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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

business marketing

All Episodes

50:35

Belonging, Kindness & Connection: The Psychology...

The Michelle Pascoe Hospitality Podcast ·

2025/07/01

This week, I welcome the incredibly inspiring Dr. Samantha Worthington, a global expert in consumer psychology, peak performance, and organisational transformation. As I shiver through a minus 4° morning, Dr. Worthington joins from the sunny Sunshine Coast to share her insights into how clubs and hospitality venues can create exceptional service cultures. With experience working alongside top-tier business leaders and teams, Samantha dives deep into the psychology behind customer loyalty,

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17:15

Why Authentic Hospitality Leaders Succeed

The Michelle Pascoe Hospitality Podcast ·

2025/06/27

What’s the #1 leadership trait that transforms teams?Michelle Pascoe recaps lessons from three leading CEOs - Paul Barnett, Glen Cushion, and Peter Norris - and reveals the most critical trait for hospitality leaders... values-driven authenticity. Whether it’s visionary strategy, culture-first presence, or courageous vulnerability, the common thread is authentic leadership rooted in integrity and care for people. Michelle challenges listeners to reflect on their own leadership style and take

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01:04:18

Succession, Service & Saying No: The Secrets Behind...

The Michelle Pascoe Hospitality Podcast ·

2025/06/17

In this week’s episode, I sit down with a true pillar of the registered club industry—Paul Barnett, CEO of Mingara Leisure Group and a leader whose legacy spans more than two decades of growth, innovation, and heart. From starting his career in government and liquor and gaming regulation to transforming a one-venue operation into a five-venue community powerhouse, Paul shares the behind-the-scenes journey of amalgamations, leadership lessons, and the strategic vision that has shaped Mingara into

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43:51

From Pouring Beers to CEO: A Journey of Opportunity...

The Michelle Pascoe Hospitality Podcast ·

2025/06/10

In this heartfelt and insightful episode, I sit down with not only a highly respected CEO but also a dear friend of over 25 years – Glenn Cushion from Ingleburn RSL. From humble beginnings as a plumber saving for a house deposit to leading one of Sydney’s most community-driven clubs, Glenn shares his incredible journey through the registered club industry. We explore how a "second job" became a lifelong career and how opportunities, culture, and people have shaped his leadership style. His passion

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01:07:39

The Bank Robber’s Boy: Peter Norris on Breaking...

The Michelle Pascoe Hospitality Podcast ·

2025/06/03

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23:22

Phone Call Secret: The 2025 Customer Service Hack

The Michelle Pascoe Hospitality Podcast ·

2025/05/29

Businesses in 2025 are flooded with digital noise—but what if standing out was as simple as picking up the phone or posting a handwritten note? In this solo episode, I’m going to take you behind the scenes of my recent speaking tour across Far North Queensland (FNQ), where I connected with 97 passionate small business owners. From Atherton to Port Douglas, I will share with you what’s really resonating with customers today—and spoiler alert, it’s not another email funnel. I dive into the power of

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55:19

From Backyard Dreams to Pet Care Queen

The Michelle Pascoe Hospitality Podcast ·

2025/05/20

In this heartfelt and inspiring episode, I sit down with Chenelle Conquest, founder of Paws & Whiskers, a Southern Highlands pet care business driven by purpose, heart, and a lifelong love for animals. From secretly hiding a stray dog in her backyard as a child to building a thriving business that provides pet sitting, dog walking, and genuine peace of mind, Chenelle shares her journey from passion to profession. Her story is one of dedication, resilience, and creating a business that truly stands

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38:23

The Power of Visual Storytelling in Hospitality and...

The Michelle Pascoe Hospitality Podcast ·

2025/05/13

In this insightful episode, I sit down with Kat Lynn, an award-winning food and product photographer, branding strategist, and passionate advocate for regional communities. Kat shares her journey from capturing culinary delights to helping businesses tell their authentic stories through visual branding. Listeners will gain valuable insights into the importance of storytelling in photography and how it can elevate a brand's presence in the market. Kat also delves into the challenges and triumphs of

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The Power of Visual Storytelling in Hospitality and...

The Michelle Pascoe Hospitality Podcast ·

2025/05/13

In this insightful episode, I sit down with Kat Lynn, an award-winning food and product photographer, branding strategist, and passionate advocate for regional communities. Kat shares her journey from capturing culinary delights to helping businesses tell their authentic stories through visual branding. Listeners will gain valuable insights into the importance of storytelling in photography and how it can elevate a brand's presence in the market. Kat also delves into the challenges and triumphs of

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49:24

RUOK? to WeCare365

The Michelle Pascoe Hospitality Podcast ·

2025/05/06

🎙️ In this powerful episode, I’m joined by mental health advocate and founding Board Member of R U OK?, Graeme Cowan. From his personal journey through severe depression to creating meaningful change in workplaces across the globe, Graeme shares the pivotal moments that shaped his mission to build resilience, connection, and care in high-performing teams. We explore how leaders can identify early signs of stress, foster psychological safety, and shift from burnout to balance with simple but

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57:29

Aussie Pub Abroad? Leadership Secrets That Worked

The Michelle Pascoe Hospitality Podcast ·

2025/04/29

Ever dreamed of opening an Aussie pub… in Sweden? 🇸🇪🍺 Kylie Pangeli-Linky did just that—and she’s sharing how a 20-year vision, leadership resilience, and a deep love for hospitality turned that dream into reality. From selling everything she owned to building a business in a foreign country during a global pandemic, Kylie’s story is equal parts inspiration and strategy. We dive into leading with heart, the “daydreamers advantage,” handling intolerant customers with grace, and how to use AI to

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08:34

Leading Without The Title

The Michelle Pascoe Hospitality Podcast ·

2025/04/23

Leadership isn’t just reserved for those with titles. In this solo episode, we explore how frontline team members—those on the ground, face-to-face with guests—can be the most influential leaders in any hospitality environment. Discover how everyday leadership shapes team culture, elevates the customer experience, and sets the tone for service excellence. Whether you're a manager or a team member, this episode offers insights and inspiration to lead where you are.

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09:40

Holiday Leadership Hacks

The Michelle Pascoe Hospitality Podcast ·

2025/04/16

🐣 Hopping into the Easter rush? In this egg-stra special episode of Holiday Leadership Hacks, I’m sharing 8 smart and simple tips to help you lead your hospitality team with clarity, calm and a sprinkle of fun. From updating policies and FAQs to energising your crew and keeping the customer experience sweet, these Easter-ready leadership hacks will help you stay ahead of the chaos and bring your best self to the floor. Tune in and lead your team like a pro this holiday season! 🌸🍽️

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43:49

PUT ASIDE YOUR MASK & EGO

The Michelle Pascoe Hospitality Podcast ·

2025/04/02

Join me for an inspiring conversation with Michelle Baillie, General Manager of Skycity Entertainment Group in Hamilton, New Zealand, as we dive into authentic leadership. Michelle shares her wisdom on leading without masks or ego, embracing courage and kindness, and cultivating sponsors who advocate for your success—even when you’re not in the room. Discover the power of saying "yes" to new opportunities, leveraging transferable skills, and understanding the profound impact leaders have on their

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38:42

UNLOCK FINANCIAL FREEDOM

The Michelle Pascoe Hospitality Podcast ·

2025/03/18

Are you ready to trade burnout for freedom and ease in your business? This week on The Michelle Pascoe Hospitality Podcast, I’m joined by the incredible Miriam Castilla—business mentor, bestselling author, and creator of the Magnetic Money Code. 💡 From rebuilding her life as a single mother to running multiple award-winning, six-figure businesses, Miriam shares her powerful journey and practical strategies for:✨ Mastering your money habits✨ Aligning your business with your core values✨

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01:04:36

Mid First Shift Quitting

The Michelle Pascoe Hospitality Podcast ·

2025/03/11

💡 Ever wondered what makes employees stay, thrive, and truly love what they do? In this episode I dive into the secret sauce of building a thriving workplace with none other than Andy Goram, aka “The Sticky Guy.” As the host of Sticky From The Inside and the founder of Bizjuicer, Andy has spent over 27 years leading culture and brand transformations across Leisure, Retail, Hospitality, and Gaming. Now, he’s on a mission to help businesses create stickier organisations—where employees feel a

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46:49

Predict, Personalise, Profit: The Future of...

The Michelle Pascoe Hospitality Podcast ·

2025/03/05

In this episode, I sit down with Jim Harenchar, CEO of Response Marketing Group (RMG), to explore how hospitality businesses can leverage predictive modelling, data insights, and personalised marketing strategies to enhance customer engagement and drive business growth. With over 35 years of experience, Jim shares how RMG helps brands like The Ritz Carlton, Georgia Tourism, and Arkansas Tourism create game-changing outcomes through data-driven marketing strategies. We discuss:✅ How hotels and

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30:52

Measuring & Benchmarking are the Backbone to...

The Michelle Pascoe Hospitality Podcast ·

2025/02/27

In today’s episode of The Michelle Pascoe Hospitality Podcast, I'm diving deep into the strategies that help hospitality businesses thrive in an ever-evolving landscape. I’ll guide you through how data, measurement, and benchmarking can transform your venue into a VIP destination for every guest. 🔍 What You’ll Learn:✅ Why starting with data is critical for long-term success✅ The six essential tools for measuring guest experiences✅ How to embrace diversity—age, culture, accessibility, and

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49:49

From Dimes to Dining Brilliance

The Michelle Pascoe Hospitality Podcast ·

2025/02/19

In this episode, I sit down with Chris Tripoli, a hospitality industry veteran with over 45 years of experience as a concept developer, owner-operator, and restaurant consultant. Chris shares the key ingredients for building a successful restaurant, from the foundational elements of a winning concept to navigating industry challenges like rising costs and staff shortages. He also dives into his Tripoli 10 Commandments, including the 3 P’s, and why financial discipline is crucial for long-term

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From Dimes to Dining Brilliance

The Michelle Pascoe Hospitality Podcast ·

2025/02/19

In this episode, I sit down with Chris Tripoli, a hospitality industry veteran with over 45 years of experience as a concept developer, owner-operator, and restaurant consultant. Chris shares the key ingredients for building a successful restaurant, from the foundational elements of a winning concept to navigating industry challenges like rising costs and staff shortages. He also dives into his Tripoli 10 Commandments, including the 3 P’s, and why financial discipline is crucial for long-term

en

300 results

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