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PODCAST

The Crisis Cast

Lissa Druss & Thom Serafin

The Crisis Cast is a conversational journey in business leadership during a crisis. Our cast of experts review crisis management scenarios and provide resources for navigating uncharted waters. Each episode is moderated by renowned crisis communicators Lissa Druss and Thom Serafin.

business management

All Episodes

35:45

Ray Hanania - What To Do With A Public Feud

The Crisis Cast ·

2025/06/09

What fueled the public feud between Donald Trump and Elon Musk? Journalist Ray Hanania suggests reporters are spending too much time on the rhetoric, and not seeking the real story. In this episode of the Crisis Cast, Thom Serafin chases answers to what sent President Trump and his DOGE leader Musk into a relationship tailspin. Hanania reminds us of what he says is the President's major motivator: media shock value. He cautions that "perspective journalism" is leading us farther from the truth. Ray

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38:33

Matthew Serafin - My Viral Life with Beyoncé

The Crisis Cast ·

2025/06/02

There's a ton of great stories about someone "blowing up" on the internet. Our favorite tale is what we'll cover in this week's episode. Matthew Serafin is a corporate strategist by day, and a concert streaming superstar by night. In this edition of the Crisis Cast, we'll learn how Matthew went viral all because of his passion for the music of Beyoncé. How is this a crisis? Well, the planet is hurting for strong and supportive communities. Matthew Serafin is gifted, when it comes to connecting

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29:29

Fr. Anthony Pizzo - My 50-year friendship with Pope...

The Crisis Cast ·

2025/05/23

It's true. Our guest this week has the pope's cell phone number. But long before cell phones, Father Anthony Pizzo was a close confidant of Cardinal Robert Prevost. In this episode, Father Pizzo shares the story of his 50-plus year friendship with the first American pontiff. Lissa Druss and Thom Serafin explore the depths of the Augustinian order, what the world stage can expect from Pope Leo XIV, and why he'll insist on the care of common people.

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22:07

FLASHBACK: Druss & Serafin - Gifts of Immigration

The Crisis Cast ·

2025/05/19

The United States Oath of Citizenship is the destination of some of the brightest minds and biggest hearts that call our nation home. Inspired by the naturalization ceremony at Ellis Island's Great Hall on Constitution Day 2022, this episode traces the paths of our hosts' ancestors. We'd like to honor every family's story by sharing the origins of Lissa & Thom from their roots in Italy and Poland. The Crisis Cast team invites you to share your story. Simply record a voice memo and email it to

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40:42

Robin Johnson - How To Be Illinois' Next Senator

The Crisis Cast ·

2025/05/13

As the field of candidates to replace Dick Durbin in the U.S. Senate, we've put together the manual on what it will take to win that seat. In this episode, Lissa & Thom welcome back professor Robin Johnson of Monmouth College. Robin is the first call anyone should make if you want to really understand voters in the midwest -- especially downstate Illinois. This discussion hits on Illinois' national perspective, the source of the widening political divide, the changing nature of political engagement

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27:17

George Ryan - In His Words

The Crisis Cast ·

2025/05/04

George Ryan's legacy is built largely on being the Illinois Governor who halted prison executions. The son of a pharmacist, Ryan grew up in Kankakee County where he launched one of the most storied and complicated political careers in Illinois history In this episode, Lissa Druss and Thom Serafin revisit a conversation we had with Illinois’ 39th governor on May 2nd 2021. Mr. Ryan died May 2, 2025, at age 91. You'll hear Lissa & Thom's personal reflections on former Governor Ryan. Plus, Mr. Ryan

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26:39

Illinois' Pension Crisis

The Crisis Cast ·

2025/04/28

This is a tale of two governing bodies. In this episode, we go to grad school on the stark differences between Illinois' municipal and state pensions. Lissa Druss and Thom Serafin are in our chat room with Naperville's city manager, Doug Krieger and Mark Fowler, executive director of the Northwest Municipal Conference. Both leaders have been instrumental in stabilizing city pensions across the state, but reforms in Springfield may threaten that stability. We'll get into a conversation about why

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27:10

José Sánchez - Building A Healthcare Safety Net

The Crisis Cast ·

2025/04/22

Funding for healthcare has reached an unprecedented crossroad. But the path of Humboldt Park Health is secured through the tenacious leadership of its president, José R. Sánchez. He tells the Crisis Cast, "I wake up thinking I'm going to conquer the world." In this episode, Lissa Druss talks with Mr. Sánchez about the critical role of safety net hospitals in underserved communities. Sánchez shares just how vulnerable community hospitals are, and how his team transformed Humboldt Park Healthcare

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30:45

Kam Buckner - Fighting for Chicago's reputation

The Crisis Cast ·

2025/04/14

How is it that Chicago still lacks a city charter? We're chasing the answer to that question this week with Kam Buckner who represents the 26th District in the Illinois General Assembly. Rep. Buckner insists the city's lack of a constitution keeps us from any effective governance. In this episode, Lissa & Thom get to the heart of how Rep. Buckner's long and illustrious resume led him to Springfield. We'll hear how he's drafting a values document for city, and why he's been able to attract

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30:11

Roe Conn - Living In The Real World of Justice

The Crisis Cast ·

2025/04/03

After a storied career in media, Roe Conn is living his father's dream for him, as a devoted public servant. In the summer of 2021, Conn became a sworn deputy and Director of the Cook County sheriff's office. In this episode of the Crisis Cast, Lissa Druss & Thom Serafin dig into what a career pivot like that looks and feels like. We'll hear about Conn's task force to reduce carjackings in Cook County and his insights on crime analytics. Plus, April 1st marked a major shift in the electronic

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24:37

Our COVID-19 Birth

The Crisis Cast ·

2025/03/21

On March 17, 2020 Lissa Druss called us together to button down the launch of this podcast. It was just days prior to the State of Illinois' official call for a "shelter in place" due to the global pandemic. In this episode, Lissa, Thom Serafin, and our producer Todd Manley met on St. Patrick's Day 2025 to discuss what we've learned about leadership and humanity over the past five years. We'll share our five most-downloaded episodes and listen back to the many voices that have been our "crisis"

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30:48

Ted Dabrowski - How To Revive Illinois

The Crisis Cast ·

2025/03/14

Too many voices simply complain about the struggles of our state. Wirepoints President Ted Dabrowski enters our chat room with solutions for Illinois. Ted's approach is driven by 16-year career in international finance, based in Poland and Mexico. During this episode, you'll hear what compelled Dabrowski to come home to engage in public policy. Plus, we'll dive into the what can be done to change the state's power dynamics, and how to engineer a turnaround in economic growth. Ted Dabrowski is

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38:54

Gregory Royal Pratt - Grading Mayor Johnson's trip to...

The Crisis Cast ·

2025/03/07

Four "sanctuary city" mayors faced a grilling before Congress this week. How did Chicago's Brandon Johnson perform? You'll hear his grade from Chicago Tribune investigative reporter Gregory Royal Pratt. Pratt is literally writing the book on City Hall, and breaks down the chaos of a 6-plus hour hearing on Capitol Hill that questioned Chicago's role in immigration reform. Lissa & Thom get into the weeds on the city's fractured political factions, and the future of reporting in the age of social

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25:20

Brian Bernardoni - DOGE's Non-Profit Fallout

The Crisis Cast ·

2025/02/27

In times of crisis, few organizations can rise to the occasion like The Salvation Army. But a $24 million budget shortfall, driven by Elon Musk's team at DOGE is putting the services "The Army" provides in peril. During this episode, we examine the impact of massive federal funding cuts on non-profits. Lissa Druss is joined by Brian Bernardoni, Executive Council Chair for the North & Central Division of The Salvation Army. We'll unravel the complexities of financing non-profits. Plus, break down

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38:34

Ray Long - The Fall of Mike Madigan

The Crisis Cast ·

2025/02/22

We've had more than a week to digest the trial of former Illinois House speaker Michael Madigan. We're still processing. Who better to guide that thinking than the Chicago Tribune's investigative reporter Ray Long. In this episode, Ray joins Lissa & Thom to explore the implications of Madigan's conviction on Illinois politics and the broader issues of corruption within Illinois' political system. We'll get into the challenges of ethical governance and the role of journalism in documenting

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23:04

Crisis Cast Whiteboard: Illinois' Greatest Irony

The Crisis Cast ·

2025/02/13

Here's some political whiplash. Former Illinois House Speaker Michael Madigan historic corruption conviction lands just days after impeached Governor Rod Blagojevich is pardoned by President Donald Trump. Some might say, "Only in Illinois." During this episode of the Crisis Cast, Lissa Druss and Thom Serafin contemplate whether Madigan's conviction signals the full closure of Springfield's legacy patronage culture. Plus, what kind of price will the state pay for J.B. Pritzker's pursuit of the

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46:25

Amy Guth - Why Words Matter

The Crisis Cast ·

2025/02/06

How do you find the words, when events leave you speechless? That's one of the questions that faced Los Angeles-based screenwriter and producer Amy Guth during the recent wildfires. During this episode, Thom Serafin gets curious about writer's block and hidden narratives with Amy. This is a conversation about getting started on a book, on a film, on anything. Plus, you'll learn how Guth became a baroness. Amy Guth also hosts two podcasts: Crain's Daily Gist and Words Matter. You can read her

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19:58

Crisis Cast Whiteboard - Tragedy in Washington D.C.

The Crisis Cast ·

2025/01/30

The midair collision of an American Eagle passenger plane and an Army Black Hawk helicopter underscored the critical nature of crisis response. A space Lissa Druss and Thom Serafin live and breathe. During this episode of the Crisis Cast, we'll discuss the hard realities facing the new Secretary of Transportation, Sean Duffy. Plus, we'll chat through the White House's on again-off again funding freeze and what may have fueled its demise.

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35:07

Ilyce Glink - Best Money Moves 2025

The Crisis Cast ·

2025/01/24

This conversation hits warp speed with Lissa's first question. Will the new economic policies of the White House bring benefits or detriments? Who better to answer that, than our financial wellness guru Ilyce Glink? We'll learn how to square public perception with economic reality as Lissa Druss and Thom Serafin dig into Ilyce's expertise on the market, and our place on the global stage relative to tariffs. Does it make sense to cap credit card interest, and should you wait before diving into

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25:18

Justin Kaufmann - Trespassing on the NEXT New Year

The Crisis Cast ·

2025/01/17

Serious political junkies jump right into predicting the next ballot. Listen in as Lissa Druss and Thom Serafin trespass on 2026. We invited Axios Chicago's Justin Kaufmann back to debate the shifting tides for the 5th floor of Chicago's City Hall, the governor's mansion, and a very critical U.S. Senate seat. During this episode of the Crisis Cast, we examine what might be the tipping point for Mayor Brandon Johnson. Plus, what's the next move for Senator Dick Durbin, and who will step up to

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181 results

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