x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

The Pineapple Powered Podcast

Amber Reynolds, Five Pineapples Consulting

You need the boring stuff - the confirmations, the reminders, the systems. But you also need the wonderfully weird touches that make clients say, “holy shit, worth it.” I’m Amber from Five Pineapples Consulting, here to show you how to make your client experience your best pricing strategy.

business entrepreneurship

All Episodes

00:14:27

Problem-Solving With Human-Centered Process Flow Mapping

The Pineapple Powered Podcast ·

2024/08/01

When you notice that customers struggle to do something, instead of getting frustrated, turn to human-centered process flow mapping to figure out what's going on. What human-centered process flow mapping is, and why adding the human element is a game changer The three barriers to customers not taking steps and how to identify them Why there are only Swiss cheese solutions This episode is an audio version of the article ' Problem-Solving With Human-Centered Process Flow

en

00:08:26

Your “I Have To” Mindset Is Hurting Your Customer's...

The Pineapple Powered Podcast ·

2024/07/25

You've been told a lot of things you "have" to do to deliver great customer experiences. The problem is, if those things don't align with who you are, it could actually hurt your customer's experience. Don't be afraid of being called "unprofessional" 6 things you think you have to do but really don't The key to making different, valuable This episode is an audio version of the article 'Your “I Have To” Mindset Is Hurting Your Customer's

en

00:19:08

14 1/2 Policies Every Personal Service Solopreneur...

The Pineapple Powered Podcast ·

2024/07/18

You won't get excited about creating policies, but you'll love the sweet, sweet benefits of having them. Your 6-point checklist for a good policy 14 1/2 policies you should consider having One internal policy to help you prepare for the inevitable This episode is an audio version of the article '14 1/2 Policies Every Personal Service Solopreneur Should Consider Having.' You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠⁠here⁠⁠.⁠

en

00:09:39

Create Flexible Templates For Better Customer Care

The Pineapple Powered Podcast ·

2024/07/11

When time is your most valuable resource, and your customer's experience is a top priority, it can feel like you're being pulled in all directions when you're wading through customer emails. You can get more time back and still take great care of your customers by creating flexible templates. Why canned responses are garbage and why flexible templates are good to use The "where" and "when" of using flexible templates The checklist you need to make sure every

en

00:29:15

Building Relationships & Giving Gifts

The Pineapple Powered Podcast ·

2024/07/04

The people who succeed in business usually have one thing in common: they are excellent at building relationships. It's simpler than you think if you're willing to get out of your comfort zone. The financial stats and satisfaction reasons to make building relationships an integral part of your business practices The 9 big ways to build relationships that are simple but may feel scary Everything you need to know about picking a gift that helps open doors and deepens relationships

en

00:41:58

Ashley Rogers | Influencing Customer Experiences With...

The Pineapple Powered Podcast ·

2024/06/27

Design is far more than pretty colors and fonts. When done well, it can set expectations, guide customers, and amplify customer experiences. Using design to communicate what customers can expect from you When good design creates word-of-mouth marketing The design homework assignment you should do after listening This episode is an audio version of the article 'Influencing Customer Experiences With Design.' You can read the article and see any visuals you may have missed⁠

en

00:07:20

How To Deny a Refund and Keep Your Customer

The Pineapple Powered Podcast ·

2024/06/20

Denying a refund request, even under the best circumstances, can feel stressful. Handle it the right way and you can stick to your policy and keep your customer. Why customers ask for refunds and a checklist to make sure a refund request should be denied The framework you need to follow What to do if there's no solution This episode is an audio version of the article 'How To Deny a Refund and Keep Your Customer.' You can read the article and see any visuals you may have missed

en

00:39:36

More Profit By Doing Less & Better Customer Experiences

The Pineapple Powered Podcast ·

2024/06/13

Instead of going wide with your efforts, go deep. Focus on delivering great customer experiences, and you'll find that you have to do a lot less to make more money. The three stats about how customer experience impacts a business's finances that will blow your mind The key to a great customer experience The permission you didn't know you needed --- This episode is from when I was a guest on The Weekly Wealth Podcast with David Chudyk. David is a financial planner who specializes

en

00:09:25

Why Customers Don't Leave Reviews (And How To Get More)

The Pineapple Powered Podcast ·

2024/06/06

Getting customers to leave a review can feel like herding cats. With the right mix of art and psychology, you can increase the odds of customers leaving reviews you're proud to show off. 8 reasons customers don't leave reviews Getting customers to leave reviews that make a difference to you and their community and feed their identity Why you need to be careful with offering incentives for reviews This episode is an audio version of the article 'Why Customers Don't Leave

en

00:06:56

Giving 8 Customer Experience Misconceptions A...

The Pineapple Powered Podcast ·

2024/05/30

You may think that you should approach customer experience the same as any other business but you just end up with a lot of misconceptions and frustration. You have to be omnipresent and respond quickly to every customer request You have to fit a certain personality type, and if you don't fit that, you're screwed You have to put up with bullshit to avoid bad reviews This episode is an audio version of the article 'Giving 8 Customer Experience Misconceptions A Pineapple

en

00:09:35

11 Reasons Personal Service Solopreneurs Are On The...

The Pineapple Powered Podcast ·

2024/05/23

Running a personal service business solo is a wild ride, to say the least. If you feel like you're on the struggle bus, know you're not alone. The blurry line between work and play The pressure of 24/7 availability The push and pull of imposter syndrome and ego This episode is an audio version of the article '11 Reasons Personal Service Solopreneurs Are On The Struggle Bus.' You can read the article and see any visuals you may have missed here.

en

00:11:19

Deliver Post-Service Value For More Sales, Marketing,...

The Pineapple Powered Podcast ·

2024/05/16

You might think that once you're done with a service, it's over for your customers, too. That couldn't be farther from the truth. By ignoring your customer's post-service experience, you could be leaving a lot of money and potential free marketing on the table. How to think about customer loyalty & how to foster it Make your customers look like a hero so they share with their friends Being helpful can also bring in more cash This episode is an audio version of the article

en

00:12:52

Get Easier Sales & Happier Customers By Addressing...

The Pineapple Powered Podcast ·

2024/05/09

It's the worst when customers seem interested and then ghost you. It might be that they had an unspoken worry that wasn't addressed. If you learn how to identify and address unspoken worries, you'll find that customers are more likely to say yes to buying your services. Why customers predict the worst When customers worry the most & how to discover their worries How to get ahead of customer worries This episode is an audio version of the article "Get Easier Sales &

en

00:06:27

Finding The Balance Between “Let Buyers Beware” and...

The Pineapple Powered Podcast ·

2024/05/02

The truth is that everyone has responsibility in the customer-service provider relationship. The hard pill to swallow is that the distribution of responsibility isn't 50-50. Playing responsibility hot potato Lessons from improv West Coast Swing Managing missed beats This episode is an audio version of the article "Finding The Balance Between 'Let Buyers Beware' and 'The Customers Is Always Right.'" You can read the article and see any visuals you may have miss

en

00:15:19

How Not Let Customer Experiences Suck During Busy...

The Pineapple Powered Podcast ·

2024/04/25

Busy seasons are often when delivering great customer experiences goes out the window. You're in survival mode, operating on caffeinated drinks, anxiety, and fumes. With a little prep work, you can do more than just survive the busy seasons. How to figure out what your busy seasons are 7 topics to consider in your busy season game plan Creating your pre- and post-season plans This episode is an audio version of the article "How To Not Let Customer Experiences Suck During Busy

en

00:15:19

11 Ways You're Creating "Asshole" Customers

The Pineapple Powered Podcast ·

2024/04/18

Asshole customers are generally being that way for a reason. Check to see if you're accidentally tripping the asshole-customer-response wire. How to speed-run losing a customer 3 skills that you need to upgrade What your services are lacking This episode is an audio version of the article "11 Ways You're Creating 'Asshole' Customers." You can read the article and see any visuals you may have missed here.

en

00:15:53

Create a Guarantee That Doesn't Screw You Over

The Pineapple Powered Podcast ·

2024/04/11

It's a mistake not to have a guarantee. A guarantee's job is to help you communicate proper expectations and create a safety net for both you and your customers. Why you aren't going to get screwed over like you worry about The two buckets of guarantees The 5 steps to creating your guarantee This episode is an audio version of the article "Create a Guarantee That Doesn't Screw You Over." You can read the article and see any visuals you may have missed here.

en

00:06:57

6 Odd Language Considerations That Influence Customer...

The Pineapple Powered Podcast ·

2024/03/30

The language you use can either strengthen or damage your relationship with customers. It can seem tricky, but with a little forethought, you purposely create more positive relationships, leading to more loyal customers. 12 factors that can influence how the language you use is interpreted Cultural terms of endearment can land you in hot water How what you refer to your collective customers can either set false expectations or create a tighter community The Adobe Emoji Trend 2022 Report This

en

00:16:20

Guide To Creating The Best Customer Service...

The Pineapple Powered Podcast ·

2024/03/16

Email is the forgotten middle child of customer experience. It's a place where you can show off what it's like to work with you, create amazing experiences, and really connect with your customers. Sound like the pro you are without sounding like a cheesy robot and avoid awkward miscommunications Make it easier for you to deliver your message, get customers to actually read your email, and follow through with any next steps you have for them Make your customers think you're psychic

en

00:01:00

The Personal Service Solopreneur Dilemma

The Pineapple Powered Podcast ·

2024/03/16

Struggling to keep and get new clients as a personal service solopreneur? It's not just about what you do but how you do it. This trailer for the Pineapple Powered Podcast with Amber Reynolds focuses on boosting your business through value-driven (read: money-making) customer service and experiences that get people talking. If you're great at the service you provide but can't seem to attract and keep clients, this podcast is for you.

en

40 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...