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Manager Minute-brought to you by the VR Technical Assistance Center

VRTAC Team

ONE CENTER. ONE TEAM. ONE MISSION.

business management

All Episodes

27:49

VRTAC-QM Manager Minute: How to Make VR Thrive!...

Manager Minute-brought to you by the VR Technical... ·

2024/01/03

Diane Dalmasse, Director of HireAbility Vermont, is in the studio today. Diane is the longest-serving director nationally in the VR program and has a lot to say about culture in the workplace and the changes Vermont made to retain and attract employees from across the nation. Learn about how hiring an organizational consultant back in the 90s continues to prove its worth today. Listen Here Full Transcript: {Music} Diane: I think that everyone should have their voices heard and have some

23:04

VRTAC-QM Manager Minute: What important question is...

Manager Minute-brought to you by the VR Technical... ·

2023/12/01

In the studio today is Kendra Farrow, Project Director with the Older Individuals Who Are Blind – Technical Assistance Center at the National Research & Training Center on Blindness & Low Vision Mississippi State University. Kendra and Carol discuss the question, “Why not ask the Older Individuals who are Blind right up front if they want to work?" Are we missing the boat with these talented individuals who are commonly not given the option for VR services that can benefit them? Whether it’s

36:48

VRTAC-QM Manager Minute: Career Advancement DIF - How...

Manager Minute-brought to you by the VR Technical... ·

2023/11/06

In the studio today are Joan Phillips, Assistant Commissioner at the Massachusetts Rehabilitation Commission, and Michelle Banks, DIF Strategic Director for MRC. Find out how MRC is turning VR on its head. What would they do differently in the first year, and what results would they see after year 2? Learn about the success of the job certification program, and how they are meeting the "NextGen-ers" where they are at. Hear how Joan and Michelle encourage others to take on a DIF Grant to help

38:34

VRTAC-QM Manager Minute: Celebrate the National...

Manager Minute-brought to you by the VR Technical... ·

2023/10/02

In the studio today is David Leon, Director of Workforce Programs at the Virginia Department for Aging and Rehabilitative Services (DARS), and Kate Kaegi, Project Manager for the DIF. In recognition of Disability Awareness Month, the second podcast of our DIF series includes David and Kate explaining how Virginia's DIF grant was initiated, implemented, and adjusted to best reach their initiatives of placing 750 individuals with disabilities in STEM and healthcare careers, registered apprenticeships,

39:57

VRTAC-QM Manager Minute: Career Advancement DIF Grant...

Manager Minute-brought to you by the VR Technical... ·

2023/09/01

Joining Carol in the studio today is Sabrina Cunliffe, Disability Innovation Fund (DIF) Grant Manager, with Oregon General. Find out how Oregon General has tackled some challenging cultural issues and is starting to see great results with their strategy for implementing the DIF grant through their Inclusive Career Advancement Program. Listen Here Full Transcript: {Music} Speaker1: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a

35:47

VRTAC-QM Manager Minute - Maximizing VR Services:...

Manager Minute-brought to you by the VR Technical... ·

2023/08/08

Joining Carol Pankow in the VRTAC-QM studio is Delora Newton, Division Administrator for the Division of Vocational Rehabilitation, Wisconsin Department of Workforce Development, and Kyle Schemenauer, Director of Services, Eligibility and Order of Selection Unit at the Stout Vocational Rehabilitation Institute (SRVI). Delora and Kyle talk about the partnership that reduces the time for eligibility determination while freeing up counselors' work time by outsourcing and streamlining the

44:43

VRTAC-QM Manager Minute: (Part 2) - Where did all the...

Manager Minute-brought to you by the VR Technical... ·

2023/07/05

Dr. Jim Herbert, Professor of Counselor Education and Rehabilitation and Human Services at Penn State, is back in the studio today. In this second part of a two-part series, Jim discusses the retention challenges identified in his study- Recruitment and Retention of State Vocational Rehabilitation Counselors: A Mixed Methods Analysis. Please listen in as Carol and Jim continue to unpack this study and have a frank discussion about the significant challenges and possible solutions you can apply to

38:37

VRTAC-QM Manager Minute: Where did all the staff go?...

Manager Minute-brought to you by the VR Technical... ·

2023/06/09

Dr. Jim Herbert, Professor of Counselor Education and Rehabilitation and Human Services at Penn State, joins us in the studio today. In this first part of a two-part series, Jim discusses the recruitment challenges identified in his study- Recruitment and Retention of State Vocational Rehabilitation Counselors: A Mixed Methods Analysis. Please listen in as Carol and Jim unpack this study and discuss the four significant challenges and possible solutions you can apply to your situation. Stay

39:03

VRTAC-QM Manager Minute: How to Survive a Move in VR...

Manager Minute-brought to you by the VR Technical... ·

2023/05/08

Kristen Mackey, Administrator of Arizona Department of Economic Security- Rehabilitation Services Administration; Jacy Wilmes, Managing Analyst Financial Services Administrative Team supporting the Division of Employment and Rehabilitation Services, and Morgan Harmon, Senior Financial Analyst, for the Finance and Business Operations Administration, joined Carol Pankow in the VRTAC-QM Studio. Kristen, Jacy, and Morgan explain how they have navigated and managed the fiscal support services

25:54

VRTAC-QM Manager Minute: See how persistence pays off...

Manager Minute-brought to you by the VR Technical... ·

2023/04/03

Scott Dennis, Assistant Superintendent of the Maryland Division of Rehabilitative Services (DORS), joins Carol Pankow in the VRTAC-QM Studio and tells us about how Maryland DORS increased recruitment and decreased resignations by raising salaries to compete in the regional job market. Learn how they opened the door and proved the case. Listen Here Full Transcript: Music} Speaker1: Manager Minute brought to you by the VRTAC for Quality Management, Conversations powered by VR, one manager at a

30:31

VRTAC-QM Manager Minute - SARA: Technology Solutions...

Manager Minute-brought to you by the VR Technical... ·

2023/03/03

Joining Carol Pankow in the studio today are Cody Dixon, Director of Operations SARAWorks, and Susan Baker, Program Coordinator II, Alaska VR. SARA provides a solution to VR programs with a client engagement and communications system that automatically gathers needed information at the right time from consumers and providers without staff intervention. SARA uses artificial intelligence (AI) and natural language processing and complements CMS functionality. Alaska VR has been an early adapter from

34:16

VRTAC-QM Manager Minute: How to take care of your...

Manager Minute-brought to you by the VR Technical... ·

2023/02/07

Joining Carol Pankow in the studio today is Damian Schlinger, State Director of the North Dakota Division of Vocational Rehabilitation. Learn how Damian and his team moved from a double-triple check culture to one that encourages and enhances staff autonomy using techniques and strategies that have had tangible results. Listen as Damian explains how his agency is eliminating low-value activities and is focusing on keeping customers engaged to achieve quality outcomes in North Dakota. Listen Here

32:41

VRTAC-QM Manager Minute: Be Bold - Moving VR Forward...

Manager Minute-brought to you by the VR Technical... ·

2023/01/06

In the studio, today is David D'Arcangelo, Commissioner of the Massachusetts Commission for the Blind. David has focused on making MCB the best it can be. Learn about the concept of disability as a qualification, the Accessibility Technology Survey, the entrepreneurial program developed with NIB, and dig into the 32 reallotment projects MCB has done over the past few years. David is the Idea Guy and shares a lot of information in this brief 30-minute conversation. Find out more about what is

35:54

VRTAC-QM Manager Minute: Florida General— Creative...

Manager Minute-brought to you by the VR Technical... ·

2022/12/06

Tina Herzik, the Vice President of Operations for Service Source, and Brent McNeal, the Director of the Florida Division of Vocational Rehabilitation, join forces with Carol Pankow in the Manager Minute studio to chat about creative staffing solutions in the great State of Florida. Tina and Brent discuss how the Florida General agency and Service Source are partnering to meet staffing needs with a unique model. With a business relationship that spans over 22 years, the duo shares how their two

23:58

VRTAC-QM Manager Minute: Rethinking Agency...

Manager Minute-brought to you by the VR Technical... ·

2022/11/11

Today, Dacia Johnson, Executive Director of the Oregon Commission for the Blind, chats with Carol Pankow, about some of the really innovative practices that the Oregon Commission for the Blind has implemented to improve organizational effectiveness and benefit the VR community. Dacia and her team did a lot of work preparing for monitoring and restructuring some critical elements of the organizational structure that has the VR community talking. Join Dacia and Carol in the Manager Minute studio

23:44

VRTAC-QM Manager Minute: National Disability...

Manager Minute-brought to you by the VR Technical... ·

2022/10/04

Joining Carol Pankow in the studio today is Inge Huband, Program Consultant for the Wyoming Department of Workforce Services Division of Vocational Rehabilitation Small Business and Employment First programs, and Nicky Harper, Vocational Rehabilitation Administrator for Wyoming VR. This year, the National Disability Employment Awareness Month (NDEAM) has a theme of Disability: Part of the Equity Equation in recognition of the vital role people with disabilities play in making the nation's workforce

38:36

VRTAC-QM Manager Minute: Reenvisioning VR Service...

Manager Minute-brought to you by the VR Technical... ·

2022/09/08

Dee Torgerson, Director of VR General in Minnesota, joins Carol Pankow in the VRTAC-QM Studio to take a close look at VR service delivery through a post-pandemic lens. Dee presented at CSAVR and was part of the National Rehabilitation Leadership Institute (NRLI) that produced a paper titled, "Now is the Time: Advancing Services to Individuals with Disabilities by Reenvisioning VR Services." The pandemic forced VR agencies to offer services in new and flexible ways to meet the evolving needs of

25:23

VRTAC-QM Manager Minute - Listen to VR Legend RoseAnn...

Manager Minute-brought to you by the VR Technical... ·

2022/08/08

RoseAnn retired from being the Chief of the Technical Assistance Unit at RSA in 2021. She talks about significant changes that shaped what VR is today, including independent living, informed choice and the impact of technology. RoseAnn elaborates on areas that VR is doing well, and areas VR can improve upon moving forward. RoseAnn is currently contracting with VRTAC-QM, and you can find her work on Long COVID on the web at https://www.vrtac-qm.org/resources. Listen Here Full Transcript

27:34

VRTAC-QM Manager Minute: Moving the Employment Needle...

Manager Minute-brought to you by the VR Technical... ·

2022/07/11

Joining Carol Pankow in the studio today is Toni Wolf, Commissioner of the Massachusetts Rehabilitation Commission (MRC) since 2017. Toni leads her agency with the belief, "If the system isn't enhancing the quality of life for the individual, we at MRC must change the system." Toni explains how MRC has developed a culture of engagement with customers to build trust and make space for the conversation about what is possible. Find out how the focus on engagement and partnerships with the

29:39

VRTAC-QM Manager Minute: Everything is Bigger in...

Manager Minute-brought to you by the VR Technical... ·

2022/06/12

Welcome to the 15th episode of the Manager Minute. Joining Carol Pankow in the studio today is Cheryl Fuller, VR Division Director with the Texas Workforce Commission and also incoming CSAVR President. Today we will talk about Social Security's VR Cost Reimbursement program, which was authorized in 1981. The purpose of that program is to make State VR services more readily available to SSA beneficiaries with disabilities and to generate savings for the Social Security Trust Fund for SSDI

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