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PODCAST

Certified - ITIL Foundation v4 Audio Course

Start your journey into ITIL with the ITIL Foundation Audio Course—your complete, audio-first companion for mastering modern service management. Designed for learners who want clarity and flexibility, this Audio Course breaks down every key concept from the ITIL framework, including guiding principles, the service value system, continual improvement, and the essential management practices. Each episode transforms abstract ideas into real-world understanding, showing how ITIL methods drive

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All Episodes

23:16

Episode 39: Value Streams and Processes — Linking...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The fourth dimension brings the focus back to how work is organized and delivered. In this episode, we’ll explain value streams as end-to-end sequences of activities that create value for customers. Processes are structured sets of activities that transform inputs into outputs, supporting those value streams. Together, they ensure that services aren’t random tasks but coordinated flows designed to achieve outcomes. ITIL emphasizes mapping these streams to identify delays, handoffs, and

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23:54

Episode 38: Partners and Suppliers — External Support...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The third dimension of service management highlights that no organization operates alone. Partners and suppliers play a critical role in delivering value, whether through hardware, software, cloud hosting, or specialized expertise. In this episode, we’ll explain how ITIL defines the relationship between providers, partners, and suppliers, and why managing these relationships carefully is vital. Supplier contracts, service integration, and clear accountability all influence the reliability

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26:02

Episode 37: Cloud, Automation, and Emerging Tech in ITIL

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Technology never stands still, and ITIL 4 recognizes that organizations must embrace change while managing risks. In this episode, we’ll focus on how cloud services, automation, and emerging technologies fit into the information and technology dimension. Cloud computing provides scalability and flexibility, allowing organizations to deliver services faster and more reliably. Automation reduces repetitive tasks, improves accuracy, and frees staff for higher-value work. Emerging technologies

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24:58

Episode 36: Information and Technology — Tools That...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The second dimension of service management, information and technology, provides the tools and data that enable modern services. In this episode, we’ll discuss how this dimension includes everything from enterprise software and automation platforms to monitoring systems and knowledge repositories. Information refers not just to raw data but to how it is managed, secured, and shared. Technology refers to the systems and infrastructure that deliver and support services. ITIL highlights that

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23:48

Episode 35: Communication and Collaboration in Teams

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Strong collaboration is essential for organizational success, and ITIL underscores the need for effective communication within the people dimension. In this episode, we’ll explore why collaboration matters, how silos can weaken value creation, and what practices improve teamwork. Effective communication ensures that goals are shared, progress is visible, and challenges are addressed quickly. Collaboration extends beyond IT to business units, suppliers, and customers, creating a shared

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24:51

Episode 34: Organizations and People — Roles,...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The first of the four dimensions focuses on organizations and people, reminding us that technology alone cannot deliver value. In this episode, we’ll explore how organizational structure, defined roles, skills, and culture directly shape the effectiveness of service management. People provide creativity, decision-making, and accountability, while organizational design ensures they work together effectively. ITIL stresses competence, communication, and culture as factors that make or break

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25:01

Episode 33: Introduction to the Four Dimensions

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

To understand ITIL 4 fully, you must see service management as more than just processes or technologies. In this episode, we’ll introduce the four dimensions of service management: organizations and people, information and technology, partners and suppliers, and value streams and processes. These dimensions are the lenses through which services must be designed and managed. Together, they ensure a holistic approach so that no critical factor is overlooked. The dimensions are interconnected,

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25:21

Episode 32: Mini-Review: Seven Principles Recap

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

After exploring each guiding principle in detail, this episode serves as a recap to lock the concepts firmly in your memory. We’ll briefly revisit each principle — from “Focus on Value” through “Optimize and Automate” — and remind you of their definitions, key applications, and exam cues. This mini-review is designed to reinforce your learning through repetition, ensuring you can recall principles quickly under exam pressure. It also helps you see the framework as a whole rather than a

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24:44

Episode 31: Exam Pitfalls Around Principles

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Principles are straightforward in theory, but exam questions often test them in tricky ways. In this episode, we’ll walk through the most common pitfalls candidates face when answering principle-related questions. A frequent mistake is treating the principles as isolated rather than interconnected. Another is misapplying them — for example, confusing “Keep It Simple and Practical” with cutting corners, or misunderstanding “Optimize and Automate” as jumping to automation without first

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26:23

Episode 30: Guiding Principles in Daily Work

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The value of guiding principles is proven not only in theory but in the everyday work of IT professionals. In this episode, we’ll translate the principles into relatable analogies and daily practices. For instance, “Keep It Simple and Practical” might be compared to writing a clear grocery list — it’s short, direct, and ensures you get what you need without overcomplicating things. “Collaborate and Promote Visibility” can be seen in a family planning a vacation together, where everyone’s

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24:59

Episode 29: Interactions Between Principles — How...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

While each guiding principle can stand alone, their true power emerges when they are applied together. In this episode, we’ll explore how the seven principles interact, often reinforcing each other in practice. For example, “Start Where You Are” works naturally with “Progress Iteratively with Feedback,” ensuring that teams evolve existing processes step by step. Similarly, “Collaborate and Promote Visibility” strengthens “Focus on Value,” because teamwork and transparency are needed to keep

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26:44

Episode 28: Optimize and Automate — Efficiency and Tools

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The final guiding principle, “Optimize and Automate,” reflects modern IT realities where efficiency and technology play critical roles. In this episode, we’ll explain how optimization comes first: before automating, organizations must understand their processes, remove waste, and ensure the work adds value. Only then does automation make sense, because it amplifies what already works. Automating flawed processes only accelerates failure. Optimization focuses on designing workflows that are

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28:03

Episode 27: Keep It Simple and Practical — Avoiding...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Complexity is one of the biggest threats to efficiency, and ITIL’s principle “Keep It Simple and Practical” addresses this directly. In this episode, we’ll explore how simplicity reduces errors, accelerates adoption, and makes processes more resilient. Simplicity means focusing only on the steps that truly add value, while discarding unnecessary complexity that creates confusion. Practicality ensures that what you design and implement can actually be used in day-to-day operations. Together,

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25:16

Episode 26: Think and Work Holistically — The Big...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

ITIL emphasizes that no element of a service operates in isolation, and this is captured in the guiding principle “Think and Work Holistically.” In this episode, we’ll explain how services, practices, teams, and processes are interconnected parts of a larger system. Thinking holistically means recognizing these interdependencies and managing services as complete value streams rather than fragmented tasks. Working holistically requires breaking down silos and considering people, processes,

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28:41

Episode 25: Collaborate and Promote Visibility — Team...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

No service can succeed in isolation, which is why collaboration is essential in ITIL’s framework. In this episode, we’ll examine the guiding principle “Collaborate and Promote Visibility,” which emphasizes teamwork, communication, and openness as the drivers of success. Collaboration ensures that diverse perspectives are included in decision-making, preventing blind spots and reducing risks. Promoting visibility means making information accessible so teams understand progress, challenges,

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28:15

Episode 24: Progress Iteratively with Feedback — Why...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Big-bang changes often fail because they are too risky and too complex. The principle “Progress Iteratively with Feedback” reminds us that improvement should come in manageable steps, each guided by learning and user input. In this episode, we’ll explore why breaking work into smaller increments reduces risk, builds momentum, and allows teams to adjust quickly if something isn’t working. We’ll also discuss the importance of collecting and acting on feedback at every stage, ensuring that

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26:26

Episode 23: Start Where You Are — Assess Before You...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Change and improvement are constant in IT, but too often organizations throw away what already works. This guiding principle, “Start Where You Are,” encourages you to first assess the current state before making changes. In this episode, we’ll explain how this principle helps avoid waste and ensures improvements are built on proven strengths. You’ll learn why careful measurement, baselining, and observation are critical steps before introducing new tools or workflows. By building on

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30:21

Episode 22: Focus on Value — Customer First

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

The first guiding principle is “Focus on Value,” and it captures the essence of why IT services exist at all. In this episode, we’ll explore how every decision, process, and improvement effort should be evaluated by the value it creates for customers and stakeholders. Value is not defined by the provider but by the consumer, meaning that understanding customer needs and expectations is essential. We’ll look at practical ways organizations can align to this principle, such as through

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30:41

Episode 21: What Are Guiding Principles?

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Guiding principles are one of the most distinctive features of ITIL 4, offering simple yet powerful advice that can be applied universally across organizations and situations. In this episode, we’ll introduce the seven guiding principles that serve as a compass for decision-making and service management activities. Unlike strict processes, these principles are flexible, designed to be adopted and adapted to the needs of any team or project. They help organizations avoid unnecessary

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29:41

Episode 20: Service Relationships: Provision,...

Certified - ITIL Foundation v4 Audio Course ·

2025/09/01

Services don’t exist in a vacuum — they exist in relationships between providers and consumers. In this episode, we’ll examine the ITIL concept of service relationships, which involve three main elements: service provision, service consumption, and service relationship management. Provision refers to the provider delivering services, resources, and actions. Consumption refers to the customer using those services to achieve outcomes. Relationship management is the ongoing coordination,

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