x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

RO-AR.com : Numbers, Nuances & Observations

We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

business management

All Episodes

26:43

Digital Solutions for Financial Support

RO-AR.com : Numbers, Nuances & Observations ·

2025/01/19

Loris Raimo, co-founder of Snorkel, discusses the transformation of financial support through digital innovation. The conversation explores barriers to engagement, the potential of AI and chatbots, and the evolving needs of consumers in financial distress. Key topics include the role of technology in bridging the gap between lenders and consumers, regulatory challenges, and opportunities to make debt support more accessible and effective. With a focus on integrating proactive a...

en-us

42:04

AI, Automation, and Autonomous Agents

RO-AR.com : Numbers, Nuances & Observations ·

2025/01/12

Hamid Motahari from UpBrains and Adi Hazan from Analycat delve into the evolution of robotic process automation (RPA) and the integration of artificial intelligence into workflows. This discussion explores how automation technologies have advanced from simple workflows to intelligent systems that handle unstructured data and complex decision-making, together with the challenges of adopting AI, the role of transparency and governance, and the immense opportunity for businesses to optimise...

en-us

30:45

AI Transformation in Contact Centres and Beyond

RO-AR.com : Numbers, Nuances & Observations ·

2024/11/24

Martin Neilson from MEGA explores the integration of AI-driven voice bots in debt collection and customer service, focusing on how they enhance human operators’ efficiency rather than replacing them. Ethical, regulatory, and market dynamics are all key considerations, however AI is due to have a significant role in omnichannel strategies, with rapid technological evolution... enabling sophisticated, personalised customer interactions.More insights and videos at https://www.ro-ar.com

en-us

31:47

Revolutionising Customer Service: Future of AI and...

RO-AR.com : Numbers, Nuances & Observations ·

2024/11/17

Adam Rathbone, Senior Sales Engineer at Boost AI, explores the evolving role of artificial intelligence in customer service, with a particular focus on messaging and chatbots. He discusses the shift from rule-based to hybrid AI models, incorporating generative AI to enhance customer interactions while managing compliance and accuracy concerns. There are implications of AI in regulated industries, especially financial services, where cost efficiency and customer experience drive auto...

en-us

33:28

Evolution and the Future of Collections Tech

RO-AR.com : Numbers, Nuances & Observations ·

2024/11/10

Andy Pritchard, Chief Strategy Officer for Telrock, examines the rapid evolution of collections technology. It covers key shifts from traditional mainframe systems to cloud-native platforms, the impact of AI and digital-first strategies, and the growing importance of compliance in an increasingly regulated industry. He discusses how technological advancements in cloud and omni-channel communication are reshaping the collections landscape, highlighting the potential for AI to streamline o...

en-us

30:02

Embracing a Digital-First Strategy

RO-AR.com : Numbers, Nuances & Observations ·

2024/11/03

Nick Krauspe, Director of Compliance and Operations at InDebted, explores the adoption and implementation of digital-first strategies in debt collection. He covers how Indebted applies a digital-first, data-driven approach to customer engagement, leveraging machine learning to personalise each interaction. The podcast delves into regulatory impacts, regional differences in digital adoption, and the delicate balance between digital channels and live human support. Insights into AI an...

en-us

30:45

Navigating the Future: Riding the wave of uncertainty

RO-AR.com : Numbers, Nuances & Observations ·

2024/10/26

Graham Norris, an organisational psychologist and futurist, discussing how professionals and organisations navigate uncertainty in a rapidly changing world. The conversation touches on key themes such as binary thinking in response to complexity, the importance of long-term strategic foresight, and the role of imagination in scenario planning. It also delves into specific future concerns, such as the impact of AI, the growing importance of cybersecurity, and the disruptive potential of a...

en-us

24:29

Joy vs Toil: the Future of Hybrid Work and Employee...

RO-AR.com : Numbers, Nuances & Observations ·

2024/10/19

Gaby Giessen from Boston Consulting Group, discusses work at BCG Henderson Institute on the future of work, particularly the relationship between employee joy, toil, and attrition. Gaby explains what the research says about the importance of hybrid work models, the role of generative AI in reducing toil, and the need for continuous employee feedback. It highlights how organisations can drive better business outcomes by aligning work models and tools with employee preferences, while ensur...

en-us

27:31

Voice Analytics: Transformation and AI

RO-AR.com : Numbers, Nuances & Observations ·

2024/10/12

Ian Taylor from Avoira explores advancements in voice analytics and AI-driven transcription technology, particularly within the financial services sector.In this episode we discuss the impact of cloud computing and AI on real-time transcription, voice analytics, and compliance, with a focus on how these technologies are transforming customer service and operational efficiency. The conversation highlights the benefits of AI in reducing agent wrap-up time, identifying vulnerable customers,...

en-us

22:40

Real World Applications of Conversational AI

RO-AR.com : Numbers, Nuances & Observations ·

2024/09/28

Russell Janab, from UmbrellaTech podcast discusses the integration of artificial intelligence (AI) into business operations, with a focus on customer service and collections. He highlights the challenges, opportunities, and innovations around AI adoption, particularly hyper-realistic conversational AI, which is transforming how companies handle customer interactions. The discussion also covers the global landscape of AI adoption, the role of AI in improving operational efficiency, a...

en-us

36:50

Effective PR: Shaping Financial Services (and...

RO-AR.com : Numbers, Nuances & Observations ·

2024/09/21

Oliver Chesher, MD of Galibier PR, explores the intersection of public relations (PR) and the financial services industry, focusing on the collections sector. He discusses the challenges faced by collections firms, particularly in balancing their B2B relationships with lenders and the public perception of their activities. The conversation covers the shift from aggressive collection tactics to more empathetic strategies, the role of automation in improving efficiency, and the impor...

en-us

25:01

Funding and how to think about growing your business

RO-AR.com : Numbers, Nuances & Observations ·

2024/09/14

Jon Keating discusses the shift toward efficient revenue growth, the increasing scrutiny of company valuations, and the strategic use of technology and advisory roles to navigate changing economic landscapes. Jon is a board advisor with extensive experience in the office of the CFO across multiple large tech companies, focusing on trends in fundraising, business environment changes, and strategic market entries.More insights and videos at https://www.ro-ar.com

en-us

25:01

Debt Collections: Insights Across Markets

RO-AR.com : Numbers, Nuances & Observations ·

2024/08/31

Nick Cherry, COO of Phillips and Cohen, explores significant trends and strategic shifts in the probate and collection spaces of the financial services industry. The discussion spans topics from global market operations and the impact of economic factors to the integration of AI and digital solutions in enhancing operational efficiency and customer engagement. He also discussed key regulatory impacts and future market predictions and overview of the current and anticipated dynamics ...

en-us

32:12

Digital Adoption: Insights from Canada, the US and...

RO-AR.com : Numbers, Nuances & Observations ·

2024/08/03

Sam Andary and Chris Warburton explore the evolving landscape of collections and recoveries in the financial services industry, focusing on trends and innovations across different markets, particularly in the wake of the COVID-19 pandemic. This discussion features insights on the adoption of digital technologies, the professionalization of collections practices, and the varying approaches between the US, Canada, and the UK. Key themes include the integration of AI and machine learni...

en-us

31:49

The Digital Shift: Collections Strategies for a New Era

RO-AR.com : Numbers, Nuances & Observations ·

2024/07/13

Steve Exton, from Firstsource discusses the evolving landscape of digital transformation in the collections and financial services industry, focusing on the adoption of digital technologies like AI and SaaS models. He explores the impact of COVID-19 as a catalyst for digital strategies, the role of managed services, and the ongoing importance of human agents in complex scenarios, providing insights for senior managers on navigating these changes.More insights and videos at https://www.ro...

en-us

47:56

Buzzwords or Real Solutions: What really matters

RO-AR.com : Numbers, Nuances & Observations ·

2024/07/06

James Hill, CEO of Flexys, delves into current trends in the collections industry, emphasising the roles of AI, open banking, and core functionalities. He notes that while innovation is eagerly discussed, fear of change and legacy systems often impede progress. Real-time technology adoption is increasing, enhancing customer engagement and operational efficiency. He highlights the importance of data accessibility, predictive analytics, and machine learning, though human oversight rem...

en-us

28:22

Harnessing Data - Efficient Workflows and Decision...

RO-AR.com : Numbers, Nuances & Observations ·

2024/06/08

Daniel Gregory, Head of Partnerships at Invevo, shared insights into the recent developments in digital adoption and data integration within the company. The conversation highlights the increasing emphasis on high-quality data and its impact on enhancing workflow processes and decision-making across businesses. It also discussed the evolving perception and application of AI in industry practices, alongside the challenges and opportunities associated with transitioning to more advanc...

en-us

18:49

Open Banking Developments - Updating Payments

RO-AR.com : Numbers, Nuances & Observations ·

2024/06/01

Stefan van Calker from Tink discusses the latest developments in open banking and its increasing integration across various sectors. He highlights the evolving landscape of open banking payments, their growing adoption, and the integral role of data integration in enhancing financial management. Emphasizing the benefits of inclusive payment methods, the strategic importance of preventing fraud, and the need for the UK to maintain its lead by adapting to European regulatory changes such a...

en-us

39:56

Clouds, Calls, and the AI Revolution - Contact Centre...

RO-AR.com : Numbers, Nuances & Observations ·

2024/05/04

Fred Stacey, CEO of Cloud Tech Gurus, discussed the dynamic evolution of technology in contact centers, focusing on the shift towards cloud computing and artificial intelligence (AI). He emphasises the broader implications of these technological advances on business operations, workforce dynamics, and economic strategies in a rapidly changing global environment.Find more at https://www.ro-ar.com

en-us

46:42

Artificially Speaking - Exploring AI's Impact

RO-AR.com : Numbers, Nuances & Observations ·

2024/04/27

David Marr discusses the evolving role of artificial intelligence (AI), particularly large language models, in society and industry. This interview highlights AI's transition from a niche interest to a pervasive topic, exploring its impact on jobs and societal changes, the waning novelty, and the shift towards finding substantial, impactful applications.More here -> https://www.ro-ar.com/artificially-speaking/

en-us

153 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...