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PODCAST

Unfiltered Vet Discussions

Unfiltered Discussions

Take a group of people who have kicked around the veterinary space for a few minutes, toss them in a ZOOM room and see what they have to say. The discussion can lead to interesting places of discovery. When we mean unfiltered it is deciding a topic 10 to 20 minutes before we push the record button, skip the editing and upload it online. These are our opinions on the topic at hand that we voted on as the focus of the conversation. We encourage you to listen with an open mind and join in the

business

All Episodes

00:29:48

Now What?

Unfiltered Vet Discussions ·

2025/05/30

In this episode of Unfiltered Vet Discussions, the panel explores how veterinary professionals can navigate today’s ever-changing world by taking decisive action and fostering internal stability. The conversation emphasizes the importance of clear goal-setting, team involvement, and proactive marketing—even amid uncertainty. Panelists discuss how small, incremental improvements and community engagement efforts can drive lasting impact. From aligning staff around shared values to creating a

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00:37:00

From Startup to Success: Building a Veterinary...

Unfiltered Vet Discussions ·

2025/05/23

In this episode of Unfiltered Vet Discussions, the team dives into the realities of veterinary entrepreneurship with a firsthand account of building a practice from the ground up. They explore the journey of starting and growing a veterinary business, the challenges of leadership, and the balance between passion and practicality. The conversation highlights the importance of adaptability, honesty, and work-life balance in sustaining a successful career. They also discuss the rewards of giving back,

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00:34:34

Managing Your Team in a Slowing Economy

Unfiltered Vet Discussions ·

2025/05/16

In this episode of Unfiltered Vet Discussions, the team explores strategies for managing veterinary teams during economic uncertainty. They discuss how supporting employees and maintaining strong client retention are key to weathering a slowing economy. Insights include leveraging personal referrals, improving operational efficiency, and using AI tools for business planning. The conversation highlights the importance of proactive planning and a 12-month marketing strategy to ensure profitability and

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00:38:32

Living Your Values: Shaping Life and Legacy

Unfiltered Vet Discussions ·

2025/05/09

In this episode of Unfiltered Vet Discussions, the team explores how personal values influence both your legacy and online reputation. One panelist reflects on a recent funeral, discussing how conversations about someone's life and legacy can inspire us to think about the impact we leave behind. The team connects this to Google reviews, emphasizing how client feedback shapes the reputation of a veterinary practice. They discuss strategies for encouraging positive reviews, handling negative ones,

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00:47:49

The Future of Vet Med: AI, Innovation, and...

Unfiltered Vet Discussions ·

2025/05/02

In this episode of Unfiltered Vet Discussions, the team explores the future of veterinary medicine with Jules Benson, chair of the Veterinary Innovation Council. They discuss the council’s focus on AI in radiology and scribing, improving practice efficiency, and the financial impact of pet care on pet acquisition. The conversation highlights the importance of client trust, high-touch care, and sustainable business models while debating traditional metrics like average client transactions (ACT). They

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00:52:41

Using the ‘Let Them’ Theory to Change Your Outlook on...

Unfiltered Vet Discussions ·

2025/04/25

In this episode of Unfiltered Vet Discussions, the panel explores the transformative concept behind the book Let Them and how it can shift your perspective in both personal and professional settings. Drawing inspiration from author Mel Robbins, they reflect on what it means to release control, embrace emotional boundaries, and focus on what truly matters. Through honest discussion, the panel shares how adopting the “Let Them” mindset can reduce stress, increase clarity, and ultimately help

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00:22:53

Adding a New Kid to the Practice

Unfiltered Vet Discussions ·

2025/04/18

In this episode of Unfiltered Vet Discussions, the panel explores the impact of adding a new team member to a veterinary practice. They discuss the importance of effective onboarding, with an emphasis on structured processes, training teams, and proficiency checklists. The panel shares different approaches, including shadowing and staged integration, to ensure a smooth transition. They also tackle the challenges of virtual onboarding, utilizing tools like Zoom and Slack. The conversation covers the

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00:22:08

Operation Efficiency

Unfiltered Vet Discussions ·

2025/04/11

In this episode of Unfiltered Vet Discussions, the panel delves into operational efficiency in veterinary practices, focusing on improving appointment processes. They discuss the challenges of appointment flow, emphasizing the need for better team coordination and resource integration. The conversation highlights the importance of starting with the end goal in mind when creating efficient processes. The panel also previews an upcoming Vet Partners resource on team utilization, aimed at improving

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00:25:07

Vet Inflation

Unfiltered Vet Discussions ·

2025/04/04

In this episode of Unfiltered Vet Discussions, the panel explores the rising costs of veterinary care and its impact on both pet owners and practices. They discuss the challenges of adjusting fees to reflect increasing costs, including employee raises and vendor markups, while also addressing the lack of insurance subsidies for pet care. The conversation emphasizes that pet owners are often focused on their own expenses rather than practice profit margins. The panel shares insights on balancing

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00:25:25

VCA Shutting Down Urgent Cares

Unfiltered Vet Discussions ·

2025/03/28

In this episode of Unfiltered Vet Discussions, the panel explores the economic shifts impacting veterinary medicine, focusing on VCA’s decision to close 17 urgent care facilities. They discuss the decline in transactions and revenue, signaling a potential tipping point for hospital sustainability. The conversation highlights how post-COVID capacity improvements have enabled general practices to absorb urgent cases, reducing the need for standalone urgent care. The panel emphasizes the importance of

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00:36:49

Navigating Emotions in Veterinary Medicine

Unfiltered Vet Discussions ·

2025/03/21

In this episode of Unfiltered Vet Discussions, the hosts dive into the complexities of communication and emotional responses, both in everyday life and within the veterinary profession. They explore how personal stories and perceptions shape reactions, the importance of pausing before responding, and the psychological toll of handling difficult client interactions. The discussion highlights the need for emotional resilience, leadership support, and workplace training to help veterinary teams manage

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00:27:37

Marketing To Your Demographic

Unfiltered Vet Discussions ·

2025/03/14

Add bio

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00:24:00

The Power of Good Leadership

Unfiltered Vet Discussions ·

2025/03/07

In this episode of Unfiltered Vet Discussions, the team explores leadership, resilience, and teamwork through the incredible story of Antarctic explorer Sir Ernest Shackleton. David shares why Shackleton’s survival journey resonates so deeply and the surprising parallels between managing a veterinary practice and leading a stranded crew through adversity. The discussion shifts to the power of perspective, practicing gratitude, and how small workplace frustrations can sometimes overshadow the bigger

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00:18:15

2025s Trends in Practice Ownership

Unfiltered Vet Discussions ·

2025/02/28

In this episode of Unfiltered Vet Discussions, Kelly, Peter, David, and Jenni explore trends in veterinary practice ownership for 2025, examining the balance between corporate and private ownership. The conversation highlights a resurgence of interest in private practice ownership among veterinarians seeking autonomy, community connection, and innovative business models. They discuss the challenges and opportunities in the field, from navigating financial barriers to countering misconceptions about

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00:21:13

Predictions for 2025

Unfiltered Vet Discussions ·

2025/02/21

In this episode of Unfiltered Vet Discussions, Kelly, Jenni, Peter, and David discuss predictions for the veterinary profession in 2025, focusing on key themes like economics, education, and public relations. They explore the increasing economic pressures on veterinary practices, the impact of digital advertising dominated by large corporations, and the need for the industry to better market its services. The conversation highlights the importance of grassroots outreach, community involvement, and

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00:43:02

Stop Acting Like a Girl - Stacee Santi

Unfiltered Vet Discussions ·

2025/02/14

In this episode of Unfiltered Vet Discussions, Kelly, Stacee, and Jenni discuss Stacee’s new book, Stop Acting Like a Girl, which empowers women to challenge societal norms that often hold them back. Written in a conversational style, the book draws on Stacee’s experiences managing women, navigating corporate spaces, and mentoring her nieces, addressing issues like imposter syndrome and over-apologizing. The group reflects on how these challenges stem from ingrained childhood norms and share

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00:24:07

The Distance/Relationship Between Practice Managers...

Unfiltered Vet Discussions ·

2025/02/07

In this episode of Unfiltered Vet Discussions, Kelly, Jenni, and David tackle the complex dynamics between veterinary practice managers and doctor-owners. They explore common issues, such as miscommunication, lack of defined roles, and the challenges of collaboration. Jenni shares insights from her unique role as a practice manager and co-owner, emphasizing the importance of regular communication, clear job descriptions, and mutual respect. The discussion highlights the pitfalls of poor planning,

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00:23:58

What Drives Great Value

Unfiltered Vet Discussions ·

2025/01/31

In this episode of Unfiltered Vet Discussions, Kelly, Jenni, and David explore what drives value in veterinary practices, going beyond profitability to include culture, team stability, and client relationships. They discuss how intangible factors like long-term staff, exceptional patient care, and client trust contribute to a practice's financial health and long-term value. David emphasizes the importance of regular practice evaluations as a "financial wellness exam," while Kelly

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00:23:19

Repeating Business Basics

Unfiltered Vet Discussions ·

2025/01/24

In this episode of Unfiltered Vet Discussions, the hosts shift from their usual format to a conversational deep dive into fundamental practice management and marketing principles. They emphasize the importance of establishing a budget, maintaining an up-to-date website, and seeking expert advice rather than attempting to handle everything solo. Both hosts share anecdotes highlighting outdated practices, such as reliance on Yellow Pages, and stress the need for adapting to technological advancements

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00:25:30

Staff Retention

Unfiltered Vet Discussions ·

2025/01/17

In this episode of Unfiltered Vet Discussions, the focus is on staff retention and creating a thriving workplace culture in veterinary practices. The conversation emphasizes the importance of viewing team members as individuals, recognizing their strengths, and fostering a supportive and empowering environment. Panelists share personal strategies, such as celebrating milestones, promoting autonomy, and addressing fears as leaders. They highlight the joy and fulfillment that comes from genuinely

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