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PODCAST

Inside Chat with Valerie & Amy

The Delforge Group

The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat.

business

All Episodes

6:53

Inside Chat Episode 70 | Why Consistency Matters in...

Inside Chat with Valerie & Amy ·

2024/11/04

In this episode, Valerie and Amy dive into one of the most crucial yet challenging aspects of effective leadership: consistency. How you show up every day, how you interact with your team, and even how your mood sets the tone for your business. But being consistent as an owner goes beyond daily routines—it requires intentional processes and procedures to make your team feel valued and motivated. Watch the discussion now to find out Valerie & Amy's thoughts.Join us every other Monday for a...

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6:34

Inside Chat Episode 69 | Is a Mystery Shop the Key to...

Inside Chat with Valerie & Amy ·

2024/10/21

In this week's episode, Valerie & Amy revisit our mystery shop case study, showcasing how it highlights key improvements for the Front of House and the overall customer journey. This complimentary case study was released to accompany the recent launch of our new Mystery Shop service, offering valuable insights into where businesses can make impactful changes, starting from the moment a client calls the business or walks through the door. Download the full case study, available as both an ...

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6:36

Inside Chat Episode 68 | How Self Assessment Can...

Inside Chat with Valerie & Amy ·

2024/10/07

In this week's episode, Valerie & Amy discuss the importance of assessing your leadership skills and how it impacts your salon/spa team's performance. It's easy to spot issues in the team, but how often do we reflect on our own leadership? Our new downloadable guide, 'Refine Your Leadership Skills,' includes self-assessment tools and team feedback to help you improve and create a positive environment for your team to thrive. Download for free here: https://thedelforgegroup.podia.com/re......

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7:11

Inside Chat Episode 67 | What is the Key to Effective...

Inside Chat with Valerie & Amy ·

2024/09/23

This week, Valerie and Amy explore the crucial steps behind effective performance management. Before any formal actions like disciplinary measures, having a structured process in place is key. They’ll discuss why it’s essential to follow these steps to ensure fairness and productivity. Plus, Valerie reveals her exclusive Delforge 1,2,3 Method for performance management—an approach to handling employee performance with clarity and confidence.Join us every other Monday for a new episode of Insi...

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6:40

Inside Chat Episode 66 | Why Mastering Your Online...

Inside Chat with Valerie & Amy ·

2024/09/09

In this week's episode, Valerie and Amy dive into Amy's latest obsession—Google Business! Building a strong online presence is crucial for driving your business forward, but knowing where to start can be overwhelming. From Google Business to your website, social media, and understanding how they all work together, there are so many pieces to the puzzle. Recently, we've teamed up with Local Insights, experts in enhancing business' online profiles. With their help, your business will be easily ...

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8:02

Inside Chat Episode 65 | The Secret to a Seamless Spa...

Inside Chat with Valerie & Amy ·

2024/08/26

In this week's episode, Valerie & Amy look into how you can enhance your spa's customer journey to ensure a seamless and personalised experience for every client. From the moment they walk through the door to the time they leave, every touchpoint matters, ensuring all staff—from reception to therapists—are engaged and aligned. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and pres...

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7:03

Inside Chat Episode 64 | The Art of Picking Your...

Inside Chat with Valerie & Amy ·

2024/08/12

This week, Valerie and Amy dive into the crucial topic of prioritising team issues. It can feel overwhelming when every instance seems to demand immediate attention. Learn the what, when and how of picking your battles and discover why reacting to everything isn't always the best approach. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can c...

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7:27

Inside Chat Episode 62 | Overwhelmed and Stuck?...

Inside Chat with Valerie & Amy ·

2024/07/29

In this week's episode, Valerie and Amy dive deep into the realities of feeling overwhelmed as a small business owner. They discuss practical tips on dealing with the struggles that come with running a business, especially when it feels like everything is going wrong and you don't know where to start to turn things around. They also discuss the importance of a positive mindset in overcoming entrepreneurial challenges and finding the strength to move forward. Whether you're facing entrepreneur...

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7:04

Inside Chat Episode 62 | My business is thriving but...

Inside Chat with Valerie & Amy ·

2024/07/15

In this weeks episode, Valerie & Amy dive into the journey of thriving salon owners who ask, "What's next?". They discuss re-evaluating your business, which areas you should focus for continued growth and discuss strategies to enhance customer experience and services. Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episo...

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8:54

Inside Chat Episode 61 | Is age vs. authority a real...

Inside Chat with Valerie & Amy ·

2024/06/17

In this week's episode, Valerie and Amy dive into the unique challenges of leadership as young salon & spa owners and managers. They explore the dynamics of leading a team when age can be perceived as a barrier to authority and respect. This episode is packed with valuable insights on earning respect, building a strong team and effectively managing a salon despite being younger than many colleagues.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will ans...

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8:26

Inside Chat Episode 60 | Effective Communication...

Inside Chat with Valerie & Amy ·

2024/06/03

Join us in this weeks episode as we dive into the essential responsibilities of salon managers, why a well-defined structure is key and the impact of effective communication in meetings, from owners to managers and managers to their teams. Our Management to Leadership programme is designed for owners and managers, to equip you with top level management skills that put structure into your team. By focusing on self-management, soft skills and navigating difficulties, you will gain the conf...

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6:52

Inside Chat Episode 59 | Mastering room occupancy, to...

Inside Chat with Valerie & Amy ·

2024/05/20

In this week's discussion, Valerie and Amy delve into the intricacies of effectively analysing room occupancy within a salon/spa business and how to leverage this analysis for smoother operations. They offer a fresh perspective on business management by examining how space utilisation can be optimised and developed to enhance business performance, particularly when certain areas are under-occupied.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer y...

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9:29

Inside Chat Episode 58 | Mystery shops, are they...

Inside Chat with Valerie & Amy ·

2024/05/06

Join Valerie and Amy this week as they discuss whether mystery shops are worth it. They discuss the value of mystery shops for your customer journey, online presence, service quality and their impact on overall business performance and growth strategies.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website ...

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11:01

Inside Chat Episode 57 | How can owners and managers...

Inside Chat with Valerie & Amy ·

2024/04/22

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9:07

Inside Chat Episode 56 | How do I protect my cashflow?

Inside Chat with Valerie & Amy ·

2024/04/08

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11:39

Inside Chat Episode 55 | How do I launch a new...

Inside Chat with Valerie & Amy ·

2024/03/25

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11:16

Inside Chat Episode 54 | New members of my team are...

Inside Chat with Valerie & Amy ·

2024/03/11

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9:25

Inside Chat Episode 53 | Creating Effective...

Inside Chat with Valerie & Amy ·

2024/02/26

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8:54

Inside Chat Episode 52 | Minding Your Language Around...

Inside Chat with Valerie & Amy ·

2024/02/12

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11:22

Inside Chat Episode 51 | Exploring Rise in Costs,...

Inside Chat with Valerie & Amy ·

2024/01/29

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