PODCAST

Hire The Smile

Oculus Insights

Discussions on human resources in veterinary practices with Oculus Insights.

business management

All Episodes

29:20

Hire The Smile: The Research of Employee Engagement...

Hire The Smile ·

2021/12/07

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Yteke Elte to discuss employee engagement. Dr. Yteke Elte is an equine veterinarian and team leader at Utrecht University in the Netherlands.

38:23

Hire The Smile: Overcoming Leadership Burnout

Hire The Smile ·

2021/11/23

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the contributing factors to veterinary practice owner burnout and provide valuable insight on what you can do to help minimize burnout.

38:32

Hire The Smile: The Great Veterinary Resignation

Hire The Smile ·

2021/11/09

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss the great resignation, why people are leaving their jobs and what you can do to help attract and keep staff.Articles Mentioned:Are we in a veterinary workforce crisis?The Reason Behind the Great Resignation That No One Is Talking About2022 Canada Salary Guide | Robert HalfLiving wage by region

40:00

Hire The Smile: From our Dream World to our Current...

Hire The Smile ·

2021/10/26

In this episode, Dr. Mike Pownall and Katie Ardeline discuss multiple articles surrounding transparent salaries, the average performer, mass amounts of workers quitting their jobs and more.Articles Mentioned:This Company Makes All Employees’ Salaries, Appraisals, and Promotions PublicStuck in the Middle: The Plight of Average PerformersA record number of workers are quitting their jobs, empowered by new leverageThis is what a profit margin squeeze looks like

41:16

Hire The Smile: Part 2 - Mindfulness to Prevent...

Hire The Smile ·

2021/10/12

In this episode, Dr. Mike Pownall is joined for a second episode with Dr. Tovah Caldwell to further discuss how mindfulness impacts the work-life of veterinarians. Together, they discuss three common themes developed in Tovah’s research: professional identity development, perspective taking and the mind-body connection

32:50

Hire The Smile: Managing a Toxic Boss

Hire The Smile ·

2021/09/28

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to identify a toxic boss, how to address them and things leaders can do to attract and retain veterinary staff.Articles Mentioned: How to Tell Leaders They’re Not as Great as They Think They Are 10 Things Your Corporate Culture Needs to Get Right

42:03

Hire The Smile: Mindfulness to Prevent Veterinary...

Hire The Smile ·

2021/09/14

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Tovah Caldwell to discuss mindfulness tools for health, wellbeing, and longevity in veterinary practice.

16:49

Veterinary Business Matters: The 2021 Equine...

Hire The Smile ·

2021/09/02

In this podcast episode, Joop Loomans of Oculus Insights is joined by Dr. Melissa Mckee and Dr. Philippe Benoit to discuss the 2021 Equine Regenerative Medicine and Orthobiologics Online Summit. From PRP to Bone Edema, learn how the Summit assists in everyday equine vet practice and what topics to look forward to for the 2021 summit. For more information, visit www.equineregenerativesummit.com

40:08

Hire The Smile: Managing Toxic Employees

Hire The Smile ·

2021/08/31

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the impact toxic employees have on the bottom line, how to deal with them and how to help them with direct feedback. Articles Mentioned Nine traits of a toxic employee It’s Better to Avoid a Toxic Employee than Hire a Superstar How to Work with Someone Who Creates Unnecessary Conflict How to Manage a Toxic Employee Productivity Hacks Slack Apple Watch – Monitoring Sleep

33:50

Hire The Smile: Is Your HR Compliant?

Hire The Smile ·

2021/08/17

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the different components, processes, and benefits of completing a Human Resource Audit for your veterinary practice. Articles Mentioned: Google employees who opt to work from home may earn less than they did before

36:36

Hire The Smile: Staff Training Through Gamification...

Hire The Smile ·

2021/07/27

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Bob Van Der Heijden to discuss a new and exciting method of staff training called Gamification. Gamification focuses on improving team performance through online and offline activities with added game elements to encourage behavioural changes in the workplace. Learn more about our Gamification services: https://www.oculusinsights.net/staff-training

42:33

Hire The Smile: Keeping The Grass Greener On Your Side

Hire The Smile ·

2021/07/13

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss what your vet practice can do to keep the team you have, rather than find new staff members by managing workload and client expectations. Articles Mentioned: The Customer Is Not Always Right: Here Are Five Reasons Why HR Wins: Iceland tested a 4-day workweek. Employees were productive — and happier, researchers say. Tour de France 2021

40:28

Hire The Smile: Why People Don’t Give Honest Feedback

Hire The Smile ·

2021/06/29

In this episode, Dr. Mike Pownall and Katie Ardeline discuss why staff are hesitant to give feedback and what you can do to get employees to be more open to providing feedback. Articles Mentioned: The Courage to Be Candid How To Encourage Candid Employee Feedback: 14 Tips For CEOs The ROI of Anonymous Employee Feedback Build Your Reputation as a Trustworthy Leader Productivity Hacks: Reminder App - remind by location Regular exercise time

48:46

Hire The Smile: Rethinking Compensation

Hire The Smile ·

2021/06/15

In this episode, Dr. Mike Pownall and Katie Ardeline address the unwillingness of people returning to work and the impact that minimum wage rates have on this. Following many articles, we discuss work environment, living wages, how other industry rates impact the veterinary profession and the importance of respect, stability and meaning in a job. Articles Mentioned: Those $300 pandemic checks aren’t the only reason restaurant employees might not want to go back to work What Your Future Employees

43:10

Hire The Smile: Step Up or Move On

Hire The Smile ·

2021/06/02

In this episode, Dr. Mike Pownall and Katie Ardeline discuss performance management, progressive discipline and a few helpful tips and guidelines for ending employment. Articles Mentioned: Why progressive discipline doesn’t work (and what to do instead5 Reasons Business Owners Don't Fire Bad Employees--and 5 Bigger Reasons Why They're WrongFiring With Compassion Productivity Hacks: Blinkist Having the ability to say NO

41:13

Hire the Smile: 5 Tips To Prepare Your Veterinary...

Hire The Smile ·

2021/05/18

In this episode, Dr. Mike Pownall and Katie Ardeline discuss five tips that will help your veterinary staff and practice as everything begins to reopen. We will be discussing leadership, communication, appreciation for staff, workload and future thinking. HR Wins & Fails: Footage reveals Ohio state senator driving during Zoom call Canada’s new entrepreneurs, ineligible for government assistance, are bearing the brunt of lockdowns goodnews_movement

42:31

Hire The Smile: Managing Disruptive High Performers...

Hire The Smile ·

2021/05/04

In this episode, Dr. Mike Pownall and Katie Ardeline discuss a common challenge in many vet practices, dealing with a high performer colleague that is also disruptive or difficult to handle. We discuss tips for dealing with this type of personality, why this person is this way, and methods to ensure you are hiring people that align with your workplace culture and core values. Stay tuned for the end of the episode, where we share some productivity hacks that can make your life easier. Articles

36:28

Hire The Smile: Employee Goals to Improve Practice...

Hire The Smile ·

2021/04/20

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to properly set attainable soft skill and hard skill goals based on performance reviews. Articles Referenced In This Episode: Popular Goal Setting Techniques Managers Should Avoid Why We Set Unattainable Goals HR Wins: Kitchener mom's book on diversity inspired by bullied 5-year-old, who says 'all colours are beautiful' HR Fails: London, Ont., meat plant shut for 2 weeks amid COVID-19 outbreak affecting 82 workers

38:54

Hire The Smile: Making Difficult Conversations Easier

Hire The Smile ·

2021/04/06

Referencing Forbes article A Psychologist’s Secrets To Holding Tough Conversations by Kevin Kruse and the book Difficult Conversations: How To Discuss What Matters Most by Douglas Stone, Dr. Mike Pownall and Katie Ardeline discuss the elements of having difficult conversations and what you can do to make them easier and more effective. Fails: Federal Court approves class-action lawsuit claiming RCMP doctors sexually assaulted recruits Amazon's denial of workers urinating in bottles puts the pee

46:09

Hire The Smile: Using Feedback To Your Advantage

Hire The Smile ·

2021/03/23

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a leader. Following the book, Thanks for the Feedback by Douglas Stone and Sheila Heen, we discuss the three triggers that govern how we react to feedback and how to change behaviour on a surface level vs. changing your overall mindset. We also refer to the article, How Leaders Can Get Honest, Productive Feedback by Jennifer Porter where we talk about the importance of modelling the behaviour

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