Connect with BMC Helix ITSM and Remedy Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - Leveraging the New Java AR Log AnalyzerWebinar on November 18, 2020. In this session, he will review the updated Java tool, previously PERL based, highlighting the new features and performance improvements. Including how the tool can be used to address performance issues and help tune your environment. Several common “use case” scenarios will be reviewed through practical demonstration. Doug Reif is a Principal Technical Support

Replay of the Connect with BMC Helix ITSM and Remedy - Deployment Management Best Practices and TroubleshootingWebinar on November 4, 2020. In this session, they will cover:Deployment Management OverviewDeployment Management Best Practice GuidelinesHow-to Demo on Simultaneous Package Deployment and Rollback in Server Group Deployment Management Troubleshooting Guides and Resources for troubleshooting issues with Package Import, Deploy and Deployment PayloadHelix ITSM D2P Smita Naik is a Senior

Replay of the Connect with BMC Helix ITSM and Remedy - DWP Catalog Workflow Best Practices and TroubleshootingWebinar on October 21, 2020. In this session, he will discuss Connectors, service import/export, DWP Catalog approvals, basic workflow design, and troubleshooting. Jeff Hudson is a Lead Technical Support Analyst For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series

Replay of the Connect with BMC Helix ITSM and Remedy - ITSM 20.08 Feature ReleaseWebinar on October 7, 2020. In this session we will cover the exciting new capabilities of our ITSM solution introduced with the 20.08 release, in support of delivering a world-class user experience for ITSM and creating new customer value as part of BMC’s IT Service Management strategy. Aside from the core ITSM solution we also plan to cover new capabilities of BMC Helix Multi-Cloud Service Management. Product

Replay of the Connect with BMC Helix ITSM and Remedy - Getting started with Asset Discovery and rolling out the BCM AgentWebinar on September 23, 2020. In this session, he will review pre-requisites, basic configurations around asset discovery, and scanners. Also will cover how rollouts are done. Sagar Mhamane is a Staff Specialist Technical Support Analyst For more information on the monthly webinar series please visit Connect with BMC Helix ITSM and Remedy Monthly Webinar Series