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PODCAST

Hidden Tracks: Stories from BART

Bay Area Rapid Transit

Welcome to BART"s new podcast series "Hidden Tracks: Stories from BART." Our podcasts will give you an inside look at BART, the San Francisco Bay Area"s rapid transit system that serves five Bay Area counties. This is your source for stories about the people who make the system work and our riders.

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All Episodes

00:19:00

BART’s wet weather game plan pays off with fewer delays

Hidden Tracks: Stories from BART ·

2019/02/26

Rain can have a major impact on the Bay Area’s commute and BART is no exception. “Welcome to Hidden Tracks: Stories from BART.” On this edition of Hidden Tracks, we’re answering your questions about why BART so often faces delays when it rains. BART has a game plan to keep weather-related issues to a minimum that’s put into action by a team with decades of experience. Preparation and hard work are key. The effort began well before this winter’s storms arrived. Grounds crews worked for months

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00:27:28

Momentum builds for BART's cleaning revolution

Hidden Tracks: Stories from BART ·

2019/02/19

On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we’re talking about all things cleaning with the two men who have been at the center of an important transformation that has taken place over the last year. BART is redoing the way it cleans its trains and stations. This far-reaching effort is having an impact on hiring, training, where employees are staffed, and even on what kind of cleaning materials are used on the job. Read the transcript:

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00:17:53

Training ramps up to fuel Fleet of the Future expansion

Hidden Tracks: Stories from BART ·

2019/01/16

More BART riders than ever before can now ride the Fleet of the Future through the Transbay Tube. By mid-February, every transbay line will be served by a Fleet of the Future train. As more new cars arrive, BART is expanding its hands-on training for the operators who will run the new fleet. On the latest edition of our podcast series, “Hidden Tracks: Stories from BART” we’ll learn more about the preparation that goes into being a Fleet of the Future Train Operator. We’ll hear from one of the

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00:18:24

Go inside BPD's video surveillance recovery room

Hidden Tracks: Stories from BART ·

2018/09/27

BART has a robust video surveillance network. It includes working cameras on board all trains, in every station, and elsewhere throughout BART. But the reason BART police have been able to identify and arrest suspects in connection with several recent high-profile cases has as much to do with the technology as it does the people behind it. On this latest edition of our podcast series “Hidden Tracks: Stories from BART” you’ll hear from one of BPD’s Community Service Officers who specializes in

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00:27:53

BART’s Station Ops Manager uses real-world insight to...

Hidden Tracks: Stories from BART ·

2018/07/11

It takes a team effort to carry more than 413,000 riders on a typical weekday. On the latest edition of our podcast series “Hidden Tracks: Stories from BART” we meet Operations and Transportation Supervisor Phaethon Brown who oversees all station operations throughout the system. Brown has spent more than 17 years with BART including 13 as a Station Agent. He's one of the few people who has been assigned to every BART station. Those years of service on the front lines of customer service give

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00:25:31

The science of the screech: Big progress for BART's...

Hidden Tracks: Stories from BART ·

2018/06/06

BART has reached a milestone in its efforts to bring riders a quieter ride. Now more than half of BART’s train cars have been outfitted with an advanced wheel profile that reduces both noise and wear on the rail. On the latest edition of our podcast series “Hidden Tracks: Stories from BART” we’re focusing on the science of screech. The new wheel profile has been years in the making. One of our managing engineers talks in-depth about how the design was developed and what’s next for BART’s plan to

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00:12:42

There's more to ticket vending machines and fare...

Hidden Tracks: Stories from BART ·

2018/03/30

There’s a lot of technology that goes into making sure you can easily reload your Clipper card or buy a BART ticket and get quickly through the fare gates. On this latest edition of “Hidden Tracks: Stories from BART” we’ll take an inside look at what makes BART’s Ticket Vending Machines and fare gates tick. It takes a dedicated team to keep an array of roughly 1,200 machines in good working order. One of the biggest challenges is dealing with paper tickets, both authentic and counterfeit, that

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00:23:01

On the front line of customer service: Station...

Hidden Tracks: Stories from BART ·

2017/11/28

Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service is the goal and many times Station Agents must respond to the unexpected. The new podcast explores the various responsibilities Station Agents handle every day and features an extended

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00:21:25

The details on doors: How forcing your way into a...

Hidden Tracks: Stories from BART ·

2017/09/28

BART maintenance workers already are doing everything they can to keep as many cars as possible in service. But they’re facing a growing challenge because of an avoidable problem. BART’s service yards are spending precious work hours repairing train doors that were forced open by riders or otherwise damaged. The latest numbers show through August there were at least 200 cases where vandalized doors caused service delays. On top of those delays, critically-needed cars had to be taken out of

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00:23:25

BART has a plan for expected surge in bike usage

Hidden Tracks: Stories from BART ·

2017/08/31

Several exciting initiatives are underway to make BART even more accessible for bicyclists. In the latest edition of “Hidden Tracks: Stories from BART,” we’ll hear from BART Bicycle Program Manager Steve Beroldo. From a big expansion in the Ford GoBike bike share program to new high-tech ways to secure your bicycle there are many bike-friendly ideas that are being turned into realities at BART. Beroldo shares his thoughts about the various programs as well as what he says is a growing trend in

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00:38:49

BART team wins top prize at international competition

Hidden Tracks: Stories from BART ·

2017/07/11

The International Rail Rodeo is a special opportunity for transit agencies to show off their top talent and BART rose to the occasion. In the latest edition of our series “Hidden Tracks: Stories from BART” you’ll meet the BART team that won the overall title at this year’s competition. This is the first time that BART has taken home the top overall prize. The participants say it was a once-in-a-lifetime experience that they’ll remember for the rest of their lives. They also say the competition

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00:12:59

Go inside our Emergency Operations Center

Hidden Tracks: Stories from BART ·

2017/06/09

Safety and security are a primary focus at BART and that commitment is visible at our Emergency Operations Center. On this episode of “Hidden Tracks: Stories from BART” we’ll take you inside our Emergency Operations Center to learn what BART is doing to be as ready as possible for any disaster that could strike the region. BART Emergency Manager Marla Blagg talks about this ongoing responsibility that BART has made a top priority. Blagg also has tips on what riders can do to help keep themselves

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00:10:25

Go inside the Wheelhouse for BART to OAK

Hidden Tracks: Stories from BART ·

2017/05/31

Getting people between Oakland International Airport and the Coliseum Station quickly and safely is right in BART’s Wheelhouse. On this edition of "Hidden Tracks: Stories from BART" we’ll take a look behind the scenes at the Wheelhouse, the hub of activity for BART to OAK. The ride is smooth and quiet but there’s no mistaking the sound when you go inside the Wheelhouse. It's a cavernous building made of concrete with more than 18-inch thick walls. The 3.2-mile extension relies on

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00:16:11

You might be surprised by what's BARTable

Hidden Tracks: Stories from BART ·

2017/05/18

In our latest edition of “Hidden Tracks: Stories from BART” we learn about all things BARTable. The site has only been around for a couple of years but already it has generated a large following among those interested in fun activities that are just a BART ride away. Few transit agencies have a campaign like BARTable that shows off all the interesting places people can visit by riding a train during non-commute hours. It’s a popular program that has some exciting changes on the way. In this

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00:09:39

BART train operator brings a sense of humor to the...

Hidden Tracks: Stories from BART ·

2017/05/08

Train operators are a critical part of the team that keeps BART moving around the Bay. The system may be automated but the operators are the eyes and ears of the trains. It’s an important job but a sense of humor can still come in handy. In our latest edition of “Hidden Tracks: Stories from BART” we take a ride with Bob Malito, who is better known as Captain Jack to tens of thousands of riders who take BART between Pittsburg/Bay Point and San Francisco International Airport. Malito is well known

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00:03:59

A new strategy helps BART to reduce delays in the...

Hidden Tracks: Stories from BART ·

2017/04/06

BART is using a new strategy to reduce delays through the Transbay Tube. During peak commute hours BART is now deploying mainline technicians at both ends of the Tube at our West Oakland and Embarcadero stations. These highly-trained technical experts spend the commute riding dozens of trains through the Tube. That allows them to respond much more quickly to mechanical issues that can stop a train in a critical choke point for the entire system. In the latest edition of our podcast series

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00:13:05

New efforts to build sustainability at BART

Hidden Tracks: Stories from BART ·

2017/03/15

We’ve been hearing a lot about the many improvements that BART is investing in when it comes to its aging infrastructure, station upgrades and of course the Fleet of the Future. But there are also some exciting plans in the works when it comes to sustainability and BART’s impact on the environment. From solar panels to accommodating electric vehicles to focusing on new sources of renewable energy there is a lot going on. To learn more about these ambitious plans, we hear from Holly Gordon who is

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00:22:02

Maintaining BART's right-of-way is a 24/7 job

Hidden Tracks: Stories from BART ·

2017/03/03

The term "right-of-way" might be a familiar one when it comes to driving, but it is also a phrase that is critically important when it comes to operating a railway. This time on our podcast series we’re going to learn about BART’s right-of-way team. That’s a group that plays a critical role in making sure the trains keep running. We’ll get an inside look at the train control group that maintains some 5,000 critical assets at BART. We’ll also learn about the right-of-way crews that work to keep

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00:21:45

Go inside BART's version of mission control

Hidden Tracks: Stories from BART ·

2017/02/03

In this latest edition of our podcast series “Hidden Tracks: Stories from BART” we take you behind the scenes of the Operations Control Center. The OCC is the nerve center of the BART system. This is where a dedicated team of problem solvers oversees BART's critical infrastructure as well as all of the trains as they carry tens of thousands of passengers. Public safety and doing everything possible to keep the trains on time are critical concerns. It’s a fast-paced environment where

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00:03:30

The public gets its say on critical issues facing...

Hidden Tracks: Stories from BART ·

2017/01/24

2017 is shaping up to be an important year for the BART Police Department. In the latest edition of our podcast series “Hidden Tracks: Stories from BART” we take a closer look at the citizen oversight model that’s playing an important role in charting the direction of BART PD. The department is one of the few in the country that is overseen not just by an Independent Police Auditor but also a Citizen Review Board. Now those entities are seeking greater public input as the debate begins over

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