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PODCAST

The Shop Management Show

Welcome to The Shop Management Show, presented by AutoLeap!This podcast explores the experiences, challenges and lessons learned of auto repair shop owners. We will chat with business owners and other industry leaders, covering every auto repair topic imaginable.You will hear us discuss:Technician shortagesElectric vehiclesADASRight to RepairAnd much moreTogether, we will explore the nuances of managing an auto repair shop through the lens of those doing it every day. Let’s get started!

leisure automotive

All Episodes

30:05

How to Rev Up Your Shop Referrals and Digital...

The Shop Management Show ·

2023/09/01

We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. Part two of our conversation covers:[00:00:45] - Leveraging available marketing resources[00:05:55] - Shop marketing and community involvement[00:09:40] - How to track your shop referrals[00:11:50] - The importance of customer care[00:13:30] - Removing friction from your customer experience[00:16:50] - The human fundamentals of digital marketing[00:25:42] - Action plan for your

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20:32

How to Rev Up Your Shop Referrals and Digital...

The Shop Management Show ·

2023/08/25

We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. This episode covers:[00:03:00] - Marketing history in the context of auto repair[00:04:58] - The psychology of human purchasing behavior[00:05:48] - Social media and word-of-mouth marketing[00:09:14] - Success with shop referrals in the digital age[00:14:43] - How your shop experience affects referrals[00:17:23] - Digital marketing best practicesAutoLeap provides a cloud-based auto

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18:14

How You Can Create a Winning Shop Culture (Part 2)

The Shop Management Show ·

2023/08/18

We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. Part two of our conversation covers:[00:01:02] - Dealing with communication breakdowns[00:08:00] - Team-building exercises for your shop[00:12:55] - How to recognize your employees[00:16:51] - Final insights for shaping shop cultureAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from

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20:12

How You Can Create a Winning Shop Culture (Part 1)

The Shop Management Show ·

2023/08/11

We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. This episode covers:[00:03:04] - What is shop culture?[00:05:15] - How shop culture affects your business[00:11:05] - Identifying weaknesses in your shop culture[00:15:50] - Useful tips to improve your shop cultureAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling

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18:08

Day in the Life of a Mobile Mechanic (Part 2)

The Shop Management Show ·

2023/08/03

We spoke with Nate Garcia, owner of Proformance Complete Auto Care in Lakewood, WA, about his mobile mechanic experience. The second part of our conversation covers:[00:00:54] - More tips to organize for customer visits[00:04:00] - Equipment and parts needed for ROs[00:07:09] - Role of shop management software[00:11:29] - Marketing strategies and insights[00:15:50] - Closing advice for mobile mechanicsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better

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16:42

Day in the Life of a Mobile Mechanic (Part 1)

The Shop Management Show ·

2023/07/28

We spoke with Nate Garcia, owner of Proformance Complete Auto Care in Lakewood, WA, about his mobile mechanic experience. This podcast episode covers:[00:02:35] - Starting a mobile mechanic business[00:05:18] - Overcoming obstacles and building experience[00:07:28] - Earning trust with customers on location[00:10:29] - Pricing strategy for mobile mechanics[00:14:51] - Approach to travel and schedulingAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better

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14:42

Proven Strategies to Prepare Shops for EVs (Part 2)

The Shop Management Show ·

2023/07/20

We spoke with Alan Beech, President of Beech Consulting, about shop strategies to prepare for EVs. This podcast episode covers:[00:00:55] - Technician training opportunities for EVs[00:03:23] - Shop owner insights to prepare for emerging tech[00:05:38] - EV lessons from Alan's BMW experience[00:09:06] - The upside of EVs for prepared shops[00:10:48] - Strategic planning for electric vehiclesAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand,

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16:37

Proven Strategies to Prepare Shops for EVs (Part 1)

The Shop Management Show ·

2023/07/14

We spoke with Alan Beech, President of Beech Consulting, about the future of EVs in auto repair. This podcast episode covers:[00:02:18] - Lessons learned in the auto repair business[00:05:35] - Key EV challenges for the industry[00:06:49] - A potential EV edge for aftermarket shops[00:10:39] - Adopting a learner's mindset for EVs[00:12:02] - Evolving technician skill sets for EVsAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow

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4:20

How to Create a Compliant Shop Handbook

The Shop Management Show ·

2023/07/07

In this special solo podcast, we discuss strategies to complete a compliant shop handbook. The episode covers:[00:00:43] - What is a shop handbook?[00:01:28] - Advantages of a quality shop handbook[00:02:17] - Pitfalls of a poor quality (or no) shop handbook[00:03:20] - Steps to build a compliant shop handbookAutoLeap provides a cloud-based auto repair software that helps automotive shop owners better understand, manage and grow their business—from scheduling appointments to managing technicians and

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20:14

Setting Customer Expectations During the Service Visit

The Shop Management Show ·

2023/06/30

We spoke with Connor Fesenmaier, owner of Vancity Auto Consultants and service manager at Tirecraft Port Coquitlam, about his shop management experience. This podcast episode covers:[00:01:18] - Progression to a role in auto repair[00:03:43] - The importance of developing specialized skills[00:05:53] - Common challenges with customer interactions[00:08:09] - Building positive rapport with customers[00:09:08] - Strategies to set the service expectation[00:12:35] - Steering conversations to a positive

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26:44

Building High Value Customer Relationships in Your Shop

The Shop Management Show ·

2023/06/23

We spoke with Helaine Kurot, owner of 360 Automotive in Cottonwood, AZ, about her shop management experience. This podcast episode covers:[00:02:01] - First job in the auto repair industry[00:03:12] - Early career lessons and applying them forward[00:04:36] - Specializing in diagnostics and electrical repairs[00:06:25] - Family and friend reactions to starting a shop[00:08:05] - Building a community among local shops[00:10:00] - Strategic planning to grow your business[00:15:20] - Creating an

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24:08

The Female Shop Owner

The Shop Management Show ·

2023/06/16

We spoke with Mosé Barrera, owner of Mosé Auto in Seattle, WA, about her shop management experience. This podcast episode covers:[00:03:15] - Early experiences working in a male-dominated industry[00:05:17] - How the industry can address existing stigmas[00:06:47] - Inspiring more women to work in auto repair[00:08:40] - Making the leap into a full-time shop career[00:10:15] - Adopting a growth mentality to run your business[00:13:44] - Shifting from a technician to owner mindset[00:16:57] -

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37:02

How Shop Owners Can Address the Technician Shortage

The Shop Management Show ·

2023/06/08

We spoke with Syed Kazmi, owner of CarTronics Auto & Truck Repair in Elgin, IL, about his shop management experience. This podcast episode covers:[00:01:32] Reacting to AutoLeap's industry data on the technician shortage[00:04:15] Evolving your shop management approach[00:07:24] Developing an apprenticeship program[00:10:46] Evaluating apprentices in your shop[00:19:06] Training courses for your team[00:24:32] Supporting technicians with software[00:26:30] Recruiting talent from tech

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24:26

How to Run a Successful Auto Repair Shop

The Shop Management Show ·

2023/05/26

We spoke with Steve Rodriguez, owner of Steve & Sons in Melbourne, FL, about his shop management experience. This podcast episode covers:[00:01:05] Experience starting a shop with no automotive background[00:02:19] Early shop management challenges and learning on the fly[00:09:45] Valuing transparency as a shop owner[00:14:23] Prioritizing new customers during busy season[00:16:10] Honesty and integrity as core shop principles[00:16:57] Incorporating shop management software[00:18:59] Balancing

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34 results

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