PODCAST

CRM Rocks

Markus Erlandsson

The CRM Talk Show

technology podcasting

All Episodes

40:01

Unique field service customer cases with Mark Christie

CRM Rocks ·

2024/03/14

Episode 135: Markus Erlandsson and Malin Martnes chatted with Mark Christie from Proximo3 about unique field service customer cases. For the first time, we had to use a warning to sensitive listeners. Mark shared some of his experiences while working with some interesting and unusual field service cases. Bio Mark Christie has 19 Years of … Continue reading Unique field service customer cases with Mark ChristieThe post Unique field service customer cases with Mark Christie first appeared on

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1:12:00

2024 Release Wave 1

CRM Rocks ·

2024/02/14

Episode 134: Markus Erlandsson and Malin Martnes have collected three guests from their respective fields, Ben Vollmer about Field Service, Tricia Sinclair about Customer Service, and Benedikt Bermann about ALM. The episode finished with Malin Martnes sharing her best things in Customer Insights and Sales.The post 2024 Release Wave 1 first appeared on CRM Rocks.

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38:34

Building an MVP Business with Kathrine Hogseth

CRM Rocks ·

2024/01/14

Episode 133: Markus Erlandsson and Malin Martnes chatted with Kathrine Hogseth about being the CEO of a successful business, where most of the business applications MVP’s in Sweden work. Has she made CRM-K an MVP-factory or, do they get MVP’s because of the mindset she’s implemented in the company? What is that mindset? As the … Continue reading Building an MVP Business with Kathrine Hogseth The post Building an MVP Business with Kathrine Hogseth first appeared on CRM

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48:51

Customer Insights with Malin Martnes

CRM Rocks ·

2023/12/14

Episode 132: Markus Erlandsson discusses with Malin Martnes about the new Customer Insights. Malin starts by explaining what the change from old Customer Insights and Marketing is and how it affects customers. Malin provides her insights into what she thinks about this change, how the license will change and a bit about all the new … Continue reading Customer Insights with Malin Martnes The post Customer Insights with Malin Martnes first appeared on CRM Rocks.

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47:45

Directions Review with Andrew Bibby and Malin Martnes

CRM Rocks ·

2023/11/14

Episode 131: Markus Erlandsson has a discussion with Andrew Bibby and Malin Martnes, or does he? Malin is taking over the episode and is interviewing Markus and Andrew about the Directions for Partners EMEA 2023 conference, which has a Business Central-focused conference. Why did we go? What did we learn? Bio Andrew: I’m part of … Continue reading Directions Review with Andrew Bibby and Malin Martnes The post Directions Review with Andrew Bibby and Malin Martnes first appeared on CRM

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36:59

Security and Governance with Foyin Olajide-Bello

CRM Rocks ·

2023/10/14

Episode 130: Markus Erlandsson has a discussion with Foyin Olajide-Bello from Avanade about Governance and Security in the Power Platform. Foyin provides her insights with some do’s and don’ts, where she talks about environment strategies and what happens if you just use the default environment. Then Foyin continues into security where she discusses tenant isolation … Continue reading Security and Governance with Foyin Olajide-Bello The post Security and Governance with Foyin

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15:57

10 Years of CRM Rocks

CRM Rocks ·

2023/09/14

Episode 129: Markus Erlandsson thanks everyone for the 10 Years and invites a couple of guests to join in the celebration of CRM Rocks. The post 10 Years of CRM Rocks first appeared on CRM Rocks.

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1:19:15

2023 Release wave 2 with Benedikt Bergmann

CRM Rocks ·

2023/08/14

Episode 128: Markus Erlandsson engages in a discussion with Benedikt Bergmann from CRM-Konsulterna about what is new in the 2023 release wave 2. Benedikt provides his insights into what he thinks are important changes and Markus gives his points. Bio Benedikt works as a Power Platform Consultant at CRM Konsulterna in Dynamics 365 CE and … Continue reading 2023 Release wave 2 with Benedikt Bergmann The post 2023 Release wave 2 with Benedikt Bergmann first appeared on CRM Rocks.

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51:26

PCF in 2023 with Diana Birkelbach

CRM Rocks ·

2023/07/14

Episode 127: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Diana Birkelbach from Orbis regarding what is new in PCF. Diana provides insights into the evolution of PCFs lately and how they have changed towards the better, she then continues to go through the different variants to help us understand. Bio Diana Birkelbach … Continue reading PCF in 2023 with Diana Birkelbach The post PCF in 2023 with Diana Birkelbach first appeared on CRM Rocks.

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43:27

Copilot for Power Platform and D365 with Lisa Crosbie

CRM Rocks ·

2023/06/14

Episode 126: Markus Erlandsson and Heidi Neuhauser engage in a discussion with Lisa Crosbie from Barhead Solutions regarding the upcoming Copilot for Power Platform and Dynamics 365. Lisa provides insights into the evolution of AI features within the platform and where they show up, she then continues to talk about where the copilot can be … Continue reading Copilot for Power Platform and D365 with Lisa Crosbie The post Copilot for Power Platform and D365 with Lisa Crosbie first appeared on

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52:03

Cloud for healthcare with Jim Novak

CRM Rocks ·

2023/05/14

Episode 125: Markus Erlandsson engages in a discussion with Jim Novak from Microsoft regarding the Cloud for healthcare industry solution. Jim provides insights into its evolution from an accelerator to a broader solution and sheds light on the significance of “cloud for” in its name. Furthermore, he emphasizes Microsoft’s extensive efforts towards integration with this … Continue reading Cloud for healthcare with Jim Novak The post Cloud for healthcare with Jim Novak first

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36:53

User Adoption and Learning Methodologies with Asif...

CRM Rocks ·

2023/04/14

Episode 124: Markus Erlandsson and Heidi Neuhauser has a chat with Asif Rehmani from VisualSP about user adoption and learning methodologies. Asif starts by explaining what contextual microlearning is and how it can work with Dynamics 365 users. How users easily can get to the learning opportunities with the users need it. Bio Asif Rehmani … Continue reading User Adoption and Learning Methodologies with Asif Rehmani The post User Adoption and Learning Methodologies with Asif Rehmani first

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43:28

Best of 2023 Release Wave 1

CRM Rocks ·

2023/03/15

Episode 123: Markus Erlandsson and Heidi Neuhauser have a chat about news from Microsoft over the coming 6 months. Both go through their best of 2023 release wave https://experience.dynamics.com/releaseplans/ Ability to delete users from environments https://learn.microsoft.com/en-us/power-platform/admin/delete-users Approve mailbox without admin https://learn.microsoft.com/en-gb/power-platform/admin/connect-exchange-online#approve-your-own-user-mailbox Power Pipelines

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51:39

Portals to Pages with Nick Doelman

CRM Rocks ·

2023/02/14

Episode 122: Markus Erlandsson has a chat with Nick Doelman from Microsoft about Power Apps Portals to Power Pages, and what the key changes are. Nick starts by summarizing some recent news then explains the name change to Poages and goes through some of the news in the upcoming 2023 release wave 1. Bio Nick … Continue reading Portals to Pages with Nick Doelman The post Portals to Pages with Nick Doelman first appeared on CRM Rocks.

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59:39

Power BI and Dataverse with Scott Sewell

CRM Rocks ·

2023/01/14

Episode 121: Markus Erlandsson and Heidi Neuhauser have a chat with Scott Sewell from Microsoft about Power BI and Dataverse and how you get them to work together easily. Scott starts by summarizing some recent news and how he has made a new modelling guide for Power Platform and with it, you can take advantage … Continue reading Power BI and Dataverse with Scott Sewell The post Power BI and Dataverse with Scott Sewell first appeared on CRM Rocks.

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58:00

State of Dynamics CRM in 2022

CRM Rocks ·

2022/12/14

Episode 120: Markus Erlandsson and Heidi Neuhauser have a chat with Jason Gumpert from MS Dynamics World about the state of Dynamics CRM and Power Platform in 2022 where the three of us talk about Government, Digital Contact Center Platform, Viva Sales, Release Notes, changes in the partner program and more… Bio Jason is the … Continue reading State of Dynamics CRM in 2022 The post State of Dynamics CRM in 2022 first appeared on CRM Rocks.

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36:56

Partner Talk with Rick McCutcheon

CRM Rocks ·

2022/11/14

Episode 119: Markus Erlandsson talks to Rick McCutcheon from Full Contact Selling about Partner Talk. Rick starts by explaining what a good partner is, both to customers and to Microsoft and how you can become a good partner yourself. The discussion continues with Microsoft Partner Program and then to Independent Software Vendors and how they … Continue reading Partner Talk with Rick McCutcheon The post Partner Talk with Rick McCutcheon first appeared on CRM Rocks.

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33:57

DynamicsCon debrief with Molly Fuschel

CRM Rocks ·

2022/10/14

Episode 118: Markus Erlandsson and Heidi Neuhauser have a chat with Molly Fuschel from Dynamics User Group (DUG) about DynamicsCon live debrief. Molly starts by explaining how she as a community cheerleader supports communities and how to build both local and virtual meet-ups. The conversation then continues to all the good things about DynaimcsCon DUGs … Continue reading DynamicsCon debrief with Molly Fuschel The post DynamicsCon debrief with Molly Fuschel first appeared on CRM Rocks.

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44:23

Viva Sales with Chris Cognetta

CRM Rocks ·

2022/09/14

Episode 117: Markus Erlandsson and Heidi Neuhauser have a chat with Chris Cognetta from congruentX about Viva Sales. Chris starts by explaining the Viva brand as a whole and how Viva Sales join into that, then Chris explains Viva Sales features and it is now a lot easier to use advanced AI features to turn … Continue reading Viva Sales with Chris Cognetta The post Viva Sales with Chris Cognetta first appeared on CRM Rocks.

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38:40

Best of 2022 Release Wave 2

CRM Rocks ·

2022/08/18

Episode 116: Markus Erlandsson and Heidi Neuhauser share their best news from the release plan to 2022 release wave 2. Links https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave2/ https://docs.microsoft.com/en-us/power-platform-release-plan/2022wave2/ SDK supporting .Net Core For more than 2 years we have been waiting for this, and it’s finally here! https://powerapps.microsoft.com/en-us/blog/dataverse-service-client-is-now-generally-available/ Create multiple, update multiple,

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