PODCAST

The Digital Restaurant

Carl Orsbourn

The latest on technology affecting the restaurant industry - for better and for worse.

business management

All Episodes

19:38

Tony Delivers takes on the marketplaces

The Digital Restaurant ·

2024/12/30

Send us a textThis episode of The Digital Restaurant features Tony Illes, founder of Tony Delivers, a new food delivery service disrupting the Seattle market. The conversation delves into the impact of Seattle’s “Pay Up” legislation, which has reshaped the food delivery landscape, reducing delivery volumes for platforms like DoorDash and Uber Eats. Tony shares his journey from a side hustle as a delivery driver to creating a business aimed at empowering drivers and improving customer experien...

17:28

Data, Data Everywhere...Are Restaurants Finally Ready...

The Digital Restaurant ·

2024/12/16

Send us a textIn this festive episode, Carl and Meredith explore five transformative trends in the restaurant industry as we wrap up 2024. They kick things off by discussing how personalization is finally becoming a reality for big brands like McDonald’s and Yum! Brands, leveraging data to craft tailored offers for customers. The conversation then moves to the latest Toast Trend Report, revealing intriguing shifts in dining habits, such as the growing popularity of early-week and same-day res...

26:58

Are Restaurants Ready to Lead with AI?

The Digital Restaurant ·

2024/12/02

Send us a textIn this episode of The Digital Restaurant, Carl and Meredith dive into the hottest topics shaping the future of the restaurant industry. From Touch Bistro’s bold 2025 State of Restaurants Report to the resurgence of ghost kitchens, the conversation explores how technology and innovation are redefining dining trends. The duo breaks down why AI adoption is critical for restaurants of all sizes and examines the latest advancements in electric kitchen technology, including the intri...

20:20

Why Wonder Brought Grubhub

The Digital Restaurant ·

2024/11/18

Send us a textIn this episode of the Digital Restaurant Podcast, we dive into several key industry trends and developments. We discuss Wonder's surprising acquisition of Grubhub at a steep 91% discount, exploring how this deal could bolster Wonder's vision of a "super app" for mealtime. The conversation shifts to the growing impact of Ozempic on the restaurant industry, with discussions around how reduced appetites might affect dining behaviors and prompt restaurants to rethink menu offerings...

30:11

Doordash hits profitability while TGI's hits Ch. 11

The Digital Restaurant ·

2024/11/04

Send us a textSupport the show🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl &

19:46

What Can Restaurants Learn from Retail?

The Digital Restaurant ·

2024/10/21

Send us a textArticles mentioned in the video:DoorDash and Toast are quietly becoming ShopifyRelated Article: DoorDash Debuts Commerce Platform, Mobile App Support for MerchantsInstacart is likewise wrapping around its B&M clientsRelated Articles: Instacart focuses on diversifying tech, brand partners to fuel growthInstacart adds games, personalized coupons to its smart carts4. Supply chain AI supporting Wendy's & ChipotleRelated Article: Supply chain AI supporting Wendy's5. Lists - f...

25:25

Is Delivery A Luxury? Or A Public Service?

The Digital Restaurant ·

2024/10/07

Send us a textIs drone delivery the future of dining convenience, or simply a fleeting trend? Let's unveil the groundbreaking partnership between Serve's robot delivery and Wing's drone technology, poised to revolutionize how food finds its way to your doorstep. By synergizing Serve's short-distance, heavy-load capabilities with Wing's high-speed, long-distance prowess, we explore a new era of delivery efficiency that could breathe new life into ghost kitchens. Yet, as with any innovation, we...

30:08

How To Do Delivery Better - According To Your Customers

The Digital Restaurant ·

2024/09/23

Send us a textWhat if your food delivery arrived late 98% of the time? Join us as we explore staggering statistics from InTouch Insights on the current state of the digital restaurant landscape. Meredith and Carl reveal why younger consumers under 45 are setting the trend in delivery orders and discuss the intricate challenges of ensuring on-time deliveries—only 2% hit the mark! We dissect the complications of batching orders, delve into the importance of accurate delivery estimates, and unco...

30:01

What Can Restaurants Learn from Travel Loyalty?

The Digital Restaurant ·

2024/09/09

Send us a textCan the restaurant industry learn from airlines and hotels when it comes to loyalty programs? In this eye-opening episode, we sit down with Irvi Patel, who shares her remarkable transition from the finance sector to her current role leading customer experience and engagement at GoToFoods. Irvi provides a fascinating comparison of industry maturity stages, illustrating the immense growth potential in the restaurant sector through data-driven decision-making and consumer behavior ...

27:24

What will Brian Niccol take from Chipotle to Starbucks?

The Digital Restaurant ·

2024/08/27

Send us a Text Message.Support the Show.🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl

25:54

Will restaurant traffic ever grow again?

The Digital Restaurant ·

2024/08/12

Send us a Text Message.Can technology enhance your dining experience, or is it slowly eroding the personal touch that makes dining special? Join us as we dissect Pete Wells' provocative retirement essay and engage in a lively debate between Meredith and Carl on whether technological innovations like kiosks and mobile ordering are a blessing or a curse for the hospitality and restaurant industry. While Wells laments the loss of personal interaction, Meredith counters with compelling arguments ...

26:51

What can restaurants learn from the Crowdstrike crisis?

The Digital Restaurant ·

2024/07/29

Send us a Text Message.How would your restaurant handle a massive global outage affecting millions of devices and services? On this episode of the Digital Restaurant, we dissect the recent CrowdStrike crisis, shedding light on how it exposed critical vulnerabilities across various industries, including restaurants. Learn how businesses like Starbucks took a proactive approach to turn a negative situation into a customer win by offering free coffee during the outages. We'll equip you with acti...

25:46

Will dashboard dining take off?

The Digital Restaurant ·

2024/07/15

What if a new law could make your favorite takeout significantly more expensive? Join us on this week's The Digital Restaurant as we unravel the profound impacts of Seattle's new delivery driver wage laws on local eateries. You'll uncover how a $26.40 minimum wage and additional mileage fees have led platforms like DoorDash and Uber Eats to impose a $5 surcharge, slashing delivery demand by half. We explore how restaurants like Bok Bok Fried Chicken and Biscuits are tackling these challenges ...

23:10

Will Local Kitchens succeed where others have failed?

The Digital Restaurant ·

2024/07/01

Support the Show.🔔 Subscribe to The Digital Restaurant Podcast and follow us on YouTube for more episodes that combine the love of food with the latest in technology. Your next restaurant tech adventure starts here!📖 Get your copy of the Delivering the Digital Restaurant books at www.theDigital.Restaurant🎤 Have Carl or Meredith come and speak at your company conference! Learn more at www.theDigital.Restaurant🎙️📰Please subscribe to our newsletter and connect with Carl & Meredith's

24:13

Can music makeup the shortfall in restaurant sales in...

The Digital Restaurant ·

2024/06/17

What if the restaurant industry isn't just facing a temporary downturn, but a fundamental shift in how it operates? Join us on this thought-provoking episode of The Digital Restaurant as we scrutinize Technomic's bearish forecast for 2024, digging into the reasons behind sluggish traffic and rising price sensitivity among consumers. Discover how cutting-edge technology helps us track these trends in real-time yet surprisingly hasn't managed to slash operational costs. We also bring you fresh ...

23:42

Is restaurant delivery dying? It's for sure matured...

The Digital Restaurant ·

2024/06/03

What happens when two industry giants like Amazon and Grubhub join forces? This episode unpacks the latest integration that allows Amazon customers to order directly from Grubhub via Amazon's platform. We'll explore the ripple effects this move could have on competitors like DoorDash and Uber Eats, and speculate on further collaborations that might completely reshape the food delivery landscape. Amazon's increased stake in Grubhub is a game-changer, and we dissect the benefits for restaurants...

25:57

How will junk fee legislation affect food delivery?

The Digital Restaurant ·

2024/05/20

Discover the future of eating out without stepping foot outside your door as Meredith and I slice into the digital dining revolution. We kick off with the surprisingly sophisticated world of pizza trackers, examining whether these real-time updates truly enhance customer satisfaction or if they're just a tech gimmick. But it's not all about the tracking – we also sink our teeth into the heated debate surrounding junk fees in the restaurant industry. How will new legislation impact those extra...

24:55

Unlocking the Deficiencies of Delivery with Travis...

The Digital Restaurant ·

2024/05/13

Join us in this insightful episode of The Digital Restaurant Podcast from the Food on Demand Conference at the Bellagio in Las Vegas. Dive into the discussions with industry experts like Andrew Custage from Medallia and Deena DePhillips from Red Robin, as they explore pivotal topics ranging from the impacts of delivery versus pickup pricing to the crucial decisions between building versus buying technology. Don’t miss Travis Kalanick's rare appearance at a conference stage, sharing visionary

28:44

What can we learn from the struggles at Starbucks?

The Digital Restaurant ·

2024/05/06

Discover the future of dining with us as we unravel the latest technological marvels transforming the restaurant industry. You'll get an insider's look at how digital advancements like kiosk ordering and mobile pickups are reshaping the customer journey, yet sometimes leave us tapping our feet with longer wait times. Hold onto your forks for our special sit-down with Irvi Patel from GoToFoods and Maria Rivera from Small Sliders at the Food on Demand conference, where we'll slice into the rise...

26:01

Why do guests prefer ordering direct for pickup?

The Digital Restaurant ·

2024/04/22

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The Digital Restaurant

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