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PODCAST

Travel Agent Chatter | Friday 15

Host Agency Reviews

We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes! Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig

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All Episodes

26:51

Backend business organization? Contracts? Fraud Risks?

Travel Agent Chatter | Friday 15 ·

2025/06/06

Steph and Shayna welcome Sheila Folk of Travel Industry Solutions to cohost the Friday 15 this week! You can check out TIS’s profile here on our brand-new travel tech software profiles.Here are the juicy questions they’ll tackle this Friday, as always, at 12 pm CST!I absolutely love working with clients and planning trips, but when it comes to the backend of running my business—things like systems, organization, and workflows—I feel like I’m constantly playing catch-up. What kinds of processes or

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20:55

Commission Splits? Selling Myself? Group Booking...

Travel Agent Chatter | Friday 15 ·

2025/05/30

Shayna Zand and Steph join forces with Vacation Planners and Travel Planners International to host this week's Friday 15 to celebrate the beginning of the long weekend in the USA. You can check out their HAR profile HERE!Don't forget that you can submit questions and sign up for reminders for the F15 here: https://hostagencyreviews.com/friday15 !I am a huge fan of your podcasts and I look forward to listening to them each week. I have been in the industry for just over 2 years working part time

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18:01

Investing in my website? Do I really need an SEO...

Travel Agent Chatter | Friday 15 ·

2025/05/23

Shayna Zand and Steph join forces with Solstice Collective to host this week's Friday 15 to celebrate the beginning of the long weekend in the USA. You can check out their HAR profile HERE! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us at 12 pm CST for the podcast.Don't forget that you can submit questions and sign up for reminders for the F15 here: https://hostagencyreviews.com/friday15 !I mostly get new clients from referrals. What’s

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22:44

Group Travel Niches? Preferred Supplier Networks?...

Travel Agent Chatter | Friday 15 ·

2025/05/16

Shayna Zand and Steph cohost with April Swales of Uniglobe Travel Center to host this week's Friday 15 to celebrate Travel Advisor Day/Month. You can check out their HAR profile HERE!You can scope out our questions below, then come and join us at 12 pm CST for the podcast!Don't forget that you can submit questions and sign up for reminders for the F15 here: https://hostagencyreviews.com/friday15 !1. I am thinking of getting into travel advising to share my love of animals. I have traveled to Kenya

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16:45

How To Trademark Your Agency? Interested in Multi-Gen...

Travel Agent Chatter | Friday 15 ·

2025/05/09

Shayna Zand and Steph join forces with Fora Travel to host this week's Friday 15 to celebrate the beginning of May. You can check out their HAR profile HERE! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us at 12 pm CST for the podcast.Don't forget that you can submit questions and sign up for reminders for the F15 here:https://hostagencyreviews.com/friday15 !1. The name I wanted to move forward with is "Be Prepared Vacations." The focus

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27:19

Preparing for a Travel Agency NOW? Bookings for...

Travel Agent Chatter | Friday 15 ·

2025/05/02

Steph Lee co-hosts with Stephanie Gagnon of Just Perfect Travel. Check out the questions below, and then come and join us Friday at 12 pm CST for the podcast! Please submit your questions and sign up for reminders for the F15 here!I am thinking about trying to become a travel advisor as a side hustle/potential career change. But, with the way the world is right now… Travel bands, tariffs, impending USA recession… I'm wondering what the outlook actually is for someone trying to start a new career in

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26:13

Meaningful Travel? Supporting Local Communities?...

Travel Agent Chatter | Friday 15 ·

2025/04/25

Shayna Zand and Steph join forces with Cazavia Travel to host a special edition this week's Friday 15 to celebrate Earth Month. Cazavia’s host agency is Montecito Village Travel and you can check out their HAR profile HERE! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us 12 pm CST for the podcast.Don't forget that you can submit questions and sign up for reminders for the F15 here!How can travel advisors influence client decisions without

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23:57

Narrowing Niche? TA Discounts? Customer Support?...

Travel Agent Chatter | Friday 15 ·

2025/04/18

Shayna Zand and Steph join forces with Lori Speers to host this week's Friday 15. Lori's host agency is Levarte Travel and you can check out their HAR profile HERE! our co-host! Also, we have a veritable barrage of questions this week, which you can read below, and then come and join us 12 pm CST for the podcast.Don't forget that you can submit questions and sign up for reminders for the F15 here!1. Why is it so hard to narrow down a host on a general niche (like Mexico AIs)?2. What's the deal

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23:49

ID Number to Sell Travel? Newbie as a Sub-Agent?...

Travel Agent Chatter | Friday 15 ·

2025/04/11

Our Managing Director Shayna Zand takes the helm this week at the Friday 15, with Connie Miller of Montecito Village Travel as our co-host! Check out Montecito's profile here and the questions below that Shayna and Conni will tackle this Friday at 12 pm CST.Don't forget that you can submit questions and sign up for reminders for the F15 here: https://hostagencyreviews.com/friday151. Do you really need an Identification number to be seen as a travel agency.. or can I essentially just book someone's

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18:24

Host Agencies in Japan? Seller of Travel Liability?...

Travel Agent Chatter | Friday 15 ·

2025/04/04

Steph and Shayna co-host the Friday 15 with Stephanie Pickles of PTN! Scope out PTN's profile here and the questions below that Stephanie, Stephanie and Shayna will cover this Friday at 12 pm CST.Don't forget that you can submit questions and sign up for reminders for the F15 here!1. Where do I find a list of all the host agencies in Japan (like HAR for US and CA). I want to start a branch operation in Japan. I want the consortium in Japan. What are the accreditation in Japan? -Joseph W.2. If an

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28:45

Billing for FIT Trips? How Do Leads Work?

Travel Agent Chatter | Friday 15 ·

2025/03/28

Steph and Shayna welcome Sheila Folk of Travel Industry Solutions to cohost the Friday 15 this week! You can check out TIS’s profile here on our brand-new travel tech software profiles.Here are the juicy questions they’ll tackle this Friday, as always, at 12 pm CST!1. Hi Stephanie and Team! Thanks for all you do! I am hitting a wall trying to figure out how to bill for group FIT trips. To have each person in the group pay individually for each hotel reservation and activity would cause many foreign

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01:41:45

Ex-pat living 6,000 miles from your clients. Maximum...

Travel Agent Chatter | Friday 15 ·

2025/03/24

View the video, transcript, and show notes at: https://har.news/vol32Today's guest made the leap from tech project management to travel advising in 2023 while living abroad in Switzerland. Within just two years, she's grown her agency, Your Travel Story, to nearly 6 times the sales from Year 1.What makes Grace Camoglu’s journey particularly fascinating is how she balances being an FIT travel advisor with living in Switzerland, raising two young children (ages 8 and 11), and primarily serving North

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27:28

Agency Name? Will Global Changes Affect US Travel? Do...

Travel Agent Chatter | Friday 15 ·

2025/03/21

In episode 200, Steph and Shayna co-host and Global Travel Collection is out sponsor. We’ve got three substantial questions to dig into this week, so study up & let’s go!1. I'm just in the beginning of becoming a travel agent and really appreciate all the information I have been able to get from Host Agency Reviews. Thank you so much! My question is related to my potential agency name. I have looked up the possible name on NameCheap and it was not listed but when I look on Facebook there is a

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24:23

Travel with Small Children? How To Organize Digital...

Travel Agent Chatter | Friday 15 ·

2025/03/14

In episode 199, Steph and Shayna co-host with Jennifer Dugan of Dugan’s Travels! Here’s the questions they’ll tackle this week. Please join us!1. What is your favorite place to travel with children under 5? ---Staci W.2. Hi guys, my question is about organizing and processes. Working independently it's difficult to see how other people organize not only their workflow but how they storetheir information to recall it. From as simple as an A-Z address book to put formats or special codes for

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29:58

How To Organize Contacts? Should I Go Out On My Own?

Travel Agent Chatter | Friday 15 ·

2025/03/07

In episode 198, Steph Lee co-hosts with a longtime friend of the Friday 15, April Swales of Uniglobe Travel Center. They’ve got two especially in-depth questions, so have a look and tune in Friday 12 pm CST!1. Do you have a good system for organizing all your travel BD contacts and promotional material of properties? I get overwhelmed with paper and business cards and even online and notes I still cannot seem to get a system in place for everything I receive. --- Sara R.2. I am an IC with about 2

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16:48

When to LLC? How To Be a Sub-Agent? Worried About...

Travel Agent Chatter | Friday 15 ·

2025/02/28

In episode 197, Steph Lee hosts and Andavo Travel is our sponsor. (Thanks, Andavo!) Here's a taste of the questions she'll cover!1. At what point should you LLC (so as to protect your assets), even if your income is not large yet? — Anonymous2. How does a newbie travel advisor become a sub-agent? And where can a newbie find a mentor? —Diana B.3. I always worry about being considered the Merchant of Record on flights and being on the hook for any refunds that are due the client while waiting on the

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20:13

System for Supplier Contacts? Go Independent? Thank...

Travel Agent Chatter | Friday 15 ·

2025/02/21

In episode 196, our very own Mary Stein co-hosts with the one and only Jenn Lee of Vacation Planners! Here’s the questions they’ll tackle this week!1. Do you have a good system for organizing all your travel BD contacts and promotional material of properties? I get overwhelmed with paper and business cards and even online and notes I still cannot seem to get a system in place for everything I receive. - Sara2. I am an IC with about 2 years in the business. I'm considering going out on my own because

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20:58

When to LLC? How to Deal with Failure? Which Course...

Travel Agent Chatter | Friday 15 ·

2025/02/14

In episode 196, we have a HAR Team special with Shayna Zand and Rita Perez! Here are the questions they’ll cover in this week’s episode!At what point should you LLC (so as to protect your assets), even if your income is not large yet?How do you deal with failure?I feel lost on which course to take. There seems to be the ASTA roadmap, This Accelerator course, and then the TRIPKIT course, which all seem to have rave reviews. But what's the difference?RESOURCES:➡️ Travel Agency Business Structures: How

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26:44

Client thank you gifts? Changing host agencies?...

Travel Agent Chatter | Friday 15 ·

2025/02/07

In episode 193, Steph cohosts again with Lori Speers of Levarte Travel! Here are the questions they’ll cover!1. How do I deal with a client who is searching while I am researching and I feel like I am in a race to find the best deal or price? —Pamela C.2. Hey Guys! I'm wondering, What are some ideas for "Thank You" gifts for my clients that are traveling to All Inclusives? I feel like it's easy to do gifts on cruises, I'm just not quite sure what to do for my land vacations. Any ideas? —Cindy W.3

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26:53

What CRM for Credit Cards? Too Many Hosts!! How to...

Travel Agent Chatter | Friday 15 ·

2025/01/24

In episode 192, Steph cohosts again with Jennifer Dugan of Dugan’s Travels! Here are the questions they’ll cover!1. Hi I’m a new independent travel advisor just getting ramped up and which CRM is recommended for CC payments- I would like my clients to pay directly using a CC or debit card. -Kevin Jordan2. How in the world can we go through 30 hosts in detail with questions to finally decide 1 to sign on? I have already contacted an attorney to form the LLC before sign up with the host.-Anonymous3

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