We're in beta. Stay tuned for updates.x
Loading...
PODCAST

Advice from a Call Center Geek!

Thomas Laird
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
business marketing

All Episodes

20:16
Everything We Learned from Starting An AI CX Company...
Advice from a Call Center Geek! ·
2024/06/21
en-us
25:28
Mastering QA: Crafting the Perfect Contact Center...
Advice from a Call Center Geek! ·
2024/05/29
en-us
16:04
How You Can QA Contact Center Calls Using ChatGPT...
Advice from a Call Center Geek! ·
2024/05/08
en-us
22:41
Exposed: The Unvarnished Truth About AI Deployment in...
Advice from a Call Center Geek! ·
2024/04/29
en-us
19:22
Will Auto QA Platforms End the Era of Traditional CX...
Advice from a Call Center Geek! ·
2024/04/25
en-us
47:50
Tips to Disrupt your Service Desk with Technology and...
Advice from a Call Center Geek! ·
2024/04/15
en-us
32:03
Unlocking the Power of Prompts: Enhancing CX QA with...
Advice from a Call Center Geek! ·
2024/02/22
en-us
46:40
Creating an AI Roadmap for Your Contact Center from...
Advice from a Call Center Geek! ·
2024/02/12
en-us
29:33
2024 CX, AI, and Contact Center Predictions
Advice from a Call Center Geek! ·
2024/02/01
en-us
16:19
Inside the Contact Center Evolution: Insights from...
Advice from a Call Center Geek! ·
2023/12/21
en-us
23:15
AI Tools in CX: The Truth about ROI
Advice from a Call Center Geek! ·
2023/12/14
en-us
24:59
Navigating the Technology Maze for Small Contact...
Advice from a Call Center Geek! ·
2023/12/11
en-us
20:40
Contact Center Management, Hiring, Ratios and More-...
Advice from a Call Center Geek! ·
2023/11/21
en-us
23:10
Best CcaaS Providers 2023-2024!
Advice from a Call Center Geek! ·
2023/11/16
en-us
36:27
The AI Transformation: A New Era for Business Process...
Advice from a Call Center Geek! ·
2023/11/09
en-us
47:31
Linkedin AMA Episode: Implementing AI into Your...
Advice from a Call Center Geek! ·
2023/11/07
en-us
41:39
"The Room Where it Happened" Special Episode!-...
Advice from a Call Center Geek! ·
2023/11/02
en-us
37:55
A Deep Dive into the World of AI & Human Interaction...
Advice from a Call Center Geek! ·
2023/10/10
en-us
32:29
Rethinking Contact Center Outsourcing (BPO) in the...
Advice from a Call Center Geek! ·
2023/10/10
en-us
5:51
The Power Merge: Analyzing Nice's Game-Changing...
Advice from a Call Center Geek! ·
2023/10/04
en-us
243 results

Similar Podcasts
TaxTalent.com The Golden Rule Podcast
Adam Golden
TaxTalent.com Podcast
Tony Santiago
Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft
Ina Karabasz, Solveig Gode, Sönke Iwersen
Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT
WELT
Black Box - La scatola nera della finanza
Guido Brera e Gian Luca Comandini -...