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PODCAST

The Healthcare Leadership Experience

Healthcare management is ever-changing. Join Lisa Miller and Jim Cagliostro where you will hear from innovators and leaders within healthcare and from other industries. Lisa and Jim will bring you topics on the business and clinical sides of healthcare on strategy, finance, managed care contracting, nurse engagement, physician engagement, new patient care models, patient satisfaction, innovation, leadership, communication, marketing, plus much more. This show will challenge you to think

business medicine

All Episodes

41:27

Transforming Healthcare Thought Leadership | E. 96

The Healthcare Leadership Experience ·

2024/01/10

The pandemic changed the face of healthcare as we knew it. Expert marketing strategist Lisa Larter explains why every hospital leader needs to rethink their view of thought leadership to Lisa Miller. Episode Introduction Lisa explains why thought leadership is essential in the era of Doctor Google, why different is better than better, and the importance of an online presence for healthcare leaders. She also highlights the 3 R’s of reviews, referrals and reputation, the importance of truth

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33:46

Why Hospital Profit Recovery Audits Are So Important...

The Healthcare Leadership Experience ·

2024/01/05

As hospitals continue to face rising costs in 2024, David Hewitt, Snr VP of Sales at SpendMend, highlights the importance of recovery audits, and the SpendMend difference, with Managing Director Lisa Miller. Episode Introduction David explains why SpendMend carries out audits every 90 days, and how the company’s deep expertise delivers results within three weeks. He also outlines the importance of recognizing patterns and trends in data, how a snow accumulator saved tens of thousands of dollars

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28:36

Psychological Safety in Healthcare | E. 94

The Healthcare Leadership Experience ·

2023/12/20

Workplaces are only as safe as the experience of the least safe person. CEO and Founder of Iterum Tom Geraghty, discusses the need for psychological safety in every organization with Jim Cagliostro. Episode Introduction Tom outlines the evolution of psychological safety, why diversity will remain ‘’on paper’’ without inclusion, and why high-performing teams possess high degrees of psychological safety. He also explains the principle of the Andon Cord and how behaviors, practices and leadership

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25:57

The Power of the Caregiver-Patient Relationship | E. 93

The Healthcare Leadership Experience ·

2023/12/13

American healthcare outcomes are falling. Can a collective response bring much-needed change? Authors of Ripple of Change, Todd Otten, MD, and patient Joshua Judy explain why it’s possible to Jim Cagliostro. Episode Introduction In a wide-ranging conversation, Todd and Joshua share their transformative patient-doctor journey, the most important component of the quadruple aim, and why healthcare providers need to ‘’put the keyboard down.’’ They also emphasize that telehealth isn’t a ‘’one size

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20:10

End of Life Care | E. 92

The Healthcare Leadership Experience ·

2023/11/08

End of life care is a topic rarely discussed in healthcare. In a sensitive and candid conversation, critical care nurse Seung Eli Oh, RN, MSN, CCRN, explores what it means to die well, with Jim Cagliostro. Episode Introduction Seung explores the need for more medical training on end of life care, and why quality of life should be considered in patient treatment decisions. He also encourages all families and patients to have timely conversations about their wishes, discusses the importance of

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45:41

Creating Deeper Connections Through Telehealth | E. 91

The Healthcare Leadership Experience ·

2023/10/25

Telehealth became an essential part of healthcare during the pandemic and is here to stay. Josh Klein shares his vision for its future, and the role of Emerest, with Jim Cagliostro. Episode Introduction Josh explains why telehealth is still stuck in 2020, how technology can strip the humanity from healthcare, and why the missing element in telehealth today is social determinants of health. He also explains how Emerest is going above and beyond virtual communities to make real patient

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22:41

Rebate Management in Healthcare | E. 90

The Healthcare Leadership Experience ·

2023/10/18

Hospitals are under continued pressure to reduce costs and deliver better care. CoFounders of Rebate Insight, Tony Garcia and Jonas Langvad, explain the benefits of rebate management to Jim Cagliostro. Episode Introduction Tony & Jonas explain why 100% of rebates go straight to the bottom line, share the 3 Ms of rebate management, and highlight how Rebate Insight’s SaaS solution is increasing hospital rebates by 26% or more. They also explain how ‘’dark data’’ blurs visibility into rebate

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41:22

Good is the Enemy of Growth | E. 89

The Healthcare Leadership Experience ·

2023/10/11

‘’Good is not the enemy of great, it’s the enemy of growth.’’ Sue Tetzlaff explains the transformational power of a strategy focused on greatness and the formula of leverage, to Jim Cagliostro. Episode Introduction Sue shares how creating a volunteer army transformed a struggling community hospital into a profitable, national award-winner, why the patient experience and the employee experience can’t be separated and reveals strategies that can move 20% in a patient satisfaction metric in 18

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33:08

GLP-1 Medications in Telehealth | E. 88

The Healthcare Leadership Experience ·

2023/10/04

The use of telehealth soared during the pandemic and remains a vital tool in patient care. Justin Schreiber explains what makes LifeMD successful, and outlines his vision for GLP-1 medication to Jim Cagliostro. Episode Introduction Justin shares the lightbulb moment that led to a change in his focus, the three keys to LifeMD’s success, and how compliance and mentality can improve the patient experience. He also explains why he believes GLP-1 is a once-in-a-century life-changing drug, the power

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29:56

A New Nurse Model For Transformational Change | E. 87

The Healthcare Leadership Experience ·

2023/09/27

American healthcare is at risk of collapse as one-fifth of nurses intend to leave the profession by 2027. Jennifer Thietz outlines her vision of a new model for nursing and healthcare to Jim Cagliostro. Episode Introduction Jennifer highlights the soaring post-pandemic levels of burnout and high turnover among nursing staff, why the four primary nursing models are no longer effective, and shares her vision of building on a one-to-five patient-nurse ratio. She also explains why rebuilding

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39:17

Making a Ruckus for the Patient Experience | E. 86

The Healthcare Leadership Experience ·

2023/09/20

The art of ruckus making means doing generous work and serving others. Denise Wiseman explains the motivation behind her passion for improving the patient experience to Jim Cagliostro. Episode Introduction Denise explains the importance of a positive attitude in ruckus making, why healthcare needs a new paradigm of CARE, and the importance of setting rather than meeting expectations. She also highlights the need to make a ruckus about HCAHPS, the critical role of Patient Family Advisory

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41:00

Reimagining our Approach to the Mental Health Crisis...

The Healthcare Leadership Experience ·

2023/09/13

WARNING: This episode contains discussions on sensitive mental health topics that include depression, anxiety, and suicide among youth. Children aged 2-5 have the same rate of impairing mental health disorders as older children and adults. Dr Helen Eggar explains the work of Little Otter in addressing this growing crisis with Jim Cagliostro. Episode Introduction Helen explains Little Otter’s approach to mental healthcare for children, why mental health treatment hasn’t improved in ten years,

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39:02

The Critical Role of Clinical Research in Patient...

The Healthcare Leadership Experience ·

2023/09/07

Clinical research has been around for over 300 years. Todd Nicklas explains why it still isn’t perfect but still offers benefits for patients and healthcare providers to Jim Cagliostro. Episode Introduction Todd explains the history of clinical research through Paul Offit’s You Bet Your Life, asks the big question of ‘’replacement or supplement’’, and explains why patients are always their own biggest advocates. He also explains the need for monitoring the ‘’gray line’’, and why the key focus in

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47:57

Operational Efficiencies in Healthcare | E. 83

The Healthcare Leadership Experience ·

2023/08/30

Around 100,000 nurses left the profession during Covid-19. Ryan Lee, CEO and co-founder of HireMe Healthcare, explains his passion for exploring and resolving giant problems at a deeper level, with Jim Cagliostro. Episode Introduction Ryan explains how appropriate staffing can transform patient outcomes, how nursing shortages haven’t changed much since 2001, and highlights the power of technology to humanize the hiring process. He also shares the #1 operational inefficiency, explains why

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33:23

How Tech Transforms Echo & Medical Devices | E. 82

The Healthcare Leadership Experience ·

2023/08/23

Cardiovascular disease is the leading cause of death in the US. Clifford Thornton explores the impact of technology on medical devices, cardiography and treatment, with Jim Cagliostro. Episode Introduction Clifford explains the two types of echocardiograms, the benefits of 3D versus 2D echoes, and why it takes $72 million and a decade to launch new medical devices in the US. He also highlights how spending on cardiovascular care has risen to $600 bn a year and offers a Top Gun analogy to

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36:18

The Power of Gratitude in the Workplace | E. 81

The Healthcare Leadership Experience ·

2023/08/16

Gratitude is the foundation of a happy working environment in all sectors, including healthcare. Scott Colby explains how the power of gratitude can transform our professional lives, with Jim Cagliostro. Episode Introduction Scott explores why gratitude is a form of self-care, why it’s good business to implement a gratitude practice, and the impact of workplace loneliness. He also reveals the reason that 79% of workers leave their jobs, the transformative power of a handwritten note and how 36

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30:03

How 3D Problem-Solving Models Transform Healthcare |...

The Healthcare Leadership Experience ·

2023/08/02

To improve outcomes, we have to improve systems. David Dibble explores a systems plan to fix the systems problems in healthcare, with Jim Cagliostro. Episode Introduction David explains the law of dissipating structures, how systems, not people, produce 94% of outcomes, and why reorder is a ‘’flight towards chaos.’’ He also explains why the C-suite and frontline employees are different systems in healthcare, highlights the importance of a ‘’pull’’ strategy, and shares why systems improvement

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42:41

Recognizing the Role of Caregiver | E. 79

The Healthcare Leadership Experience ·

2023/07/26

An estimated 48 million Americans provide care for someone over the age of 18. Caregiver Melissa Fisher shares her personal experience with Jim Cagliostro and asks, how can we do better? Episode Introduction Melissa shares the four challenges faced by caregivers today, calls on doctors to recognize family and patients as a ‘’unit’’, and highlights the ‘’unpaid, untrained, overwhelmed, burned-out’’ reality of caregiving. She also emphasizes the need for a pathway for dementia care, and asks why

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34:57

Motivational Interviewing in Healthcare | E. 78

The Healthcare Leadership Experience ·

2023/07/19

Medication non-adherence leads to preventable hospitalizations and costs US healthcare $500 billion each year. Bruce Berger explains how motivational interviewing can help, with Jim Cagliostro. Episode Introduction Bruce explains that motivational interviewing is still the most effective intervention for substance abuse, why adherence hasn’t improved in 40 years, and why discharge counseling should be provided the day before patients leave hospital. He also shares how MI interventions reduced

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33:09

Patient Engagement: A Two-Way Relationship | E. 77

The Healthcare Leadership Experience ·

2023/07/12

Why do healthcare providers struggle to develop meaningful connections with patients? Lonnie Hirsch explores the key barriers to building relationships with Jim Cagliostro. Episode Introduction Lonnie shares the ‘’three lacks’’ that get in the way of effective patient engagement, why patients must be empowered to take ownership of their own health journeys, and reminds us that, while healthcare is episodic, health is a constant. He also explains why patient engagement is not a marketing issue,

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117 results

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