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PODCAST

Service Industry Success

Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small business

business management

All Episodes

14:07

180. Training Guidelines, Tips, and Suggestions -...

Service Industry Success ·

2024/08/20

Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don’t see meaningful results from training, it can cause tremendous frustration.In this 6-part series – of which this is part two – I’m sharing the guidelines for training I’ve established for myself after many years of learning what works and what doesn’t.Check out Brian's new group:

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16:32

179. Training Guidelines, Tips, and Suggestions -...

Service Industry Success ·

2024/08/13

Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make.Getting it right can make a massive positive impact on our business.And when we don’t see meaningful results from training, it can cause tremendous frustrations.In this 6-part series, I’m going to share the guidelines for training I’ve established for myself after many years of learning what works and what doesn’t.Check out Brian's new group: Business TIPS!For

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13:00

178. A Case Study of Knowing What Our Customers...

Service Industry Success ·

2024/08/06

Recently I was at a bowling alley for a very large business networking event.The owner of that bowling alley perfectly demonstrated the clarity and understanding of his customers that is hard for many of us to attain.Tune in and I’ll share why this is a great example for all of us to follow.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your

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12:56

177. Is it Time to Consider Staffing Upgrades?

Service Industry Success ·

2024/07/30

Many industries have noticed demand softening over the last several months. So it might seem silly to be talking about hiring.But could this be a good time to look for people who would be a better fit in certain roles?Tune in and I'll explain what I mean!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your

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19:07

176. Why Our Managers and Supervisors Often Fail

Service Industry Success ·

2024/07/23

You can’t build a sizable company alone.You need capable leaders to help you reach goals, meet expectations, improve, and address issues.But not all the people we promote or hire to leadership roles succeed. Today, I share why I they most often fail, and how we can prevent that failure.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your

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21:08

175. How Many Procedures Should My Company Have?

Service Industry Success ·

2024/07/16

Anyone who has read a business book since 1992 knows that we need to document how we do things – for a wide variety of good reasons.But how many procedures is the right amount for your company?Tune in and I’ll share some things I’ve learned with you.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your

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20:18

174. How Can We Better Manage Customer Relationships?

Service Industry Success ·

2024/07/09

It could be said that our success and fate will largely be determined by how well we manage our customer relationships.So how can we get better at this?Tune in and I’ll share some ideas that worked for us.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at:

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18:05

173. How do I Address Conflict Within My Team?

Service Industry Success ·

2024/07/02

If you’re going to have employees, eventually there will be conflict between them.How should we address, resolve, and reduce the frequency of those distractions?Stay tuned and I’ll share some tips that worked for me.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn

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19:57

172. A Key to Determining When the Team 'Gets it'

Service Industry Success ·

2024/06/25

Many hours can be seemingly wasted trying to drive home the same point, over and over again.It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours.Why do we have problems with things that we know we’ve covered in depth before?More importantly, how do we overcome this once and for all?Tune in and I’ll share a method that I believe saved me much time and frustration.For less than $100 per month (with no

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14:07

171. Getting Genuine Buy-in on Customer Service...

Service Industry Success ·

2024/06/18

Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers.But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.Today I’ll share one of my

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22:20

170. How Can I Make Sure My Business is Scalable?

Service Industry Success ·

2024/06/11

Dan writes in and asks “How can I ensure my business is scalable?”While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well.Tune in to hear what they are!Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your

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17:26

169. Three Priorities We Must Sacrifice to Grow

Service Industry Success ·

2024/06/04

By default, we want it all.All the time… All the money… The comfort, simplicity, and ease…And especially all the growth!But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things.This week, I’ll cover three critical examplesCheck out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer,

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21:44

168. A Basic, Three-Step Manager Training Process

Service Industry Success ·

2024/05/28

We need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior.But how do we teach people we put into leadership roles to do well at the things we will ask of them.In this episode, I share a simple, three-step process that is a fundamental part of how I teach leaders to do leadership.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or

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18:56

167. The Exact Moment I Knew We Were Going to Crush it

Service Industry Success ·

2024/05/21

As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams.For me, there was one moment that I knew that was exactly what was going to happen for us and our company.Tune in and I’ll tell you about that moment and how it can help you with your team.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask

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19:53

166. What are the Best Practices for Talent...

Service Industry Success ·

2024/05/14

As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed.Tune in to see what has worked for me and those I help.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your

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19:50

165. How Can We Improve Our Operational Efficiency?

Service Industry Success ·

2024/05/07

We all want more efficiency. But it can be so elusive!This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long.Check out Brian's new group: Business TIPS!For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitabilityLearn more at:

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24:11

164. What are Effective Methods for Conducting...

Service Industry Success ·

2024/04/30

A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?”Tune in and you’ll hear my answerCheck out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes, or your profitability - at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

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19:07

163. A Case Study on How Not to Handle the...

Service Industry Success ·

2024/04/23

It’s been hard to stay on top of wage increases and employee expectations the last few years.Knowing when to grant wage increases and when to say no has been challenging.Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable.It can be frustrating. Very frustrating.Here’s a case study on how not to handle it.Check out Brian's new group at: www.joinbusinesstips.comGet more at: https://www.serviceindustrysuccess.com

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21:08

162. What are Some Tips When Promoting a New...

Service Industry Success ·

2024/04/16

Promoting a supervisor is an amazing time. It’s can really be exciting.And, sometimes, there is also a steep learning curve – which is not so awesome for everyone.Luckily many of the problems we are likely to face are predictable and avoidable.Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supervisor.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your

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17:57

161. How Can We Develop a Stronger Company Culture?

Service Industry Success ·

2024/04/09

One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?"Tune in and I’ll share how I typically answer.To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - absolutely free, send a quick introductory email to hello@serviceindustrysuccess.com with the word "free group trial" in the subject. We will send

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200 results

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