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PODCAST

PMP Industry Insiders

Brought to you by Donnie Shelton and Dan Gordon

The PMP Industry Insiders podcast helps pest control and lawn care professionals grow their businesses. Every week, hosts Donnie Shelton and Dan Gordon talk with the biggest players in the pest control and lawn care markets about what’s changing in the industry and take listeners to the front lines of what the future holds.

business management

All Episodes

39:07

Episode 236: How to Grow a Pest Company Through Fintech

PMP Industry Insiders ·

2025/07/31

This week, Jacob Olins, SVP & GM of Fintech for WorkWave, joins Dan and Donnie this week to discuss trends in financial services available through pest and lawn software providers and how they can help you grow your business. They touch on consumer financing, fleet cards, credit card surcharges and more capabilities on the horizon. Guest: Jacob Olins, SVP & GM, Fintech, WorkWave Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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42:56

Episode 235: How to Establish a Legal, Effective AI...

PMP Industry Insiders ·

2025/07/24

Artificial intelligence is changing the way we do business, but it's still the Wild West. This week Dan and Donnie welcome Bennett Borden, CEO of Clarion AI Partners, who shares his expertise as an AI lawyer and data scientist. He covers how to responsibly implement policies for using AI — which he calls the most transformative technology since electricity — in pest and lawn companies.Guest: Bennett Bordon, CEO, Clarion AI Partners Hosts: Dan Gordon, PCO Bookkeepers & M&A

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37:35

Episode 234: OBBBA: Operational & Tax Impacts for PMPs

PMP Industry Insiders ·

2025/07/17

The One Big Beautiful Bill Act was signed into law on July 4. This week on PMP Industry Insiders, Dan and Donnie discuss what the tax and operational impacts will be for pest control companies and their owners. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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41:17

Episode 233: Opportunities & Challenges for Pest...

PMP Industry Insiders ·

2025/07/10

Allie Allen, BCE, CAE, VP of Membership and Certifications for National Pest Management Association, joins Dan and Donnie this week. She shares takeaways from the recent Executive Leadership Forum, where industry leaders discussed challenges and opportunities related to workforce development, regulatory challenges, the economy and insurance.Guest: Allie Allen, BCE, CAE, VP of Membership & Certification, National Pest Management Association Hosts: Dan Gordon, PCO Bookkeepers & M&A

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14:37

Top Takeaways From June | Insiders Rewind

PMP Industry Insiders ·

2025/07/07

Welcome to Insiders Rewind — Recapping June! ✅ Episodes from June: 229 - What’s Trending in Commercial Insurance? 230 - Untapped Talent: How a VA Can Help You Grow 231 - The Biggest Marketing Mistakes We See 232 - From Authority to Ownership: Leadership from the Trenches A HUGE shout to our sponsors! Coalmarch: Digital strategies and conversion-driven websites are waiting for you and it's time for a free month! Visit https://www.coalmarch.com/podcast to claim yours! PestSure: Providing pest industry

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41:00

Episode 232: From Authority to Ownership: Leadership...

PMP Industry Insiders ·

2025/06/26

In this episode, Dan and Donnie tap into their experiences as owners and managers to share their thoughts on the importance of effective leadership and how to be a good leader. Tune in for their perspectives on what it takes to positively transform your company culture through leadership in the pest and lawn industry.Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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38:02

Episode 231: The Biggest Marketing Mistakes We See

PMP Industry Insiders ·

2025/06/19

In this episode, Coalmarch's Janelle Lucas digs into the top marketing missteps made by pest and lawn companies. From ignoring local SEO to under-investing in branding, she uncovers what successful operators are doing differently. Guest: Janelle Lucas, Team Lead, Client Success, Coalmarch Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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41:49

Episode 230: Untapped Talent: How a VA Can Help You...

PMP Industry Insiders ·

2025/06/12

This week Seth Watson joins Dan and Donnie to share what it takes to successfully incorporate virtual assistants into pest control operations. As the owner of Arete Pest Control and Focus Virtual Assistants, Seth shares first-hand lessons learned, common pitfalls and details about costs, communication strategies, legalities and more.Guest: Seth Watson, Owner, Arete Pest Control and Focus Virtual Assistants Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle

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46:25

Episode 229: What’s Trending in Commercial Insurance?

PMP Industry Insiders ·

2025/06/05

PestSure's Todd Burke joins Dan and Donnie this week to give an update on the commercial insurance market. He covers various challenges, including auto insurance difficulties, the rise in private equity-funded claims and adequate umbrella coverage limits, and provides recommendations for pest business owners regarding insurance coverage. Guest: Todd Burke, COO, PestSure Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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19:26

Top Insights From May's PMP Industry Insider Podcast

PMP Industry Insiders ·

2025/06/02

🎙️ Welcome to Insiders Rewind — Recapping May!This month, we’re diving into insights from Episodes 224-228 ✅ Episode Highlights: Ep. 224: Triangle & Voice for Pest: How this amazing tech can flag customers that could be ready to turn away. Ep. 225: Are You Recession Ready? What to do when the slow times come around. Ep. 226: Cybersecurity! If you're handling customer credit cards, it is important to protect them AND protect yourself from attacks. Ep. 227: Massey Services Tom Jarzynka joins the

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33:54

Episode 228: The Ideal Branch Size for Pest Control

PMP Industry Insiders ·

2025/05/29

This week, Dan and Donnie debate the ideal branch size for a pest control company. Is it better to operate several smaller branches or one multi-million location? They explore the pros and cons of smaller offices, larger locations and a hybrid model with satellites. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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40:46

Episode 227: QualityPro: Taking Your Company to the...

PMP Industry Insiders ·

2025/05/22

Tom Jarzynka, VP of Technical & Training for Massey Services, joins Dan and Donnie this week to share his journey in the pest control industry and talk about credentials. As a member of NPMA's QualityPro board, Tom shares what it takes to become accredited, how it helps pest control companies in practical terms and what's coming down the pike for the program.Guest: Tom Jarzynka, Vice President of Technical & Training, Massey Services Hosts: Dan Gordon, PCO Bookkeepers & M&A

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37:31

Episode 226: Cybersecurity in Pest & Lawn: Real...

PMP Industry Insiders ·

2025/05/15

This week Dan and Donnie discuss the prevalence of cyber attacks on small businesses. They cover common threats (phishing scams, ransomware attacks and data breaches), first-hand experiences and real-world case studies. Finally, they share several strategies for protecting your company from cyber attacks to avoid costly consequences.Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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41:34

Episode 225: Are You Recession-Ready? Prepare Your...

PMP Industry Insiders ·

2025/05/08

This week, Dan and Donnie discuss the potential for a lasting economic slowdown and the impact it would have on pest control and lawn care businesses, including customer price sensitivity and increased cancels. They also share strategies for increasing revenue, reducing costs and handling marketing during uncertain times.Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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14:33

Top Insights from April's PMP Industry Insider Podcast

PMP Industry Insiders ·

2025/05/05

🎙️ Welcome to Insiders Rewind — Recapping April!This month, we’re diving into insights from Episodes 220 to 223, ✅ Episode Highlights: Ep. 220: Accurate Reports - Are you squeezing enough value out of your CRM data? Ep. 221: Tariffs! - Lots of chemicals used in the pest control industry come from other countries. What is the impact on these with all of the tariff talk? Ep. 222: AI CSRs - Ka Tsu from Avoca AI explains more about AI CSRs and how they never sleep, never take a day off and never miss

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38:36

Episode 224: Triangle & Voice for Pest: A Field Report

PMP Industry Insiders ·

2025/05/01

Voice for Pest's Director of Business Development Raymond Kidwell joins the show to discuss the recent implementation of a new phone system at Donnie's company, Triangle Home Services. They cover Donnie's initial concerns, highlight the benefits of the system, including enhanced efficiency and reporting features, and discuss the AI capabilities Donnie is most excited about.Guest: Raymond Kidwell, Director of Business Development, Voice for Pest Hosts: Dan Gordon, PCO Bookkeepers &

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38:43

Episode 223: Passing the Torch: Part 3

PMP Industry Insiders ·

2025/04/24

This week, Dan and Donnie continue the family business series with Mikey & Mandy Nolen, the father-daughter team who operate Nozzle Nolen in West Palm Beach, Fla. They cover how the company is transitioning to a new generation of leadership, including Mickey's philosophy of "getting out of the way without going away."Guests: Mickey Nolen & Mandy Nolen, Nozzle Nolen Pest Solutions Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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38:03

Episode 222: Are AI CSRs Really Here? An...

PMP Industry Insiders ·

2025/04/17

What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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41:36

Episode 221: Tariff-Proof Your Pest Business: What...

PMP Industry Insiders ·

2025/04/08

In this early-release episode, Dan and Donnie react to the Trump administration's sweeping tariff announcement. They cover potential consequences for the pest and lawn industries, share best practices for weathering an economic jolt and offer advice for owners experiencing uncertainty. Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

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15:34

Top Takeaways From March's PMP Industry Insider...

PMP Industry Insiders ·

2025/04/07

Welcome to Insiders Rewind — Recapping March! This month, we’re diving into insights from Episodes 216 to 219, covering everything from Agent AI to tax strategies, growth challenges, and flipping business models for success! Ep. 216: Agent AI Playbook for Service Business Owners — Discover how Agent AI works autonomously and integrates with your systems for true automation. Ep. 217: Taxes 101 — Dan and Donnie share tax tips and how to avoid common pitfalls for pest and lawn business owners. Ep

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263 results

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