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PODCAST

The Quality Hub

Core Business Solutions

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

business management

All Episodes

25:17

Episode 18 - S3 - AI Risk and What Comes Next: Why...

The Quality Hub ·

2025/06/11

In this episode of The Quality Hub, host Xavier Francis continues his discussion with Kevin Franklin, Chief Product Officer at LRQA, and Scott Dawson, President of Core Business Solutions. Join them as they take a deep dive into the critical role of ISO 42001 in navigating AI risks and establishing trust in AI systems. The conversation demystifies common misconceptions about ISO 42001, highlighting its relevance not just for developers, but for all businesses leveraging AI—big and small. The episode

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19:51

Episode 18 - S3 - AI Risk and What Comes Next: Why...

The Quality Hub ·

2025/06/04

In this episode of the Quality Hub podcast, host Xavier Francis speaks with Kevin Franklin, Chief Product Officer at LRQA, and Scott Dawson, President of Core Business Solutions, to delve into the timely and crucial topic of AI risk management and governance. AI is here and not going away, and understanding the increasing importance of ISO 42001, a new standard designed to provide businesses—whether large or small is paramount. 42001 has a structured approach to responsibly integrating and governing

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19:24

Episode 17 - S3 - Integrating ISO 9001 with other...

The Quality Hub ·

2025/05/28

In this episode of Quality Hub: Chatting with ISO Experts, host Xavier Francis and returning guest Bruce Newman, consultant at Core Business Solutions, explore the benefits and challenges of integrating ISO 9001 with other ISO standards (like ISO 14001 and ISO 45001). They discuss how an Integrated Management System (IMS) simplifies operations, reduces costs and much more. Bruce also shares real-world examples, key metrics, and best practices for successfully aligning quality, safety, and other

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11:55

Episode 16 - S3 - ISO 9001 for Start-ups - Is it...

The Quality Hub ·

2025/05/21

In this episode of The Quality Hub, host Xavier Francis chats with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, about the value of ISO 9001 certification for startups. They explore how early adoption can help new businesses build structure, reduce costly mistakes, attract investors, and qualify for contracts—all while avoiding common misconceptions like excessive paperwork or limited relevance. Suz explains how ISO 9001 provides a scalable, practical framework that

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21:54

Episode 15 - S3 - ISO 9001 Why it Still Matters in...

The Quality Hub ·

2025/05/14

In this episode of The Quality Hub – Chatting with ISO Experts, host Xavier Francis sits down with Drew Markley, VP of Sales, and Renee Ferry, Customer Success Manager at Core Business Solutions, to explore why ISO 9001 certification continues to be a critical asset in today’s competitive market. The conversation addresses common concerns about cost, disruption, and complexity, highlighting how Core’s streamlined approach simplifies the certification journey. With real-world insights and nearly two

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16:37

Episode 14 -S3- ISO 9001 and Environmental Management...

The Quality Hub ·

2025/05/07

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined once again by Norm Verbeck, consultant from Core Business Solutions, to dive into how ISO 9001 (QMS) and ISO 14001 (EMS) align and complement each other. They discuss the key similarities between the two standards, including shared requirements like management reviews, internal audits, corrective actions, and more. Norm explains how organizations can integrate these systems to streamline processes, which can

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21:26

Episode 13 - S3 - ISO 9001 Risked Based Thinking Part...

The Quality Hub ·

2025/04/30

In this episode of The Quality Hub, host Xavier Francis returns with Brian Smith, Director of Consulting Services at CORE, for Part 2 of their deep dive into ISO 9001 risk-based thinking—this time focusing on key metrics. They unpack how to align quality objectives with strategic goals, measure what matters, and track risk at both the organizational and process levels. Brian offers real-world examples and practical advice on setting realistic targets, leveraging existing data, and using tools like

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16:06

Episode 13 - S3 - ISO 9001 Risked Based Thinking Part...

The Quality Hub ·

2025/04/23

In this episode of The Quality Hub, host Xavier Francis is joined by Brian Smith, Director of Consulting Services, to kick off a two-part series on ISO 9001 and risk-based thinking and how to apply it. They explore how the standard shifted to make risk management a central, preventive tool rather than a prescriptive requirement. Brian shares practical tools like the Improvement Plan and SWOT analysis, highlights leadership’s role in driving risk awareness, and offers real-world examples of applying

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21:42

Episode 12 - S3- ISO 9001 Senior Management -...

The Quality Hub ·

2025/04/16

In this episode of The Quality Hub, chatting with ISO experts, Xavier Francis and Suzanne Weber-Smatko continue their discussion of ISO 9001 Senior Leadership, this time focusing on how middle managers can engage senior leadership in ISO 9001 implementation. They explore key benefits like efficiency, cost savings, and risk mitigation while tackling common challenges like resistance to change and financial constraints. Learn strategies to align ISO initiatives with business goals, communicate ROI,

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18:16

Episode 12 - S3 - ISO 9001 Senior Management -...

The Quality Hub ·

2025/04/09

In this episode of The Quality Hub, Xavier Francis and Suzanne Weber-Smatko discuss the critical role of: ISO 9001 Senior Management - Training. They explore leadership’s impact on quality management, key responsibilities, and strategies for integrating ISO principles into business goals. Suzanne highlights challenges like time constraints and resistance to change, offering solutions to drive commitment. The episode sets up next week’s discussion on ISO 9001 Senior Management - Engagement with tips

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23:15

Episode 11 - S3 - Quality Culture - Employee...

The Quality Hub ·

2025/04/02

In this episode of The Quality Hub, host Xavier Francis and consultants Kaitlin Wierzbach and Kate Behr discuss how ISO 9001 fosters employee satisfaction through clear expectations, involvement, and recognition. They highlight the role of training, communication, and continuous improvement in creating a quality-driven culture where employees feel valued and engaged—all with a fun ice cream-themed twist!Helpful Resources: How is ISO 9001 Implemented?:

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19:31

Episode 11 - S3 - Quality Culture - How ISO Impacts...

The Quality Hub ·

2025/03/26

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with consultants Kaitlin Wierzbach and Kate Behr from Core Business Solutions to explore how ISO 9001 impacts Organizational Culture. They discuss the challenges and benefits of implementation, how leadership plays a critical role in fostering quality culture, and the ways ISO can enhance employee engagement, communication, and efficiency. Tune in to discover how organizations can move beyond compliance to

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23:52

Episode 10 - S3 - A New Partnership - Core Business...

The Quality Hub ·

2025/03/19

In this episode of The Quality Hub, host Xavier Francis dives into LRQA’s recent acquisition of Core Business Solutions (CBS) with guests Ian Spaulding, CEO of LRQA, and Scott Dawson, President of CBS. They explore the history of both companies, the strategic reasons behind the partnership, and how it will enhance compliance solutions for businesses—especially small-to-medium enterprises (SMEs). With CBS’s expertise in helping small businesses navigate compliance and LRQA’s global reach, the two

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22:38

Episode 9 - S3 - ISO Edge - Elevating Your Small...

The Quality Hub ·

2025/03/12

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by Core Business Solutions' sales and customer success leaders, Kevin Metz and Renee Ferry, to discuss the power of ISO certification for small businesses. From machine shops to government contractors, they explore how ISO 9001 and other standards can streamline operations, improve quality, and open new business opportunities. They break down common challenges, misconceptions, and the benefits of

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19:02

Episode 8 -S3 - ISO 9001 Certification vs Compliance

The Quality Hub ·

2025/03/05

In this episode of "The Quality Hub," host Xavier Francis is joined by Norm Verbeck, a consultant from Core Business Solutions, to explore the distinctions between ISO 9001 certification and compliance. Norm discusses the rigorous process of certification, and contrasts it with compliance, where companies internally manage adherence to ISO standards without external audits. This episode sheds light on the practical steps for achieving compliance, the cost-effectiveness of compliance versus

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15:06

Episode 7 - S3- ISO 9001 vs other QMSs What's the...

The Quality Hub ·

2025/02/26

On this episode of the Quality Hub: Chatting with ISO Experts, host Xavier Francis continues the discussion with Suzanne Weber-Smatko and Murphy Shaw on quality management methodologies beyond ISO 9001. They explore Total Quality Management (TQM) as a culture-driven framework for continuous improvement, Lean as a waste-reduction methodology focused on efficiency, and the importance of management and employee engagement in sustaining quality initiatives. The episode highlights how integrating methods

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15:06

Episode 7 - S3- ISO 9001 vs other QMSs What's the...

The Quality Hub ·

2025/02/19

In this episode of the Quality Hub: Chatting with ISO Experts, host Xavier Francis discusses ISO 9001 vs other Quality Management Systems - What's the Difference (Part 1) with Suzanne Weber-Smatko and Murphy Shaw from Core Business Solutions. They explore ISO 9001’s role in standardizing processes for consistency and improvement, comparing it to industry-specific standards like ISO 13485 for medical devices, AS 9100 for aerospace, and 21 CFR Part 820, an FDA regulation. The discussion also covers

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13:18

Episode 6 - S3 - Understanding the PDCA Cycle in...

The Quality Hub ·

2025/02/12

In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis welcomes back Suzanne Strasser, VP of Consulting and Development, to explore the PDCA Cycle (Plan-Do-Check-Act) and its vital role in ISO 9001. They discuss how this structured, iterative method drives continuous improvement by aligning with key ISO 9001 clauses. From setting goals and testing solutions to analyzing outcomes and implementing changes, PDCA helps businesses enhance efficiency, mitigate risks, and meet

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16:06

Episode 5 - S3 - ISO 9001 Clause 7.1.5 Calibration...

The Quality Hub ·

2025/02/05

On this episode of the Quality Hub Podcast hosted by Xavier Francis, guests Brian Smith and Joe Hill discuss ISO 9001, Clause 7.1.5. They explore how calibration frequency should be determined based on risk levels, such as manufacturer's guidelines, regulatory requirements, and other factors. They stress the need for frequent calibration in high-risk scenarios and discuss the importance of using accredited services for calibration. The episode emphasizes the consequences of neglecting proper

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18:14

Episode 5 - S3 - ISO 9001 Clause 7.1.5 Calibration...

The Quality Hub ·

2025/01/29

On this episode of the Quality Hub Podcast hosted by Xavier Francis, guests Brian Smith and Joe Hill discuss ISO 9001 Clause 7.1.5 on calibration within a Quality Management System (QMS). They elaborate on the importance of calibration in ensuring the accuracy of tools and equipment used in monitoring and measuring product quality. They discuss the specifics of the clause, including requirements for monitoring resources, measurement traceability, and the responsibilities organizations have towards

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144 results

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