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PODCAST

The Future of Internal Communication

Institute of Internal Communication

The Future of Internal Communication podcast is hosted by The Institute of Internal Communication – the only professional body solely dedicated to internal communication. This podcast hosts a range of subject matter experts from within and outside internal communication, each sharing their insights on the future of internal communication. These thought-provoking discussions address the critical role of communication as a driver of workplace trust, connection, community, collaboration, innovation,

business

All Episodes

41:39

Exploring techno-stress and digital overload with...

The Future of Internal Communication ·

2024/10/30

The volume of digital tools and platforms available to improve how we work expands by the day. But how effectively are we, as users of those products, integrating them into our daily work habits? What provision is made by organisations to make sure their internal stakeholders are skilled to optimally use these tools? And what is the long-term impact on the users trying to keep up with increasingly digital workplaces?In this episode, Jen, Dom and Cat chat with Elizabeth Marsh who researches the

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45:16

Exploring the social brain with Tracey Camilleri

The Future of Internal Communication ·

2024/10/16

Tracey Camilleri is the co-founder of the leadership and organisational development consultancy Thompson Harrison. In 2023, her book The Social Brain, co-authored with Samantha Rockey and Robin Dunbar was published to widespread acclaim.In this episode we hear from Tracey as she shares what she’s learned about team dynamics and communicating within groups. As organisations across the board become ever more digitally enabled, location-agnostic and asynchronous, Cat learns about how to embrace human

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40:25

Mastering professional storytelling

The Future of Internal Communication ·

2024/10/02

In a commercial world that is increasingly data-driven and preoccupied by measurement, how do we create emotional connection that sustains colleague engagement, builds trust and improves communication at work?Beatrice Ngalula Kabutakapua is a business storytelling coach who uses the power of story to help organisations and their leaders improve their communication styles. A two-time speaker at the IoIC festival, Beatrice chats with Jen, Dom and Cat and shares why storytelling is such a compelling

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01:02:00

Helping People Change with Ellen Van Oosten

The Future of Internal Communication ·

2024/09/18

Ellen Van Oosten is Professor of Organization Behavior at Weatherhead School of Management, Case Western University in Cleveland, Ohio. She’s also the co-author of one of the best books we’ve read about human behaviour.Helping People Change, written by Richard Boyatzis, Melvin Smith and Ellen Van Oosten was Henley Business School’s coaching book of the year in 2020. And we are unsurprised, because by taking a human-first approach to change, it turns most conventional thinking about organisational

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44:37

Designing workplaces for human connectivity with...

The Future of Internal Communication ·

2024/09/04

Peter Mandeno is an expert in the science of human connection. His work goes beyond simply explaining why connections matter to show organisations how to improve connectivity outcomes by design – for employee engagement, wellbeing, creativity and performance.As many countries in the Global North grapple with societal loneliness epidemics, in tandem organisations are encountering rising social friction at work. Yet strong bonds with work colleagues underpin successful collaboration, innovation and

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51:36

Using communication to build trust with James Ball

The Future of Internal Communication ·

2024/08/21

James Ball is an award-winning journalist, broadcaster and author. He is a fellow of the think-tank Demos and the political editor of The New European. He is also the current chair of the UK committee of the Ethical Journalism Network.Having been part of the Pulitzer prize-winning journalism team at the Guardian who covered the NSA leaks by Edward Snowden, it’s little surprise he’s developed more than a passing interest in the topics of trust and truth. Amongst other titles, in 2017 James published

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46:15

Communication is competititve advantage with Jennifer...

The Future of Internal Communication ·

2024/08/14

Strategy consultant Jennifer Sertl is an internationally recognized influencer in social media and the president and founder of Agility3R, a leadership development company. In 2010, she co-wrote a book: Strategy, Leadership, and the Soul: Resilience, responsiveness and reflection for a global economy.Ahead of its time, the book set out the new era of digitized, hyperconnected globalisation and explored what this meant for leaders, business strategy and communication. In this illuminating

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46:57

Exploring Storytelling in Communication

The Future of Internal Communication ·

2024/08/07

In 2022, Preeti Macwan embarked on a Master’s degree in Public Relations and Corporate Communication with Kingston University.We are, of course, huge fans of anyone willing to invest in professional qualifications and so were keen to learn more about what Preeti studied and what her most compelling takeaways from the course were. In this episode, Dom, Jen and Cat chat with Preeti to uncover what she learned about storytelling as a strategic communication tool and how her studies have shaped her

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40:26

Why sustainability is a community effort with Adam...

The Future of Internal Communication ·

2024/07/24

Adam Bastock was enjoying a successful career in digital marketing when he realised the planet was in crisis and decided to do something about it. In 2020 he set up Small99 with a mission to help the UK’s small businesses become more sustainable and reduce their carbon footprint. He’s gone from strength to strength since then.Adam is the brain behind People, Planet, Pint – a social meetup for anyone concerned about climate change and sustainability. Originally devised as a meetup after COP22 in

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44:14

S10 Bonus Episode Exploring the 2024 IC Index with...

The Future of Internal Communication ·

2024/07/16

The IC Index is a first-of-its-kind research project commissioned by the IoIC that explores the impact of internal communication on internal stakeholders. To mark the launch of the 2024 IC Index, Jen, Dom and Cat welcome Susanna Holten from project partner Ipsos Karian & Box.As research project lead, Susanna has expert insights as to what the data means for the internal communication profession. As this year’s report focusses on trust, this podcast conversation explores the criticality of trust

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50:07

Communicating with internal stakeholders in a crisis...

The Future of Internal Communication ·

2024/07/09

David Wales’ interest in human behaviour stems from his career in the UK Fire Service. While there he held roles as investigation and research lead, emergency incident command and he helped develop national policy. In that time, he became fascinated by the difference between the advice given by professionals and the actions taken by people when they were confronted with emergency situations.In this episode, Cat, Dom and Jen hear what David has learned about crisis communication. By focusing on

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47:33

Unethical AI: considerations for healthy AI adoption...

The Future of Internal Communication ·

2024/06/26

Dr. Naeema Pasha is a leading expert in AI, diversity and skilling. She set up and led the World of Work (WOW) Institute at Henley Business School, examining the future of work, and more specifically the ethical impact of AI on work, workers and workplaces.A keynote speaker at our 2024 IoIC festival, we wanted to chat with Naeema in front of a broader audience. Of most interest, we wanted to explore ethical considerations for the healthy, fair and inclusive adoption of AI at work. In this episode,

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40:49

Implementing a Good Employment Charter in Greater...

The Future of Internal Communication ·

2024/06/11

While historically an industrial powerhouse, Manchester has, like most cities across the UK since the 2008 financial crash, struggled with increasingly precarious, low-paid and inaccessible work.The Good Employment Charter was developed to counter this. By raising standards of employment across all sectors, regardless of organisation size, the Charter has kickstarted a rising trend where people at work in the Greater Manchester region are paid fairly for their work, treated appropriately and where

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48:14

The power of strangers with Joe Keohane

The Future of Internal Communication ·

2024/05/29

How comfortable would you feel if we asked you to walk into a crowded room and find someone to strike up conversation with?Most of us can relate to feeling stressed by networking events where the focus is on meeting new people. A media that thrives on headlines that accentuate difference and division doesn’t help. Which is perhaps why we were so captivated by the themes discussed by Joe Keohane in his book, The Power of Strangers. As more and more organisations concede hybrid working is an

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47:55

Addressing worldwide waste, with Gerry McGovern

The Future of Internal Communication ·

2024/05/15

Hardly a day goes by now without a news article circulating telling us of the boundless benefits of the next phase of AI and how we must all hurry to adapt. There’s little time to think about the pros and cons – the mainstream narrative is get on board or get left behind.But what’s at stake? What are the downsides? Activist Gerry McGovern is hugely concerned. And rightly so. The environmental footprint of next generation technology is barely mentioned. Author of World Wide Waste, Gerry has

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56:19

Ethics, internal communication and 21st century...

The Future of Internal Communication ·

2024/05/07

As economic conditions continue to create complexity, it’s easy to look for quick fixes and short-cuts that ringfence and protect margin and profit. But at what cost? Almost every week a new scandal breaks of an organisation breaching standards and causing harm either to humans or the environment. Ethics, it seems, are on the wane. But what are they and why do they matter? In this episode, Jen, Dom and Cat ask Roger Steare – the corporate philosopher – to explain the cruciality of ethics in

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44:17

Exploring Practical Use Cases For Generative AI With...

The Future of Internal Communication ·

2024/04/03

In this episode, the hosts are joined by guest Alex Fahie to discuss the role of artificial intelligence (AI) and generative AI in internal communication. They explore the potential of generative AI to automate content creation and the impact it may have on the role of internal communicators. They also discuss the importance of upskilling for internal communicators to effectively leverage AI tools. The conversation then shifts to the practical application of generative AI in the education sector,

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41:12

The Listening Organisation

The Future of Internal Communication ·

2024/03/27

In this episode, the team is joined by guest Howard Krais to discuss the importance of listening in organisations and the role of leadership in fostering a listening culture. He highlights the lack of emphasis on listening in business education and the challenges organisations face in prioritising and acting on feedback from internal stakeholders. He emphasises the need for leaders and internal communicators to develop interpersonal listening skills and become the voice of employees. He encourages

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52:24

Opportunities for internal communicators in the...

The Future of Internal Communication ·

2024/03/20

In this episode, Janet Hitchen discusses the importance of understanding organisational priorities and aligning internal communication efforts with those objectives. She emphasises the need to ask the right questions and challenge assumptions to ensure that the work being done is truly impactful. Janet also highlights the educational aspect of internal communication, both within organisations and in educational institutions. She stresses the importance of business acumen and the confidence to ask

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01:02:37

Celebrating 75 years of IoIC

The Future of Internal Communication ·

2024/03/06

In this episode, Jen, Dominic, Cat are joined by Professor Michael Heller and Dr Joe Chick to discuss the institutional history of internal communication. They recap the progress of their research project and share their discoveries from archival research. They explore the concepts of diachronic and synchronic analysis and how the perspective on well-being has evolved over time. They also discuss the factors that have accelerated internal communication, including crises and the changing role of

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