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PODCAST

Fixed Ops Roundtable

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

business management

All Episodes

21:25

How to Future-Proof Your Dealership (and Yourself)...

Fixed Ops Roundtable ·

2025/06/09

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John breaks down three practical principles that can help you uncover opportunities right where you are—without chasing

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17:39

How AI, Recalls, and Reconditioning Are Changing...

Fixed Ops Roundtable ·

2025/06/02

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall work (and why it’s now a goldmine for retention), how dealers are using AI to bring customers back without lifting a finger, and why

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15:09

Why Streaming TV is a Game-Changer for Automotive...

Fixed Ops Roundtable ·

2025/05/26

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Owen shares what he's seeing in the data, why ad budgets are still lagging behind audience behavior, and...

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22:07

How to Legally Maximize Warranty Reimbursement in...

Fixed Ops Roundtable ·

2025/05/19

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com. With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why Fixed Ops is the

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23:47

Why Technician Videos Are the Secret to Doubling...

Fixed Ops Roundtable ·

2025/05/12

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos. In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments and boosting revenue like never before. 👉 Register for the upcoming Fixed Ops Roundtable Event

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16:06

Why the Future of Service Is No Longer in the...

Fixed Ops Roundtable ·

2025/05/05

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: But

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18:31

Beyond Exceptional: The New Blueprint for Automotive...

Fixed Ops Roundtable ·

2025/04/28

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive deep into the heart of what really drives

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16:38

How Dealerships Can Boost Profit and Speed in 2025...

Fixed Ops Roundtable ·

2025/04/21

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy brings the clarity. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this

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15:43

Top 10 Ways to Supercharge Your Online Parts &...

Fixed Ops Roundtable ·

2025/04/14

In this episode, I’m joined by none other than Aaron Watters, CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line might be the easiest fix you’re overlookingThe underestimated power of year-round promo calendarsHow installation instructions turn confused

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22:58

How UVEye Is Creating Trust and Efficiency in...

Fixed Ops Roundtable ·

2025/04/07

In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in automatic vehicle inspection systems by scanning the underbody, tires, and entire exterior of any vehicle within seconds. 👉 Register for the

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16:36

How Dealerships Are Boosting CSI & Revenue with Lyft,...

Fixed Ops Roundtable ·

2025/03/31

What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How thousands of dealers are using Lyft to modernize

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23:39

Derek Simonds: How Numa Is Transforming Fixed Ops...

Fixed Ops Roundtable ·

2025/03/24

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. We’re diving deep into how Numa’s AI agents are transforming dealership communication — from status updates to declined...

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19:20

David Roemer: Why Collision Trade-Ins Are a Goldmine...

Fixed Ops Roundtable ·

2025/03/17

In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres, and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like Caliber Collision, Gerber Collision, and Crash Champions have been taking over the industry—leaving dealerships questioning whether they should

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26:00

John Traver: How to Build an Engaged, High-Performing...

Fixed Ops Roundtable ·

2025/03/10

John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, he’s a true pioneer in the retail automotive industry. In this episode we talk about something every dealership ...

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22:45

The Fixed Ops Power Play: How BG Products is Helping...

Fixed Ops Roundtable ·

2025/03/03

In this episode, I'm joined by Tim Allbritten, Director of OEM Business Development at BG Products, Inc., to unpack the game-changing impact BG is having on dealership service departments across the country. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if you could boost service drive efficiency, increase revenue, and keep customers coming back—all while delivering OEM-backed solutions that actually work? Tim pulls back the curtain on how BG

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23:25

Ryan Maher: How Top Dealers Are Using Recalls to...

Fixed Ops Roundtable ·

2025/02/24

In this episode my guest is Ryan Maher, the powerhouse CEO behind BizzyCar and the visionary OEM Program Director at Better Car People. Ryan isn’t just a leader—he’s a disruptor turning what most view as a headache—a recall notice—into a secret weapon for dealer profitability and customer retention. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ryan and I dive into the evolution of fixed operations as we discuss how recalls are not just safety

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15:24

Run Toward the Fire: David O’Brien on Culture,...

Fixed Ops Roundtable ·

2025/02/17

In this episode, I sit down with my friend and industry powerhouse, Dave O’Brien, CEO of Woven Solutions. We get real about what it takes to fix results where they matter most: your people, your culture, and your leadership. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What if the secret to dealership success isn’t in the numbers, but in the people? In this episode, Dave brings his signature energy and passion as he shares: The Story Behind Wov...

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21:26

Matt Gray: Is Your Dealership’s Customer Experience...

Fixed Ops Roundtable ·

2025/02/10

In this episode , I sit down with Matt Gray, OEM Program Director at Better Car People, to unpack the game-changing strategies that are shaping fixed operations in 2025. From the rise of AI-powered voice assistants to the importance of emotional intelligence in service interactions, Matt shares actionable insights that will help your dealership build lifelong customer loyalty. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The automotive landscape is

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22:14

John Fairchild: The 90-Day Game Plan for for...

Fixed Ops Roundtable ·

2025/02/03

In this episode, I’m joined by John Fairchild, a Fixed Ops High-Performance Coach and the mastermind behind Fairchild Automotive Solutions. John has spent decades helping dealerships optimize their service departments, increase profitability, and build accountability-driven teams that consistently perform at the highest level. Today, we’re diving deep into a 90-day strategy that will transform your fixed ops department from reactive to proactive. John walks us through the exact steps to execu...

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19:10

Where’s My Car? Revolutionizing Transparency in Fixed...

Fixed Ops Roundtable ·

2025/01/27

On this episode I sit down with Colin McElhatton, CEO of Mobile Dealer Data (MDD), to discuss how his groundbreaking tools are transforming fixed operations by bringing dealership processes into the 21st century. From real-time vehicle tracking to cutting-edge customer communication, Colin’s solutions are built to reduce bottlenecks, boost efficiency, and deliver an elevated customer experience that keeps them coming back.👉 Register for the upcoming Fixed Ops Roundtable EventWhat we discuss

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251 results

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