PODCAST

Return to Service

Chris Heine

Insights, strategies, and stories from the aviation maintenance community to enable safe flight.

leisure aviation

All Episodes

33:33

Modernizing Toronto's Airport for Sustainable Growth...

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2024/11/29

29:05

Unlocking the Power of Telemetry in Aviation GSE: A...

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2024/11/29

33:37

Rodd Caldwell from Flightstar on Expanding...

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2024/11/26

33:38

Rodd Caldwell from Flightstar on Expanding...

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2024/11/26

In this episode of the Return to Service podcast, host Chris Heine speaks with Rod Caldwell, the Technical Sales Director at FlightStar. They discuss the operations of FlightStar, focusing on the company's history, the dynamics of the sales organization, and the importance of communication between sales and maintenance teams. Rod shares insights on customer relationships, the transition to servicing Challenger aircraft, and the company's growth plans, including the development of a new hangar. The

47:21

Lacking MRO Transparency with Suresh Narayanan and...

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2024/10/31

37:48

Consistent MRO Growth and Leadership with Bill...

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2024/10/18

In this episode of the Return to Service podcast, Chris Heine interviews Bill Giannetti, Founder and President of FlightStar, discussing the company's journey from a small flight school to a successful aviation business. Bill shares insights on their growth philosophy, the challenges of workforce recruitment in the MRO industry, and the importance of adapting to change. He also talks about the new hangar project and the company's commitment to providing a great work environment for

18:10

Stevens Aerospace to Premier Aviation Services: King...

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2024/10/16

Ron Jennings, VP of Sales at Premier Aviation Services joins the Return To Service Podcast to discuss the transition from Stevens Aviation to Premier Aviation Services, the importance of understanding the customer base, and strategies for engaging existing customers. Ron shares insights on the current state of the MRO market, the significance of building relationships, and the future prospects for the company.NBAA:Premier Aviation Services will be at the Titan Fuel Service Booth 1641EBIS Software

47:21

Lacking MRO Transparency with Suresh Narayanan and...

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2024/10/15

Suresh Narayanan from Jets MRO and Nathan Winkle from Thoroughbred Aviation join the Return of Service podcast to discuss the challenges and opportunities in the MRO (Maintenance, Repair, and Overhaul) industry. They explore the importance of transparency, the talent gap in the industry, and the need for better retention of mechanics. The conversation highlights the impact of private equity on MRO operations and the significance of building trust and relationships with customers. The guests share

18:52

Building Customer Trust with Alfredo Garcia of ACI...

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2024/10/11

In this episode of the Return to Service podcast, Chris Heine speaks with Alfredo Garcia, Director of Sales and Business Development for ACI Jet MRO. They discuss the challenges faced by MROs, particularly in terms of supply chain issues and the importance of transparency with customers. Alfredo emphasizes the need for education and trust in customer relationships, as well as the significance of engaging the next generation of technicians through industry associations. The conversation also touches

19:56

FBO Software/Device Ecosystem with Steve Tubbs &...

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2024/10/09

In this episode of the Return to Service podcast, host Chris Heine speaks with Steve Tubbs and Humberto Zuluaga from X1 about the evolving landscape of FBOs in the aviation industry. They discuss the challenges faced by FBOs, including data management issues and the need for modern technology solutions. The conversation highlights X1's innovative products, such as the Single Point Device, which aims to streamline operations and improve efficiency. The episode also touches on the importance of

53:06

Building an AOG Company and Employing Veterans in...

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2024/10/08

We're joined by Joe Peebles of JP Aerotechnics, and AOG company focused on supporting a majority of the major 135 charter operators throughout the US. Joe is also the Founder of Higher Vets, a non-profit aimed at helping returning veterans get reacclimated to life at home, finding jobs, and building a support network.

16:27

Streamlining Charter Payments and Sales with Greg...

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2024/10/03

Greg Johnson, CEO of Tuvoli, joins to discuss the company's focus on enhancing charter sales and payment processing for the aviation industry. He outlines the challenges faced by charter operators and brokers, particularly in customer interactions and payment workflows. Greg walks through Tuvoli's innovative solutions that streamline these processes, improve efficiency, and integrate seamlessly with existing scheduling software. He also highlights the growth of Tuvoli's marketplace and the advanced

16:20

Removing Maintenance Paperwork Inefficiencies with...

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2024/10/01

Greg Heine, SVP of JSSI Maintenance Software joins us to discuss the evolution of JSSI over 35 years, the role of Traxall in the JSSI maintenance ecosystem, challenges faced by customers in aircraft maintenance management, and the importance of navigating change during technology implementation. They also share insights on successful software implementations and look ahead to the upcoming NBAA event.JSSI will be at West Hall Booth 2629 - Booth reception will be Wednesday night at the showEBIS will

56:29

Work Order System Implementations with Andy Yanka of...

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2024/09/25

Andy Yanka, VP of Aircraft Services for the Axcess Group and Moyer Aviation joins to discuss the steps they took to successfully roll out their work order and parts management system. In this episode, we sit down with Andy Yanka, VP of Aircraft Services for the Axcess Group and Moyer Aviation.As an EBIS customer, Andy has been great to work with, and the more we learned about how he implemented the software, it was a no-brainer to have him on to walk through the process.This is valuable insight for

30:19

Ben Reeves of Power Stow at GSE Expo 2024

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2024/09/13

In this episode of the Return to Service podcast, host Santosh Nachu sits down with Ben Reeves, Vice President of Sales at PowerStow, to explore the company’s innovative roller track system, designed to eliminate the need for manual baggage handling on aircraft. They delve into the importance of reducing workplace injuries in the baggage handling industry and how technology is enhancing equipment reliability and maintenance. Ben also shares his retirement plans and passion for boating. Finally, they

47:24

How Aspire MRO and LAUNCH TWS Hired 300+ Technicians...

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2024/08/13

Aspire MRO and Launch Technical Workforce Solutions are working together on a large project to convert triple sevens from passenger to freighter. The demand for these conversions is driven by the aging wide body fleet and the need for more efficient and environmentally friendly aircraft. The project involves extensive engineering and installation work, with Mammoth handling the engineering and parts acquisition and Aspire MRO handling the installations. The process of getting the STC and engineering

01:28

Thriving in Avionics: Insights from Rick Ochs on...

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2024/07/24

Summary: In this episode, Rick Ochs, CEO of Spirit Aeronautics, joins with Chris to delve into critical aspects of running a successful FAA Part 145 avionics shop. They discuss what it takes to create an environment where technicians can thrive and open and honest discussions can lead to innovative breakthroughs and solutions. The conversation highlights the ever-changing industry of aircraft avionics, the new solutions available from providers like Starlink, OneWeb and Gogo, and the upcoming

34:18

Tim Wade on Streamlined Reporting, Data-Driven...

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2024/07/12

Tim Wade, Director of Environmental Health and Safety for FlexJet, discusses the importance of a strong safety reporting system and the processes he implemented at Constant Aviation and FlexJet. He emphasizes the need for easy and streamlined reporting, utilizing QR codes and online forms. Tim also highlights the value of data in identifying trends and making improvements, as well as the importance of building trust and a reporting culture within the organization. He shares insights on metrics, risk

40:42

Rodrigo Goncalves' Journey to Obtaining the FAA 145...

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2024/07/09

SummaryRodrigo Goncalves, Founder and Owner of RG Aviation, shares his experience of obtaining the 145 cert for his repair station. He explains that the process involved building relationships with the FAA, being persistent, and working diligently. He emphasizes the importance of tool calibration, organization, and cleanliness in the shop. Rodrigo also recommends seeking help from professionals for writing manuals and not getting discouraged by the cost. He highlights the need to follow approved

45:52

Taking a Different Approach to Technician Retention...

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2024/06/25

Suresh Narayanan, CEO of Jets MRO, discusses the issue of technician turnover in the maintenance market. He explains that mechanic turnover rates are between 40 and 50 percent, which leads to delays and increased costs for operators. To address this problem, Narayanan created Jets MRO with a focus on improving culture, leadership, benefits, and schedule for mechanics. By giving employees ownership and sharing financial information, Narayanan has fostered a culture of engagement and alignment. This

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