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PODCAST

Impact Weekly

Johan Nilsson & Lincoln Murphy
Johan Nilsson CEO & Founder of Startdeliver and Lincoln Murphy, Thought Leader & Growth Architect (Sixteen Ventures) have a simple mission: equip Customer Success Professionals with what they need to excel at Customer Success. In Impact Weekly they address common questions and issues within Customer Success with concrete tips on how to approach and solve them.
business careers

All Episodes

33:54
Chaotic Harmony: Customer Success in Early-stage...
Impact Weekly ·
2024/01/31
en-us
26:24
Understanding Partner Success: Challenges, Benefits,...
Impact Weekly ·
2024/01/24
en-us
32:42
The CSM's Path to Excellence: Essential Skills,...
Impact Weekly ·
2024/01/17
en-us
33:24
Kickstart 2024: New Years Strategies for Customer...
Impact Weekly ·
2024/01/10
en-us
29:51
Customer Onboarding: Navigating Practical Challenges...
Impact Weekly ·
2024/01/03
en-us
27:24
Customer Success in 2024: Trends and Predictions...
Impact Weekly ·
2023/12/27
en-us
19:48
Customer Success in 2024: Trends and Predictions...
Impact Weekly ·
2023/12/20
en-us
33:28
Impact Weekly Wrapped: Our Top Insights from 2023's...
Impact Weekly ·
2023/12/13
en-us
43:29
CSM Burnout: Understanding the Signs, Discovering the...
Impact Weekly ·
2023/12/06
en-us
35:15
Expansion is Success: Why Land and Maintain isn't Enough
Impact Weekly ·
2023/11/29
en-us
27:32
Customer Success is in its Efficiency Era now (From...
Impact Weekly ·
2023/11/22
en-us
27:27
Lifecycle Stages Demystified: Who Shapes this Vital...
Impact Weekly ·
2023/11/15
en-us
34:26
Feedback Loops: How Customer Success Impacts Product...
Impact Weekly ·
2023/11/08
en-us
31:28
What CSMs Should be Experts In (and what they Shouldn't)
Impact Weekly ·
2023/11/01
en-us
23:49
Your Social Proof Machine: Consistently Generating...
Impact Weekly ·
2023/10/25
en-us
17:26
Earned Advocacy: Cultivating Genuine and Powerful...
Impact Weekly ·
2023/10/18
en-us
25:59
Turning Metrics into Milestones: The Evolution of...
Impact Weekly ·
2023/10/11
en-us
34:12
Beyond Retention: Why Every Department Should Care...
Impact Weekly ·
2023/10/03
en-us
32:59
Shifting Gears: Transitioning to Proactive Customer...
Impact Weekly ·
2023/09/20
en-us
22:18
The Importance of Retention in Customer Success
Impact Weekly ·
2023/09/13
en-us
81 results

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