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PODCAST

The Backstory

The Backstory, formerly the High Stakes Podcast, is a new, limited series from Jarrard Inc. President and Co-Founder Anne Hancock Toomey. For nearly two decades, Jarrard – one of the nation’s top communications consulting firms for healthcare – has partnered with thousands of leaders across the country who are striving to make healthcare better every day. But this isn’t a podcast about healthcare, or politics or even communications. It’s about authentic leadership. The Backstory is about

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All Episodes

39:35

04. From Patching Divots to Corporate Pivots, with...

The Backstory ·

2024/07/31

Today, host and Jarrard Inc President Anne Hancock Toomey chats with Bill Southwick, the "Physician Whisperer" and a titan in healthcare leadership. Southwick dives into his 25-year journey of turning struggling companies into success stories, highlighting his recent triumph in transforming Querm into QualDerm.He underscores the power of relationship-building, culture and leadership in driving success. Southwick also shares vibrant anecdotes from his upbringing in Shelter Island, New York, his

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42:16

03. From Front Line Customer Service to Leading...

The Backstory ·

2024/07/17

Join host Anne Hancock Toomey as she sits down with Sheri Shapiro, Senior Executive Vice President and Chief Strategy Officer of CommonSpirit Health. Shapiro shares her impressive journey from learning customer service and breaking bad news at a dry cleaner, to healthcare consulting to leadership roles at organizations like Trinity Health and CommonSpirit Health. Throughout the conversation, Shapiro comes back to the foundational ideas of authentic leadership, effective communication and empathetic

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41:24

02. From Working Night Shift to Leading a Health...

The Backstory ·

2024/07/03

Join host Anne Hancock Toomey, president of Jarrard Inc., as she welcomes Chris Roth, President and CEO of St. Luke's Health System in Idaho, to the podcast. In this engaging conversation, Roth reflects on his 17-year journey at St. Luke's. During his tenure, which encompassed multiple roles, St. Luke’s evolved from a two-hospital operation to an integrated health system with ten hospitals. Roth shares formative experiences, from watching his mother and her nursing school classmates practice

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38:27

01. From Flipping Burgers to Healthcare CEO, with...

The Backstory ·

2024/06/20

Join host Anne Hancock Toomey as she sits down with Pete November, CEO of Ochsner Health, on the inaugural episode of The Backstory podcast. Starting from his early days flipping burgers at Wendy’s, November went through undergrad and law school at the University of Kentucky – where one of his most formative leadership lessons occurred – and began his career as a healthcare attorney specializing in M&A. Moving from private practice to in-house roles, November rose through the ranks to eventually

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2:19

Coming soon: The Backstory, with Anne Hancock Toomey

The Backstory ·

2024/06/12

Welcome to The Backstory, with Anne Hancock Toomey, president and founding partner of Jarrard Inc. For nearly two decades, Jarrard – one of the nation’s top communications consulting firms for healthcare – has partnered with thousands of leaders across the country who are striving to make healthcare better every day.But this isn't a podcast about healthcare, or politics or even communications. It's about authentic leadership. The Backstory is about demystifying respected leaders who've had a lot of

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21:31

019. Creativity and Opportunity in Behavioral Health,...

The Backstory ·

2024/05/01

Karin Jeffers, CEO of Clinical & Support Options (CSO), discusses the founding of CSO in 1955 and the organization's mission to provide mental health services to families across Western Massachusetts. She highlights the evolution of behavioral health care and the progress made in reducing stigma, particularly during the COVID-19 pandemic. Jeffers also discusses the unique challenges and opportunities in Western Massachusetts, including the need for collaboration and recruitment of staff. She

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24:44

018. Trust, Finances and Storytelling in Healthcare...

The Backstory ·

2024/04/10

Dan Beuerlein is a managing director at Brentwood Capital, where he advises health services companies on M&A and capital raises. While his expertise extends across sectors, he has a particular focus on autism services, women's health and fertility, and outpatient surgery. Here, Beuerlein and Jarrard Vice President Ellis Metz talk about the state of the capital markets today, the work PE and other investors need to do to better tell the story of their work and value in healthcare, and their

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20:04

017. Post-Acute Care and Private Equity: Consumer...

The Backstory ·

2024/03/20

This Sunday, we’re unveiling our new survey (the first of its kind at Jarrard), which sought the opinion of more than 1,000 adults across the country about their perception of post-acute models of care and private equity’s role in healthcare. Over the past decade, industry segments such as urgent care clinics and post-acute rehabilitation have evolved from emergent trends to mainstream components of care delivery. And in parallel, the involvement of private investors in healthcare has grown. With

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16:13

Conference Reaction: HPE Miami 2024

The Backstory ·

2024/03/08

McDermott Will & Emery's annual two-day event convenes leaders and investors from across the industry to discuss emergent trends and topics impacting the healthcare investment world. This year, its timing couldn’t have been more appropriate. On Tuesday, just one day before the conference kicked off, the FTC, HHS and DOJ announced their shared investigation into private equity’s role in healthcare. This development, among others shaping the market – including the continued repercussions of

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19:42

016. Retail Healthcare: Are Referrals the Same as...

The Backstory ·

2024/02/28

Is retail healthcare the disruptor, the partner, the gap-filler or something else? What’s the best way for traditional health systems to interact with retail healthcare providers? There have been stories in the healthcare trades about these questions, so Abby McNeil and Sheila Biggs joined the High Stakes Podcast to sort them out. McNeil is a vice president and deputy lead of Jarrard’s Regional Health Systems Practice. Biggs is a vice president and deputy lead of our Health Services practice.Key

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23:28

015. DEI in healthcare: When words get in the way,...

The Backstory ·

2024/02/14

In this week’s High Stakes podcast, we explore the state of diversity, equity, and inclusion (DEI) initiatives in healthcare through a conversation with Jarrard Senior Vice President James Cervantes – who also serves as the leader of our Regional Health System Practice – and Senior Managing Advisor Allyson Carr. While DEI and health equity work has gained momentum throughout the industry as a workforce priority over the past four years, it is still often poorly understood, leading to underwhelming

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23:35

014. Academic and National Health Systems: 2024...

The Backstory ·

2024/01/31

At the end of 2023, we published our annual piece on healthcare trends primed to shape the new year. Leaders from each of Jarrard Inc.’s five practices shared insights on various challenges and opportunities facing the health systems and other provider organizations they serve. In this week’s High Stakes podcast, we’re releasing our full conversations with Tim Stewart, Jarrard partner and leader of our Academic Health Systems Practice, and Emily Shirden, vice president and leader of our National

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22:58

013. Regional and Public & Community Health Systems:...

The Backstory ·

2024/01/17

This week, we continue our series of conversations with Jarrard practice leaders in an episode focused on Regional, as well as Public and Community health systems. In the podcast, senior vice president James Cervantes lays out the trends he’s watching for regional health systems in 2024. Vice president Letitia Fecher offers insight into what matters most for Public and Community health systems moving through the year. Notable here, as well as in our next conversation about National and Academic

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20:02

012. Health Services: 2024 Healthcare Trends to Watch

The Backstory ·

2024/01/03

Last week, we published our annual piece on healthcare trends to keep an eye on in the new year. This year, our practice leads discussed a number of critical healthcare issues, from cybersecurity to partnerships between health systems and community providers. But, as the title suggests, the core piece of advice our team offered is to select the One Thing that can make the most impact and start there. Here is the first in a series of conversations with those Jarrard leaders to discuss what they think

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25:18

011. Red Teams and Change Management, with Shawn...

The Backstory ·

2023/12/20

Long-term success is contingent on consistent performance. In the context of healthcare’s continual change, leaders are challenged with maintaining performance standards while the walls shift around them. This unpredictability impacts more than the day-to-day — it can rattle the confidence of every stakeholder and create doubt that impedes teams’ ability to act. In this week’s High Stakes podcast, we discuss the virtues and strategies of thoughtful change management with Shawn Evans, executive

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24:50

010. Care coordination: Better outcomes through...

The Backstory ·

2023/12/13

There’s no single pill to cure all of healthcare’s problems. It’s a vast and incredibly complex organism with a long list of infirmities, each requiring a treatment plan that is simultaneously highly specialized and interoperable with the many other moving parts. Nowhere is this more evident than in the pursuit of value-based care. Fortunately, there’s a growing market for organizations focused on one problem for the betterment of the whole. In this week’s High Stakes podcast, we spoke with Robin

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15:40

Nashville Health Care Council Sessions: Brian Regan,...

The Backstory ·

2023/11/29

Private equity is increasingly part of today’s healthcare’s framework. As a $4+ trillion industry teeming with innovation, healthcare is a seedbed for new ideas and, thus, investments from private equity streams. But as a relatively new trend, at least at this scale, private capital partnerships tend to be shrouded in some mystique. This week, we continue our Nashville Health Care Council Sessions podcast series with a conversation featuring Brian Regan, Head of Healthcare Group at WCAS (Welsh

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30:11

009. Buying the Umbrella Before it Rains: Hospital...

The Backstory ·

2023/11/15

Healthcare providers, traditionally among the most trusted institutions in society, are facing unprecedented scrutiny from regulators, the media, the marketplace and the people they serve. But despite the narrative, this high-pressure moment says more about the state of the industry writ large than than any specific player – particularly providers of care. In this week’s High Stakes Podcast, industry veterans David Jarrard and Teresa Hicks discuss the ripples that led to this watershed moment, as

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12:01

Nashville Health Care Council Sessions: Marc Watkins,...

The Backstory ·

2023/11/01

This week, we continue our Nashville Healthcare Sessions podcast series with another conversation about the role of retail in healthcare, this one with Kroger Health’s Chief Medical Officer, Dr. Marc Watkins. Dr. Watkins was on stage at Sessions with Dr. Kevin Ban of Walgreens. Seeing the leaders of two major retail healthcare organizations sitting side by side discussing the future of their sector was emblematic of the collaborative spirit present throughout the conference. Two competitors in firm

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14:13

Nashville Health Care Council Sessions: Kevin Ban,...

The Backstory ·

2023/10/18

This year’s Nashville Healthcare Sessions was a unique meeting of the minds, convening high-level industry peers and competitors to discuss the current state of healthcare. Featuring in-depth conversations between leaders often pitted toe-to-toe in the marketplace, the event provided candid snapshots of healthcare issues and conditions that everyone is facing. In one panel, Walgreens Chief Medical Officer Kevin Ban, M.D., shared the stage with other leaders in the retail healthcare space to exchange

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