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PODCAST

The Love Monday Podcast

This podcast is devoted to showing people how to improve their lives by taking specific steps to love Monday just like Friday. Join host Ryan Houmand, author of "A Passion for Monday" as he and his guests break down exactly how you can love Monday just like Friday but for a different reason. For more information on how to Love Monday just like Friday go to: LoveMondayLikeFriday.com

business management

All Episodes

21:20

136. A Service-Profit Chain Case Study

The Love Monday Podcast ·

2026/05/04

Send us Fan Mail In this episode of Love Monday Podcast, Ryan explores a powerful Service-Profit Chain case study through Epic Systems and founder Judy Faulkner. Learn how strong internal culture, employee experience, and long-term leadership thinking can create customer loyalty, operational excellence, and lasting business success. If you care about employee engagement, leadership strategy, customer satisfaction, or building a great company culture, this episode breaks down why Epic Systems ...

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21:43

135. Employees: Do They Know? Do They Care?

The Love Monday Podcast ·

2026/04/27

Send us Fan Mail In this episode of Love Monday Podcast, Ryan breaks down one of the simplest and most powerful frameworks in performance management: Do they know, or do they care? When employee productivity issues, quality problems, or missed expectations show up, great managers must diagnose before they react. Learn how to use the Coaching Cycle™ to uncover whether the issue is lack of training, unclear expectations, disengagement, low motivation, or poor role fit. If you lead people, manag...

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15:18

134. Don't Be An Emotional Hostage

The Love Monday Podcast ·

2026/04/20

Send us Fan Mail Are you stuck people-pleasing at work or in relationships? In this episode of Love Monday, we unpack how weak boundaries, conflict avoidance, and over-functioning can turn you into a hostage to other people’s moods, demands, and dysfunction. We explore why people pleasing feels noble—but often creates resentment, burnout, and loss of self-respect. Learn how to set healthy boundaries, stop absorbing everyone else’s chaos, and reclaim your time, energy, and peace. If you’re rea...

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11:05

133. Using the Love Monday Tools to Be a Great Manager

The Love Monday Podcast ·

2026/04/13

Send us Fan Mail You’ve got the tools—now how do you actually use them together? In Part 2 of this Love Monday series, I go beyond individual frameworks and show how Development Ranking, the 5 Talents of Great Managers, Gainers & Drainers, and Career Drivers work as a system. Because great managers don’t use tools in isolation—they connect the dots. I break down how to integrate these tools to spot patterns, diagnose performance and engagement issues, and take the right action at the righ...

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22:07

132. Tools and Indicators to Get Managers Out of...

The Love Monday Podcast ·

2026/04/08

Send us Fan Mail Most managers wait too long to act—and their teams feel it. In this episode of Love Monday, I break down real-world management tools like Development Ranking, the 5 Talents of Great Managers, Gainers & Drainers, and Career Drivers—and more importantly, the signals they give you. Because these tools aren’t just for tracking—they’re your early warning system. If you know what to look for, you’ll know exactly when to get out of your chair, have the conversation, and lead. Th...

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25:21

131. Internal Service Quality: The Leadership...

The Love Monday Podcast ·

2026/03/30

Send us Fan Mail What if your biggest customer at work isn’t external—but internal? In this episode, we break down Internal Service Quality (ISQ) at every level of a company—from CEO to manager—and show how leadership behaviors drive employee engagement, customer experience, and ultimately profit. Building on the Service-Profit Chain, we introduce the 5 drivers of ISQ—clarity, capacity, capability, coordination, and confidence—and explain how leaders can use them to make it easier for their t...

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17:10

130: Who's Your Customer?

The Love Monday Podcast ·

2026/03/23

Send us Fan Mail Support the show For more information on how to love Monday just like Friday, got to: LoveMondayLikeFriday.com. Find more information from Ryan on Linkedin: https://www.linkedin.com/in/ryan-houmand/ Get the book! "A Passion for Monday"

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18:33

129. The Impact of Internal Service Quality on...

The Love Monday Podcast ·

2026/03/18

Send a text Internal Service Quality is the hidden driver behind exceptional customer experience—and most organizations are getting it wrong. In this episode of the Love Monday Podcast, I break down how employee support, trust, and empowerment directly impact customer satisfaction, loyalty, and business performance. If your customer experience is struggling, the problem might not be your customers—it’s your internal systems. Discover how to fix it from the inside out. Support the show For mor...

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21:35

128. How Internal Service Quality Translates to Happy...

The Love Monday Podcast ·

2026/03/11

Send a text Most organizations think they have a customer service problem. But in my experience, they actually have an internal service quality problem. In this episode of the Love Monday Podcast, I walk through the connection between how employees experience their workplace and how customers experience the company. Drawing on the principles behind the Service-Profit Chain, I explain why customer experience isn’t primarily created by scripts, slogans, or customer service training. It’s create...

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12:18

127. Great Customer Service is a Managment Tell (Part 1)

The Love Monday Podcast ·

2026/03/06

Send a text Yesterday I had one of those moments that reminded me why I do the work I do. I walked into a restaurant where, years ago, I helped the leadership team work on employee engagement. Part of my fee back then was paid in trade… so every once in a while I still eat there for free. But that’s not the interesting part. What struck me was the service. Attentive. Friendly. Anticipatory. The kind of experience where the team clearly cares about the customer and about each other. And it hit...

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19:34

126. It Was All Good Until the New Manager Got...

The Love Monday Podcast ·

2026/02/25

Send a text I hear it constantly in my coaching work: “It was great here… until my coworker got promoted.” In this episode, we explore one of the most common—and costly—mistakes organizations make: promoting top performers into leadership roles without ever testing their ability to lead. It’s the real-world version of The Peter Principle—and it’s still quietly wrecking teams decades later. We talk about: Why companies confuse performance with leadershipHow “reward promotions” create disengage...

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24:59

125. How Will You Make Sure You Don't Get Another Bad...

The Love Monday Podcast ·

2026/02/19

Send a text How will you make sure you don’t Get Another Bad Boss? Have you ever left a job—not because of the work, but because of your manager? You’re not alone. Gallup research shows that managers spend nearly 40% of their time doing individual contributor work, which means many leaders are promoted without the skills to actually lead. In this episode of the Love Monday Podcast, Ryan Houmand shares how to protect your career by learning how to interview your future boss before they manage ...

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21:28

124: What Are the Odds You'll Get a Bad Boss?

The Love Monday Podcast ·

2026/02/11

Send a text What are the real odds you’ll end up with a bad boss—and how can you avoid toxic leadership before accepting your next job? In this episode of Love Monday Like Friday, Ryan breaks down workplace culture, employee engagement, and management mistakes using three real company models: healthy organizations, average companies, and private-equity-pressured workplaces. You’ll learn how bad managers quietly erode performance, career growth, and mental health—and how to spot red flags duri...

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20:37

123. Do Less. Better.

The Love Monday Podcast ·

2026/02/02

Send us a text In a world that rewards busy, loud, and more, this episode makes the case for the opposite. We talk about slowing down, saying no more often, and bringing your full self to the work that actually matters. Not half-focused. Not spread thin. Fully present. Intentional. Sharp. Because real impact doesn’t come from doing everything—it comes from doing the right things with care, depth, and clarity. If you feel overwhelmed, scattered, or like your best work is getting diluted by con...

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27:45

122. Go Change Some Lives

The Love Monday Podcast ·

2026/01/27

Send us a text What’s the thing you do that actually changes people’s lives? In this crossover episode of the Love Monday Podcast, Ryan shares the only time he ever saw Zig Ziglar speak—and why that moment changed everything for him. Not because it was flashy, but because it was useful. That experience became a lens for Ryan’s own work: how he discovered and developed the 7 Bridges framework, first to transform his own relationships—and now to help others do the same in meaningful, lasting wa...

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30:18

121. Your Job Isn't Your Purpose; Your Purpose is...

The Love Monday Podcast ·

2026/01/20

Send us a text In this episode of the Love Monday Podcast, we explore what happens when people lose their sense of purpose after a job change—and what organizations lose when mission becomes nothing more than revenue targets and deliverables. On the individual side, I unpack why tying your identity and purpose to your job title is a trap. Roles change. Assignments shift. Layoffs happen. Purpose, if it’s real, should survive all of that. We talk about how to define a personal purpose that you ...

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13:21

Ep. 120: What Do You Really Value (and Why Monday...

The Love Monday Podcast ·

2025/12/29

Send us a text What if the way you feel about Monday isn’t about laziness, burnout, or a bad attitude—but about what you were taught to value long before you ever had a job? In this episode, I explore how our relationship with work often traces back to childhood moments when adults—usually unintentionally—taught us what was “worth” caring about. I share a personal story about an early lesson in value, shame, and approval, and how those moments quietly shape the choices we make as adults. If y...

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36:50

Ep. 119 - The Corporate Loneliness Epidemic™: It's An...

The Love Monday Podcast ·

2025/12/12

Send us a text In this episode, Ryan takes the first of the 7 Bridges — the Bridge of Attraction — and applies it to a place most people never think about: the workplace. Attraction has three parts in relationships: physical, sexual (energy), and personal. Ryan shows how those same forces determine whether people want to come to work. Because here’s the truth: Return-to-office isn’t an attendance problem. It’s an attraction problem. Ryan maps each part of Attraction to its corporate equivalen...

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21:02

Ep. 118: Absorption Part 2 - The Solution

The Love Monday Podcast ·

2025/12/01

Send us a text n this follow-up to last week’s episode, I go deeper into what I’m calling Absorption Culture — the silent epidemic where good people take on more and more until they’re soaked, saturated, and squeezed dry. You’ll hear the stories of a fourth-grade teacher dealing with extreme behaviors in her classroom, and a professional whose top Career Driver is trust… and who is rapidly losing that trust because her boss keeps handing her other people’s work with zero recognition or incent...

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15:45

Ep. 117: Absorption - Part 1

The Love Monday Podcast ·

2025/11/24

Send us a text In this episode, I dive into one of the most destructive expectations in modern work: absorption—the unspoken rule that teachers, employees, and managers should just soak up endless pressure, problems, and extra work… without complaint, compensation, or support. I share two very real stories. One is about my daughter, a teacher who’s expected to absorb the emotional load of students, parents, and a school system without ever wringing out her own sponge. The other is about a cli...

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158 results

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