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PODCAST

The Pineapple Perspective

What would you say if we told you that every business is in the hospitality business? Join Troy Hooper, CEO of Hot Palette America, as he explores what hospitality means in every business with industry leaders. Troy and his guests will tackle how they came to deploy hospitality in their businesses, how it impacts their results, and how they came to understand, adopt, and deploy this mindset and framework. Leveraging Troy"s experience, insight, and straight talk - listeners will walk away with a

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All Episodes

51:27

052: An Elevated Experience is More Than Great...

The Pineapple Perspective ·

2025/05/29

This is a lively episode of The Pineapple Perspective, with Troy welcoming Jimmy Frischling and Michael “Schatzy” Schatzberg from Branded Hospitality. While the episode opens with humor and banter, it transitions into meaningful reflections on hospitality, evolving dining habits, and the state of restaurant technology. Jimmy and Schatzy share their roots in the industry, how Branded Hospitality blends investment, operations, and media, and why personalization and community are at the heart of

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37:39

051: Don’t Be Boring: Brand Strategy and Storytelling...

The Pineapple Perspective ·

2025/05/22

In this episode of The Pineapple Perspective, Troy sits down with consultant, coach, and mentor Richard Liverman. Broadcasting from the UK, Richard shares his perspectives on hospitality, branding, and the power of storytelling in business. Drawing from a diverse background from horticulture to luxury brands he illustrates how service and connection can define success across industries. The conversation centers around Richard’s core mantra, “Don’t be boring,” which he uses as a lens to challenge

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31:23

050: Our 50th Episode is Live from Las Vegas at...

The Pineapple Perspective ·

2025/05/15

In this milestone 50th episode of The Pineapple Perspective, Troy Hooper sits down with longtime friend and returning guest Shawn Walchef, founder of Cali BBQ Media, for the podcast's first-ever on-location recording at Pepper Lunch in Las Vegas. They reflect on the journey of launching and sustaining a media-driven business strategy in the hospitality industry, discussing how consistent storytelling builds brand authority, trust, and growth over time. Troy credits Shawn as the original inspiration

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38:08

049: SaaS Fatigue, Smart Tech Stacks, and Data-Driven...

The Pineapple Perspective ·

2025/05/08

In this episode of The Pineapple Perspective, host Troy Hooper sits down with Tammy Billings, a seasoned marketing and technology advisor in the restaurant and hospitality industry. Tammy shares her journey from starting in hospitality at In-N-Out Burger to becoming a sought-after voice in MarTech and decision intelligence. She explains the evolution from traditional marketing roles into tech consulting, emphasizing how hospitality principles like listening and anticipating needs still apply in a

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23:51

048: Solving the Real Marketing Problem with...

The Pineapple Perspective ·

2025/05/01

In Episode 048 of The Pineapple Perspective, host Troy Hooper sits down with Erin Levzow, a seasoned marketing and technology leader with more than two decades of experience in hospitality, restaurants, and consulting. Erin shares her insights on what hospitality truly means—emphasizing emotional connection over transactional service—and why every business, regardless of industry, should consider itself part of the hospitality sector. The conversation explores current trends in marketing tech,

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41:55

047: Restaurant Hospitality Strategist Rev Ciancio on...

The Pineapple Perspective ·

2025/04/24

In this episode of The Pineapple Perspective, host Troy Hooper sits down with Rev Ciancio, a hospitality marketing expert and dynamic personality in the restaurant industry. Known for his extensive social media presence, food crawl leadership, and straight-talking marketing advice, Rev shares insights into hospitality, influencer marketing, and creating meaningful guest experiences. He reflects on the early roots of his hospitality mindset, the role of convenience and experience in consumer

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28:03

046: Managing, Leading, Coaching & the Power of Care...

The Pineapple Perspective ·

2025/04/17

In this episode of The Pineapple Perspective, Troy sits down with hospitality coach, author, and industry leader Jason E. Brooks. The conversation explores what true hospitality means beyond service scripts and steps, diving into Jason's personal journey from overcoming a speech impediment to becoming a keynote speaker and trusted consultant. Jason breaks down the differences between managing, leading, and coaching, and offers thoughtful insights on building authentic culture in restaurants. He also

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43:24

045: The Urgent Recovery of Hospitality: Building...

The Pineapple Perspective ·

2025/04/10

In this insightful episode of The Pineapple Perspective, host Troy Hooper sits down with hospitality veteran and author Steve Fortunato to explore the deeper meaning behind true hospitality. Steve shares a compelling personal journey that led to a major mindset shift in his 34-year career in the food and beverage industry. From launching boutique catering brand Room Forty to opening event venues like The Fig House and writing The Urgent Recovery of Hospitality, Steve unpacks how hospitality should

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37:44

044: Creating Customer Magic Through Radical...

The Pineapple Perspective ·

2025/04/03

In this inspiring episode of The Pineapple Perspective, host Troy Hooper sits down with serial entrepreneur and churro connoisseur Scott Porter, founder of San Diablo Artisan Churros. With an eclectic background spanning PR, healthcare, aviation, and gourmet desserts, Scott shares his unwavering belief in the power of hospitality as a strategic advantage in any industry. He details how his formative experiences in Mexican culture shaped his philosophy of treating every guest like a divine being and

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37:52

043: AI, Upselling, and Repeat Business:...

The Pineapple Perspective ·

2025/03/27

In this episode of The Pineapple Perspective, host Troy Hooper welcomes Josh Kopel, a seasoned restaurateur, entrepreneur, and host of the influential Full Comp podcast. Together, they explore the evolving landscape of the restaurant industry, diving into topics like AI-driven profitability, menu engineering, and maximizing check averages. Josh shares invaluable insights on how restaurants can leverage artificial intelligence for marketing and operations, the power of suggestive selling, and the

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33:50

042: Chris Tripoli on Hospitality, Restaurant Success...

The Pineapple Perspective ·

2025/03/20

In this episode of The Pineapple Perspective, host Troy Hooper sits down with hospitality industry veteran Chris Tripoli. With decades of experience in restaurant ownership, consulting, and education, Chris shares invaluable insights into what makes restaurants successful in today's rapidly evolving landscape. From his early days learning the principles of hospitality to building and scaling restaurants, Chris has seen it all. He now dedicates his time to helping restaurant owners through

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42:57

041: How Fractional Executive Assistants Can...

The Pineapple Perspective ·

2025/03/13

Welcome to this special episode of The Pineapple Perspective with your host, Troy Hooper. In today’s episode, we’re joined by two incredible guests — Ashley Carlson, Founder and CEO of Elevate Business Solutions, and Nichole Hughes, Lead Executive Assistant at Elevate. Together, they share how their innovative approach to fractional executive assistant services helps busy executives, entrepreneurs, and business leaders streamline operations, regain work-life balance, and elevate their businesses to

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30:04

040: From Local Eatery to Multi-State Franchise: The...

The Pineapple Perspective ·

2025/03/06

In this episode of The Pineapple Perspective, Troy Hooper meets up with Chad Offerdahl, President and CEO of The Big Biscuit, a rapidly expanding breakfast and lunch franchise. Chad shares his journey as a second-generation restaurateur, detailing how he and his father transformed a small Kansas City breakfast spot into a multi-state franchise operation. They discuss the importance of hospitality, the challenges of franchising, and how The Big Biscuit has built a strong corporate foundation to

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43:39

039: REPLAY Hospitality as a Business Growth Strategy...

The Pineapple Perspective ·

2025/02/27

To celebrate the opening of Pepper Lunch in the Irvine Spectrum this month, we’re replaying this episode with Paul Tran, Director of Franchising for Pepper Lunch Restaurants. Paul met up with Troy in episode 4 to talk about Pepper Lunch and hospitality. In this episode, Troy and Paul cover topics like: Paul’s unique definition of hospitality How a single act of hospitality can transform a business’s reputation The importance of customer delight and quality in franchise success And finally,

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42:53

038: Maximizing Efficiency in Hospitality: Tech...

The Pineapple Perspective ·

2025/02/20

In this episode of The Pineapple Perspective, Troy sits down with Toby Malbec, a leading expert in restaurant technology and “operational technologist” for ConStrata Consulting. Together, they dive into the evolving landscape of hospitality, discussing how technology is reshaping the guest experience, improving efficiency, and driving business success. Toby shares his insights on the current and future state of restaurant tech, including AI, kiosks, digital menu boards, and the increasing need for

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37:30

037: HighMargin’s Mission: Turning Restaurant Data...

The Pineapple Perspective ·

2025/02/13

In this episode, Troy chats with Ashwin Kamlani as he shares his journey from growing up in a hospitality-focused family to founding HighMargin, a company aimed at helping restaurants leverage data for actionable insights. He discusses the evolution of e-commerce in the hotel industry, the parallels with the restaurant sector, and the importance of understanding and utilizing data to enhance operations and customer experiences. Highlighted Topics: Foundations in Hospitality: Ashwin's early

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32:20

036: Proactive Restaurant Maintenance Brings Better...

The Pineapple Perspective ·

2025/02/06

In this episode of The Pineapple Perspective, host Troy Hooper sits down with Daniel Estrada, CEO and co-founder of 86 Repairs, to discuss the often-overlooked world of restaurant repairs and maintenance (R&M). They explore why most restaurant operators approach equipment maintenance reactively rather than proactively—and how this mindset is costing them time and money. Daniel shares insights on how technology, combined with smart data and service support, can transform how restaurants manage

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32:15

035: Building an Authentic Brand with AI & Digital...

The Pineapple Perspective ·

2025/01/30

In today’s episode of The Pineapple Perspective, Troy meets with Heather Cox, a seasoned WordPress website designer, social media strategist, and content creator with over 15 years of experience in the digital space. Heather shares her insights on the evolving landscape of branding and marketing technology, emphasizing the importance of authenticity and omnichannel presence in today's competitive market. Troy and Heather explore how businesses—especially in the hospitality industry—can leverage AI,

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39:53

034: Consistency, Connection, and Care: Transforming...

The Pineapple Perspective ·

2025/01/23

This week on The Pineapple Perspective, Troy interviews Zack Oates, the founder of Ovation and a hospitality visionary. Together, they discuss the art and science of creating unforgettable guest experiences. Zack shares his insights on the essence of hospitality, which he defines as proving to guests that you genuinely care about their experience. Zack explains how Ovation’s guest experience platform leverages AI-driven feedback to help restaurants connect with their customers, resolve issues in

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53:09

033: Mastering the Restaurant Tech Stack: Expert...

The Pineapple Perspective ·

2025/01/16

In this episode of The Pineapple Perspective, Troy is joined by Andy Freivogel, co-founder and CEO of Science On Call, to explore the intersection of technology and hospitality in the restaurant industry. Andy shares his unique perspective on what hospitality truly means—leading with generosity and solving real-world problems. The conversation dives into the complexities of modern restaurant technology stacks, the evolution of tech adoption post-pandemic, and the role of AI in transforming

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