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PODCAST

No Harm Done Podcast

No Harm Done Podcast

A podcast about improving, exploring, understanding and getting on with healthcare safety and quality

health

All Episodes

32:48

NHD Season 2 – Episode 5: ‘Just so Interesting’

No Harm Done Podcast ·

2023/03/01

Education on its own doesn’t make a lot of difference to behaviour – so why do we persist with making it our central change management tactic? We also look at aged care loneliness and a toolkit for designing great consumer experiences – with the people who’ll experience them! All really different – but interesting; and...

en-US

33:17

NHD Season 2: Episode 4 – Your Virtual Reading Pile

No Harm Done Podcast ·

2023/02/15

Patient Safety ‘intelligence’ in Consumer Feedback Gillespie A, Reader TW. Online patient feedback as a safety valve: An automated language analysis of unnoticed and unresolved safety incidents. Risk Analysis, August, 2022. https://onlinelibrary.wiley.com/doi/10.1111/risa.14002 2. TLDR (Too Long Didn’t Read) (Time: 13:10) NSQHSS User Guide for Mental Health Services Australian Commission on Safety and Quality in Health...

en-US

29:29

NHD Season 2: Episode 3 – To Spread or not to Spread?...

No Harm Done Podcast ·

2023/01/22

From spreading to embedding Scarbrough, Harry; Kyratsis, Yiannis. From spreading to embedding innovation in health care: Implications for theory and practice. Health Care Management Review: 7/9 2022 – Volume 47 – Issue 3 – p 236-244 doi: 10.1097/HMR.0000000000000323 Previous No Harm Done episodes on change: Episode 5: ‘Small Change’ – http://noharmdonepodcast.com/podcast/nhd-episode-5-small-change/ Episode 12: ‘Change – What...

en-US

23:49

NHD Season 2 – Episode 2: The Consistency of...

No Harm Done Podcast ·

2022/11/01

We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. Quality Quandary (Time: 1:50) Do quality indicators predict quality assessment ratings? Allen T, Walshe K et al. Do performance indicators predict regulator ratings...

en-US

29:55

NHD Season 2: Ep 1 – A New Hope

No Harm Done Podcast ·

2022/09/20

We’re back! – for Season 2. Looking forward to more human services’ quality revelations, lessons, ruminations – and fun! Shorter episodes will cover 3-4 of our favourite segments in bite-size chunks! 1. The Point (Time: 2:30) Impact on care quality of consumers accessing their Electronic Health Records Neves AL, Freise L, Laranjo L, et al. Impact of providing patients access...

en-US

1:04:46

NHD Episode 32: Marvellous Meetings

No Harm Done Podcast ·

2022/04/25

We all have them, we all need them, we all suffer in them (at times). Necessary evil or force for good, it’s time to delve into the good, bad and ugly of meetings. And in an ironic tribute to poorly chaired meetings, we have somehow let this podcast go 5 minutes over time. Sorry! 1....

en-US

45:31

NHD Ep 31 – Learning from the Aged Care Royal...

No Harm Done Podcast ·

2021/08/15

It’s time to dive into the Aged Care Royal Commission Report – well, the quality and clinical/care governance bits, anyway… 1. QUALITY QUANDARY: (time 8:20) Can RC findings on Q&S in aged care be applied to all human service sectors? So, another massive report on safety and quality in the human services’ sector. Can the...

en-US

1:06:06

NHD Episode 30 – Vanishing Variation: Practical Tips...

No Harm Done Podcast ·

2021/03/28

Ep 30 is a little different! – it was originally recorded as a videocast for the Australian Safety and Quality Commission’s online program series: Better Care Everywhere, Healthcare Variation in practice – basically a conference held live online in February 2021, and later on demand. We explore ways to ‘vanish’ unwarranted clinical variation as part...

en-US

46:44

NHD Ep 29 – Compassion: quality improvement’s secret...

No Harm Done Podcast ·

2021/02/10

We know that compassion and alleviating pain and symptoms generally feature high on consumers’ wish lists. But do healthcare providers feel that the latter is more useful than the former? There’s plenty of science now that suggests that this is the wrong way around. There are many examples, backed by randomised control trials, of compassion...

en-US

43:37

NHD Ep 28 – Successful Change: it’s all in the mind

No Harm Done Podcast ·

2021/01/26

We’re revisiting the gnarly topic of change – this is our third ep on the subject, because there is so much to unpack! And because there is only one way to improve – and that is to change – successfully. And because the stats say we’re still struggling with this. This time we focus on...

en-US

56:55

NHD Ep 27: Chasing a Culture of Safety

No Harm Done Podcast ·

2020/12/05

Culture – we talk about it constantly. And Patient Safety Culture – we all know what that is – right? And how to create it? This episode delves into the patient safety culture world to look for answers to common – but tricky – questions about the whys and hows of a patient safety culture....

en-US

51:51

NHD episode 26: Quality Controversy

No Harm Done Podcast ·

2020/09/20

There are a few sacred cows in the world of quality improvement – as there are in any sector. This episode takes a closer look at some of those cows – to reveal they aren’t so sacred after all. 1. QUALITY QUANDARY Our QQ for this episode reminds us that accepted norms and truths may...

en-US

1:02:18

NHD Ep 25: Quality – from Accreditation to Accounting

No Harm Done Podcast ·

2020/07/04

As we keep saying, ‘quality’ is about way more than accreditation. But is it also about accounting? Get the quality right and the dollars will follow, so they say. Or will they? 1. QUALITY QUANDARY Our QQ for today reminds us that sometimes it ‘pays’ to show management that quality improvement is handy for more...

en-US

53:40

NHD Ep 24: ‘Plandemic’ – from Quality to Quarantine

No Harm Done Podcast ·

2020/05/26

Ep 24 is a special NHD edition that explores the pandemic from the perspective of healthcare administration, evidence based care and planning. (Otherwise known as the ‘Zoomami’ edition. Advance apologies for the Zoom recording quality which is a little echo-y.) 1. QUARANTINE QUANDARY (3:34) We wade through tales of pandemic planning and execution, through the...

en-US

47:59

NHD Ep 23: Back to the Future

No Harm Done Podcast ·

2020/04/28

In Ep 23, everything old is new again. We delve into management theories from 100 years ago that not only have relevance for change and improvement in 2020 – but are often wrapped up in shiny paper and touted as new. And why does a change in CEO bring a quality system to a grinding...

en-US

54:53

NHD Ep 22 – Is it good value?

No Harm Done Podcast ·

2020/03/09

Ep 22 finds Jones and Balding cogitating on value based care. What’s it all about? Is it a fad? Old thinking wrapped up in new language? Or is it exactly what we need to break through to next level care and service quality? We shall see… 1. QUALITY QUANDARY (4:26) What is value in health and...

en-US

37:24

NHD Ep 21 – We’re positive!

No Harm Done Podcast ·

2020/01/30

Jones and Balding take a walk on the quality bright side. What do the improvement experts say about our relentless focus on removing defects to achieve quality care? How could this be applied to all health and human services – including aged care and the recommendations emanating from the Royal Commission? 1. QUALITY QUANDARY: ACCENTUATE...

en-US

54:44

NHD Ep 20: Failure to Launch

No Harm Done Podcast ·

2019/11/04

In this episode we discuss the upsides of failure for learning and improvement – and just to show that we’re serious, we conduct our own failure experiment… QQ (Quality Quandary): FAILURE! Course Corrections: How Health Care Innovators Learn from Setbacks to Achieve Success. Klein S, Hostetter M, McCarthy D. New York: The Commonwealth Fund; 2019....

en-US

58:30

NHD Ep 19: Getting Rid of Stupid Stuff

No Harm Done Podcast ·

2019/09/12

Welcome to No Harm Done! – a podcast about improving, managing, monitoring and getting on with quality and safety in health and human services. In this episode we unpack more components of leading and managing quality improvement, including tips for working with doctors, reinforcing the key role of consumer input and partnerships, project management, a...

en-US

48:40

NHD Ep 18: The Triple A (All About Accreditation)

No Harm Done Podcast ·

2019/08/04

Welcome to No Harm Done Episode18: All About Accreditation In this ep we wander the accreditation maze, looking for clues. Does it work? Do consumers have a role? Can it be managed without light years of stress? And find out how

en-US

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