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PODCAST

UXDA | Financial UX Design Podcast

UXDA | Financial UX Design

The UXDA team is a well-known financial UX design agency focusing exclusively on next-gen financial services and infusing soul into 150+ products across 39 countries.Our team has delivered UX/UI solutions to TOP Forrester banking vendors like iGTB, Finastra, CR2, and Backbase, as well as to banks like HSBC, Emirates NBD, Garanti BBVA, Bank of Jordan, Emirates Islamic, United Arab Bank, BKT, and FinTechs like GCash, SurePrep by Thomson Reuters, Magma, Private Wealth Systems and other.UXDA designs

business design

All Episodes

15:38

#66 10 Toxic Behaviors in Digital Product Teams

UXDA | Financial UX Design Podcast ·

2025/05/09

The episode uncovers a hidden obstacle quietly holding back innovation in banking and finance — toxic team behaviors. It explores ten damaging dynamics common within digital product teams, from siloed communication and ego-driven decisions to fear of failure and neglecting user feedback. While many banks invest in new technologies and management frameworks, they often overlook the root cause of stagnation: a culture that undermines collaboration and user-centered design. These behaviors can ...

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12:37

#65 Dark Patterns Compromise Financial Brands

UXDA | Financial UX Design Podcast ·

2025/05/02

In today’s digital banking world, not every sleek interface has your best interests at heart. This episode exposes the rise of dark patterns — sneaky, manipulative design tactics crafted to trick users into actions that benefit companies at their expense. From hidden fees to confusing cancellation processes, these deceptive moves quietly erode user trust and harm financial well-being. But there’s a better way. We’ll dive into the concept of Dopamine Banking — an ethical design approach that ...

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15:27

#64 Banking Globalization Changes the Rules

UXDA | Financial UX Design Podcast ·

2025/04/25

What if your bank worked like Netflix or Spotify — borderless, digital, and built entirely around you? This episode dives into how the global banking industry is undergoing a seismic shift, echoing the transformation that took media from local, physical models to on-demand, global platforms. This episode unpacks how bold Fintech disruptors, powered by AI and blockchain, are breaking down financial borders and redefining convenience, speed, and customer experience. And as these changes ripple...

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14:19

#63 Neuromarketing in Fintech & Digital Banking Design

UXDA | Financial UX Design Podcast ·

2025/04/18

Can emotional design reshape the future of digital banking? This episode explores how neuromarketing and neuroscience transform fintech and digital banking—from cold, functional interfaces to experiences that tap into users’ emotional responses to money. Learn how dopamine-driven design can build trust, drive engagement, and inspire healthier financial habits. We dive into the power of gamification, personalization, and positive reinforcement to make banking feel rewarding—and ask the big que...

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19:20

#62 The Hidden Cost of Inaction in Digital Banking UX

UXDA | Financial UX Design Podcast ·

2025/04/11

This episode dives into a critical challenge facing traditional banks: the high risk of standing still in a fast-moving digital world. As fintechs raise the bar with sleek, seamless and intuitive experiences, legacy banks clinging to outdated systems are rapidly losing ground—and customers. We explore why UX and digital branding are no longer optional—they’re essential for long-term success. From customer attrition to brand erosion and operational inefficiencies, we explore real-world exampl...

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21:02

#61 13 Best UX Hacks to Empower Your Financial Service

UXDA | Financial UX Design Podcast ·

2025/04/04

What if financial services felt as seamless and engaging as your favorite tech apps? This episode uncovers 13 game-changing UX innovations from giants like Amazon, Google, and Netflix—and how banks and fintechs can apply them to create frictionless, rewarding digital experiences. The episode details specific examples of these UX breakthroughs, showing how even small UX tweaks using the dopamine banking approach can create micro-rewards and positive emotional triggers that keep users engaged, ...

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10:52

#60 AI: From Automation to Intelligence

UXDA | Financial UX Design Podcast ·

2025/03/28

Can artificial intelligence revolutionize banking and beyond? This episode dives into AI’s transformative power—how it personalizes financial services, enhances security, and even introduces voice and gesture-based interactions. But the real question is: Could AI become your personal advisor, predicting outcomes and reshaping decisions in all aspects of life? Find out: The impact of AI adoption on banking and societyEthical dilemmas of AI-driven personalizationHow businesses can harnes...

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11:06

#59 TOP 10 UX Strategies for Next-Gen Banking

UXDA | Financial UX Design Podcast ·

2025/03/21

Digital transformation in banking is more critical than ever, yet many financial institutions still struggle to deliver the next-generation experiences customers expect. This episode shows how outdated mindsets and legacy systems prevent banks from creating meaningful and functional digital products. Explore the shift from traditional approaches to next-gen UX design—focusing on customer-centricity, agility, and innovation. With customers now accustomed to seamless, delightful digital...

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13:37

#58 How Banks Sabotage Customer Experience

UXDA | Financial UX Design Podcast ·

2025/03/14

Banks invest heavily in digital transformation, yet many CX initiatives fail. Why do redesigned apps see ratings drop? Why does innovation often miss the mark? This episode exposes the hidden pitfalls undermining retail banking CX—cognitive biases, disjointed brand experiences, and failure to balance innovation with real user needs. Find out: Why do digital customer experiences in retail banking often disappoint?What strategic factors are crucial for delivering exceptional CX?How can banks ba...

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14:26

#57 How to Hire the Right UX Team

UXDA | Financial UX Design Podcast ·

2025/03/07

This episode explores why choosing the right UX design partner is critical for financial institutions. With rising digital expectations, the stakes have never been higher. What should you look for when hiring a UX agency for your digital banking or fintech project? The episode uncovers financial executives' common struggles, like misaligned expectations and a lack of strategic vision, and explains why hiring fintech specialists is key to success. Plus, it dives into the risks of outsourcing ...

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19:11

#56 Financial Services Design for the Experience Economy

UXDA | Financial UX Design Podcast ·

2025/02/28

This UXDA Podcast episode highlights the shift in financial services designs towards building a brand reputation in the Experience economy. In today's digital world, logos or traditional marketing tactics no longer define financial brands. Instead, reputation is built through relevance, emotional connection, and exceptional experiences. The rise of digital has created a new paradigm where economic value is shaped by experience, not just transactions. This episode explores the shift fro...

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19:52

#55 Digital Insurance CX Trends

UXDA | Financial UX Design Podcast ·

2025/02/21

The insurance industry is transforming significantly—moving beyond risk management to proactive customer solutions. But what's driving this change? In this episode, we explore how digitalization and customer-centric strategies reshape insurance, from seamless omnichannel experiences to the rise of embedded insurance. The episode emphasizes the need for insurers to modernize their technology, embrace customer-focused UX design, and leverage data analytics to improve personalization. Partnersh...

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17:20

#54 5 User Research Methods

UXDA | Financial UX Design Podcast ·

2025/02/14

How can financial brands stand out in an industry where customer expectations are higher than ever? The answer lies in user experience research—a powerful tool that uncovers real customer needs, behaviors, and pain points. This episode dives into five essential UX research methods that help financial institutions craft seamless, user-centric experiences. It explores the critical role of UX research in financial services and why it's a game-changer for innovation, loyalty, and long-term ...

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9:37

#53 Big Tech VS Big Curse on the Banking Experience

UXDA | Financial UX Design Podcast ·

2025/02/07

This UXDA podcast episode explores a critical question: Is Big Tech driving innovation in financial services or creating a monopolistic grip that threatens user experience? The discussion is based on UXDA CEO Alex Kreger's personal experience of a Facebook account hack that took a month to resolve, revealing the frustrating reality of monopolistic power—slow responses, lack of accountability, and no alternatives. Now, imagine this happening in fintech. What happens when your bank account is ...

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23:48

#52 The Magic of Customer Journey Mapping

UXDA | Financial UX Design Podcast ·

2025/01/31

This episode of the UXDA podcast reviews a discussion with four seasoned UX architects from UXDA about the transformative power of Customer Journey Mapping (CJM) in financial product design. Discover the seven key benefits of CJM, from simplifying complexity and fostering emotional connections to driving digital transformation and aligning business goals.With insights from real-world case studies, the discussion highlights how CJM goes beyond guesswork to create impactful, user-friendly finan...

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17:29

#51 Metaverse: Driving the Creative Economy

UXDA | Financial UX Design Podcast ·

2025/01/29

This UXDA podcast episode explores how the Metaverse transforms from a futuristic concept into a dynamic digital ecosystem redefining how we live, work, and interact. The creative economy is at the core of this revolution, fueled by digital assets and immersive experiences. But how do financial institutions fit into this new landscape? UXDA suggests strategies like cultivating digital competencies, fostering a disruptive culture, and understanding evolving customer expectations within the Met...

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18:40

#50 UX Failures Behind Zing’s App by HSBC

UXDA | Financial UX Design Podcast ·

2025/01/24

In this episode of the UXDA Podcast, we explore the failure of HSBC's Zing app, a $150 million cross-border payments platform, and examine the key UX pitfalls that led to its downfall. Despite solid technical features, Zing faced challenges with weak branding, lack of emotional connection with users, and poor operational efficiency, making competing in the fast-paced fintech market difficult.This episode breaks down how Zing's failure underscores the need for traditional banks to prioritize a...

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16:18

#49 Break Rules to Reach Great Design Solutions

UXDA | Financial UX Design Podcast ·

2025/01/24

The episode reviews the article from UXDA that challenges the status quo in banking innovation. Learn how breaking traditional design rules can lead to groundbreaking, user-centric financial products that truly stand out. We explore why fintech startups often outpace legacy financial teams, the critical role of humanized digital experiences in driving deeper customer connections, and how disruption fuels growth and innovation. We spotlight inspiring success stories like Klarna’s redefini...

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19:33

#48 Switch Digital Channel into Product

UXDA | Financial UX Design Podcast ·

2025/01/22

This episode explores the contrasting approaches of short-term design sprints and a long-term "UX marathon" mindset in creating financial products. While sprints provide quick fixes and fast progress, a marathon approach—grounded in user experience, comprehensive research, and holistic strategy—drives lasting business impact.Through real-world examples, including Apple’s remarkable success, the episode highlights the benefits of adopting a product-centric strategy over a channel-centric one. ...

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9:03

#47 Next-Gen UX Helps to Survive Disruption

UXDA | Financial UX Design Podcast ·

2025/01/17

This article by UXDA delves into the transformative impact of digital technologies on the banking industry. The landscape is shifting rapidly from the decline of cash and the rise of digital payments to the emergence of Central Bank Digital Currencies (CBDCs) and competition from Fintechs.Innovation is the key to thriving in this evolving landscape. Leveraging technologies like AI, the Metaverse, or embedded finance can create modern, engaging financial services. That includes shifting toward...

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87 results

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