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PODCAST

UX Soup

User Driven Strategies

Join Chris Schreiner, Derek Viita, and Lisa Schreiner from User Driven Strategies as they discuss the latest developments impacting the user experience, whether in the car, at home, or on the go. Examine the state of the UX and human factors professions, listen to interviews from leading practitioners in industry and academia, and hear the team discuss the latest products and services from a human-centered design perspective.

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All Episodes

22:43

VR in Healthcare with Dr. Payal Ghatnekar

UX Soup ·

2022/02/15

Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcare setting.Dr. Ghatnekar on LinkedInLink to Dr. Ghatnekar's researchSA research on remote health and

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28:23

UX in Universities with Duncan Stephen

UX Soup ·

2022/02/08

The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within academia, their projects and methods, and what universities need to think about if adopting this type of model.Duncan Stephen on LinkedInUser Experience

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23:47

Brain-Computer Interfaces

UX Soup ·

2022/02/01

Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di and Chris discuss whether they would ever use a brain-computer interface.Brain-Computer Interfaces: Vendor ProfilesBrain-Computer Interfaces: Consumer

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22:44

The UX of Job Hunting for UX Jobs

UX Soup ·

2022/01/25

Chris welcomes special guest, UX Soup co-creator, and former co-host Derek Viita. Derek left to pursue other opportunities in 2021, so it seemed fitting to bring him back to discuss the job hunting process. Derek and Chris share their opinions on LinkedIn as a job hunting tool and provide tips on resumes, portfolios, and more. Derek on LinkedInSend us your thoughts on job hunting, or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on

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27:07

The UX Profession

UX Soup ·

2022/01/18

Chris, Lisa, and Diana have been UX professionals for more years than they wish to admit. They have all seen how UX has evolved within organizations, how it is taught, and the lengths to which it has been emphasized. In this episode they discuss the evolution of the UX profession -- both the good and bad. In Condensed Soup, they share their favorite UX project or moment.Send us your thoughts on UX profession, share your favorite moments, or ask us anything by emailing us at

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30:01

CES 2022

UX Soup ·

2022/01/11

The Consumer Electronics Show in Las Vegas was once again hampered by the pandemic. With Omicron surging, many companies pulled out while others scaled back their presence. Still, there were a lot of interesting developments from CES. Chris, Diana, and Lisa discuss some of the intriguing announcements in AR glasses, haptics, the automotive space, and healthcare, along with the future of CES and other in-person trade shows. In Condensed Soup they discuss each of their favorite CES products.SA reports

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23:26

Designing for Inclusion with Martin Ralfe

UX Soup ·

2022/01/04

Lisa sits down with Martin Ralfe from the Royal National Institute of Blind People, the Blind Since Birth Charity, and the Blind Dad Diaries podcast to discuss assistive technology and digital inclusion for the blind and visually impaired. Martin talks about his experiences in working inclusion into the design process as well as his favorite and least favorite assistive tech.Martin Ralfe on LinkedInRoyal National Institute of Blind PeopleBlind Since BirthBlind Dad Diaries PodcastSA Research on

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24:10

2021 Year in Review

UX Soup ·

2021/12/28

In 2021, UX Soup covered a whole host of topics, from areas we cover at work on a daily basis to ones we chose to cover to show how UX and user-centered principles are all around us. Chris recaps some of the memorable clips from 2021, including interviews with leading UX researchers along with banter from Lisa, Diana, and former co-host Derek covering the user experience in automotive, virtual reality, healthcare, and more.Thank you for listening! As always, you can ask us anything by emailing us at

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21:59

Smart Home Misuse

UX Soup ·

2021/12/21

Smart home cameras, thermostats, locks, and other devices are supposed to make home life easier, but they can be misused in some very dark and disturbing ways. Chris, Lisa, and Diana talk about some of these cases of misuse and how UX researchers and designers can mitigate these situations.Send us your thoughts on the user experience of smart home tech or ask us anything by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on LinkedInDiana on LinkedInStrategy Analytics UX Innovation

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22:23

Call Centers and Chatbots

UX Soup ·

2021/12/14

We've all been there. Frustrated on the phone calling a customer service center after pressing "1" for this or "3" for that, only to see we have gone down the wrong path. These types of interactive voice response systems (IVRs) are notoriously annoying. Chatbots are supposed to make reaching customer service better, but have they? Who are they designing these systems for? How can they be made better? Are live text chats with agents better? In Condensed Soup, Lisa, Diana, and Chris discuss the one

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30:15

Interoperability Issues in Healthcare with Irina...

UX Soup ·

2021/12/07

Join Lisa as she sits down for a bumper episode of UX Soup with Irina Bolychevsky, (Director of Standards and Interoperability at NHSx) as they talk about the essential and challenging role of standardization in digital healthcare to combat interoperability issues and how the NHS is taking on the challenge so that digital information can seamlessly integrate across multiple departments, multiple processes, and multiple users.Irina Bolychevsky on LinkedInNHSxSend us your thoughts on interoperability

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24:18

Designing for Comfort with Dr. Cyriel Diels

UX Soup ·

2021/11/30

A couple of months ago we chatted with Joe Smyth about motion sickness - what causes it, how can we mitigate or recover from it, and also how we could measure it. In this episode we continue the discussion about aspects of passenger comfort, and the fact it will become a key User Experience issue and differentiator in future vehicles. In order to have this conversation, Chris and Diana have invited Dr. Cyriel Diels, deputy director of the Intelligent Mobility Design Centre at the Royal College of

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23:02

Zoom and its Future

UX Soup ·

2021/11/23

Are people tired of Zoom and other video conferencing platforms after overdosing during the lockdowns? Lisa, Chris and Diana got together to discuss the user experience of Zoom and other videoconferencing services, and how they foresee their future.Make sure you stay for Condensed Soup at the end, when they share some embarrassing experiences they have had using over Zoom, some of the funniest moments on UX Soup.Send us your thoughts on the user experience of videoconferencing platforms or ask us

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20:52

Thanksgiving Cooking UX

UX Soup ·

2021/11/16

Thanksgiving is coming up in the US, and that means a lot of cooking for a lot of people. Join Chris, Lisa, and Diana as they look at the user experience of cooking for large groups. What are the special user needs for cooking a great Thanksgiving meal? Is the latest cooking tech meeting these needs? In Condensed Soup, the gang talks about their favorite or least favorite pieces of cooking tech.Send us your thoughts on the user experience of smart appliances or ask us anything by emailing us at

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23:18

Equitable Healthcare Design with Dr. Santosh Basapur

UX Soup ·

2021/11/09

Friend of the podcast Dr. Santosh Basapur returns to discuss a new equitable health care design project he is heading up, which tackles the biggest problems in how health care is provided for underserved communities from a UX perspective. Santosh talks to Chris about the progress of the project, methodologies being used, and shares some early anecdotes and findings.Seminar on Equitable Health Care DesignSantosh Basapur on UX Soup: Healthcare UXSA research on remote health and wellness monitoringSend

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21:53

Remote Health Monitoring

UX Soup ·

2021/11/02

These are exciting times in digital health, with consumers having greater access to devices that can assess their physical and mental health and medical practitioners having more connected devices at their disposal to prescribe to patients. Lisa takes Chris through the current landscape of remote health monitoring, addressing stakeholder needs, and the main user experience issues faced. In Condensed Soup they discuss the future health monitoring feature which peaks their interest.Lisa's Research on

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21:00

Face Swapping, Deep Nostalgia, and Deep Fakes

UX Soup ·

2021/10/26

The genealogy site MyHeritage has a feature where they can animate the pictures of your ancestors, while apps like Tokking Heads and Reface allow you to do the same with any photo. This leads down the dangerous road to deep fakes where you might not be able to tell a true video from a manufactured one. Chris, Lisa, and Diana tackle this topic, discussing the UX of face swapping and photo animating services, the role of UX designers in mitigating misuse, and whether there are additional use cases

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24:40

Messaging UX

UX Soup ·

2021/10/19

Communication is primarily done through text, but with so many messaging services being used in different regions for different use cases, there is bound to be fragmentation. Lisa, Diana, and Chris discuss the current state of messaging, the various services they use, and the issues they encounter. In Condensed Soup, they discuss their best and worst messaging experiences.Send us your thoughts on messaging, or ask us anything, by emailing us at UXSoup@strategyanalytics.com.Chris on LinkedIn Lisa on

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20:28

Visualisation and Mental Rehearsal with Dr. Anne Isaac

UX Soup ·

2021/10/12

Visualisation and mental rehearsal are training techniques widely used in the sports field to reduce anxiety, build confidence and improve concentration, as well as to overcome potential problems and improve performance. But did you know that these techniques could be used to improve performance in other fields, such as aviation and medicine?Having deeply studied the topic and applied it when she worked with the All Blacks and the New Zealand Olympic Teams, and then with pilots and air traffic

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23:48

Secondhand Shopping UX

UX Soup ·

2021/10/05

Chris and Diana have had plenty of exposure to online selling, especially with Facebook Marketplace. However, Lisa has some qualms about online selling. Join them to find out what they have enjoyed, especially when compared to other secondhand selling platforms and traditional offline methods, and the nuisances that could be ironed out for an even greater experience.Send us your best, worst or weirdest secondhand shopping experience, or ask us anything, by emailing us at

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