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PODCAST

Behind the Review

Entrepreneur Media

Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.

business entrepreneurship

All Episodes

21:34

More Than Mowing: Strategies Behind Speno’s Lawn Care...

Behind the Review ·

2025/03/27

Fast responses and honest service is paramount to small business success. Speno’s Lawn Care owner Sam Speno shares how clear communication and customer-first practices have helped his business grow organically, while reviewer Holly K. explains why his quick replies and follow-through made her experience one to remember. Learn how responsiveness, transparency, and great reviews work in unison to fuel success in the service industry.More about the episode Theme Music by Ali Schwartz and Meserole

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25:14

Must-Know Systems and Processes to Keep Business Up...

Behind the Review ·

2025/03/20

This episode explores the journey of Krista Cole, the visionary owner of Sur Lie, a renowned tapas bar in Portland. Krista shares her insights on identifying market gaps, leveraging team strengths, and implementing effective systems to drive business success. We also hear from satisfied customer Mike, who highlights the importance of exceptional service and how it enhances the dining experience. Tune in to get valuable lessons for small business owners looking to innovate in their communities.More

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24:32

Brushing Up on Business: Lessons from Color Me Mine

Behind the Review ·

2025/03/13

Creativity and connection are brushed onto every visit at Color Me Mine, where painting pottery is only the start. CEO and studio owner Teresa Johnson shares how the franchise blends art and entertainment-based experience to create impact, while Yelp reviewer Vannessa W. reflects on how the welcoming space and attentive staff made her visit a special memory. Whether you’re a first-time painter or a seasoned artist, learn how Color Me Mine makes creativity fun, accessible, and unforgettable. Color

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38:59

Small Business Taxes Made Simple: Tips & Tricks from...

Behind the Review ·

2025/03/06

Small business taxes don’t have to be stressful! In this episode, Gusto’s Shelly Abril and Holland King share expert insights on small business taxes. From payroll compliance to tax credits that could save you thousands, they break down what business owners need to know to stay prepared year-round and avoid costly mistakes. Tune in for actionable tips to make tax season easier and set your business up for success!Gusto Gusto's hourly paycheck calculator -- Helps business owners determine

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26:14

Strength in Service: How Nomad Krav Maga Wins with...

Behind the Review ·

2025/02/13

Nomad Krav Maga is more than your typical gym—it’s a hub for empowerment, self-defense, and personal growth. Founded by Shane Langwell and based in Las Vegas, this modern training center fuses elements of traditional Krav Maga, MMA, and law enforcement tactics to provide real-world skills. Yelp reviewer Alfredo S. shares how the program helped his children gain confidence, while Shane explores how Nomad’s tailored approach transforms lives.More about the episode Theme Music by Ali Schwartz and

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33:44

Yelp’s Trend Tracker - Harnessing Customer Insights...

Behind the Review ·

2025/02/06

Host Emily Washcovick sits down with Yelp's Trend Expert, Tara Lewis, to explore the power of Yelp's trend data. Discover how Yelp identifies emerging trends and how businesses can leverage these insights to connect with their communities and enhance their offerings. From the rise of mushroom-infused beverages to the evolution of croissant trends, Tara shares fascinating stories and practical advice for business owners. Tune in to learn how to stay authentic while embracing trends that resonate with

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36:52

From Crickets to Connections: Cali BBQ Media’s...

Behind the Review ·

2025/01/30

Former guest Shawn Walchef returns to discuss all things digital hospitality. From his BBQ business’s journey launching in 2008, and growing to a multi-location restaurant, to his experience creating and growing a media business. Learn his tricks of the trade when it comes to great storytelling, the importance of being digital-first, and the power of persistence. Learn how to overcome your fear of social media and online engagement - leveraging free platforms for your business growth.Cali BBQ

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30:55

Millers All Day: Leading the Way in Hospitality and...

Behind the Review ·

2025/01/23

Millers All Day is an all-day brunch spot in Charleston, South Carolina, committed to eliminating toxic work culture in the restaurant industry. Owned by Nate Thurston, this popular destination is celebrated for its farm-to-table ingredients and iconic dishes like biscuits and grits. Yelp elite reviewer Dave B. shares how the restaurant's glowing reviews and authentic Charleston hospitality made his visit memorable. Miller's All Day More about the episode Theme Music by Ali Schwartz and Meserole

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51:34

Leadership Lessons from Gary Kusin's Entrepreneurial...

Behind the Review ·

2025/01/16

Emily sat down with Gary Kusin, a mentor, investor, entrepreneur, and author of "Always Learning." Gary shares his journey from co-founding GameStop to launching Laura Mercier Cosmetics and leading FedEx & Kinko's merger. Hear the lessons and strategies that helped him build global brands and turn around struggling businesses. If you're an aspiring entrepreneur or a seasoned business owner, Gary's insights on leadership, marketing, and innovation are sure to inspire and provide helpful

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24:05

Creating Community & Impact Through Cuisine with...

Behind the Review ·

2025/01/09

Immigrant Food is a celebrated restaurant brand known for its fusion of global flavors and advocacy. Co-founded by Téa Ivanovic, the restaurant is a platform for cultural celebration, where guests can enjoy diverse dishes while supporting immigrant causes. Hear from a local reviewer Jazzy L. on how Immigrant Food’s knowledgeable staff and vibrant atmosphere created a standout experience. Explore insights on integrating social causes, maintaining consistency, and assessing customer

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24:11

Curating Connection - The Rally Experience

Behind the Review ·

2024/12/12

Rally is more than just a place to play pickleball — it’s reshaping the way people connect and unwind. Founded by Barrett Worthington and Meg Charity, this dynamic venue has evolved into a lively social destination in Charlotte, North Carolina. With its vibrant courts, delicious food, and inclusive atmosphere, Rally offers an experience that goes beyond the game. Yelp reviewer Megan highlights how the combination of sports, delectable dining, and authentic hospitality made her visit stand

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18:55

The Origin Story of Rally

Behind the Review ·

2024/12/10

Host Emily Washcovick sits down with Barrett Worthington and Meg Charity to hear the inspiring journey of Rally - a Pickleball and craft cocktail club in North Carolina. This entrepreneurial duo discovered the joys of the game long before it became a trending sensation. And their business transformed the sport into a thriving connection point for fostering community. Hear the story from humble beginnings, to raising millions for their first venue.Rally More about the episode Theme Music by Ali

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15:25

The Key to Building Community with Maypop

Behind the Review ·

2024/12/05

Maypop is a beloved coffee and garden shop in Missouri, celebrated for its unique blend of caffeine and greenery. The shop has evolved into a community hub where visitors can enjoy both a cup of coffee and a stroll through a lush nursery. Hear from a local reviewer Angela P. on how Maypop’s expert staff and tranquil atmosphere created the perfect birthday. Dig into insights on community building, creative marketing, and amplifying customer feedback with administrative coordinator Julia

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24:01

Authenticity & Innovation: The Property Brothers'...

Behind the Review ·

2024/11/21

Jonathan and Drew Scott, the renowned Property Brothers, share their entrepreneurial journey from childhood ventures to real estate, development, and ultimately TV! Their authenticity and innovative approach have shaped their success in home renovation and merchandising. Hear about their new show, "Don't Hate Your House," and their commitment to making homes healthier and more affordable. Tune in for valuable insights on marketing, feedback, and embracing social media in today's digital age.

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31:47

Unlocking Success: Insights from Kevin O'Connor of...

Behind the Review ·

2024/11/14

Emily Washcovick sits down with Kevin O'Connor, host of the Emmy-winning "This Old House." Kevin shares insights from his 20+ years of experience with real home improvement professionals on set. Kevin also provides tips on work-life balance, the power of saying no, and the importance of storytelling for small businesses. He also shares valuable advice on collaboration, growth, and navigating reviews.Kevin O'Connor website More about the episode Theme Music by Ali Schwartz and Meserole Sound

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10:38

Biz Bite Episode 13 : Yelp's Business Resource Hubs

Behind the Review ·

2024/11/12

In ep. 13 of “Biz Bites," we explore Yelp's Business Resource Hubs, which celebrate diversity and support entrepreneurs of all identities. Discover how attributes like women-owned, Black-owned and LGBTQ+ owned can enhance your business's visibility. And hear highlights from various hubs including the business owner features. Yelp's Diversity Resource Hub Theme Music by Ali Schwartz and Meserole Sound

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12:49

Biz Bite Episode 12: Holiday Marketing Musts for...

Behind the Review ·

2024/11/05

In ep. 12 of “Biz Bites," we discuss strategies for maximizing the holiday season. Like engaging with customers through social media, creating excitement around holiday offerings, and promoting your hardworking staff. We also dig into how to effectively collaborate with other businesses, participate in local events, and capture more content for promotion you can use year round. Get advice and tips for using the holidays to connect with customers and generate support for your business. A helpful

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34:11

From Backyard Hobby to Bagel Sensation: PopUp Bagels’...

Behind the Review ·

2024/10/17

PopUp Bagels isn’t just serving up fresh bagels — it’s redefining the bagel experience. Founded by Adam Goldberg, this business has grown from a backyard project to a beloved sensation across multiple locations. Known for its innovative flavors, personalized customer interactions, and social media buzz, PopUp Bagels creates a community vibe with every order. Yelp reviewer Amanda also shares how the shop’s unique approach and genuine customer service made her visit unforgettable.Pop Up Bagels More

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24:53

The Origin Story of Pop Up Bagels

Behind the Review ·

2024/10/10

Host Emily Washcovick sits down with Adam Goldberg, the founder of Pop Up Bagels. Discover how this at home hobby turned into a nationwide senseation complete with viral cream cheese schmears. Adam shares the origin story of the business, and the shift that drove him to create a unique bagel experience that could scale. Turn in next week to continue the Pop Up story, and hear from reviewer Amanda R.

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23:54

R House: The Art of Casual Fine Dining and Drag Brunch

Behind the Review ·

2024/10/03

R House Wynwood is an award-winning eatery in Miami, known for its fabulous brunches. Owners Rocco Carulli and Owen Bale share their journey from a casual fine dining restaurant to a local hotspot for drag performances. Hear from local reviewers, and Yelp Community team members, Diandra L and Farah A, on how R House balances top-notch food, exceptional service, and unforgettable entertainment. Learn lessons on community engagement, grassroots marketing, and the importance of customer feedback.R

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215 results

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