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PODCAST

Invisible Machines podcast by UX Magazine

Invisible Machines

"The enemy of nonsense in AI" | The #1 podcast about agentic AI Join great conversations with experts about the intersections between AI, product design, technology and business. The bestselling authors of Age Of Invisible Machines are joined by other luminaries to continue the conversations that began in their book—the first bestseller about agentic AI. With a newly revised and updated Second Edition that hit the shelves in spring of 2025, Robb Wilson (CEO and Co-Founder of OneReach.ai) and

technology design

All Episodes

01:20:34

S4E10 Is AI the End of Companies?

Invisible Machines podcast by UX Magazine ·

2024/10/01

With consumer use of AI technology outpacing enterprise adoption, the fear of companies using AI to get rid of employees has been flipped on its head into legitimate threat to the existence of companies as we know them. There’s nothing preventing consumers from using generative tools to disrupt large companies—for example, using a fleet of AI agents to flood and debilitate a call center to take advantage of a promotion. Harsha Gowda and Nitin Bhudia, respectively the CTO and Director of

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01:08:53

S4E9 Digital Twins in an Agentic World

Invisible Machines podcast by UX Magazine ·

2024/09/19

Digital twins are critical to the orchestration of AI agents, providing the context they need to create meaningful experiences quickly and efficiently. Robb and Josh welcome Dr. Michael Grieves for a conversation about the origins of the concept, which he developed while working with NASA in the 2010s.The architecture required for orchestrating AI agents relies on different types of digital twins that may emerge within an organization, touching on physical elements, temporal data, and collections

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01:04:12

S4E8 Will We Ever Love Using Software?

Invisible Machines podcast by UX Magazine ·

2024/09/12

As AI agents continue to alter the way people interface with technology, Robb and Josh were eager to speak with journalist Matt Alston about his popular Business Insider article “Everyone hates Workday.” In this deep exploration of our multifaceted interactions with machines, Matt reminds us that Workday’s UX is different across a whole spectrum of users, and that generally speaking, people don’t like using software. The patterns we follow when operating software end up shaping our thinking, and as

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01:12:29

S4E7 Are AI Agents the End of SaaS?

Invisible Machines podcast by UX Magazine ·

2024/09/05

As AI agents continue to remake the way we communicate with machines, what will become of SaaS companies? In this episode, Robb and Josh are joined by Janelle Teng, Vice President at Bessemer Venture Partners’ San Francisco office, who recently noted that “2024 has not been kind to SaaS companies” on her Next Big Teng blog. A Stanford scientist and former product manager at Salesforce, Janelle explains why she is bullish on the multi-agent approach to automation. The trio also discuss the

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00:58:58

S4E6 How Human Should AI Agents Really Be?

Invisible Machines podcast by UX Magazine ·

2024/08/29

Sophie Bushwick is a regular contributor to Science Friday on NPR and has previously worked for Scientific American and Popular Science. As the Senior News Editor at New Scientist, she joined Robb and Josh in exploring anthropomorphism and AI. Sophie’s work reminds us that our introduction to pocket computers came with the heavily anthropomorphized Tamagotchi pets of the late '90s. As we head into the era of conversational machines, Sophie brings her insights to a conversation about the pros and

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00:45:43

S4E3 Micro UIs in Action

Invisible Machines podcast by UX Magazine ·

2024/08/22

We've talked about micro UIs a lot on this podcast, as they are a critical component of AI agents, adding graphical functionalities to an automated conversational experience. Micro UIs let AI agents show users interactive elements—like maps, secure payment interfaces, dynamic graphs, and explainer videos—rather than just describing them.In this episode, we're joined by Cole Gentile, Solutions Designer at OneReach.ai, to demonstrate micro UIs in action. Create and orchestrate conversational AI

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01:13:30

S4E4 The Intelligence All Around Us

Invisible Machines podcast by UX Magazine ·

2024/08/15

There are many lenses through which we can view the world, and that's especially true when considering the technologies associated with artificial intelligence. In this episode, James Bridle, author of Ways of Being, joins to explore a multitude of perspectives relating to our ongoing relationship with technology. James’ book explores the interplay between animals, plants, and machines in the search for planetary intelligence. James offers a broad vision of "thinking" systems that draws from

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01:08:15

S4E3 The AGI in Organizational Agility | McKinsey &...

Invisible Machines podcast by UX Magazine ·

2024/08/08

We're rounding out our deep dive on organizational AGI with Aaron De Smet, a Senior Partner at McKinsey & Company who helped identify "The keys to organizational agility" with colleagues back in 2015. As we discussed in our first episode on organizational AGI, agility is a key component to making the journey feasible. Aaron has been exploring organizational AGI for years and connects the dots between organizational longevity and the technologies associated with AI. This conversation examines the

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01:06:03

S4E2 Ephemeral Applications and AGI

Invisible Machines podcast by UX Magazine ·

2024/08/01

We're entering an age when software will be written on-the-fly, by machines, to meet individual needs—an era of ephemeral applications. This will have a massive impact on the emergence of artificial general intelligence (also called AGI or singularity) and Ben Goertzel returns for a lively discussion about the scope of this dawning era. Ben helped to popularize the term singularity and, as the founder and CEO of SingularityNET (https://singularitynet.io/), has long been working to democratize access

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01:00:37

S4E1 Organizational AGI

Invisible Machines podcast by UX Magazine ·

2024/07/25

How do AI agents fit into a strategy for increasing a business' longevity? Imagine having a conversational operating system for your organization that was always learning. The advanced orchestration of AI agents can create a broader technology ecosystem that sets a trajectory for organizational AGI. Whereas artificial general intelligence, or AGI, refers to a system of artificial intelligence that meets or surpasses human capabilities across a whole range of cognitive tasks. organizational AGI

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00:53:34

BONUS EPISODE: Building an Autonomous Company with AI...

Invisible Machines podcast by UX Magazine ·

2024/07/11

In April, our co-host Robb Wilson was asked to join Jess Larsen on the Innovation & Leadership podcast to discuss AI agents and taking an agentic approach to workflow automation at an organizational level. As AI agents take center stage, we're reposting this conversation here to spread the word on the pitfalls orgs can avoid—and the best practices they can follow.Robb shares his hard-wrought lessons in AI adoption, including how to foster a culture of innovation by starting small, iterating

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00:59:16

S3E22 AI is a UX Term with Tanmay Bakshi, AI &...

Invisible Machines podcast by UX Magazine ·

2024/06/13

Tanmay Bakshi is a technology wunderkind. He started coding when he was only four years old and his first iOS app was released just five years later, when he was nine. An autodidact and deeply curious technologist, Tanmay works as an AI and application architect for IBM, where he's been involved with ongoing automation efforts with McDonald's. Tanmay joins Robb and Josh for an exploration of anthropomorphism, user experience, and the flexibility required to succeed with the shifting technologies

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00:55:49

S3E21 Forging Humanistic AI with Tom Gruber,...

Invisible Machines podcast by UX Magazine ·

2024/06/07

Journey into the innovative mind of Tom Gruber, co-founder of Siri and Chief AI Strategy Officer of Sherpa.ai. Robb and Josh welcome Tom for an enlightening exploration of humanistic AI—systems that augment and collaborate with humans, rather than replacing or competing with them. Using federated machine learning, Tom is working with Sherpa.ai to train advanced generative models on data in ways that maximize privacy and security. This creates opportunities to create safer personalized experiences,

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01:16:32

S3E20 AI Agents at Work with Greg Vert, Deloitte

Invisible Machines podcast by UX Magazine ·

2024/05/30

Greg Vert, Principal and HR Transformation Leader at Deloitte, returns to Invisible Machines to discuss the ways AI agents are changing the way enterprises approach HR. Building on the conversation they had in back in season one—in the wake of OpenAI's release of ChatGPT— Robb and Josh invite Greg to explore how the simple idea of AI as the UI will launch widespread systemic change. They also talk about how intentionality and empathy can foster better automated experiences for employees as large

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00:34:19

S3E19 Behind the Curtain with Kara Swisher

Invisible Machines podcast by UX Magazine ·

2024/05/23

Legendary tech journalist Kara Swisher joins Robb and Josh for a discussion about the early days of Silicon Valley and the shape of things to come. Her Boom Town column in The Wall Street Journal covered the early days of the internet, giving her access to key players like Marc Andreessen, Steve Jobs, Bill Gates, Jeff Bezos, Sheryl Sandberg, and Mark Zuckerberg. Swisher joins Robb and Josh to share insights from her new memoir, Burn Book, which reveals the tangled relationships between tech's

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00:44:18

S3E18 AI Agents in Action

Invisible Machines podcast by UX Magazine ·

2024/05/17

Learn about the inner workings of AI agents by watching conversational experiences in action. Annie Harshberger, Lead Experience Architect at OneReach.ai (https://onereach.ai/) takes Robb and Josh through an interactive demo of AI agents swarming together to automate complex scheduling requests. Annie has designed hundreds of conversational experiences orchestrating generative AI and other tools. Here, she shares insights into the design process as well as the coordinated effort taking place behind

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00:32:27

Exploring AI Agents S3E17

Invisible Machines podcast by UX Magazine ·

2024/05/09

As the second wave of AI-led disruption takes shape, we're seeing and hearing a lot more about AI agents. Analogous to the Intelligent Digital Workers (IDWs) described in Age of Invisible Machines, AI Agents are more complex that they appear and many organizations are discovering that they aren't structured to allow these agents to perform meaningful work. Robb Wilson (CEO and co-founder of OneReach.ai) and Josh Tyson explore the real nature of AI agents, what kinds of technology ecosystems they

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00:25:47

S3E16 Building a Journaling Bot with Academics Daniel...

Invisible Machines podcast by UX Magazine ·

2024/05/02

Daniel Lametti and Joanna Kuc join Robb and Josh to share the advanced chatbot they created for a research project in mental health. Dan Lametti is an Associate Professor of Cognitive Psychology at Acadia University in Nova Scotia, Canada. Dan taught and conducted research in experimental psychology at the University of Oxford, and is also the Director of Academic Fellowships at OneReach.ai. Joanna is a Data Scientist at Compass Pathways as well as a PhD Candidate in Experimental Psychology at

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00:57:12

S3E15 Hiring Conversational Designers - Aaron Cooper,...

Invisible Machines podcast by UX Magazine ·

2024/04/18

As conversational AI continues to change the nature of UX, we're excited to bring you a practical (and thorough) conversation about hiring design talent with Aaron Cooper, Senior Director of Digital Experience at Banner Health. Aaron has lead the creation of multiple products involving conversational AI at companies like Honeywell and Optum Health, and was generous enough to open up about what he's looking for when hiring design talent and how he makes sure key people within his organization are

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00:55:08

S3E14 Lean Knowledge Management with Roger Forsgren,...

Invisible Machines podcast by UX Magazine ·

2024/04/11

As the former Chief Knowledge Officer at NASA, Roger Forsgren has a unique understanding of maintaining the administration's renowned gold standard of data management in extremely high-pressure environments. Having worked his way up from a mechanical engineering position with the space administration, Roger joins Robb and guest host Mike Lee for a conversation about the unique rhythms of data organization, retrieval, and maintenance. Exploring ideas from his book "Lean Knowledge Management: How NASA

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