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PODCAST

The Pineapple Perspective

What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy"s experience, insight, and straight talk - listeners will walk away with a

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All Episodes

34:15

059: Helping Hospitality Leaders Drive Long-Term...

The Pineapple Perspective ·

2025/07/24

In this episode of The Pineapple Perspective, host Troy Hooper welcomes longtime hospitality leader Andrew Parr to discuss his journey from operator to consultant and coach. Drawing on his experiences with Applebee's franchisees, major hotel groups, and independent restaurants, Andrew shares how a guest-first mentality shaped his view of hospitality. He breaks down the distinctions between consulting, advisory, and coaching, and explains why he pivoted toward executive coaching to help hospitality

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22:45

058: How Toast Empowers Staff and Improves Guest...

The Pineapple Perspective ·

2025/07/17

In this episode of The Pineapple Perspective, host Troy Hooper interviews Kelly Esten, CMO of Toast, live from the National Restaurant Association Show 2025. They discuss the role of technology in enhancing hospitality, including how Toast integrates tools to empower staff and improve guest experiences without losing the human touch. Kelly shares insights on the use of AI for personalization, Toast’s expansion into the enterprise market, and upcoming innovations in point-of-sale systems. The

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21:05

057: How Team Culture Impacts Guest Experience and...

The Pineapple Perspective ·

2025/07/10

In this episode of The Pineapple Perspective, host Troy Hooper sits down with Amy Hom, Chief Operating Officer at Barcelona Wine Bar, live from the National Restaurant Association Show 2025. Amy shares her journey from starting at McDonald's to leading major brands through culture transformation. They discuss the power of authentic hospitality to change lives, the importance of building trust within teams, and strategies for increasing employee retention through development, recognition, and

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34:59

056: Hidden Revenue in Your Restaurant or Venue with...

The Pineapple Perspective ·

2025/06/26

In this episode of The Pineapple Perspective, Troy Hooper sits down with sales coach and Founder of Facetime Coaching Company, Mandi Graziano for a deep dive into the principles of hospitality, sales strategy, and venue optimization. Mandi shares insights from her 27-year career in the hospitality industry, including lessons from her book Sales Tales and her hands-on work with venues and sales teams. They discuss the importance of listening to both customers and staff, actionable strategies for

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34:51

055: The Evolution of Predictive Analytics in the...

The Pineapple Perspective ·

2025/06/19

In this episode of The Pineapple Perspective, Troy chats with Matt Wampler, co-founder of ClearCOGS, to discuss the evolving role of predictive analytics and AI in the restaurant industry. Matt shares his journey from owning Jimmy John’s franchises to launching ClearCOGS, which helps restaurants optimize prep, inventory, and labor decisions using advanced data forecasting. The conversation covers the importance of hospitality, practical use cases of predictive analytics, and the growing integration

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34:56

054: Promotional Products Expert, Hildee Isaacs on...

The Pineapple Perspective ·

2025/06/12

This week, Troy welcomes Hildee Isaacs, a seasoned expert in promotional products, swag, and branded merchandise. Hildee shares her inspiring journey from her early days in New York’s film industry and her entrepreneurial ventures in Atlanta to becoming a leading consultant in the promotional products space. Hildee shares her thoughts on the true meaning of hospitality; of how it goes beyond service to include thoughtful branding and product choices that leave lasting impressions. Hildee explains

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34:15

053: Strategies for Growth, Culture, and Empowerment...

The Pineapple Perspective ·

2025/06/05

This week, Troy welcomes industry leader Eric Knott to discuss his journey from childhood in upstate New York to becoming a prominent restaurant executive. Eric shares insights on the true essence of hospitality, making people feel welcome, and expands on the implementation of it throughout your business, from the staff to operations. Eric talks about how important culture, leadership, and empowering your staff is to create a resilient and connected team, especially as your company or restaurant

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51:27

052: An Elevated Experience is More Than Great...

The Pineapple Perspective ·

2025/05/29

This is a lively episode of The Pineapple Perspective, with Troy welcoming Jimmy Frischling and Michael “Schatzy” Schatzberg from Branded Hospitality. While the episode opens with humor and banter, it transitions into meaningful reflections on hospitality, evolving dining habits, and the state of restaurant technology. Jimmy and Schatzy share their roots in the industry, how Branded Hospitality blends investment, operations, and media, and why personalization and community are at the heart of

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37:39

051: Don’t Be Boring: Brand Strategy and Storytelling...

The Pineapple Perspective ·

2025/05/22

In this episode of The Pineapple Perspective, Troy sits down with consultant, coach, and mentor Richard Liverman. Broadcasting from the UK, Richard shares his perspectives on hospitality, branding, and the power of storytelling in business. Drawing from a diverse background from horticulture to luxury brands he illustrates how service and connection can define success across industries. The conversation centers around Richard’s core mantra, “Don’t be boring,” which he uses as a lens to challenge

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31:23

050: Our 50th Episode is Live from Las Vegas at...

The Pineapple Perspective ·

2025/05/15

In this milestone 50th episode of The Pineapple Perspective, Troy Hooper sits down with longtime friend and returning guest Shawn Walchef, founder of Cali BBQ Media, for the podcast's first-ever on-location recording at Pepper Lunch in Las Vegas. They reflect on the journey of launching and sustaining a media-driven business strategy in the hospitality industry, discussing how consistent storytelling builds brand authority, trust, and growth over time. Troy credits Shawn as the original inspiration

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38:08

049: SaaS Fatigue, Smart Tech Stacks, and Data-Driven...

The Pineapple Perspective ·

2025/05/08

In this episode of The Pineapple Perspective, host Troy Hooper sits down with Tammy Billings, a seasoned marketing and technology advisor in the restaurant and hospitality industry. Tammy shares her journey from starting in hospitality at In-N-Out Burger to becoming a sought-after voice in MarTech and decision intelligence. She explains the evolution from traditional marketing roles into tech consulting, emphasizing how hospitality principles like listening and anticipating needs still apply in a

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23:51

048: Solving the Real Marketing Problem with...

The Pineapple Perspective ·

2025/05/01

In Episode 048 of The Pineapple Perspective, host Troy Hooper sits down with Erin Levzow, a seasoned marketing and technology leader with more than two decades of experience in hospitality, restaurants, and consulting. Erin shares her insights on what hospitality truly means—emphasizing emotional connection over transactional service—and why every business, regardless of industry, should consider itself part of the hospitality sector. The conversation explores current trends in marketing tech,

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41:55

047: Restaurant Hospitality Strategist Rev Ciancio on...

The Pineapple Perspective ·

2025/04/24

In this episode of The Pineapple Perspective, host Troy Hooper sits down with Rev Ciancio, a hospitality marketing expert and dynamic personality in the restaurant industry. Known for his extensive social media presence, food crawl leadership, and straight-talking marketing advice, Rev shares insights into hospitality, influencer marketing, and creating meaningful guest experiences. He reflects on the early roots of his hospitality mindset, the role of convenience and experience in consumer

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28:03

046: Managing, Leading, Coaching & the Power of Care...

The Pineapple Perspective ·

2025/04/17

In this episode of The Pineapple Perspective, Troy sits down with hospitality coach, author, and industry leader Jason E. Brooks. The conversation explores what true hospitality means beyond service scripts and steps, diving into Jason's personal journey from overcoming a speech impediment to becoming a keynote speaker and trusted consultant. Jason breaks down the differences between managing, leading, and coaching, and offers thoughtful insights on building authentic culture in restaurants. He also

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43:24

045: The Urgent Recovery of Hospitality: Building...

The Pineapple Perspective ·

2025/04/10

In this insightful episode of The Pineapple Perspective, host Troy Hooper sits down with hospitality veteran and author Steve Fortunato to explore the deeper meaning behind true hospitality. Steve shares a compelling personal journey that led to a major mindset shift in his 34-year career in the food and beverage industry. From launching boutique catering brand Room Forty to opening event venues like The Fig House and writing The Urgent Recovery of Hospitality, Steve unpacks how hospitality should

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37:44

044: Creating Customer Magic Through Radical...

The Pineapple Perspective ·

2025/04/03

In this inspiring episode of The Pineapple Perspective, host Troy Hooper sits down with serial entrepreneur and churro connoisseur Scott Porter, founder of San Diablo Artisan Churros. With an eclectic background spanning PR, healthcare, aviation, and gourmet desserts, Scott shares his unwavering belief in the power of hospitality as a strategic advantage in any industry. He details how his formative experiences in Mexican culture shaped his philosophy of treating every guest like a divine being and

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37:52

043: AI, Upselling, and Repeat Business:...

The Pineapple Perspective ·

2025/03/27

In this episode of The Pineapple Perspective, host Troy Hooper welcomes Josh Kopel, a seasoned restaurateur, entrepreneur, and host of the influential Full Comp podcast. Together, they explore the evolving landscape of the restaurant industry, diving into topics like AI-driven profitability, menu engineering, and maximizing check averages. Josh shares invaluable insights on how restaurants can leverage artificial intelligence for marketing and operations, the power of suggestive selling, and the

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33:50

042: Chris Tripoli on Hospitality, Restaurant Success...

The Pineapple Perspective ·

2025/03/20

In this episode of The Pineapple Perspective, host Troy Hooper sits down with hospitality industry veteran Chris Tripoli. With decades of experience in restaurant ownership, consulting, and education, Chris shares invaluable insights into what makes restaurants successful in today's rapidly evolving landscape. From his early days learning the principles of hospitality to building and scaling restaurants, Chris has seen it all. He now dedicates his time to helping restaurant owners through

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42:57

041: How Fractional Executive Assistants Can...

The Pineapple Perspective ·

2025/03/13

Welcome to this special episode of The Pineapple Perspective with your host, Troy Hooper. In today’s episode, we’re joined by two incredible guests — Ashley Carlson, Founder and CEO of Elevate Business Solutions, and Nichole Hughes, Lead Executive Assistant at Elevate. Together, they share how their innovative approach to fractional executive assistant services helps busy executives, entrepreneurs, and business leaders streamline operations, regain work-life balance, and elevate their businesses to

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30:04

040: From Local Eatery to Multi-State Franchise: The...

The Pineapple Perspective ·

2025/03/06

In this episode of The Pineapple Perspective, Troy Hooper meets up with Chad Offerdahl, President and CEO of The Big Biscuit, a rapidly expanding breakfast and lunch franchise. Chad shares his journey as a second-generation restaurateur, detailing how he and his father transformed a small Kansas City breakfast spot into a multi-state franchise operation. They discuss the importance of hospitality, the challenges of franchising, and how The Big Biscuit has built a strong corporate foundation to

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