Compliance as a Competitive Advantage
In the hospitality, restaurant, and retail world, employees power the guest experience. You don't have to look hard to find a trove of case studies and examples of great companies, like Costco or Hilton, that have a dedicated focus on providing a positive employee experience and high customer satisfaction and engagement. When we think of employee experience and factors that impact employee engagement, the focus is often turned to comp and benefits, manager relations, career development, and
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