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PODCAST

The AI in Business Podcast

Daniel Faggella

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise

technology management

All Episodes

37:50

The Predictive Model Reshaping Retail Operations at...

The AI in Business Podcast ·

2026/08/13

Most retail AI pilots stall waiting on a years-long project to centralize and clean data before any agent can go live. In this episode, Chris Slovak, Global Field CTO at Unframe, makes the case for a different path: letting agents pull context directly from ERPs, CRMs, and point-of-sale systems as needed, in conversation with host Marilie Fouché. He walks through concrete results from that approach, including an inventory intelligence deployment that saved tens of thousands of dollars in time and

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21:41

Managing Change Across Modern Financial Operations -...

The AI in Business Podcast ·

2026/08/13

Banks can process millions of transactions an hour, yet even routine steps in financial operations still require constant human judgment to hold together. In this episode, Ajay Swamy, Senior Executive Product Director for GenAI Products and Governance at JPMorganChase, and Founder of FundLens.ai, explores why data fragmentation and manual judgment make BFSI workflows hard to run consistently, and what it takes to make AI‑driven decisions explainable enough to trust at scale. The conversation

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24:33

The Future of Customer Success and Turnkey AI Agents...

The AI in Business Podcast ·

2026/08/12

Service leaders are increasingly asked to deploy AI agents without a clear sense of what these systems can safely handle today, or where to start. In this episode, Matt Kravitz, Head of Customer Transformation for Service Cloud at Salesforce, breaks down a three-level maturity model for AI service agents — answering questions, accessing account data, and taking action — and how to sequence adoption. The conversation also covers a channel-strategy framework for deciding which support requests to

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28:18

What Mature Security Programs Need Before Deploying...

The AI in Business Podcast ·

2026/08/11

The security landscape is shifting as AI accelerates existing vulnerabilities faster than most retail enterprises can adapt. In this episode, Mark Alvarado, CISO at Academy Sports + Outdoors, examines how AI amplifies gaps in identity management, data governance, and human behavior, joining Emerj's Yolandi de Weerdt to clarify where leaders must focus before deploying AI‑enabled tools. He highlights the operational foundations that determine whether AI strengthens detection and response or simply

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31:18

Closing the Medical Device Knowledge Gap with AI...

The AI in Business Podcast ·

2026/08/07

A growing gap between device complexity and organizational knowledge is turning service reliability into an enterprise‑level risk for regulated industries. In this episode, Ryan Makely, Senior Director of CALID Service at Bruker Scientific, breaks down how fragmented documentation, rapid loss of expert judgment, and inconsistent field diagnoses undermine both operational performance and any future AI‑enabled support capability — in conversation with Emerj's Marilie Fouché. Leaders will hear

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32:50

How Industrial Leaders Are Redefining AI for the...

The AI in Business Podcast ·

2026/08/07

Industrial AI is forcing leaders to confront a fundamental gap between digital systems built for offices and the high‑risk, real‑time demands of the factory floor. In this episode, Antoine Bisson, CEO & Co‑founder at Poka, joins host Marilie Fouché and dissects why industrial environments require contextual data, strict governance, and human‑validated autonomy to safely scale AI‑driven operations. The conversation surfaces practical considerations for executives, from structuring governance and

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38:56

Machine‑Speed Security Risk in the Age of AI - with...

The AI in Business Podcast ·

2026/08/06

AI is generating code and surfacing vulnerabilities faster than security teams can review them, compressing the time between a vulnerability discovery and its exploitation. In this episode, Niro Rajadurai, Chief Revenue Officer at XBOW, examines how autonomous offensive security can match that pace, in conversation with host Marilie Fouché. He discusses why distinguishing exploitable vulnerabilities from false positives is critical at scale, how pairing multiple AI models improves results without

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24:35

Accelerating Evidence to Action in Pharma with...

The AI in Business Podcast ·

2026/08/04

Pharma organizations are generating more clinical and scientific evidence than ever, yet the path from that evidence to a confident strategic call hasn't kept up. In this episode, Nabil Khan, Medical Director for Internal Medicine Antivirals at Pfizer, digs into where AI genuinely helps medical affairs and clinical teams move faster from raw data to decisions, in conversation with host Yolandi de Weerdt. He lays out the risk of treating AI output as fact rather than a starting point, why training

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17:27

AI for Industrial Service Leaders Improving...

The AI in Business Podcast ·

2026/08/03

Industrial service teams are facing two compounding pressures at once: decades of hands-on expertise walking out the door through retirement, and the equipment itself growing more complex to diagnose and maintain. In this episode, Scot Burdette, Global Division CIO at ABB, unpacks how remote diagnostics and AI-driven insights are reshaping who does the work of keeping industrial equipment running, in conversation with host Yolandi de Weerdt. He outlines how leaders can prioritize the most critical

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29:14

Risk and Cost Governance for AI Agents in Regulated...

The AI in Business Podcast ·

2026/07/29

As AI agents move from pilots into live financial workflows, most institutions still can't answer a basic question: who authorized this action, and what evidence backs it up? In this episode, Shahir Daya, Chief Product & Technology Officer at Zafin, examines why uniform governance policies fail at scale and what a tiered, control-tower approach to agent oversight looks like in practice. The conversation covers execution-layer governance, cost visibility across models, and the shift required to

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32:52

Turning Manual Manufacturing Variability into...

The AI in Business Podcast ·

2026/07/28

A persistent gap remains between what modern manufacturing technology makes possible and how day‑to‑day work is still executed, with paper workflows, limited machine visibility, and siloed data preventing real operational control. In this episode, Sebastian Dykas, Director of Manufacturing, Engineering, and Maintenance at Smith+Nephew, examines with host Marilie Fouché how tighter data capture and connected systems can move leaders toward real‑time process control and reduced variability. The

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24:00

Building the Infrastructure Behind AI-Enabled Field...

The AI in Business Podcast ·

2026/07/27

Experienced field engineers are retiring or moving on faster than ever, and the troubleshooting knowledge they carry rarely makes it into a manual before they go. In this episode, Deniz Mullis, Senior Director of Global Technical Operations at Cytiva, examines why closing that knowledge gap takes daily feedback loops, cleaner documentation, and technician trust. Deniz joins Emerj's Yolandi de Weerdt to walk through what breaks first during a rollout, how her team builds confidence in AI-assisted

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20:29

How to Reset Your IT Operations and Build for...

The AI in Business Podcast ·

2026/07/24

The pace of modern IT operations is collapsing under the volume of alerts and the slow speed at which teams can contextualize data during active incidents. In this episode, Luke Rotta, Director of Site Reliability Engineering at Charles Schwab, examines how fragmented tooling, slow triage, and human‑driven workflows create persistent drag on response speed in conversation with host Yolandi de Weerdt, and why AI‑driven pattern recognition and automation meaningfully change that equation. He

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24:59

Driving Operational Impact in BFSI with Agentic AI -...

The AI in Business Podcast ·

2026/07/24

Financial institutions are pushing agentic AI past pilot mode and into document-heavy, regulated workflows like AML alerts and account closures, but many leaders still lack a clear model for where automation should run freely and where human judgment has to stay in the loop. In this episode, Yoav Naveh, Co-Founder and Co-CEO at Reindeer AI, examines how banks are structuring agent oversight so automation earns trust incrementally instead of replacing compliance teams outright. The conversation

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30:04

Agentic CRM for SMB Automation - with Sharif Karmally...

The AI in Business Podcast ·

2026/07/23

CRM is shifting from a static repository to the core system that supplies the real‑time customer context required for dependable AI‑driven work. In this episode, Sharif Karmally, VP of SMB Product Marketing at Salesforce, explores with host Daniel Faggella how unified CRM data supports automated lead handling, accurate record updates, and predictive sales and service actions. Leaders will hear practical guidance on system integration, governance for human‑agent workflows, and building a data

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21:42

AI Deployment at Retail Speed - with Larissa...

The AI in Business Podcast ·

2026/07/22

Most enterprise AI pilots don't stall because the underlying models fail — they stall once real production stakes, fragmented systems, and unclear ownership enter the picture. In this episode, Larissa Schneider, Co-Founder & COO at Unframe, unpacks why AI initiatives lose momentum on the way to production and how modular, reusable architecture changes that trajectory. The conversation covers where deployment friction actually originates, how modular AI components cut integration time from months to

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23:56

Models, Infrastructure, and Enterprise Readiness for...

The AI in Business Podcast ·

2026/07/21

Infrastructure readiness has become the real bottleneck for agentic AI in healthcare, as enterprises confront the shift from systems that generate content to systems that execute tasks across complex, regulated workflows. In this episode, Alex Tyrrell, SVP and CTO of Health at Wolters Kluwer, examines how agentic AI changes operational demands for healthcare organizations in conversation with host Matthew DeMello, highlighting the need for domain‑adapted reasoning, granular APIs, and stronger

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30:49

The Mobile Security Imperative for Regulated...

The AI in Business Podcast ·

2026/07/21

Mobile app attackers already operate at machine speed, but most enterprise cyber functions still rely on manual, human-paced patch cycles to keep up. In this episode, Tom Tovar, Co-Creator at Appdome, examines how agentic AI is replacing manual vulnerability assessment and forcing cyber teams to become producers of protection rather than evaluators of risk. The conversation covers the shift from application-level security policies to release- and user-level personalization, the data and context

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32:21

Preparing Enterprise Data for Safe AI Deployment -...

The AI in Business Podcast ·

2026/07/15

A surge in AI adoption is forcing enterprises to expose sensitive data to new systems and access paths, creating security risks that traditional perimeter models can't contain. In this episode, Todd Vancil, Vice President of Veeam's Securiti AI Sales Engineering Team, examines how securing the data itself — through classification, labeling, and governed access — becomes the prerequisite for safely deploying AI at scale, in conversation with host Daniel Faggella, Emerj CEO and Head of Research.

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28:21

AI Assistants and Preparedness Among Enterprises -...

The AI in Business Podcast ·

2026/07/14

Enterprises rushing agentic AI into production are running it through approval gates, batch windows, and audit systems built for human speed — and the gap is where most operational risk lives. In this episode, Chris Caldwell, President and CEO at Concentrix Corporation, examines how machine-scale transactions break processes designed for human pace and why bounded digital delegates outperform unrestricted digital twins in the enterprise. The discussion covers compliance bots that check other bots,

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1,218 results

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