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PODCAST

Gartner ThinkCast

Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast

technology

All Episodes

24:47

Turn AI Promises Into Measurable Business Outcomes

Gartner ThinkCast ·

2025/09/30

Executives are asking the same question in 2025: Where is the value AI was supposed to deliver? In this episode of ThinkCast, Gartner experts Mary Mesaglio and Rita Sallam outline how leaders can define, measure and maximize AI value across the enterprise. From productivity gains that don’t translate directly to financial returns, to high-stakes bets that could rewrite industry rules, they explain why leaders must manage AI investments as a balanced portfolio — spanning return on investment,

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25:50

AI, Strategy & Marketing Growth: What Every CMO Must...

Gartner ThinkCast ·

2025/09/23

CMOs are facing extraordinary expectations — from the enterprise, customers and their own teams. In this episode of ThinkCast, Gartner experts Alex De Fursac Gash and Kristina LaRocca-Cerrone cover a portion of their Opening Keynote from this year's Gartner Marketing Symposium/Xpo. Together, they outline how marketing leaders can navigate heightened demands, avoid strategic dysfunction and embrace what they call the "Epic Journey to Growth." From shifting AI from tool to actor, to building long-term

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18:34

4 Steps to Unlock Better Managers

Gartner ThinkCast ·

2025/09/09

Managers are stretched thin, but remain the most powerful voice for employee trust. In this episode of ThinkCast, Gartner VP, Advisory Alexandra Earl introduces the 4 C’s of Manager Communication Competencies: Championing, Coaching, Conversing and Connecting. From helping employees link strategy to daily work, to creating true two-way dialogue, Alexandra outlines a clear framework to elevate communication and improve team engagement. Tune in to discover: Why managers remain the most effective

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25:46

How to Rewrite the Sales Playbook With Agentic AI

Gartner ThinkCast ·

2025/09/02

With traditional sales growth bets losing steam, today’s sales leaders face an urgent challenge: how to hit their numbers and lead their teams through AI-driven reinvention. In this episode of Gartner ThinkCast — recorded live from the 2025 Gartner CSO & Sales Leader Conference Opening Keynote in Las Vegas — Gartner VP Analyst Dan Gottlieb introduces the “Great Sales Awakening,” a new era in sales transformation. From navigating quota pressures and cross-functional expectations to deploying agentic

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15:25

Gartner’s Must-Listen Guide for New Leaders

Gartner ThinkCast ·

2025/08/26

With 39% of new executives underperforming in their new role, succeeding as a new leader requires more than ambition — it takes the right tools, insights and political savvy. Gartner Distinguished VP Analyst Mary Mesaglio joins first to introduce Gartner Executive FastStart™ — a curated set of tools, roadmaps and resources to help new executives overcome the triple constraint of time, information and relationships. Then Gartner Fellow Tina Nunno walks through her framework of four leadership styles

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22:18

The AI Journey That Will Define Your Data & Analytics...

Gartner ThinkCast ·

2025/08/12

In this episode of Gartner ThinkCast, we dive into how data and analytics leaders can navigate the mounting pressure to deliver AI results, while building the trust, governance and business value needed for long-term success. Fresh from the Opening Keynote at Gartner Data & Analytics Summit, Gartner experts Gareth Herschel and Carlie Idoine share why this is the best time to be in data and analytics — and how to scale your AI journey with confidence. From trust models and “freedom in a box”

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18:34

AI Agents Are Here: Impact Update on 2025’s Top Tech...

Gartner ThinkCast ·

2025/08/05

In this episode of Gartner ThinkCast, we revisit the Top Strategic Technology Trends for 2025 — particularly those focused on AI — and explore the impact they’ve had so far. Gartner Distinguished VP Analyst Gene Alvarez returns to unpack how this year’s most critical tech trends are playing out across enterprises with ever-increasing speed, including agentic AI, disinformation security and AI governance platforms. From ethics-by-design to the rise of AI coworkers, discover what’s working, what’s

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14:56

Understanding AI Hallucinations: Inside the Machine Mind

Gartner ThinkCast ·

2025/07/29

In this episode of Gartner ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations. Returning from our Top of Mind video series, Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural networks, discover how the next wave of AI innovation is moving beyond prediction and toward precision, all while relying on AI-ready

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23:03

The HR Reset: Making Work Better in the Age of AI

Gartner ThinkCast ·

2025/07/22

In this episode of Gartner ThinkCast, we explore how HR leaders can meet the moment in 2025, where AI acceleration, evolving employee expectations and cultural fragmentation are redefining work. Pulled from the Gartner HR Symposium/Xpo™ Opening Keynote, Gartner experts Jessie Knight and Russ McCall uncover the critical role HR must play in addressing widening performance gaps — and how guided collaboration, collective intelligence and a human-first approach to AI can reset the workplace for what’s

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19:53

The GenAI Productivity Trap: Why Faster Isn’t Always...

Gartner ThinkCast ·

2025/07/15

In this episode of Gartner ThinkCast, we dive back into one of the most urgent questions facing enterprise leaders in 2025: How can organizations turn GenAI initiatives into measurable business value? Recorded from a recent Gartner webinar, Gartner Senior Director Analyst Nate Suda walks through how productivity does not automatically equal value, and the often-misunderstood link between the two. From productivity leakage and task-level blindspots to bottlenecks, prioritization strategies and use

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25:06

Still Running Your AI Race? How to Keep Pace for the...

Gartner ThinkCast ·

2025/07/01

In this episode of Gartner ThinkCast, we return to the AI races with a mid-year reminder on how to keep setting your own pace. Where does your organization stand halfway through the year? And what do you need to keep pursuing? Just as we started the year laying out the AI races, we’ll once again hear from Gartner Distinguished VP Analysts Mary Mesaglio and Hung LeHong from their Gartner IT Symposium/Xpo Opening Keynote. They’ll expand on the AI tech sandwich framework, the 3 AI outcomes that matter,

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32:18

Inside the 9 Future of Work Trends for 2025

Gartner ThinkCast ·

2025/06/24

In this episode of Gartner ThinkCast, we discuss the key trends shaping the future of work in 2025 and beyond. Gartner Senior Director Analyst Emily Rose McRae joins host Alexis Wierenga to examine how organizations are rethinking talent strategies, integrating AI into daily workflows and redefining the employee experience. Tune in to discover: Why AI investments may be falling short — and how to unlock greater value What the growing expertise gap means for entry-level and retiring talent How

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16:58

Your AI-Augmented Future Starts Today

Gartner ThinkCast ·

2025/06/10

In this episode of Gartner ThinkCast, we explore how generative AI is moving from experimentation to everyday value — and what IT leaders must do to drive meaningful transformation at scale. Recorded live from Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Gartner Director Analyst Autumn Stanish lays out a vision for the next year: one where generative AI enhances productivity, infrastructure is AI-ready and the digital employee experience (DEX) becomes a strategic priority

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13:46

Beyond Productivity: The Strategic Role of AI in...

Gartner ThinkCast ·

2025/06/03

In this episode of Gartner ThinkCast, we explore how to build enterprise resilience amid economic headwinds, technological disruption and geopolitical uncertainty. Gartner Chief of Research Chris Howard returns with actionable insights from our Top of Mind video series. Drawing parallels between aviation and organizational strategy, he outlines how resilient enterprises forecast better, model smarter and architect for adaptability. Discover why AI is more than just a productivity tool and how

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24:02

The Future of Customer Experience: AI Agents, Machine...

Gartner ThinkCast ·

2025/05/27

In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner’s latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional

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10:04

Priorities, Principles and Plain Talk: How to Lead...

Gartner ThinkCast ·

2025/05/20

In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape. Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through

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18:04

The Emerging Tech Disruptors Set to Reshape Our World

Gartner ThinkCast ·

2025/05/13

In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond. Straight from his recent webinar on the “12 Emerging Technologies That Will Redefine the Future of Business,” Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage. Tune in to understand:

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10:25

Mid-Year Strategy Check: CIOs, Are Your 2025...

Gartner ThinkCast ·

2025/05/06

In this episode of Gartner ThinkCast, we check in on one of the most unique and personal pieces of Gartner research: the annual CIO resolutions. Nearly midway through the year, are tech leaders still aligned with the ambitions they set in January? In a quick sampling pulled from our Top of Mind video insights, Gartner Distinguished VP Analyst Mary Mesaglio provides a timely update on how CIOs can stay grounded amid the whirlwind of 2025 priorities. From turning regret into growth and negotiating

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46:03

Build, Buy or Bring-Your-Own AI: What’s on Your Tech...

Gartner ThinkCast ·

2025/04/29

In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment? Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartner’s “AI technology sandwich” framework. Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including

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13:02

When AI Takes the Lead: Navigating Unexpected...

Gartner ThinkCast ·

2025/04/15

In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates. As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and technology outcomes. Tune in to learn how leaders and organizations can navigate the complexities of AI

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287 results

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