AI Breakdown

00:15:26

Your Human Advantage in an AI World

AI Breakdown ·

2026/09/16

𝐒𝐜𝐫𝐨𝐥𝐥 𝐲𝐨𝐮𝐫 𝐟𝐞𝐞𝐝 𝐟𝐨𝐫 𝐬𝐢𝐱𝐭𝐲 𝐬𝐞𝐜𝐨𝐧𝐝𝐬 𝐚𝐧𝐝 𝐡𝐞𝐫𝐞 𝐢𝐬 𝐚 𝐪𝐮𝐞𝐬𝐭𝐢𝐨𝐧 𝐲𝐨𝐮 𝐠𝐞𝐧𝐮𝐢𝐧𝐞𝐥𝐲 𝐜𝐚𝐧𝐧𝐨𝐭 𝐚𝐧𝐬𝐰𝐞𝐫 𝐚𝐧𝐲𝐦𝐨𝐫𝐞. 𝐇𝐨𝐰 𝐦𝐮𝐜𝐡 𝐨𝐟 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐣𝐮𝐬𝐭 𝐬𝐚𝐰 𝐰𝐚𝐬 𝐦𝐚𝐝𝐞 𝐛𝐲 𝐚 𝐫𝐞𝐚𝐥 𝐩𝐞𝐫𝐬𝐨𝐧? 😳For anyone whose living depends on being trusted, that is either a crisis or the biggest opportunity in a decade.This week on the 𝐒𝐌𝐁 𝐀𝐈 𝐏𝐨𝐝𝐜𝐚𝐬𝐭, Kree and Varun sit down in studio with 𝐌𝐞𝐫𝐯𝐲𝐧 𝐍𝐚𝐢𝐝𝐨𝐨,

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00:13:04

Your AI Has Colleagues Now, and You Did Not Hire Them

AI Breakdown ·

2026/09/15

𝐓𝐰𝐞𝐥𝐯𝐞 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 𝐰𝐞𝐫𝐞 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐢𝐧𝐬𝐢𝐝𝐞 𝐨𝐧𝐞 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐚𝐭 𝐬𝐨𝐦𝐞 𝐩𝐨𝐢𝐧𝐭 𝐭𝐡𝐞𝐲 𝐬𝐭𝐨𝐩𝐩𝐞𝐝 𝐨𝐧𝐥𝐲 𝐝𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤 𝐚𝐧𝐝 𝐬𝐭𝐚𝐫𝐭𝐞𝐝 𝐭𝐚𝐥𝐤𝐢𝐧𝐠 𝐭𝐨 𝐞𝐚𝐜𝐡 𝐨𝐭𝐡𝐞𝐫. 𝐒𝐞𝐯𝐞𝐧𝐭𝐲 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐩𝐚𝐬𝐬𝐞𝐝 𝐛𝐞𝐭𝐰𝐞𝐞𝐧 𝐭𝐡𝐞𝐦. 😳When researchers read it back, they were not reading a task log. They were reading a workplace. Who trusted who, who found the

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00:21:21

Your AI needs to get social

AI Breakdown ·

2026/09/14

𝐌𝐨𝐫𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐧𝐨𝐰 𝐟𝐢𝐧𝐝 𝐧𝐞𝐰 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐨𝐧 𝐬𝐨𝐜𝐢𝐚𝐥 𝐦𝐞𝐝𝐢𝐚 𝐭𝐡𝐚𝐧 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐆𝐨𝐨𝐠𝐥𝐞 𝐬𝐞𝐚𝐫𝐜𝐡. 𝐈𝐟 𝐲𝐨𝐮𝐫 𝐬𝐨𝐜𝐢𝐚𝐥 𝐩𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐡𝐚𝐬 𝐛𝐞𝐞𝐧 𝐨𝐧 𝐚𝐮𝐭𝐨𝐩𝐢𝐥𝐨𝐭 𝐟𝐨𝐫 𝐚 𝐟𝐞𝐰 𝐦𝐨𝐧𝐭𝐡𝐬, 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐢𝐧𝐯𝐢𝐬𝐢𝐛𝐥𝐞 𝐭𝐨 𝐚 𝐠𝐫𝐨𝐰𝐢𝐧𝐠 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐦𝐚𝐫𝐤𝐞𝐭. 😳That is the gap this episode is about: what AI can do there, and where it makes things worse.This week on 𝐓𝐡𝐞 𝐀𝐈 𝐁𝐫𝐞𝐚𝐤𝐝𝐨𝐰𝐧, Kree and

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00:09:54

Your AI Just Went From Help Desk to Your Growth Engine

AI Breakdown ·

2026/09/13

𝐀 𝐯𝐨𝐢𝐜𝐞 𝐀𝐈 𝐢𝐬 𝐧𝐨𝐰 𝐡𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐟𝐢𝐟𝐭𝐞𝐞𝐧 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐜𝐚𝐥𝐥𝐬 𝐚 𝐝𝐚𝐲 𝐟𝐨𝐫 𝐨𝐧𝐞 𝐜𝐨𝐦𝐩𝐚𝐧𝐲. 𝐃𝐢𝐚𝐠𝐧𝐨𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦, 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐞𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐭𝐚𝐤𝐢𝐧𝐠 𝐭𝐡𝐫𝐞𝐞 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐨𝐫𝐝𝐞𝐫𝐬 𝐚 𝐰𝐞𝐞𝐤 𝐰𝐡𝐢𝐥𝐞 𝐢𝐭'𝐬 𝐚𝐭 𝐢𝐭. 😳It isn't reading a script and handing off to a human. It's closing the whole thing out. The help desk became the thing that fixes it, and sells

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00:09:22

The AI You Don't Watch Will Cost You

AI Breakdown ·

2026/09/12

𝐃𝐮𝐫𝐢𝐧𝐠 𝐚 𝐭𝐞𝐬𝐭, 𝐚 𝐬𝐰𝐚𝐫𝐦 𝐨𝐟 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭𝐬 𝐬𝐞𝐜𝐫𝐞𝐭𝐥𝐲 𝐛𝐮𝐢𝐥𝐭 𝐭𝐡𝐞𝐢𝐫 𝐨𝐰𝐧 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐛𝐨𝐚𝐫𝐝 𝐚𝐧𝐝 𝐮𝐬𝐞𝐝 𝐢𝐭 𝐭𝐨 𝐜𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐞 𝐚 𝐛𝐫𝐞𝐚𝐤 𝐢𝐧. 𝐓𝐰𝐞𝐥𝐯𝐞 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐨𝐟 𝐭𝐡𝐞𝐦 𝐭𝐫𝐚𝐝𝐞𝐝 𝐬𝐞𝐯𝐞𝐧𝐭𝐲 𝐭𝐡𝐨𝐮𝐬𝐚𝐧𝐝 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬, 𝐚𝐧𝐝 𝐧𝐨𝐛𝐨𝐝𝐲 𝐧𝐨𝐭𝐢𝐜𝐞𝐝. 😱Here's the gut punch. The monitoring that would have caught it existed. It just wasn't switched on. The disaster wasn't sci fi. It was a guardrail nobody

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00:01:43

The Kemosabe test for your AI-ready IT Provider

AI Breakdown ·

2026/09/11

𝐀 𝐥𝐞𝐠𝐞𝐧𝐝𝐚𝐫𝐲 𝐢𝐧𝐯𝐞𝐬𝐭𝐨𝐫 𝐩𝐮𝐛𝐥𝐢𝐬𝐡𝐞𝐝 𝐚 𝐛𝐢𝐠 𝐧𝐞𝐰𝐬𝐩𝐚𝐩𝐞𝐫 𝐨𝐩𝐢𝐧𝐢𝐨𝐧 𝐩𝐢𝐞𝐜𝐞, 𝐚𝐧𝐝 𝐚 𝐝𝐞𝐭𝐞𝐜𝐭𝐨𝐫 𝐬𝐜𝐨𝐫𝐞𝐝 𝐢𝐭 𝐚 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐩𝐞𝐫𝐜𝐞𝐧𝐭 𝐀𝐈 𝐰𝐫𝐢𝐭𝐭𝐞𝐧. 𝐇𝐞 𝐰𝐚𝐬𝐧'𝐭 𝐦𝐨𝐫𝐭𝐢𝐟𝐢𝐞𝐝. 𝐇𝐢𝐬 𝐚𝐧𝐬𝐰𝐞𝐫 𝐰𝐚𝐬: 𝐨𝐟 𝐜𝐨𝐮𝐫𝐬𝐞 𝐈 𝐮𝐬𝐞𝐝 𝐀𝐈. 𝐈 𝐮𝐬𝐞 𝐢𝐭 𝐥𝐢𝐤𝐞 𝐈 𝐮𝐬𝐞 𝐚 𝐜𝐚𝐥𝐜𝐮𝐥𝐚𝐭𝐨𝐫. 😳And the newspaper backed him. In one moment the argument stopped being whether you should write with AI, and became whether you

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00:10:15

AvTek Solutions, Inc. at ASCII

AI Breakdown ·

2026/09/10

𝟔𝟗% 𝐨𝐟 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐀𝐈 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐟𝐚𝐢𝐥𝐞𝐝. 𝐁𝐮𝐝𝐠𝐞𝐭 𝐰𝐚𝐬 𝐧𝐞𝐯𝐞𝐫 𝐭𝐡𝐞 𝐫𝐞𝐚𝐬𝐨𝐧. ⚠️Wayne Hunter is CEO and founder of AvTech Solutions, an eighteen person team serving clients across the United States as a reseller, managed service provider and compliance provider. He coaches MSPs, he is a bestselling author, and he joined us at ASCII Edge in Toronto with the single hardest number of the two days.𝐀 𝐦𝐚𝐠𝐚𝐳𝐢𝐧𝐞 𝐬𝐮𝐫𝐯𝐞𝐲𝐞𝐝 𝐚 𝐡𝐮𝐧𝐝𝐫𝐞𝐝

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00:04:57

Microsoft at ASCII

AI Breakdown ·

2026/09/10

𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐧𝐨𝐭 𝐮𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐭𝐨𝐨𝐥𝐬 𝐲𝐨𝐮 𝐬𝐞𝐥𝐥, 𝐲𝐨𝐮 𝐜𝐚𝐧𝐧𝐨𝐭 𝐚𝐬𝐤 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐭𝐨 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦. 🤝Ashley joined us on the floor at ASCII Edge in Toronto, and she made the sharpest point of the two days in a single line. She was there as a vendor, at her first ASCII, and she did not soften it.𝐓𝐡𝐞 𝐜𝐫𝐞𝐝𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐞𝐬𝐭 𝐞𝐯𝐞𝐫𝐲 𝐒𝐌𝐁 𝐬𝐡𝐨𝐮𝐥𝐝 𝐫𝐮𝐧 𝐨𝐧 𝐭𝐡𝐞𝐢𝐫 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫.Ask them one question: are you actually using the AI

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00:09:27

Peake Performance IT Corp. at ASCII

AI Breakdown ·

2026/09/10

𝐒𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐭𝐚𝐬𝐤 𝐲𝐨𝐮 𝐝𝐫𝐞𝐚𝐝. 𝐓𝐡𝐚𝐭 𝐢𝐬 𝐰𝐡𝐞𝐫𝐞 𝐀𝐈 𝐩𝐚𝐲𝐬 𝐟𝐨𝐫 𝐢𝐭𝐬𝐞𝐥𝐟 𝐟𝐢𝐫𝐬𝐭. 🔁At ASCII Edge in Toronto we sat down with Andre, president of Peak Performance IT in Newmarket, Ontario. Ten years serving SMB clients across Canada and into the US, and his advice on where to begin is refreshingly unglamorous.𝐅𝐢𝐧𝐝 𝐭𝐡𝐞 𝐦𝐨𝐧𝐨𝐭𝐨𝐧𝐲. 𝐓𝐡𝐞𝐧 𝐡𝐚𝐧𝐝 𝐢𝐭 𝐨𝐯𝐞𝐫.He described an accounting firm with a task that ate an hour every cycle. Copilot

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00:05:04

Fast Computers at ASCII

AI Breakdown ·

2026/09/10

𝐓𝐰𝐞𝐧𝐭𝐲 𝐞𝐢𝐠𝐡𝐭 𝐲𝐞𝐚𝐫𝐬 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲, 𝐚𝐧𝐝 𝐡𝐢𝐬 𝐚𝐝𝐯𝐢𝐜𝐞 𝐟𝐢𝐭𝐬 𝐢𝐧 𝐨𝐧𝐞 𝐥𝐢𝐧𝐞: 𝐟𝐢𝐧𝐝 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 𝐟𝐢𝐫𝐬𝐭. 🧭Chad Kempt is president of Fast Computers, a Microsoft solutions partner in southern Ontario focused on data protection, network security and identity management. He joined us at ASCII Edge in Toronto with the calm of someone who has watched several technology waves arrive.𝐒𝐨𝐥𝐯𝐞 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐩𝐫𝐨𝐛𝐥𝐞𝐦. 𝐓𝐡𝐞𝐧

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00:03:43

Tech Fuel Inc. at ASCII

AI Breakdown ·

2026/09/10

𝐈𝐧 𝐚 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐛𝐮𝐢𝐥𝐭 𝐨𝐧 𝐭𝐫𝐮𝐬𝐭, 𝐭𝐡𝐞 𝐞𝐚𝐬𝐢𝐞𝐬𝐭 𝐀𝐈 𝐰𝐢𝐧 𝐢𝐬 𝐭𝐡𝐞 𝐞𝐦𝐚𝐢𝐥 𝐲𝐨𝐮 𝐬𝐞𝐧𝐝. ✉️Robert Thompson is president of TechFuel, serving accounting firms across the greater Toronto area. He joined us at ASCII Edge in Toronto, and his first recommendation was the least fashionable one in the building.𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬. 𝐒𝐭𝐚𝐫𝐭 𝐭𝐡𝐞𝐫𝐞.Help people write better, more effective emails, and keep them short so the read is short. In a practice

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00:05:04

Kaseya at ASCII

AI Breakdown ·

2026/09/10

𝐄𝐯𝐞𝐫𝐲 𝐲𝐞𝐚𝐫 𝐡𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐬 𝐟𝐚𝐦𝐢𝐥𝐢𝐚𝐫 𝐟𝐚𝐜𝐞𝐬. 𝐄𝐯𝐞𝐫𝐲 𝐲𝐞𝐚𝐫 𝐭𝐡𝐞 𝐫𝐨𝐨𝐦 𝐢𝐬 𝐲𝐨𝐮𝐧𝐠𝐞𝐫 𝐭𝐡𝐚𝐧 𝐭𝐡𝐚𝐭. 🇨🇦Miles Walker is channel development manager at Kaseya, based in Vancouver with the head office in Miami. He has worked this show three or four years running, and he joined us at ASCII Edge in Toronto to talk about where SMBs actually start.𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐭𝐢𝐦𝐞. 𝐇𝐞 𝐠𝐚𝐯𝐞 𝐮𝐬 𝐭𝐰𝐨 𝐚𝐧𝐬𝐰𝐞𝐫𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐩𝐫𝐢𝐜𝐞 𝐨𝐟

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00:06:15

PTC (Personal Touch Computers) at ASCII

AI Breakdown ·

2026/09/10

𝐓𝐡𝐢𝐫𝐭𝐲 𝐲𝐞𝐚𝐫𝐬 𝐬𝐞𝐫𝐯𝐢𝐧𝐠 𝐧𝐨𝐭 𝐟𝐨𝐫 𝐩𝐫𝐨𝐟𝐢𝐭𝐬, 𝐚𝐧𝐝 𝐡𝐢𝐬 𝐀𝐈 𝐚𝐧𝐬𝐰𝐞𝐫 𝐬𝐭𝐚𝐫𝐭𝐬 𝐰𝐢𝐭𝐡 𝐩𝐞𝐨𝐩𝐥𝐞. 🫱Tony Thomas is president of PTC, a small Ontario MSP with a lovely vertical in the not for profit sector built over more than three decades. He joined us at ASCII Edge in Toronto to talk about capacity.𝐖𝐡𝐞𝐫𝐞 𝐛𝐮𝐝𝐠𝐞𝐭𝐬 𝐚𝐫𝐞 𝐭𝐢𝐠𝐡𝐭, 𝐜𝐚𝐩𝐚𝐜𝐢𝐭𝐲 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐠𝐚𝐦𝐞.Not for profits run on limited money and limited people while still

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00:04:08

IT Impact Inc. at ASCII

AI Breakdown ·

2026/09/10

𝐇𝐞 𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐀𝐈 𝐚𝐭 𝐡𝐢𝐬 𝐨𝐰𝐧 𝐛𝐨𝐨𝐤𝐬 𝐛𝐞𝐟𝐨𝐫𝐞 𝐡𝐞 𝐞𝐯𝐞𝐫 𝐩𝐨𝐢𝐧𝐭𝐞𝐝 𝐢𝐭 𝐚𝐭 𝐚 𝐜𝐥𝐢𝐞𝐧𝐭'𝐬. 📊Juan Soto is president of IT Impact in Chicago, a Microsoft data and AI certified partner and one of only a handful in the country carrying that designation. We caught him at ASCII Edge in Toronto.𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥𝐬 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐮𝐬𝐞 𝐜𝐚𝐬𝐞 𝐡𝐞 𝐰𝐨𝐮𝐥𝐝 𝐡𝐚𝐧𝐝 𝐞𝐯𝐞𝐫𝐲 𝐒𝐌𝐁 𝐨𝐰𝐧𝐞𝐫 𝐭𝐨𝐝𝐚𝐲.His before picture will be familiar to a lot of owners. The

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00:23:44

Businesses Still Need an IT Provider with AI. Just...

AI Breakdown ·

2026/09/09

𝐓𝐡𝐞 𝐦𝐨𝐬𝐭 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐲𝐨𝐮 𝐦𝐚𝐤𝐞 𝐭𝐡𝐢𝐬 𝐲𝐞𝐚𝐫 𝐩𝐫𝐨𝐛𝐚𝐛𝐥𝐲 𝐢𝐬𝐧'𝐭 𝐰𝐡𝐢𝐜𝐡 𝐀𝐈 𝐭𝐨𝐨𝐥 𝐭𝐨 𝐛𝐮𝐲. 𝐈𝐭'𝐬 𝐰𝐡𝐨 𝐲𝐨𝐮 𝐭𝐫𝐮𝐬𝐭 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐦𝐚𝐤𝐞 𝐬𝐞𝐧𝐬𝐞 𝐨𝐟 𝐚𝐥𝐥 𝐨𝐟 𝐭𝐡𝐞𝐦. 🤝For most small businesses, that person is their IT provider, and that whole industry is going through its biggest shift in decades.This week on the 𝐒𝐌𝐁 𝐀𝐈 𝐏𝐨𝐝𝐜𝐚𝐬𝐭, Kree and Varun sit down in studio with 𝐉𝐞𝐫𝐫𝐲

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00:03:20

Your new AI transformation partners

AI Breakdown ·

2026/09/08

𝐖𝐞 𝐬𝐩𝐞𝐧𝐭 𝐭𝐰𝐨 𝐝𝐚𝐲𝐬 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐢𝐧𝐠 𝐭𝐡𝐞 𝐩𝐞𝐨𝐩𝐥𝐞 𝐬𝐦𝐚𝐥𝐥 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐜𝐚𝐥𝐥 𝐰𝐡𝐞𝐧 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐛𝐫𝐞𝐚𝐤𝐬. 𝐓𝐡𝐞 𝐰𝐨𝐫𝐝 𝐭𝐡𝐚𝐭 𝐜𝐚𝐦𝐞 𝐮𝐩 𝐦𝐨𝐬𝐭 𝐨𝐟𝐭𝐞𝐧 𝐰𝐚𝐬𝐧'𝐭 𝐀𝐈. 𝐈𝐭 𝐰𝐚𝐬 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲. 🤝At ASCII Edge in Toronto, the providers who keep small businesses running gathered to work out the same question, together. Not how do I beat the shop next to me. How do we all figure this out. One first time

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00:20:46

Your IT Provider Wasn’t Hired for AI

AI Breakdown ·

2026/09/07

𝐓𝐡𝐢𝐧𝐤 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐈𝐓 𝐩𝐫𝐨𝐯𝐢𝐝𝐞𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐮𝐬𝐞𝐬. 𝐖𝐡𝐞𝐧 𝐝𝐢𝐝 𝐲𝐨𝐮 𝐡𝐢𝐫𝐞 𝐭𝐡𝐞𝐦, 𝐚𝐧𝐝 𝐰𝐡𝐚𝐭 𝐟𝐨𝐫? 𝐅𝐨𝐫 𝐦𝐨𝐬𝐭 𝐨𝐰𝐧𝐞𝐫𝐬 𝐭𝐡𝐞 𝐡𝐨𝐧𝐞𝐬𝐭 𝐚𝐧𝐬𝐰𝐞𝐫 𝐢𝐬: 𝐭𝐡𝐞 𝐥𝐚𝐬𝐭 𝐭𝐢𝐦𝐞 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐛𝐫𝐨𝐤𝐞. 🤔That was a reasonable way to run IT for twenty years. Fix the server, clear the virus, keep things running. But that isn't the whole job now, and most owners haven't had the conversation about what's next.This week on 𝐓𝐡𝐞

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00:10:01

Deputise, Duet, or Defend

AI Breakdown ·

2026/09/06

𝐓𝐰𝐨 𝐲𝐞𝐚𝐫𝐬 𝐚𝐠𝐨 𝐚 𝐭𝐨𝐨𝐥 𝐭𝐡𝐚𝐭 𝐫𝐞𝐜𝐨𝐫𝐝𝐞𝐝 𝐲𝐨𝐮𝐫 𝐬𝐜𝐫𝐞𝐞𝐧 𝐰𝐚𝐬 𝐛𝐫𝐚𝐧𝐝𝐞𝐝 𝐚 𝐩𝐫𝐢𝐯𝐚𝐜𝐲 𝐧𝐢𝐠𝐡𝐭𝐦𝐚𝐫𝐞 𝐚𝐧𝐝 𝐩𝐮𝐥𝐥𝐞𝐝. 𝐓𝐡𝐢𝐬 𝐰𝐞𝐞𝐤 𝐚 𝐧𝐞𝐰 𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐥𝐚𝐮𝐧𝐜𝐡𝐞𝐝 𝐭𝐡𝐚𝐭 𝐰𝐚𝐭𝐜𝐡𝐞𝐬 𝐡𝐨𝐰 𝐲𝐨𝐮 𝐰𝐨𝐫𝐤, 𝐚𝐧𝐝 𝐩𝐞𝐨𝐩𝐥𝐞 𝐚𝐫𝐞 𝐥𝐢𝐧𝐢𝐧𝐠 𝐮𝐩 𝐭𝐨 𝐭𝐮𝐫𝐧 𝐢𝐭 𝐨𝐧. 😳Same idea, opposite reaction. What changed was the deal. Back then it just helped you find a file. Now it learns your job so the AI can do it for you.Today on

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00:09:40

The Frontier Is Now the Luxury Tier

AI Breakdown ·

2026/09/05

𝐍𝐞𝐰 𝐬𝐩𝐞𝐧𝐝𝐢𝐧𝐠 𝐝𝐚𝐭𝐚 𝐢𝐬 𝐢𝐧, 𝐚𝐧𝐝 𝐢𝐭 𝐬𝐚𝐲𝐬 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐬𝐮𝐫𝐩𝐫𝐢𝐬𝐢𝐧𝐠. 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐡𝐚𝐯𝐞 𝐪𝐮𝐢𝐞𝐭𝐥𝐲 𝐬𝐭𝐨𝐩𝐩𝐞𝐝 𝐛𝐮𝐲𝐢𝐧𝐠 𝐭𝐡𝐞 𝐯𝐞𝐫𝐲 𝐛𝐞𝐬𝐭 𝐀𝐈 𝐦𝐨𝐝𝐞𝐥, 𝐞𝐯𝐞𝐧 𝐭𝐡𝐨𝐮𝐠𝐡 𝐢𝐭'𝐬 𝐭𝐡𝐞 𝐬𝐦𝐚𝐫𝐭𝐞𝐬𝐭 𝐨𝐧𝐞 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞. 😳Their verdict: for most real work, more brainpower is no longer worth the extra cost. The frontier kept climbing, and the customers just stopped following it up the mountain.Today on 𝐓𝐡𝐞 𝐀𝐈

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00:09:44

The Easy Team of Agents Has a Price Tag

AI Breakdown ·

2026/09/04

𝐒𝐨𝐦𝐞𝐨𝐧𝐞 𝐬𝐞𝐭 𝐮𝐩 𝐭𝐡𝐫𝐞𝐞 𝐀𝐈 𝐡𝐞𝐥𝐩𝐞𝐫𝐬 𝐭𝐡𝐢𝐬 𝐰𝐞𝐞𝐤, 𝐚 𝐫𝐞𝐬𝐞𝐚𝐫𝐜𝐡𝐞𝐫, 𝐚 𝐰𝐫𝐢𝐭𝐞𝐫, 𝐚𝐧𝐝 𝐚 𝐜𝐡𝐢𝐞𝐟 𝐨𝐟 𝐬𝐭𝐚𝐟𝐟 𝐭𝐨 𝐦𝐚𝐧𝐚𝐠𝐞 𝐭𝐡𝐞 𝐨𝐭𝐡𝐞𝐫 𝐭𝐰𝐨, 𝐚𝐧𝐝 𝐚𝐬𝐤𝐞𝐝 𝐭𝐡𝐞 𝐦𝐚𝐧𝐚𝐠𝐞𝐫 𝐭𝐨 𝐫𝐮𝐧 𝐚 𝐰𝐡𝐨𝐥𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭. 𝐓𝐡𝐞𝐲 𝐞𝐱𝐩𝐞𝐜𝐭𝐞𝐝 𝐚 𝐡𝐞𝐚𝐩. 𝐈𝐭 𝐰𝐨𝐫𝐤𝐞𝐝 𝐨𝐧 𝐭𝐡𝐞 𝐟𝐢𝐫𝐬𝐭 𝐭𝐫𝐲. 😳One tester called it less an assistant and more the intern who somehow became chief operating officer overnight. And the striking

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