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PODCAST

Restaurant Technology Podcast

Restaurant Technology is a weekly business news series hosted by Cali BBQ Media Founder Shawn Walchef. Keep up to date on the latest stories, insights, and thought leadership in the modern restaurant technology landscape. restauranttechnology.substack.com

technology

All Episodes

10:10

What's Happening Inside Google? A Restaurant Search...

Restaurant Technology Podcast ·

2025/10/25

Quick Google Tips* Keep your menu structured and searchable * Upload high-quality menu photos * Stay active on your Google Business Profile * Listen to feedback from your customers * Verify your business profile properlyWhat’s next for restaurants on Google Search? That was the topic of this talk I had with Mike Nagy, a product engineer at Google, during my trip inside their Chicago offices. You can watch the video of our conversation at the top of this post. If you do, please let me know what you

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8:34

The Tech Inside One of America’s Busiest Fish Markets

Restaurant Technology Podcast ·

2025/10/20

Four generations. 2 million customers a year. San Pedro Fish Market is powered by impressive technology and digital storytelling.San Pedro Fish Market Tech Stack* Point of Sale: Toast* Accounting and Operations: Restaurant365* Reservations: OpenTable* Table Ordering: me&u* Preventative Maintenance: Maintain IQ* Security: Verkada* Digital Displays: Wand* Music & Entertainment: Mood Media* Communications: Google Workspace + 90.io* Other Tools: iPhone 15 (primary device), ChatGPT for contracts and

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1:28

When you lose, tell the story anyway

Restaurant Technology Podcast ·

2025/10/16

I’m standing in Terminal One at the San Diego Airport. The same place my team and I dreamed of seeing Cali BBQ on the wall one day.We were in the final running to bring our slow food fast concept here. Two incredible hospitality groups reached out, and for a while, it felt like we were really doing it. We made it through the presentations, the tastings, and the interviews. We believed.My wife was excited. My team was fired up.We could already picture travelers digging into smoked brisket and peach

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11:06

How Fry the Coop Serves 1.2M Guests a Year with Smart...

Restaurant Technology Podcast ·

2025/10/08

Fry the Coop Tech Stack* Point of Sale: Toast * Customer Feedback & Reviews: Ovation* Scheduling & Team Communication: 7shifts* Financial Management: NetSuite * Delivery: Uber Eats, DoorDash, Grubhub (integrated with Toast)* Music & Entertainment: Soundtrack (Spotify-owned), Roku TV* Security: Alarm Detection Systems + Ubiquity Protect cameras* Kitchen Tech: Solstice fryers + Armadillo filtering machine* Team Collaboration: Slack* Other Tools: iPhone (primary device), ChatGPT for menu pricing

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17:13

Inside Google’s New Tools for Restaurants

Restaurant Technology Podcast ·

2025/09/22

We go inside Google's Chicago Offices to learn how new search features help restaurants showcase freshness, energy, and real-time experiences to attract more guests.Fast Facts* Google launched a feature that lets restaurants showcase live events, specials, and experiences directly in search results.* Freshness matters — regularly updated menus, photos, and descriptions help restaurants rank higher and build trust with guests.* Diners want to capture a restaurant’s energy in two seconds — fast,

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9:08

The Tech Secrets Behind Dr. Alexandra Lourdes’ 5M+...

Restaurant Technology Podcast ·

2025/09/06

Alexandra Lourdes “creator tech stack” looks nothing like the typical restaurant technology stack—but it’s just as powerful. With three iPhones, a handful of apps, and a relentless commitment to storytelling, she’s redefining what hospitality looks like in the creator economy.Dr. Alexandra Lourdes has built one of the most influential restaurant storytelling platforms in the country, turning daily content into a customer acquisition engine.We visited Las Vegas recently and learned about her and the

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5:41

The Wine Tech Stack Behind Barry's Downtown Prime Las...

Restaurant Technology Podcast ·

2025/08/30

Sommelier Zack Vasilev has built a half-million-dollar wine program at Barry’s Downtown Prime inside Circa in Las Vegas.Technology in restaurants doesn’t always mean flashy new platforms or AI dashboards. Sometimes it’s as simple as mastering Excel — or as innovative as wearing smart glasses to bring guests into a once-in-a-lifetime bottle opening. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit

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8:08

The Mighty Tech Stack Behind Pepper Lunch’s Global...

Restaurant Technology Podcast ·

2025/07/29

At Pepper Lunch, the plate sizzles at 500 degrees — and the tech stack is just as hot.Many restaurant tech stacks are duct-taped together. That’s ineffective and expensive. So what do you do when more than a dozen different tools still can’t do what you need.If you’re Troy Hooper you and your team rebuild the tech stack yourself — and make it scalable enough to power hundreds of locations.At Pepper Lunch in Las Vegas, I sat down with Troy Hooper, CEO of Pepper Lunch North America, to get a

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5:21

AI Won’t Flip Your Burgers — But It Can Help You...

Restaurant Technology Podcast ·

2025/07/02

If you’re a restaurant operator, AI might feel like a buzzword — something for Silicon Valley, not your kitchen line.But the truth is, it’s already affecting your business, whether you’re using it or not.This isn’t a prediction. It’s what’s happening right now.And restaurant leaders embracing AI in simple, strategic ways are getting back something precious: time.At the 2025 Food on Demand Conference in Las Vegas, I sat down with Bryan Rutcofsky, co-founder of Marqii, to talk about one of the hottest

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3:52

TECH STACK @ Irv's Burgers — From Route 66 to the...

Restaurant Technology Podcast ·

2025/06/13

On this episode, learn about the restaurant technology that is helping Irv's Burgers expand their roadside burger enterprise into a new era.https://restauranttechnology.substack.com/When you walk into an Irv’s Burgers location, it feels like classic America — Route 66 vibes with smash burgers, hot dogs, and soda pop.But behind the counter? That’s all 2025.I traveled to Las Vegas and caught up with Lawrence Longo, the man behind Irv’s remarkable revival and expansion, at his location inside the

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6:48

TECH STACK @ Sami & Susu — Michelin Honored...

Restaurant Technology Podcast ·

2025/05/30

At Sami & Susu in New York City’s Lower East Side, Mediterranean flavors and neighborhood vibes come together in a cozy wine bar. It’s also a place where smart technology quietly powers the experience behind the scenes.In this episode, owner Amir Nathan shares how he and his partner Jordan Anderson navigated the challenges of opening their first business — and how tools like Toast POS, Resy reservations, and Davo Sales Tax help them keep stress low and guests happy.Learn how thoughtful tech choices

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4:33

TECH STACK @ El Primo Tacos — Avoiding Costly Mistakes

Restaurant Technology Podcast ·

2025/05/12

Welcome to Restaurant Technology. On this episode I visit El Primo Red Tacos in Downtown Miami to see how technology like DAVO and Toast is helping them run faster and better.Join the conversation on Rising Tides Live every Wednesday and Friday at 10am (PST)TECH IN THIS EPISODE:* TOAST* DAVO This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit restauranttechnology.substack.com

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60:27

Labor costs are rising. Here are 3 ways you can keep...

Restaurant Technology Podcast ·

2025/05/04

The true cost of employee turnover is higher than you think. Our Rising Tides Community got a chance to sit with 7shifts CEO Jordan Boesch to talk about his company's new 2025 Restaurant Labor Cost & Profitability Survey and more.READ THE REPORT: https://www.7shifts.com/restaurant-labor-costs-playbookRising Tides is our weekly LIVE streaming show where we’re joined by some of the top thinkers and biggest brands in the hospitality business — and beyond.You can take the virtual stage and share your

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7:23

8 TIPS: Optimize Your Google Business Profile Right...

Restaurant Technology Podcast ·

2025/04/28

Nadine De La Fuente, marketing manager for Marqii, shares 8 ways to make your Google Business profile serve up more traffic for your restaurant.This is the Restaurant Technology Substack series where we give you insights and ideas to improve your operations with tech. Please subscribe and share this post.TECH IN THIS EPISODE:MARQII - Digital Hospitality, SimplifiedMarqii organizes and automates SEO-critical tasks for you from one simple, easy-to-use dashboard, helping your business rise to the top

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20:03

HOT TIPS: Marketing Has Never Been Easier — If You...

Restaurant Technology Podcast ·

2025/04/11

This is the Restaurant Technology Substack series where we give you insights and ideas to improve your operations with tech. Please subscribe and share this post. Our partners at Marqii got together three restaurant marketing masterminds (Josh Kopel, David Rev Ciancio, and Shawn Walchef) to explain the ways that regular restaurant owners can use readily available tools to spread the word about their business. TECH IN THIS EPISODE:MARQII - Digital Hospitality, SimplifiedMarqii organizes and automates

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10:29

Tech Stack Rundown at Hidden Craft — Where You Can...

Restaurant Technology Podcast ·

2025/04/05

Welcome to the Restaurant Technology Substack Series. On this episode I visit Hidden Craft in San Diego to learn about the technology and tools they use to make their restaurant run better.Join the conversation on Rising Tides Live every Wednesday and Friday at 10am (PST)TECH IN THIS EPISODE:* TOAST* DAVO* POUR MY BEER This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit restauranttechnology.substack.com

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10:24

How Marqii Makes Restaurants Run Faster and Stronger

Restaurant Technology Podcast ·

2025/03/31

Welcome to the Restaurant Technology Substack Series. On this episode we talk to Marqii CEO Avi Goren about how the tool helps restaurant and hospitality operators work faster and better.Join the conversation on Rising Tides Live every Wednesday and Friday at 10am (PST)TECH IN THIS EPISODE:MARQII - Digital Hospitality, SimplifiedMarqii organizes and automates SEO-critical tasks for you from one simple, easy-to-use dashboard, helping your business rise to the top of “near me” searches. Try it out at

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5:14

TECH TOUR: Technology used at Tahini in San Diego

Restaurant Technology Podcast ·

2025/03/22

Welcome to the Restaurant Technology Substack Series. On this episode we go inside Tahini Street Food in San Diego to see how the fast-casual Middle Eastern restaurant uses technology in their operationsJoin the conversation on Rising Tides Live every Wednesday and Friday at 10am (PST)TECH IN THIS EPISODE:TOAST - Point-of-Sale and Management SystemRESTAURANT365 - Back-Office Software DAVO - Sales Tax SoftwareSLING - Employee SchedulingSLACK - Team CommunicationKORMAZ MEKATRONIK - Donor Production

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5:26

How AI Helps Us Respond to Restaurant Reviews

Restaurant Technology Podcast ·

2025/03/13

Welcome to the Restaurant Technology Substack Series. On this episode we look at how Marqii's Suggested Review Response software helps restaurants like ours respond easier to feedback online.Join the conversation on Rising Tides Live every Wednesday and Friday at 10am (PST)TECH IN THIS EPISODE:* MARQII This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit restauranttechnology.substack.com

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7:19

TECH STACK: Commerce Technology That Runs Our Restaurant

Restaurant Technology Podcast ·

2025/02/26

Welcome to the Restaurant Technology Substack Podcast. On this episode I share how my restaurant switched from Aloha to Toast in 2020 and what it did to transform my business and our tech stack journey. Listen now to learn about restaurant technology integrations you can try out to help with your payments, ordering, delivery, reporting, and more.Join the conversation on Rising Tides Live every Wednesday and Friday at 10am (PST)TECH IN THIS EPISODE:* TOAST* RESTAURANT365* DAVO* SHIPDAY This is a

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40 results

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