PODCAST

Travel Buddy with Switchfly

Switchfly

See more at Switchfly.com

business places & travel

All Episodes

00:23:32

Customer Loyalty through Tech, Personalization, and...

Travel Buddy with Switchfly ·

2025/01/07

In this episode of the Travel Buddy podcast, we delve into the intriguing dynamics of customer loyalty with Carly Stemmer Ivory, VP Research Analyst at Loyalty360. Join us as we explore the challenges brands face in keeping pace with changing consumer expectations and the role of technology in personalizing customer experiences. Discover insights into the next generation of loyalty programs and the cautious yet promising potential of AI, providing practical takeaways for businesses navigating

00:23:32

Customer Loyalty through Tech, Personalization, and...

Travel Buddy with Switchfly ·

2025/01/03

00:23:07

Quitting It All and Traveling for 6 Months

Travel Buddy with Switchfly ·

2024/12/14

In episode 22 of the Travel Buddy podcast, Nowell Outlaw, CEO of Switchfly, shares his transformative experience of quitting his job and traveling for six months through South America. Outlaw recounts the life-changing journey, offering insights into the value of unplugging from routine and embracing the unknown with his family. This episode promises to inspire travelers and those seeking a fresh perspective on life and career.Key Highlights: Nowell Outlaw discusses his decision to leave his

00:19:02

Using AI to plan travel

Travel Buddy with Switchfly ·

2024/12/10

In episode 21 of the Travel Buddy podcast, Nowell Outlaw explores how artificial intelligence is revolutionizing travel planning. He delves into the practical use of AI tools like Claude to create efficient and detailed travel itineraries, even for destinations you're unfamiliar with. This episode is packed with insights that will enhance the way you explore new places, providing strategies and tips on making the most of AI in travel planning. Key Highlights: —Discover how AI tools can

00:16:43

True remote work

Travel Buddy with Switchfly ·

2024/11/18

In this episode of Travel Buddy we sit down with Switchfly's CEO Nowell Outlaw to discuss the realities of true remote work.We explore lifestyles that go beyond the norm including what it's like traveling the world while maintaining a job. Gain insights on the logistics and challenges of balancing work and travel from diverse locations, along with the cultural shifts that facilitate such lifestyles. Are you interested in embracing a nomadic work life? Listen to the full conversation today

00:23:51

How JetBlue is Transforming Vacation Packages and...

Travel Buddy with Switchfly ·

2024/11/12

In this episode, we sit down with Jamie Perry, President of JetBlue's travel product subsidiary, and Nowell Outlaw, CEO of Switchfly. The conversation dives deep into JetBlue's strategic evolution in travel products, highlighting how they are reshaping the perception of packaged vacations. Jamie shares insights on industry trends, the innovative approach to packaging travel services, and the transformative impact of these strategies on customer experiences. Key Highlights: Jamie discusses the

00:42:04

The strategic importance of employee travel: Wellbeing

Travel Buddy with Switchfly ·

2024/11/04

In episode 18 of the Travel Buddy podcast, host James Houchin welcomes special guest Laura Mazzullo from Eastsidestaffing.com to discuss how travel benefits can significantly enhance employee wellbeing and boost organizational success. They explore the impact of travel on employee engagement, the changing work culture in the U.S., and the strategic role HR and leadership play in fostering a culture of balance. Discover insights into how travel isn't just a perk, but a vital aspect of employer

00:19:21

The benefits of air carriers and travel packaging

Travel Buddy with Switchfly ·

2024/10/28

In episode 17 of the Travel Buddy Podcast, Nowell Outlaw, CEO of Switchfly, discusses the benefits of air carriers and travel packaging, as well as how Switchfly's technology makes dynamic packaging effortless. Airlines navigate razor-thin margins by creating additional revenue streams through travel packages, featuring hotels, cars, and activities. This episode offers valuable insights into the complexities and innovations within the travel industry, perfect for anyone curious about the

00:13:29

Should you use a travel agent?

Travel Buddy with Switchfly ·

2024/10/10

In this episode of the Travel Buddy Podcast, Switchfly CEO, Nowell Outlaw, explores the often overlooked benefits of working with travel agents in the digital age. As travel enthusiasts might forego agents in favor of DIY online bookings, Nowell shares his invaluable insights and experiences that highlight the practical advantages and cost-saving secrets travel agents offer. Whether you're planning a simple trip or a complex itinerary, this episode will reveal surprising ways a travel agent can

00:15:48

Travel loyalty for financial services startups

Travel Buddy with Switchfly ·

2024/09/03

In this episode of Travel Buddy, we explore the critical role of travel loyalty programs for financial services startups with host and CEO Nowell Outlaw. Discover how Switchfly’s innovative PRO platform allows these startups to swiftly integrate travel perks, boosting customer engagement and growth. Whether you’re a financial startup seeking rapid market entry or interested in enhancing your rewards program, this episode provides invaluable insights on navigating and optimizing travel loyalty

00:13:33

Save thousands on travel with dynamic packaging

Travel Buddy with Switchfly ·

2024/08/11

In this episode of the Travel Buddy podcast, host Nowell Outlaw, CEO of Switchfly, uncovers the secrets of dynamic packaging in travel. He discusses how travelers can save thousands of dollars by bundling flights, hotels, and rental cars through specialized platforms. Listeners will gain valuable insights into navigating the travel industry and maximizing their savings with strategic planning.

00:29:13

AI and Machine Learning in Travel (feat. Ravneet...

Travel Buddy with Switchfly ·

2024/07/31

In this episode of Travel Buddy, host Ian Andersen is joined by Ravneet Ghuman, the head of data science and machine learning at Switchfly. Together, they explore the significant role of AI and machine learning in the travel industry, discussing how these technologies enhance customer experiences and streamline operations. This episode delivers valuable insights for anyone looking to understand the integration of technology in travel and the implications for the future.Key

00:17:47

Travel loyalty: Single-source or aggregator?

Travel Buddy with Switchfly ·

2024/07/22

In this episode of Travel Buddy, Switchfly CEO Nowell Outlaw dissects the dynamics of travel loyalty programs from a vendor perspective. He highlights the distinctions between single-source and aggregator solutions and the impact on customer experience. This episode offers valuable insights into the role of AI and ML in enhancing travel solutions, making it a must-listen for those in the travel loyalty market. Key Highlights: Comparison between single-source and aggregator solutions in travel

00:35:08

Summer Events and the Promise of Travel

Travel Buddy with Switchfly ·

2024/07/03

In this episode of Travel Buddy, James and Ian discuss their recent experiences at conferences and the growing desire for travel and experiences. They highlight the accessibility and affordability of travel, the shift towards remote work and digital nomadism, and the abundance of information and resources available for planning trips. They also touch on the idea of living and working anywhere, the de-urbanization trend, and the opportunities for seasonal work. Overall, they emphasize the

00:20:27

Introducing Switchfly PRO (feat. Nowell Outlaw, CEO)

Travel Buddy with Switchfly ·

2024/06/24

Welcome to Travel Buddy, presented by Switchfly. In this episode, we are joined by Nowell, the CEO of Switchfly, as we explore the complexities and innovations of building white-label travel platforms. Learn about the intricacies of credit card processing, global travel solutions, and Switchfly’s unique offerings, including the new Switchfly PRO. We discuss how these platforms can revolutionize rewards and recognition programs for enterprises and quickly enable custom-branded travel solutions.

00:16:18

Introducing Switchfly Go (feat. Nowell Outlaw, CEO)

Travel Buddy with Switchfly ·

2024/06/17

In this episode of Travel Buddy, presented by Switchfly, we dive into the evolving landscape of employee benefits with guest Nowell, CEO of Switchfly. Discover how incorporating travel and leisure into wellness programs can enhance mental health and employee motivation. Nowell shares insights on Switchfly’s innovative travel solutions, leveraging machine learning for personalized travel experiences, and introducing our new product, GO. Learn how providing travel benefits can serve as a key

00:28:23

Designing a Winning Travel Rewards Program

Travel Buddy with Switchfly ·

2024/06/07

This episode of the Travel Buddy podcast, presented by Switchfly, dives into the intricacies of designing a successful travel rewards program. Host James Houchin, alongside Ashley Martinez, the head of global sales for Switchfly, explores the importance of travel loyalty, the process of engaging customers with a rewards program, and strategies for creating memorable travel experiences. They discuss the value of experiential rewards over material ones, the right timing for brands to incorporate

00:33:26

Understanding APIs and Why They Matter

Travel Buddy with Switchfly ·

2024/05/02

This episode of the Travel Buddy podcast, hosted by Switchfly, features a deep dive into the importance and functionality of APIs (Application Programming Interfaces) in the digital travel industry. Mark Smith, a senior director of engineering at Switchfly, joins the show to explain how APIs serve as the backbone for travel technology companies, enabling the seamless connection and communication between different systems to provide real-time travel services such as flights, hotels, and car

00:37:32

Customer Rewards vs. Customer Loyalty

Travel Buddy with Switchfly ·

2024/04/15

This episode of the Travel Buddy podcast dives into the distinctions between travel rewards and loyalty programs. Hosts discuss the short-term benefits of rewards aimed at boosting sales versus the long-term advantages of cultivating brand loyalty for consistent customer engagement. The conversation touches on the ROI of loyalty programs, the impact of technology on customer expectations, and the strategic importance of aligning company initiatives with changing consumer perceptions. The

00:29:08

Transforming rewards and recognition with travel

Travel Buddy with Switchfly ·

2024/04/03

This episode of the Travel Buddy podcast, presented by Switchfly, dives into how travel rewards can transform employee rewards and recognition programs. James and Ian discuss the evolving workforce, driven by changing expectations among millennials and Gen Z regarding work-life balance and employee benefits. They highlight the importance of travel as a unique and powerful way to improve employee satisfaction, motivation, and retention. They also explore the economic rationale for employers to

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Travel Buddy with Switchfly

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