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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:17:34

Ransomware Shifts to Hypervisors as AI Risk,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/17

Ransomware payments may be falling, but attackers are not retreating—they are shifting their focus upstream to hypervisors, where a single compromise can undo years of layered security investment. This change fundamentally alters the risk equation for MSPs whose architectures emphasize shared infrastructure and efficiency. Lower payments reflect reduced victim capacity, not reduced attacker effectiveness, forcing adversaries to increase the impact of each successful breach. Recovery speed,

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00:13:51

AI for MSPs: Navigating Governance, Quality Control,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/16

Analyst firm Forrester has projected that AI-native cloud solutions could generate $20 billion in revenue by 2026, significantly reshaping enterprise IT operations. However, the transition to these solutions raises concerns about governance gaps that could lead to outages. Organizations are increasingly redesigning their systems across various sectors, including education and infrastructure financing, to manage the risks associated with AI. This shift is underscored by a recent Gallup poll

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00:14:22

AI for MSPs: Navigating Hiring Challenges and IT...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/15

Global IT spending is projected to reach its highest level in 30 years, driven primarily by investments in artificial intelligence (AI) and cloud services. According to a report from the International Data Corporation, spending on hardware, software, and IT services is expected to rise by 14%, marking the fastest growth rate since 1996. However, the benefits of this spending surge are not being realized by Managed Service Providers (MSPs), as hyperscalers dominate the market by building extensive AI

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00:21:59

MSP Cybersecurity: Transforming Security from Cost...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/14

Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity of viewing cybersecurity as a growth driver rather than a cost center. He argues that the increasing sophistication of cyber threats, which now target small businesses, necessitates a shift in perspective. Aldridge highlights that organizations must recognize cybersecurity as essential for survival, framing it as revenue protection and enablement. He cites the example of MGM, which suffered a

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00:17:22

MSP Cybersecurity Risks: OpenAI's Warning on AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/12

OpenAI has released GPT 5.2, a new model that reportedly outperforms industry professionals across 44 occupations in benchmark tests, completing tasks over 11 times faster and at less than 1% of the cost of expert professionals. This development follows a declaration of urgency from CEO Sam Altman, who highlighted the need to enhance ChatGPT's capabilities in response to competition from Google's Gemini 3. The implications for Managed Service Providers (MSPs) are significant, as the model aims to

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00:15:15

AI for MSPs: Navigating Adoption Challenges and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/11

Microsoft's analysis of 37.5 million de-identified conversations from its CoPilot feature indicates that AI assistants are becoming increasingly integrated into daily life, with users frequently seeking health-related advice and engaging in programming discussions during weekdays. However, despite this growing reliance on AI, CoPilot only commands about 3% of the AI chatbot market, significantly overshadowed by ChatGPT's 80% share. Deloitte's recent report highlights persistent barriers to AI

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00:13:25

AI for MSPs: Overcoming Trust Issues and Embracing...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/10

AI adoption among business leaders is facing significant skepticism, as a recent survey by Workato and Harvard Business Review revealed that only 6% of over 600 tech leaders expressed full confidence in AI agents managing essential processes. Despite this lack of trust, 86% of respondents indicated plans to invest more in AI technology over the next two years. Key challenges hindering widespread adoption include cybersecurity concerns, data quality issues, and the readiness of business processes for

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00:15:37

AI for MSPs: Addressing Adoption Challenges and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/09

AI adoption is facing significant challenges, as evidenced by Microsoft's CoPilot Plus initiative, which accounted for less than 10% of systems shipped in Q3 2024. Despite initial enthusiasm, privacy concerns surrounding features like the recall function have hindered consumer interest, leading Microsoft to pivot towards making all Windows 11 computers AI-capable through cloud-powered features. Concurrently, a decline in workplace AI usage has been reported, with only 11% of employees at large

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00:16:17

MSP Cybersecurity: Navigating Job Cuts and AI...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/08

The managed service provider (MSP) market is projected to grow significantly, with a valuation increase from $337.6 billion in 2024 to $406.74 billion in 2025, driven by the complexity of modern IT infrastructures and rising cybersecurity threats. However, small businesses in the United States are facing severe challenges, shedding jobs at pandemic-level rates, with a net loss of 120,000 jobs reported in November 2025. This trend highlights a growing divide between small and large enterprises, as

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00:20:17

AI for MSPs: Transitioning from RPA to Agentic...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/07

Chris Radich from UiPath discusses the transition from traditional Robotic Process Automation (RPA) to agentic automation, emphasizing its potential to streamline end-to-end business processes. This shift allows organizations to focus on delivering outcomes rather than merely automating tasks. Radich highlights that agentic automation can handle complex processes, such as tax return processing for the IRS, which fundamentally changes how technology is perceived in terms of pricing and service

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00:39:54

MSP Cybersecurity: Addressing Identity Risks and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/06

The integration of advanced AI capabilities in tools like OpenAI Atlas and Microsoft Teams has raised significant security concerns, particularly regarding identity and trust vulnerabilities. Recent findings from LayerX indicate that the Atlas browser has critical vulnerabilities that could allow attackers to inject harmful instructions, while Microsoft Teams has a flaw that enables attackers to bypass Microsoft Defender protections through guest access. These issues highlight the fragility of AI

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00:14:41

MSP Pricing Pressure: Microsoft 365 Subscription...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/05

Microsoft has announced a price increase for its Office productivity software subscriptions, set to take effect on July 1, 2026. The Microsoft 365 Business Basic subscription will rise from $6 to $7 per user per month, while the Business Standard subscription will increase from $12.50 to $14. Additionally, the Microsoft 365 E3 enterprise subscription will see a 13% hike from $23 to $26. This adjustment follows a period of infrequent price changes since the launch of Office 365 in 2011 and reflects

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00:15:00

MSP Cybersecurity: Addressing AI-Driven Threats and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/04

Amazon Web Services (AWS) has made significant advancements in artificial intelligence (AI) at its reInvent event, introducing a new AI training chip, Trainium 3, which reportedly enhances performance for AI training and inference by up to four times while reducing energy consumption by 40%. Additionally, AWS launched new features in its Agent Core platform, allowing developers to set boundaries for AI agents and log user interactions. The introduction of customizable AI models through the new

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00:13:49

MSP Cybersecurity: Addressing AI Vulnerabilities and...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/03

AI-integrated tools, such as OpenAI's Atlas and Microsoft Teams, are introducing new trust and identity risks, particularly through vulnerabilities like prompt injections and guest access features. The Atlas browser, launched on October 21, 2025, has been identified as having security flaws that could allow attackers to inject harmful instructions. Similarly, Microsoft Teams has a vulnerability that permits attackers to bypass security protections when users join external tenants as guests. These

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00:15:34

AI for MSPs: OpenAI's Code Red and the Need for Data...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/02

OpenAI has declared a "code red" as it faces intensified competition from companies like Google and Anthropic, prompting a shift in focus towards enhancing the capabilities of its ChatGPT platform. CEO Sam Altman has urged staff to prioritize improvements in speed, reliability, and personalization, delaying other initiatives such as advertising. This strategic pivot comes as OpenAI also announced an ownership stake in Thrive Holdings, a company that acquires and transforms service firms,

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00:16:15

MSP Cybersecurity: Addressing Rising Costs and Job...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/12/01

Small businesses in the U.S. are facing rising costs and job losses, with 70% of owners citing inflation as their primary concern, according to a recent Bank of America study. Despite this, 75% of small business owners remain optimistic about revenue growth in the coming year. However, the disparity in employment trends is stark, as small firms shed 88,000 jobs while larger companies gained 151,000. This economic environment is leading to a reduction in discretionary tech spending, as small

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01:00:39

Navigating Endpoint Security: Tackling Shadow IT,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/30

The episode discusses the increasing complexity of endpoint security, driven by the rapid proliferation of devices due to remote work, BYOD policies, and the rise of shadow IT. Data indicates that shadow IT has surged by 59% since remote work became mainstream, with nearly half of cyberattacks linked to these unauthorized applications. Managed Service Providers (MSPs) are facing challenges in managing this expanded attack surface, as traditional security measures often fail to account for the

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00:19:34

AI Transparency Regulations Impacting MSPs: German...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/26

A German court has ruled that OpenAI's training of its GPT-4 and GPT-4.0 models involved copyright infringement, requiring the company to disclose the frequency of usage of specific song lyrics in its training data. This ruling, initiated by GEMA, a German copyright collective, has significant implications for copyright holders, particularly in the music industry, as it may lead to financial benefits for artists from generative AI technologies. The decision contrasts with a recent UK case where

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00:13:50

MSP Cybersecurity: Governments Target Russian...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/25

The United States, United Kingdom, and Australia have imposed sanctions on the Russian hosting provider MediaLand due to its facilitation of ransomware operations. MediaLand has been linked to various cybercrime activities, including support for groups like LockBit and BlackSuit, and has been identified as a provider for cybercrime marketplaces. The sanctions freeze assets within the U.S., U.K., and Australia and expose individuals engaging in transactions with MediaLand to potential enforcement

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00:14:16

AI for MSPs: Bridging the Skills Gap and Enhancing...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/11/24

Cloud managed services are experiencing rapid growth, with the market projected to expand from approximately $50.62 billion in 2025 to $120 billion by 2035, reflecting a compound annual growth rate of 8.16%. This growth is driven by organizations across various sectors, including finance and healthcare, seeking to enhance their cloud operations and address cybersecurity risks. However, a widening performance gap among managed service providers (MSPs) is evident, as only the most capable firms are

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1,855 results

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