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PODCAST

Customer States...

Customer States...

Join Jake Rycus, Mike Sera, Ali Paul, and Eric Montenegro with weekly episodes discussing and venting about life in the automotive industry. Crack a cold one and tune in!

leisure automotive

All Episodes

01:21:54

Sun Squiggles, Mazda Repair Man, and Dealing With Fans.

Customer States... ·

2023/09/08

Jake, Mike, Ali, and Eric discuss the pros and cons of taking vacations, if a one finger manicure is better than a five finger death punch, transitioning owners, radio voices, the "Murder Bathroom", how many things we AREN'T sponsored by, Starbucks orders, many jokes and tangents, and Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at

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01:15:00

Don't Get Them Twisted, The Little Mermaid, and Brayden.

Customer States... ·

2023/08/25

In our most heavily edited episode ever, Jake, Mike, Ali, and Eric address a major sell out, Eric's flat tire saga, the Podcast Multiverse, the importance of going to the gym, Eric spills the tea about the dealership that shall not be named, the importance of good management, appointment times, and of course many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at

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01:14:43

Teletubbies, Super Glue, and Eric Gets a Red Card.

Customer States... ·

2023/08/11

Jake, Mike, Ali, and Eric discus Tinky Winky Covers, aliens, a heated working environment, a big shout out to Travis Farris, the importance of "if you break something, say something", standing up for yourself, an update on Eric's new job, a cherry RX-7, customers trying to pull a fast one, and of course many tangents and jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us

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01:11:01

Bathroom Snacks, Get The Canary, and Eric's Bombshell.

Customer States... ·

2023/07/28

Interrupted by special guest Keir's arrival, Jake, Mike, Ali, and Eric talk about how Ali got peed on by a squirrel, inheriting shit jobs, a confusing California Highway Patrol repair, jokes about submarines, weak links in the chain, being Service Manager for a week, Mike learns things live on the air, killing a rental, being a new employee - again, a visit from the BAR, and lots of other stuff and things. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other

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01:14:40

Fake Pockets, Lipstick on a Pig, and Dolly Parton.

Customer States... ·

2023/07/14

Jake, Mike, Ali, and Eric bring up topics such as conspiracy theorists' customers, the importance of understanding survey questions, angry senior discounts, a car crash at the Automall, janitors or lack thereof, "Shit In, Shit Out" -a brief look into used-up car departments, porters and hourly employees, when being good at charades pays off, tons of tangents and jokes, and new Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other

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01:13:21

Not Todaaahhh, Used Cars, and Margot Robbie.

Customer States... ·

2023/06/30

Mike, Ali, and Eric talk about using your tools, urgent frozen yogurt, why not to take days off, mustaches, a stricken Lightning, too much transportation damage, flea market finds, the used car department, PZEV warranty coverage, concerts, and a few jokes. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a voice memo, Listener Mail, topic idea

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01:16:38

I've Never Seen His Eyes, Not A Liar Per Se, and You...

Customer States... ·

2023/06/16

Jake, Mike and Eric talk about vampires and werewolves, three Service Managers in six months, loud exhausts, Jake's prehistoric dealership, a broken parts washer conversation, how you can't fix stupid, the importance of NO ONE WORKS FOR FREE, smog shop oversights, the ol' sales switcheroo, hanging up the wrenches in your 30's, a shout out, many more stuff and things, and of course Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, iHeartRadio, YouTube and many other

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01:13:30

Friggin' Salespeople, Un-Safety Features, and Put The...

Customer States... ·

2023/06/02

After a stress filled week, Jake, Mike, Ali, and Eric talk about auto-emailers upsetting customers, people's opinions and why they should be kept to themselves (allegedly), a sale's induced trailer hitch installation fiasco, customers asking for weird things, possibly the last Transit van update from Eric, a Mobile Service update from Mike, the importance of CYA with insurance companies, Eric's service visit with Jake, communication issues, interruptions from Koa, and a couple good jokes

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01:14:01

Debbie: The 2nd Coming, Reading The Room, and Your Mom.

Customer States... ·

2023/05/19

Jake, Mike, Ali, and Eric talk about how not to greet a customer, ridiculous aftermarket warranty companies and their policies, "tuck it or tear it" Mazda repairs, a few broken spark plugs, Ali's transportation damage claim, a Volkswagen ID.4 recall debacle, a lack of power at the auto mall, Eric's fancy Toyota finally gets fixed, and the importance of answering the phone. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms

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01:03:38

Upsetti Spaghetti, American vs Canadian Measurements,...

Customer States... ·

2023/05/05

Jake, Mike, Ali, Eric, and special guest Norman Glazier laugh about new Mazda recalls, fancy Canadian F-150s, melty snow, how all sales staff everywhere are liars, modified Ford Ranger differential issues, back up camera complaints, a company BBQ missing some trees, Hellcat drivers in Los Angeles traffic, arguments with your boss's boss, Eric's 11 year old tires, Ali gets screwed by a new district service manager, offsite versus onsite warranty administrators, and of course many many many

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00:59:06

Trickle Down F-ery, Inflation Failure, and "Cat...

Customer States... ·

2023/04/21

"Customers are allowed to make bad decisions, and I'm allowed to charge them to do it a second time." - Norman Glazier. Jake, Mike, Ali, Eric, and special guest Norman Glazier have a wild time with topics such as math and conversions, Certified Pre-Owned warranties, analog versus digital gas pedals, yet another Transit van story, a broken engine, airline experiences, uninformed Mazda employees, A/C concerns on new cars, the broken engine guy mystery, lots of jokes, and Listener Mail

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01:15:59

Lepricorns, Snickers, and A Pizza Royale.

Customer States... ·

2023/04/07

This week Jake, Mike, Ali, and Eric blabber about fighting words, unpopular opinions, clearing monitors, an overheating F-150, guessing labor times, dealing with insurance adjusters, multitasking, Mike's newest hat, training, the Edison truck update, our favorite candy bars, we precisely define what Mode 6 data is, and of course many jokes! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email

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01:12:31

Two Guys in a Volvo, Lube Is Your Friend, and...

Customer States... ·

2023/03/24

Jake, Mike, Ali, and Eric talk about awkward engagements with your General Manager, chasing misfires and The Never-Ending Raptor, vehicles consuming oil, the "I have a guy" complex, accidents at work, putting fuel in your vehicle, updating scan tools and outside diagnostics, accents, jokes, and how Lexus is just a fancy Toyota. Oh, and many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram

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01:13:45

Karen's Focus, Used Up Cars, and a Turd in the Punch...

Customer States... ·

2023/03/11

Jake, Mike, Ali, and Eric invite you to pull up a beverage and laugh about a big oopsie, ideas for dealership-based reality TV shows, Crowning achievements, quality control, stop sale recalls, how approved is approved, miscommunications, tire shop antics, how much CAN you write off?, parts availability, and of course, tangents right out of the gate. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States,

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01:08:34

Walter White-ing In A Loaner, Avoiding...

Customer States... ·

2023/02/25

Mike, Ali, and Eric get caught up after a week off with tales of new F150 problems, wood-wind woes, a viral video gone wrong, wheel debacles, a Mobile Service mistake, ignoring rental agreement contracts, discussing pay amongst employees and asking for a raise, not harassing Jake while he's at home sick, some interesting expressions, a few jokes, and many interruptions from Koa. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and

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01:15:37

Train-Gone, Not My Problem, and A Stolen Gator.

Customer States... ·

2023/02/11

Jake, Mike, Ali, and Eric have a great time talking about dump trucks, the 7 Deadly Sins of American Highways, clearing the service drive at night, getting T-boned by a Fusion, more incorrect parts, a potential new segment called "Things You See During Mobile Service", Eric saves the day, a Mazda self-audit, and of course joke time with Madame Montenegro. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram

en

01:16:49

Getting Lei'd, Asking For a Raise, and Norm's Mass...

Customer States... ·

2023/02/04

Jake, Mike, Ali, Eric, and special guest Norman Glazier discuss the new Mazda CX-90, electric vehicle logistics and usage, a very smelly customer, dealing with insurance adjusters, nightmare workplaces, management not having your back, employee reviews, and how to not fall into a rut of abuse. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at CustomerStatesPodcast@gmail.com to send us a

en

01:11:14

Warranty Analogy, It's Ma'am!, and Let Me Tell You Why.

Customer States... ·

2023/01/28

Tangents and banter filled as usual, Jake, Mike, Ali, and Eric guide you through their past week of mayhem including stories of when you "think" you know what you're doing, paying attention in the shop, survey scores, turkey calls resulting in a broken Ali, interior water leak nightmares, a new Mazda, eating Sushi, rotating techs, a couple conversations about sand, a few Game Of Thrones references, shop meetings, and following the rules 100% of the time. Check us out on Spotify, Apple Podcasts,

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01:11:46

Embrace The Suck, Justice Brothers Products, and...

Customer States... ·

2023/01/21

Jake, Mike, Ali, and Eric talk about getting the shakes, updating customers, punch times, little red men, Jake's typical day, turning your wipers down, automatic headlights, a parasitic draw claim, how the job isn't done until the vehicle leaves the shop, a Mazda Field Service Engineer story, and lots of hand farts. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_States, Email us at

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01:11:14

A Passive Aggressive Ass Chewing, Gila Monsters, and...

Customer States... ·

2023/01/14

Welcome to Season Three! Jake, Mike, Ali, and Eric wrap up the holidays, lament about working on rust bucket vehicles, we get an update on Eric's Transit van's including a Block Tease, we learn how amazing Ford warranty is, have a few "ever since ya..." stories, talk Mazda buy back, discuss how customers are not technicians, we hear about an unfortunate series of events, and of course many tangents, some of which are educational. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio,

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137 results

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