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PODCAST

Client Horror Stories

Beloved by Clients

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

business management

All Episodes

00:33:34

That time when your big luxurious launch becomes...

Client Horror Stories ·

2025/05/07

In this episode, Sheila Butler, Founder & Chief Marketing Officer of Butler Marketing Group, FL LLC, tells us about the time when she forged a partnership to launch 20,000 hotel rooms. What was once thought to be a huge and successful project turned out to be underwhelming and disappointing for everyone involved.Due to tech issues, overwriting part of their database did not go as planned. Instead of advertising each room as a luxury stay, they were shown as regular rooms—boring, right? Likewise,

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00:46:24

That time when you outshine your boss with your...

Client Horror Stories ·

2025/03/26

Imagine being your own bubbly self and getting so much hate from someone who projected their insecurities on you. This is what happened to the author and creator of Confused Girl in the City, Giovanna Silvestre.At 25, fresh out of college, Giovanna had the opportunity to become the second assistant to a big-time director of a big-time movie at a big-time studio. As someone fresh in the industry, she assumed she worked directly under the director. Anyhow, that was cleared up as the first assistant

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00:42:55

That time when you lost half a million dollars...

Client Horror Stories ·

2025/02/26

There’s something quite profound about doing honest work for 23 years and losing it to an uncontrollable housing bust. Today, we are pleased to speak with Matthew (Matt) Stafford, CEO of Build Grow Scale, who is tasked to share his client's horror story for our 59th episode.Straight out of college, Matt established a brick-and-mortar commercial concrete business which exponentially grew over the years. They’ve managed to build many Lowe’s, Costcos, and other buildings for big-name companies all

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01:02:16

That time when a simple real estate litigation turned...

Client Horror Stories ·

2025/01/29

Are you ready for another client horror story? Today might just be your lucky day! We’re going into an in-depth and hair-raising conversation with Matthew Fornaro, a respected business lawyer.Over four years ago, Matthew made a decision to take on a real estate litigation with a family consisting of two elders and a daughter who had authoritarian control over her parents. They rented a home in a beautiful gated community in Naples, Florida, and made a deal with the neighbor across the street. What

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00:32:46

That time when a client paid you with fake checks...

Client Horror Stories ·

2024/12/18

In today’s episode with Mickie Kennedy, President of eReleases, we will hear about a harrowing client horror story that happened when he was just 4 meager years into his business.Mickie has a press release distribution business he has been running for more than 25 years now. At such an early start, he was approached by a client from a music conservatory for a press release. After negotiations and a lot of discussion, the project was initiated. Eventually, he received a check from FedEx for the

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00:41:56

That time when a routine assignment led to a...

Client Horror Stories ·

2024/11/20

In the latest episode of Client Horror Stories, David Bates, an Executive Coach at Paravelle, LLC, shares a harrowing experience from his days as a consultant. David recalls being assigned to check on a major pharmaceutical project in town, a task given to him simply because he was the only team member residing in the area. What seemed like a routine check quickly spiraled into a nightmare.Upon arriving at the training session, David faced an unexpected crisis. The project sponsor abruptly canceled

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00:56:07

That time when your two-decade professional...

Client Horror Stories ·

2024/10/23

In this episode, we are joined by John C. Morley, Serial Entrepreneur Engineer, Marketing Specialist, Talk Show Host, and First Responder, for our exciting new episode of Client Horror Stories. John doesn’t only talk about a single client horror story, but three! However, we’re here to give you a quick look into the conversation.We’re going to start with John’s two-decade-long client who decided to let him go after telling him that John was just squeezing him out for money. After so much back and

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00:47:06

That time when a high-profile athlete refused to pay...

Client Horror Stories ·

2024/09/25

In today’s episode of Client Horror Stories, we welcome Mark Michael, CEO and co-Founder of DevHub. While Michael has had a lot of ups and downs in the customer side of things, one experience always stands out.We all know the NFL, and luckily enough, Mark was given an opportunity to work with a high-profile player. The idea was to create a custom CRM built for all NFL players to make their daily lives manageable. All went well until the client refused to provide a card on file to pay for

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00:37:45

That time when a client hired you to expose...

Client Horror Stories ·

2024/08/21

Have you ever been yelled at by a client before or threatened to be sued? Today, we are joined by the Founder & CEO of Blue Goat Cyber, Christian Espinosa, to share more about his client horror story with a healthcare facility in Louisiana.Christian is an expert in ethical hacking and wishes only to expose company vulnerabilities in order to find avenues for improvement, but when they infected most of the hospital with the secret file they planted, the CEO went nuts. It even went as far as a

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00:37:20

That time when you got sued for alleged fraud by...

Client Horror Stories ·

2024/07/15

Have you ever committed a white lie to save yourself? Well, Jason Roberts’ client horror story revolves around that, but they took lying to a whole new different level.In today’s episode, we are joined by Jason Roberts, Peak Performance Coach and 9-Figure Entrepreneur, who will be sharing his worst nightmare to date. During his early entrepreneur years, he owned a mortgage company and one day came face to face with a paraplegic client looking to apply for a construction loan. He was a nice guy, and

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00:57:34

That time when you lost a five-digits figure because...

Client Horror Stories ·

2024/05/29

Setbacks are pretty normal, but have you ever experienced losing so much money just because someone didn’t want their work checked? Oops! I didn’t mean to give too much away, but we’re here with another episode of Client Horror Story with our host, Morgan Friedman. Today, we’re graced by Gee Ranasinha of KEXINO. KEXINO is a small marketing agency based in Europe, serving startups and small businesses mostly in the USA. A few years ago, they closed a deal with a well-funded organization in the

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00:44:20

That time when you’ve already spent $5 million only...

Client Horror Stories ·

2024/03/20

Have you ever tried waiting for a prospective client to make up their minds? If you're currently doing that and your patience is wearing thin, listen to this unique episode right now.Welcome to another Client Horror Story with Brandon Kirkpatrick, CEO of Catalyst Consultant Group. This autonomous drone startup has just had a welcome to the world and had a chance encounter with a potential client during a motorcycle ride. Bizarre, right? Well, they got to talking and realized the potential

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00:43:37

That time when you’re trying to complete a massage...

Client Horror Stories ·

2024/02/21

Imagine going to Los Angeles to follow your dreams of becoming an actress – all these setbacks and challenges seemingly going on forever, and just when you thought you’re about to have a big break, it all comes crashing down. In this episode, we’re speaking with Suzy Hardy, a certified stress management and anxiety coach, and discuss her client horror story from a decade ago.We’d want to say that since events of the past occurred years back, it would give us a wider berth or bigger perspective to

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00:54:46

That time when you accidentally hire a psychopath who...

Client Horror Stories ·

2023/12/28

Do you ever wonder whether you’ve accidentally crossed paths with a psychopath on the street? In today’s episode, Robert Indries, owner of a group of 8 companies generating 7-figures yearly, shares his biggest mistake of hiring a high-functioning psychopath in his portfolio. High growth comes with high responsibility, and eventually, Robert decided to take the networking reins to further expand his ever-growing company. To make sure he can concentrate on this task, he hired several executives who

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00:39:53

That time when you expected a fully formatted book...

Client Horror Stories ·

2023/11/29

Dive into the engaging and insightful world of Lynita Mitchell-Blackwell, Esq., now an Intuitive Business Coach at Leading Through Living Community LLC. Lynita, once a champion of publishing, navigated the exciting realm of helping authors share their stories with the world. Here's a fun twist: a close friend of Lynita's needed help publishing a book. With a generous spirit and a knack for problem-solving, Lynita eagerly stepped up to the challenge. She shares a humorous and all-too-real

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00:51:14

That time when the boss used us as training troops to...

Client Horror Stories ·

2023/10/18

Listen in as we speak with Being Space's Founder, Catherine Llewellyn, and discuss her greatest client horror story. In this episode, Catherine discusses disappointing traits and tactics of business executives that may prompt even loyal employees to resign. During the 1980s, Catherine traveled the countryside as a trainer with her team. They were distinct from the sales team. The sales team would acquire clients, close deals, and contracts, and then brief Catherine's training team to execute

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01:00:28

That time when you just want to complete a project...

Client Horror Stories ·

2023/09/20

In this episode, we have the privilege of hearing from Colin Duff, the CEO of Mosaic Innovation. He shares with us an unprecedented client horror story that sheds light on the challenges of managing a diverse team of individuals. It's evident that this is no easy task. Colin worked with a big hardware company that suddenly decided to become a digital company, something they knew totally nothing about. This project ran for 9 months, and a lot of individuals and experts were hired left and right

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00:51:50

That time when you performed a routine investigation...

Client Horror Stories ·

2023/08/23

Join us in this episode as we hear from Sam Drauschak, the Chief Process Scientist at Truvle, as he shares a shocking story. He sheds light on an undetected billing error that ultimately led to the discovery of the role of politics in every business, big or small. It's a fascinating tale that you won't want to miss! One day, Sam was sent out on a routine investigation to check on a possible billing error in the finance system. Lo and behold, he found that, indeed, an error existed and that

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00:53:47

That time when you thought you landed your miracle...

Client Horror Stories ·

2023/06/08

In this episode, Ameet Khabra, owner and founder of Hop Skip Media, is going to take Our Beloved Host, Morgan Friedman, and us on a roller coaster ride of her story from seven years ago. You’re in for a treat as we delve deep into a mix of lawsuits, health issues, heartbreak, and reconciliation all in one go. In 2015, while Ameet was working for an agency in Edmonton, she had an epiphany and realized that the 8–5 job was not for her – she hated being asked to come in at fixed hours and just wanted

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00:55:19

That time when you thought you’d receive a whole box...

Client Horror Stories ·

2023/05/03

In this episode, Irina Poddubnaia, founder of TrackMage, is going to share her craziest experience in the retail industry with us. From numerous counts of deceit, misspelled brand names, and defective items, to missing orders, you’ll be shocked by her revelation. There was a time in Irina’s life when she decided to start a new life and move to China to start her business. The experience was immensely eye-opening as she finally had the chance to travel and discover the beautiful – and

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81 results

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