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PODCAST

The AI in Business Podcast

Daniel Faggella

The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise

technology management

All Episodes

35:05

Operationalizing Customer Service at Scale with...

The AI in Business Podcast ·

2026/03/09

Customer service leaders face rising pressure to resolve more interactions faster, while maintaining high-quality experiences — and many legacy systems and processes can't keep up. In this episode, Craig Walker, CEO of Dialpad, joins Daniel Faggella, Emerj CEO and Head of Research, to break down how AI can augment human agents to handle routine requests like order status and password resets, freeing teams to focus on complex issues. He shares actionable strategies for enterprise leaders, from

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16:38

Pricing Changes in Small Commercial Without...

The AI in Business Podcast ·

2026/03/06

The critical bottleneck in small commercial pricing is no longer the actuarial model itself, but the operational friction and administrative stagnation that occurs during the transition from indication to production deployment. In this episode, Barbara Stacer, Vice President and Head of Small Commercial Underwriting and Underwriting Operations at Utica National Insurance Group, unpacks how carriers can eliminate premium leakage and accelerate speed-to-market by implementing standardized operational

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14:36

Funding Agentic AI in HR Without Losing Control -...

The AI in Business Podcast ·

2026/03/06

Today's guest is Carey Smith, Former President and CIO of XcelerateHealth and Chief Technology Innovation Officer (CTIO) of Blue Cross and Blue Shield of Minnesota. XcelerateHealth is a health-tech startup and business unit of Blue Cross and Blue Shield of Minnesota, focused on AI-driven digital products to transform healthcare insurance experiences. Carey joins Emerj's Nick Gertsch to discuss how leaders can structure talent and workforce AI so decisions are consistent, reviewable, and aligned with

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29:17

Rethinking Pharma Commercial Targeting with AI - with...

The AI in Business Podcast ·

2026/03/04

Commercial life‑sciences teams are facing a widening gap between strong brand strategy and fragmented real‑world execution, driven by misaligned workflows, static targeting, and an inability to act at the speed patients move through their therapeutic journeys. In this episode, Philip Poulidis, CEO and Co-founder of ODAIA, unpacks how AI can close that gap by connecting brand intent to real‑time execution, enabling teams to prioritize the right HCPs, orchestrate engagement, and measure impact through

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24:00

How AI Is Reshaping Shutdown and Turnaround...

The AI in Business Podcast ·

2026/03/03

Today's guest is Raghu Ahobilam, Global Director of Inventory and Assets at NOV. Raghu brings global leadership experience across inventory management, asset strategy, and operational transformation in the energy and industrial manufacturing sector. Raghu joins Daniel Faggella Emerj CEO and Head of Research to examine how enterprise data foundations and emerging AI capabilities are reshaping maintenance, asset utilization, and cross-functional decision-making in complex, legacy environments. Raghu

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19:09

Trusted AI Architectures for Risk and Compliance...

The AI in Business Podcast ·

2026/03/02

Enterprise risk leaders are currently struggling to move beyond static, episodic checklists while managing the data "fire hose" generated by continuous monitoring. In this episode, Dean Alms, Chief Product Officer, and Eric Hensley, Chief Technology Officer at Aravo, break down how AI-native orchestration transforms fragmented risk data into a holistic, board-level resilience strategy. They examine practical shifts toward exception-based monitoring, the automation of rote tasks like document

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23:03

AI for Better Customer Connections in CX - with Joe...

The AI in Business Podcast ·

2026/02/27

Eliminating the friction caused by fragmented customer context is a primary mandate for enterprise operations leaders. Joe Atamian, Vice President at Comcast, joins the program to discuss the transition to an AI-first operating model — where AI acts as the connective infrastructure that maintains history and intent across IVR, chat, and live agents. This briefing explores how the Fortune 500 can move human teams away from system navigation and toward high-value judgment, empathy, and resolution.

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18:30

Turning Real World Data into Safer Outcomes for...

The AI in Business Podcast ·

2026/02/25

Today's guest is Hemant Banavar, Chief Product Officer at Motive. Hemant leads product strategy for AI-driven systems that bring real-time visibility and decision support to safety-critical physical operations. Hemant joins Emerj Editorial Director Matthew DeMello to unpack what changes when AI moves from after-the-fact reporting to edge-based, real-time detection and feedback — where accuracy and low latency determine whether insights actually prevent incidents. Hemant also shares practical

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27:31

Overcoming Skepticism and Driving AI Adoption - with...

The AI in Business Podcast ·

2026/02/24

Today's guest is Umesh Rustogi, General Manager of Dragon for Nursing at Microsoft Health & Life Sciences. An expert in applying AI to clinical workflows, Umesh joins Emerj Editorial Director Matthew DeMello to explain how healthcare organizations are moving AI from pilot programs to real-world adoption. Umesh also shares practical strategies for reducing nurse documentation burden, improving accuracy and compliance, and turning AI deployments into measurable operational and patient-care impact

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18:57

Improving Warehouse Efficiency with Unified Data and...

The AI in Business Podcast ·

2026/02/19

Today's guest is Dan Keto, President and Co-founder at Easy Metrics, where he focuses on helping warehouse and distribution teams turn fragmented transactional data into a unified "single pane of glass" that supports faster diagnosis of variance and more defensible decision-making. Dan joins Emerj's Matthew DeMello to explore what a solid data foundation looks like in warehouse networks — and why it matters before teams attempt to layer AI on top. He also shares practical takeaways on how

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30:27

Enterprise AI Adoption at a Moment of Maximum...

The AI in Business Podcast ·

2026/02/17

Today's guest is Nishtha Jain, AI Innovation Leader. Nishtha leads enterprise data and AI strategy in the biopharma sector, focusing on aligning advanced analytics and AI systems with real-world clinical, regulatory, and operational workflows. Nishtha joins Emerj Client Narrative & Content Strategy Lead Nick Gertsch to examine why most enterprise AI pilots fail to scale, how unrealistic expectations and poorly defined use cases undermine ROI, and what it takes to design human-centered AI systems

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02:04:57

In a Sea of Complexity, Does a "Successor" Exist? -...

The AI in Business Podcast ·

2026/02/14

Today's guest is Stephen Wolfram, Founder and CEO of Wolfram Research. Wolfram is a pioneering computer scientist and physicist, best known for creating Mathematica and Wolfram|Alpha, and for decades of work on complexity, computation, and the foundations of how systems evolve. Stephen joins Emerj CEO and Head of Research Daniel Faggella to explore how simple computational rules can give rise to complex, unpredictable systems, and what that means for the future of intelligence beyond biological

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19:29

From Demos to Defensible in Financial Services...

The AI in Business Podcast ·

2026/02/10

Today's guest is Naveen Kumar, Head of AI Governance at TD Bank. With extensive experience in AI risk management and governance, he provides actionable strategies for secure AI scaling in regulated environments. Naveen joins Emerj Editorial Director Matthew DeMello to discuss foundational challenges blocking AI adoption in banking, including data leakage, prompt injection, shadow AI, and hallucinations. Naveen also shares practical takeaways, such as role-based AI guardrails for data access, safe

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24:35

Managing Third-Party Risk When You Have 10,000...

The AI in Business Podcast ·

2026/02/06

Today's guest is Dean Alms, Chief Product Officer at Aravo. Aravo is an enterprise software company focused on third-party risk management and compliance platforms that help organizations manage vendor, supplier, and partner ecosystems across regulatory, operational, and reputational risk domains. Dean joins Emerj Editorial Director Matthew DeMello to examine how third-party risk has evolved into a data and AI-driven, board-level visibility and resilience challenge, and how automation is reshaping

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31:43

The Internet of Agents and What It Means for...

The AI in Business Podcast ·

2026/02/05

Today's guest is Vijoy Pandey, Special Vice President and General Manager for Outshift by Cisco. Vijoy leads Cisco's internal incubation and strategy efforts focused on emerging technologies, platform development, and reducing technology and market risk as new capabilities move toward enterprise adoption. Vijoy joins Emerj Editorial Director Matthew DeMello to discuss how enterprises are shifting from deterministic systems to probabilistic, agent-driven architectures, and what that means for

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29:48

Fixing Shadow AI and Tool Sprawl in Enterprise...

The AI in Business Podcast ·

2026/02/03

Today's guest is Gillian Hinkle, Senior Director of Growth & Digital Marketing for Heroku at Salesforce. Gillian brings extensive experience in enterprise growth strategy, digital operations, and the practical deployment of data and AI across complex marketing and revenue workflows. Gillian joins Emerj Editorial Director Matthew DeMello to explore how enterprise leaders can distinguish automation from true AI, design human-in-the-loop systems, and deploy generative and agentic tools responsibly

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27:23

Transforming R&D with AI and Quantum Computing - with...

The AI in Business Podcast ·

2026/01/29

Today's guest is David Carmona, Vice President of Discovery & Quantum at Microsoft. David leads work at the intersection of AI, scientific discovery, and advanced computing, with a focus on scaling research innovation in complex, regulated environments. David joins Emerj Editorial Director Matthew DeMello to discuss how enterprise leaders should think about AI's role in transforming R&D beyond productivity gains—toward net-new discovery, augmented scientific reasoning, and structurally different

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21:30

AI Adoption and Skepticism in Regulated Industries -...

The AI in Business Podcast ·

2026/01/27

Today's guest is Ylan Kazi, Chief Data and AI Officer, Blue Cross Blue Shield of North Dakota. Ylan joins Emerj Client Narrative & Content Strategy Lead Nick Gertsch to explore balancing AI innovation with risk governance in regulated healthcare sectors. Ylan also shares practical takeaways like forming cross-functional teams for realistic policy development, applying an AI Hippocratic Oath by starting with low-risk use cases to refine processes, and leveraging AI to improve patient experiences

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37:03

What Executives Need to Know About Quantum Computing...

The AI in Business Podcast ·

2026/01/23

Today's guests are Daniel Lidar, Holder of the Viterbi Professorship of Engineering at USC, Director of the USC Center for Quantum Information Science & Technology, co-founder and CSO of Quantum Elements, Inc., and Izhar Medalsy, Co-founder and CEO of Quantum Elements. Quantum Elements develops tools to reduce noise in quantum computers for scalable performance. Daniel and Izhar join Emerj Editorial Director Matthew DeMello to explore why quantum computing is entering enterprise strategy now,

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31:20

Copyright & Compliance for Enterprise AI From Demos...

The AI in Business Podcast ·

2026/01/22

Today's guest is Nina Edwards, Vice President of Emerging Technology and Innovation at Prudential Insurance. With decades of experience driving strategy, innovation, and AI-enabled growth at leading financial and consulting firms, Nina brings deep expertise in applied intelligence and emerging technology. Nina joins Emerj Editorial Director Matthew DeMello to discuss how enterprises can adopt AI safely and effectively, balancing innovation with compliance while mitigating data and copyright risks

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1,125 results

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