The Civil Service World Podcast

Continuing our new Changemakers series, Suzannah talks to Ben Lovatt, deputy director of the Contact Engagement Platform at HMRC, to find out how the agency is using robots and automation to make services better.We also speak to Duncan Brown, head of software engineering at the Department for Science, Innovation and Technology’s AI incubator; and Owen Barry, Capita’s managing director for central government, about how automation, robotics and agentic AI are reshaping work across the public sector –

In the first of our new Changemakers series, Suzannah talks to Claire Donaldson, Innovation Hub co-founder and lead at the Department for Science Innovation and Technology, about building the conditions for innovation in the public sector, getting creative with your pitches, and the benefits of working in partnership.Hosted by Suzannah Brecknell, editor-in-chief, Civil Service World.Edited and produced by Podot. Produced and edited by Ewan Cameron for Podot

The government’s top commercial official speaks to CSW about the pressures, and lessons, from the government’s response to coronavirus

CSW chats to HM Revenue and Customs’ deputy chief executive Angela MacDonald to get the inside story of the department key role in the government’s response to coronavirus, and what is was like to switch jobs in the pandemic.Hosted by Richard Johnstone. With Angela MacDonald. Edited by Nick Hilton for Podot.

On this week's Civil Service World Podcast, the last of the series, Jess and Suzannah are discussing changes to diversity and inclusion within the civil service, and how that's changed and challenged preconceptions about who civil servants are. For the conversation, they're joined by Charlotte Dring, co-founder of the Cross-Government Social Mobility Network, and Emran Mian, Director General, Decentralisation and Growth at MHCLG. Hosted by Jess Bowie and Suzannah Brecknell. With Charlotte Dring and

On this week's Civil Service World Podcast, Suzannah Brecknell and Jess Bowie are discussing kindness in the civil service. They're joined for the discussion by former civil servant and founder of One Team Gov, and also, down the line from Scotland, by Sarah Davison, CEO of the Carnegie UK Trust, and Dr Elizabeth Kelly, a GP. Hosted by Jess Bowie and Suzannah Brecknell. With Kit Collingwood. And Sarah Davidson and Elizabeth Kelly. Produced and edited by Nick Hilton for Podot. Additional recording

On this week's Civil Service World Podcast, Jess Bowie and Suzannah Brecknell discuss Suzannah's visit to the first annual conference of the Office for Statistics Regulation where she spoke to Ed Humpherson, Deborah Ashby and Baroness Onora O'Neill about how we can improve communication about statistics. Hosted by Jess Bowie and Suzannah Brecknell. With Ed Humpherson, Deborah Ashby and Baroness Onora O'Neill. Produced and edited by Nick Hilton for Podot. Visit www.civilserviceworld.com/ for

On this week's episode of The Civil Service World Podcast, Jess and Suzannah speak to social worker Ryan Wise and Katie Rose from the Centre for Public Impact about a new blueprint for social work. Can the approach to social work be entirely overhauled, or are our current systems too entrenched for renovation? The Centre for Public Impact UK is a not-for-profit that helps government and public sector organisations to prepare for the complex challenges they face. You can read the blueprint here: