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PODCAST

Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

Can you build a business based on… “calm?” Host Susan Boles looks beyond the usual metrics of success to help you build a business where calm is the new KPI. With over 15 years of experience as an entrepreneur, CFO, and COO, Susan shares the business strategies that lead to a business with comfortable margins—financial, emotional, energetic, and scheduling margins. Join her and her guests as they counter the prevailing “wisdom” about business growth, productivity, and success to provide a framework

business entrepreneurship

All Episodes

44:48

Using Efficient Systems to Create Calm with Amelia Hruby

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/11/19

Why are efficient systems so essential for building a calmer business? And how do you go about finding the right systems and processes for yourself? We're continuing in our mini-series on my calmer framework for a calmer business. This week, we're focused on my favorite aspect of my CALMER framework -- efficient systems. We dive into the importance of understanding our own processes before building systems, and then explore some of the many ways our individual systems can look. We're joined

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42:01

Transitioning to a 4-day Workweek with Nathalie Lussier

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/11/05

What if you could build in more space to your business? An extra day off? More time to strategize? Less urgency and more rest? We're continuing in our mini-series on my calmer framework for a calmer business. This week, we're diving into margins -- financial margins, capacity margins, and energetic margins -- to decrease urgency and burnout and create calmer, more sustainable businesses. We're joined by Nathalie Lussier, an award-winning entrepreneur who has been making websites since she

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40:06

Building Systems of Care with Heather O'Neill

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/10/22

Taking care of people in or around your business isn't the default when it comes to business and what we're taught business should be. How is this way of doing business actually hurting us? And, how can we change our systems to be more authentically people-first? We're continuing in our mini-series on my calmer framework for a calmer business. This week, we're diving into lens of care and how operating with a lens of care can decrease panic and urgency in our daily work. We're joined by

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40:09

Engineering an Autonomous Work Culture with Marissa...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/10/08

Can we create calm workplaces that are not only remote, but also asynchronous? And can we do it while avoiding micromanaging from afar? We're continuing in our mini-series on my calmer framework for a calmer business. This week, we're diving into autonomy. Why is autonomy essential for a calmer business? What does an autonomous work environment even look like? And how can you apply some of the best systems and tips for creating an autonomous environment into your own business. We're joined

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8:55

Why Clarity Matters: Creating a Calmer Business...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/09/24

How can defining your business values and success more clearly lead to a calmer operation?This episode kicks off our miniseries on deconstructing the common elements that all calm businesses share. We're starting with the most foundational element: clarity. Clarity in business is often summarized by a simple yet powerful term: "freedom from ambiguity." In today’s discussion, Susan Boles explores how achieving clarity in your business's values, goals, and communications can lead to more

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9:26

Essential Elements of Building a Calm Business

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/09/03

What if you could design a business that inherently operates on calm, not chaos? What are the essential elements to make this possible, and how can they be systematically incorporated into your business model?As we dive into our new series on creating calmer businesses, we explore the foundational elements that make businesses serene and sustainable. Each episode of this series will deconstruct a key component, starting today with an overview of what it takes to design a business for

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21:25

Hidden Funding: Grants for Creatives, Consultants &...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/08/20

Can grants really fund your service business? This episode wraps up our deep dive into unique funding options for service businesses, exploring an often overlooked resource—grants.Meet Danielle Desir Corbett. She's a former grants administrator turned 4x grant-funded creative entrepreneur. She curates a monthly newsletter called "Grants For Creators," which shares funding opportunities for U.S. creatives and small business owners like grants, accelerators, pitch competitions, and more

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13:10

How to Use Debt Strategically

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/08/06

In this special 100th episode of Beyond Margins, host Susan Boles delivers her first solo discussion on utilizing debt thoughtfully to fund service businesses. Drawing from her experience as a fractional CFO, she explores the benefits and strategic uses of debt, shares real-world examples, and provides practical tips for business owners facing cash flow challenges or looking to seize growth opportunities.(00:00) - Introduction to Business Funding Options (01:40) - Celebrating 100 Episodes:

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49:12

Crowdfunding For service Businesses with Lena West

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/07/23

Do you need funding for your business but loathe the idea of giving up a piece of your company to someone else?I get it. You built this baby with your own two hands, most likely giving up nights, weekends, early mornings, and time with your friends and family to do it. So the idea of handing over part of that to someone who wasn’t sweating it out with you might make you feel pretty uncomfortable.The good news is, you don’t have to. There are other funding options that can provide the

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38:22

Finding the Money to Grow with Eda Henries

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/07/09

Cash is only easy to come by when you don't really need it. When things are going well, banks are happy to finance loans and lines of credit, and investors are easy to find when you're profitable and growing quickly. But we all know things aren’t always going well.For service-based businesses, where our products aren’t widgets but more often the intangible value of our brains and experiences, we tend to think that outside funding just doesn’t apply to us and our business model.But the truth

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49:34

The Structure & Policies That Support Your Team with...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/06/25

Consider this scenario: a key employee unexpectedly needs to take an extended leave. Is your business financially and structurally prepared to handle that without a hitch? This is a challenge many small businesses face, and it's crucial to be prepared.As we wrap up our series on sabbaticals, leaves, and breaks, we will examine the policies and financial planning that underpin them. To guide us through this topic, we have the privilege of hearing from Kate Tyson, a seasoned professional from

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37:45

Lazy Training, Fire Drills & Expecting the Unexpected...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/06/11

What happens when you unexpectedly need to step away from your business's operations? How can you prepare your business not just to survive but to thrive, even when key team members are away?In our continuing series on planning for leaves, sabbaticals, and breaks from your business, we’re shifting our focus from the personal side to the backbone of any business: operations.Layla Pomper, creator of Process Driven, joins me to delve into the empowering process of building operational

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45:16

Planning for Parental Leave with Erica Courdae &...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/05/28

How do you step away from your business for a necessary break without losing momentum or compromising your values? Deciding to take a leave or sabbatical, and then figuring out the best approach for you, how to maintain client relationships while you're away, or even ensuring you have enough financial security during your break are all complex challenges that many of us face.As part of my exploration of breaks, leaves, and sabbaticals and all of the different ways you can plan for them, I’m

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48:04

Navigating Breaks In Business and Life: Inside My...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/05/14

Sometimes, you just need a break. I know I did. What was meant to be a quick breather turned into a transformative journey of two and a half years. The show (and my company) emerged with a new name, a new look, and a new perspective on what truly sustains a business—and a life.I say that I took a break from my business. But the reality is that I broke. I realized that I was burnt out to the point where I was physically, psychologically, and emotionally impaired. In this episode, I share the

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3:51

Introducing Beyond Margins

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2024/05/01

Break the Ceiling is now Beyond Margins. I’m excited to bring back the show and introduce you to people thinking about operations, finance, and business-building with calm as their top KPI. Do you know someone who could use a little more calm in their business? Someone who wants to think beyond margins? Share the show with them! And make sure you follow or subscribe in your favorite podcast app.***Honestly, I don’t really want to 10x my business. There. I said it. I want interesting work,

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1:41

Taking a Break

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2021/08/03

I wanted to give you an update on what's going on with Break the Ceiling. Over the last two years, I've released almost a hundred episodes of Break the Ceiling. I've put out so many episodes that I'm really proud of, and I've talked to a ton of really amazing business owners. Thank you so much for listening and hanging out here with me, geeking out on the backend of running a business.I wanted to let you know that we're going on hiatus, so we won't be releasing any new episodes for a while

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31:22

Bake In Boundaries in Your Default Settings with...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2021/07/27

Boundaries are all about setting guidelines for how you work.From your very first interaction with a client or a prospect, you're giving them hints about how you work or even explicitly setting expectations for how you'll work together.So if you take four days to respond to their request for information, they might have the impression that you're a little slow. React immediately, and they'll think you're always available.What choices we make about where our boundaries are–or aren't–can have

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31:15

Examining Your Relationship With Your Business With...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2021/07/20

You are not your business.Your business is something you are creating, which means you have a relationship with it.Like any relationship that we are in, the relationship that we have with our business can be complex and takes understanding, consideration, and work. And as with our personal relationships, the ones that we have with our businesses are shaped by our past experiences, for better or worse.We might have been told that we’re supposed to leave our baggage at the door when we come

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46:51

Busting Productivity Myths and Redefining Work Life...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2021/07/13

When was the last time you crossed off everything on your to-do list? Have you ever? Does even glancing at it make you feel overwhelmed and maybe a little bad about yourself?Hustle culture tells us that working 24/7, 365 will bring us success, that we have to grind it out to gain ground.But not only is that not realistic for real people with families and friends and lives we want to live, it’s not even true.There’s a ton of research out there that says resting actually increases your

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43:29

The End Goal of Maintenance Mode, What it Is, and...

Engineering Calmer Agencies & Consulting Firms: Calm... ·

2021/07/06

Maintenance mode as a topic for the podcast actually came out of a personal capacity crisis.Like a lot of people, since March of 2020, I've been without child care. With my son in hybrid school all year long, I gradually started having less and less time to devote to ScaleSpark.I lowered the bar on my expectations for myself and what I could accomplish again and again and again, but there was still stuff that just wasn't getting done.Don't get me wrong, I wasn't sitting around doing

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129 results

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