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PODCAST

Secret Ops

Every episode of Secret Ops goes behind the scenes with industry experts in operations to learn why and how they do what they do. From data science to people ops, revenue ops, and much more— we unveil the world of business operations, one layer at a time. Secret Ops is hosted by Ariana Cofone, an operations nerd with 10+ years of experience. Throughout her time in the field, including roles as a Chief Operating Officer, VP of Operations, and Creative Technologist, she observed that people knew

business careers

All Episodes

32:24

From Silos to Synergy: Transforming Product and Data...

Secret Ops ·

2024/08/28

On this episode of Secret Ops, we talk with Antonia Landi and Joy Chatterjee, Co-Founders of One Camp, whose aim is to bridge the gap between Product & Data Teams by giving both groups the tools and knowledge to do their best work. Antonia and Joy bring to life their own experiences connecting these two specializations together, giving advice on how to improve communication and teamwork while doing it. But that’s not all!In this episode, we discuss:Challenges faced in aligning product and data

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27:56

From Engineer to Empathetic Leader: The Role of the...

Secret Ops ·

2024/08/14

On this episode of Secret Ops, host Ariana Cofone talks to Tom Wilshere, the Chief Technology Officer at Florence, where he heads up the product, engineering and data teams building and scaling products revolutionising staffing for over one million professionals in the healthcare sector around the world.In this episode, we discuss:The role and responsibilities of a Chief Technology OfficerTechnology challenges faced in the healthcare sectorImportance of collaboration between ops and tech teamsUse of

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05:21

Top 5 Guest Highlights from 2024

Secret Ops ·

2024/07/31

We are already more than halfway through 2024. Say what?!So far this year, we’ve had incredible guests on Secret Ops, who have generously shared amazing tips, tricks, and lessons they’ve learned along their journey.In this episode, I share my top five moments from those interviews for you to enjoy while you are chillin’ at the pool or eating a hot dog off the grill.Hope you are enjoying your summer and stay tuned for our newest episode dropping on August 14th!🎙️ Check out the podcast at

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59:12

Rewriting the Rulebook: Redefining Success in...

Secret Ops ·

2024/06/19

On this episode of Secret Ops we chat with Barbara Turley, Founder and CEO of The Virtual Hub, whose mission it is to eradicate business overwhelm and remove operational friction using a team of virtual assistants, clever automations, and streamlined processes. During our conversation, we explore her transition from equity trading into entrepreneurship and how her background influenced her business approach. We also dive into the challenges of remote work, what it means to advocate for “trustless

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58:07

Exploring the Evolving Landscape of Human Resources...

Secret Ops ·

2024/06/05

Karan Rhodes is the Founder and CEO of Shockingly Different Leadership, a leading professional services firm who is changing the way HR-functions scale up during peak period of work. With over a decade of experience as an executive in Human Resources and Leadership Development, we dive into how to rethink and pivot global workforce infrastructures and people strategies, while also preparing their leaders to better lead the redefined operations. We also explore the evolving landscape of human

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49:13

Igniting Success: Bridging the Divide Between Product...

Secret Ops ·

2024/05/22

On this episode of Secret Ops, we chat with Derek Osgood, former marketing exec turned Founder of Ignition — the collaborative GTM platform helping Product and Marketing teams to get new products to market faster and more effectively.Prior to founding Ignition, he was an early hire at Rippling where he stood up the Product Marketing function and helped scale the company to an $8B valuation. As a Product Marketing leader everywhere from startups to major brands like PlayStation, Derek has launched

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46:03

Unleashing Your Potential: Strategies for Career...

Secret Ops ·

2024/05/08

Kim Minnick is the Founder of Code Traveller HR. She is a long time People Ops professional with a healthy obsession for elegant processes, engaged teams, and great operational practices. She has the foundations and trainings skills to support innovative companies in building their digital environment. In this episode, Kim explores the importance of feedback, mentorship, and continuous learning for professional growth. In this episode, we discuss: Effective Feedback CollectionTaking Responsibility

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51:12

The Role of Data Governance in the Digital Space with...

Secret Ops ·

2024/04/24

Kate Parker is Chief Operating Officer at Transcend. Kate brings to Transcend over a decade of experience driving bold corporate-wide initiatives, from implementing CEO visions, shaping market dynamics, and changing user behavior. Prior to joining Transcend, Kate was the global director for Uber's top business priority, Consumer Safety. Tune in to explore the evolution of data governance and the operational challenges that come with it. In this episode, we discuss: Building Simple Smart Operations

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54:33

Transforming Company Culture Through Product...

Secret Ops ·

2024/04/10

Diana Soler is the Director of Product Operations & Service Enablement at Assent, the leader in supply chain sustainability management solutions. Diana has over six years of experience in product operations, product enablement, and cross-functional collaboration in the tech industry. Currently, she leads a team of nine that creates & shapes the systems and processes that enable teams to deliver value to customers through an awesome product. In this episode we discus: Setting Boundaries in

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54:15

The Journey of Scaling Inventory Management with...

Secret Ops ·

2024/03/27

Jason Vago is the CEO & Co-Founder of Bevz, a SaaS platform for convenience stores. Jason is responsible for setting and executing the company strategy and vision, building a strong culture, maintaining consistent and scalable company growth, and recruiting, retaining, and coaching a superstar team. Prior to Bevz, Jason was the founder of a dog grooming software platform and spent almost a decade at a multi-billion dollar technology company called Citrix. Tune in as Jason shares the journey of

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46:52

Shaping the Future of Data and Technology with...

Secret Ops ·

2024/03/13

Soumyadeb Mitra is the Founder and CEO of RudderStack, the Warehouse Native Customer Data Platform (CDP). With a strong background in software engineering and data analytics, Soumyadeb is passionate about helping data leaders and teams make data valuable in their companies. Before founding RudderStack in 2018, Soumyadeb worked in various technical roles at leading technology companies, where he gained valuable experience in big data, machine learning, and cloud computing. This episode dives into the

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56:22

Successful Strategies in Product Operations with...

Secret Ops ·

2024/02/28

Lindsey Bell is the Head of R&D Operations at Foursquare, the leading geospatial technology platform. She has spent over a decade in strategic planning, team dynamics and operations management. Her focus is converting chaos into order and making teams work like clockwork, all with a customer-first mindset. Tune into this episode to explore the intricacies of product operations and its three pillars: strategy, data and insights, and customer and go-to-market interlock. Learn all about product

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41:12

Revolutionizing The Insurance Industry With Matheus...

Secret Ops ·

2024/02/14

Matheus Riolfi is the Co-Founder and CEO of Tint, a company created out of his motivation to build a company that could reinvent the industry, and change the world. Matheus shares his experience with Y Combinator, the importance of a co-founder in startups and his views on when to bring in an operations person in a startup. Matthias advises taking more risks and expresses his aspiration to positively impact the world through his work.In this episode we discus: A problem-driven mentality The

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58:19

The Power of In-Person with Jared Kleinert

Secret Ops ·

2024/01/31

On this episode of Secret Ops, Jared Kleiner discusses the importance of in-person connections in an increasingly remote world and shares his journey as the Founder/CEO Offsite, which focuses on retreat planning for remote and hybrid teams. Jared dives into the challenges and lessons learned in building his company and software platform, emphasizing the value of offsite meetings in retaining top talent and building stronger team connections. Jared is a TED speaker and 3x award-winning author. Check

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01:00:51

Intersection of Operations and Marketing with Sage...

Secret Ops ·

2024/01/17

On this episode of the Secret Ops, we talk with with Sage Randall, COO of 6th Ave Storytelling and Co-Founder of Hire Women Week. We sit down to chat about all things operations, marketing, and getting women hired in today's landscape, including the hurdles we’ve personally faced in our own careers.Sage's unconventional career journey fuses her experience as a marketing executive and operator. We discuss the value of hands-on experience, defining a company's reason why, the role of culture building

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59:50

Fostering a Growth Mindset with Ekaterina Curry

Secret Ops ·

2024/01/03

Ekaterina Curry is a global operations leader. As the Managing Director and Head of Operations at Millennial Specialty Insurance, she is passionate about uncovering value in operations ‘engine room’ teams. She transforms support teams to high impact business partners who improve margin and enable growth. Previously managing a global team of 240 operations specialists and editors in 22 countries, Ekaterina specializes in leading global teams with a focus on millennials and Gen-Z. Listen to her story

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02:16

2023 Secret Ops Wrap Up

Secret Ops ·

2023/12/13

As 2023 comes to an end, we wanted to thank you! For listening, sharing and helping to make Secret Ops a reality. Since we launched in November 2022, we've...Published 27 episodes with experts from across industriesHad thousands of listeners from 38 countries tune inLaunched the Secret Ops website, store, newsletter, and Youtube channel. As the holidays approach, we will be taking a brief break, returning in the new year on January 3.In the meantime, please subscribe to our monthly newsletter

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47:16

Bridging The Gap Between Blockchain and Finance

Secret Ops ·

2023/11/29

On this episode of Secret Ops 🎙️, we chat with Amy Kalnoki COO and Co-Founder of Bitwave, a software platform that provides cryptocurrency accounting, tax tracking, bookkeeping, DeFi ROI monitoring, and crypto AR/AP services for enterprise businesses. We dive into Amy's experience as a serial entrepreneur and technology industry veteran with expertise in enterprise software sales, accounting, and cryptocurrencies. She also her passion about cryptocurrency and the potential for blockchain technology

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01:03:50

Moving Industry Meets AI with Zach Rattner

Secret Ops ·

2023/11/15

Zach Rattner is the Chief Technology Officer and co-founder at Yembo. In this episode we dive into the many ways AI can solve real-world issues, like providing accurate quotes for home and office moves. Zach opens up about his career path, including his time at Qualcomm and his journey to starting Yembo. He emphasizes the value of feedback, cultivating a culture of constant growth, and embracing failure.In this episode we discuss: Using AI to Solve Complex Problems Optimizing workflow with global

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01:05:29

Creating Memorable Customer Experiences with Ty Givens

Secret Ops ·

2023/11/01

Ty Givens is an accomplished trailblazer in the customer experience industry. With over 20 years of experience, Ty has earned a reputation as an exceptional leader and CX visionary as the founder and CEO of CX Collective. In this episode Ty shares how her background in customer service and workforce management led her to start her own company. Tune in to learn how she has revolutionized the way contact centers interact and engage with customers by providing organizations with tailor-made

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