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PODCAST

Call Center Confidential

Trey_Briggs
Bringing new and fresh ideas to the call center industry, Call Center Confidential is a uniquely insightful exploration of agent customer-service training and management, chock full of the industry"s most cutting-edge ideas and perspectives. Definitely not a rehash of the same old ideas- if you are serious and passionate about this subject- this is the podcast for you!
business management

All Episodes

18:03
How to Make Mediocre Agents Great
Call Center Confidential ·
2024/08/18
en-us
23:22
Throwback 1st Episode from 1/31/22: Call Center Sushi...
Call Center Confidential ·
2024/07/26
en-us
19:37
Understanding AI-driven Quality Assurance
Call Center Confidential ·
2024/04/04
en-us
18:35
Farmer's Dog, Generation Z, and Basic Phone Skills.
Call Center Confidential ·
2024/03/21
en-us
17:42
Questions and Answers Pt. 10
Call Center Confidential ·
2024/02/22
en-us
20:26
Questions and Answers Pt. 9
Call Center Confidential ·
2024/01/18
en-us
19:39
Questions and Answers Pt. 8
Call Center Confidential ·
2023/11/30
en-us
21:54
Questions and Answers Pt. 7
Call Center Confidential ·
2023/11/02
en-us
25:50
Questions and Answers Pt. 6
Call Center Confidential ·
2023/09/22
en-us
19:41
Questions and Answers Pt. 5
Call Center Confidential ·
2023/08/24
en-us
21:21
Questions and Answers Pt. 4
Call Center Confidential ·
2023/08/11
en-us
20:01
Questions and Answers Pt. 3
Call Center Confidential ·
2023/07/07
en-us
21:28
How to Train Different Types of Agents
Call Center Confidential ·
2023/06/07
en-us
17:08
The Narrative of Non-success
Call Center Confidential ·
2023/05/31
en-us
18:44
Coaching and Calibration Sessions
Call Center Confidential ·
2023/05/24
en-us
22:57
Questions and Answers Pt. 2
Call Center Confidential ·
2023/02/22
en-us
31:20
Questions and Answers Pt. 1
Call Center Confidential ·
2022/12/10
en-us
25:03
The Role of Agents in the QA Process
Call Center Confidential ·
2022/12/02
en-us
23:32
The Role of Teaching in the QA Process
Call Center Confidential ·
2022/11/16
en-us
16:19
The Empathy Myth
Call Center Confidential ·
2022/10/28
en-us
47 results

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