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PODCAST

Pet Shop Girls with Sherry (Odyssey Pets) and Carly (House of Paws) - A Podcast for Independent Pet Pros

The Pet Shop Girls

Welcome to The Pet Shop Girls. This show is for independent pet pros who want to learn about cool ideas to help their businesses make more money. Each week, hosts Carly and Sherry are sharing tips about marketing, growing and managing a team, how to avoid common mistakes, up-and-coming trends in the pet industry, and so much more. Sherry, from Odyssey Pets in Dallas, Texas, has been in the industry for 20 years. She has experience in everything from aquatics, to grooming, to boarding, and even

kids & family pets & animals

All Episodes

54:35

Episode 80 - Ways to Have a Super Summer with Bob Negen

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/10

Today's guest is Bob Negen, a seasoned expert in retail management and customer experience. Bob is the co-founder of Whizbang Retail Training, a company dedicated to helping independent retailers thrive in today's competitive market. If you haven't heard of Whizbang, you need to check it out.In this episode, we are thrilled to discuss several ideas to have a super summer, focusing on strategies for pet retailers to maximize this vibrant season. If you're a pet store owner looking for fresh ideas to

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46:20

Episode 79 - Distribution Done Differently with Phil...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/06/03

Meet Phil Klaassen, CEO of Pan Pacific Pet, and our special guest in this week's episode. We are discussing distribution done differently - from robots, to tablets, to building authentic relationships with partners, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect

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39:13

Episode 78 - Sizing Up Supplements with Krysta Fox

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/27

This week we are joined by special guest Krysta Fox, holistic certified Vet Tech. We are chatting about all things supplements from selecting high-quality supplements, what supplements support specific pet needs, how to help your employees with training and knowledge about supplements, supplement industry standards and red flags, and so much more. Meet Krysta Krysta began her pet industry career at a small feed store in her hometown, and since then has taken on various roles within the pet

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33:54

Episode 77 - Your Anti-Social Media is Showing

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/20

No matter your mindset about social media, you've probably heard and felt the pressure to show up in order to grow your business. In this episode, we are breaking down the importance of social media, the different platforms and how to use them, content strategies, responding to negative comments, consistency, and how to get started with your social media marketing. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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52:06

Episode 76 - Hey Brands, Let's get real here

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/13

This week, join us to pull back the curtain on the challenges indie retailers face when working with brands. From MAP policy nightmares to SKU overload, we're laying it all out there - but don't worry, we've got solutions too! Join us as we give brands a peek behind the scenes and show them how to better support the lifeblood of the pet industry. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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27:52

Episode 75 - Breaking Up with Bad Apples

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/05/06

Today, we are talking about the importance of maintaining a positive team culture and addressing issues or "yellow flags" before they become bigger problems. We can't stress enough how important it is to listen to your gut instincts, have difficult conversations, establish clear expectations for employees, and use disciplinary processes and employee handbooks to protect the business culture.The key topics discussed in this episode include: - Why it's important to remove negative employees from a

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48:00

Episode 74 - Chomping into Pet Dental Month with Dr....

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/29

We are thrilled to have Dr. Conor Brady join us on the podcast today. As a leader in canine nutrition, "Dr. Brilliant" shares invaluable insights into raw feeding, dental health, seaweed supplements and more. From raw meaty bones to homemade dog treats, we enjoyed getting Dr. Brady's opinions on "paws up or paws down" for various topics related to Pet Dental Month. Connect with Dr. Conor Brady and DogsFirst: https://www.dogsfirst.ie/ https://www.instagram.com/dogsfirstireland Check out Dr. Brady's

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36:09

Episode 73 - Perfect Pricing for Profit

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/22

It's time to evaluate your pricing strategy going into 2024. In this episode, we cover a lot of different pricing strategies and techniques to help boost your bottom line in the new year, from charm pricing and decoy pricing to bundling add-ons and case discounts. Come find us on social media to let us know which strategies you'll be implementing - we can't wait to hear what you think!Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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42:45

Episode 72 - Positioning Premium Pet Food with Billy...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/15

We had such an insightful discussion with Billy Hoekman from Green Juju in this episode. He provided so much valuable information about the pet food industry, AAFCO regulations, and how Green Juju is innovating with their whole food approach. Billy also gave great advice for retailers to educate staff and customers. It was fascinating to learn about his passion for pet nutrition and hear his visions for the future of the industry. We really enjoyed chatting with Billy and getting to pick his brain

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49:00

Episode 71 - Things I Wish I Knew When I Was New

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/08

Today we are sharing our top tips for new pet business owners. We are here to share what we've learned so that you don't have to make all the same mistakes we made when we first started our businesses, from online sales, to inventory selection, to sales strategy, e-mail strategy, and more. What is one thing you wish you had known when you first started your business? Connect with us on social media at the link below and let us know!Connect with the Pet Shop Girls! Find us everywhere:

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24:12

Episode 70 - Spring Break Y'all! See You in the Fall!

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/04/01

Sherry and Carly are taking a much-needed spring break, but before they go, they’re reflecting on the wild ride that’s been The Pet Shop Girls Podcast! 🚀In this episode, we’re reminiscing about our favorite guests, the lessons we’ve learned, and how this podcast has evolved over the past year and a half. We’re also getting real about the challenges of juggling business and podcasting—because let’s be honest, it’s no walk in the (dog) park! 🐶 Plus, we’re giving you a sneak peek at what’s coming

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39:00

Episode 69 - Your Guide to Ethical Breeders and...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/25

"Where should I get a dog?" If you work in the pet industry, you’ve heard this question more times than you can count. And let’s be honest—it’s not always a simple answer!In this episode, Sherry and special guest Verjean break it all down: 🐾 Ethical breeders vs. puppy mills – How to spot the difference 🐾 What makes a breeder "responsible"? – Health testing, socialization, and transparency matter! 🐾 Reputable rescues 101 – Not all rescues are created equal 🐾 The doodle debate – What pet pros

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39:08

Episode 68 - 🎙️ Riding the Waves of Change – A Pet...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/18

It’s just Carly on the mic for this one, and she’s getting real about what it’s like to run a pet business in the middle of change. If you’ve ever felt the pressure of training new staff, managing a small team, or just trying to keep it all together, this episode is for you.How to keep your team (and yourself) sane during transitions Why clear communication is the secret sauce to smooth operations Tech tools that actually make life easier (not harder!) The truth about trade shows—are they

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45:07

Episode 67 - Paws, Click, Convert: Email Marketing...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/11

📩 Email is NOT Dead – Why Pet Pros Need to Hit Send! If you think email marketing is old news, think again! In this episode, we’re proving that email is one of the most powerful tools in your pet biz toolkit. 🐾💻 Sherry and Carly are breaking down exactly how consistent email marketing can drive serious sales—yep, we’ve seen it firsthand! We’re sharing: 📩 How to build an email list that actually works (hint: start at checkout!) 📩 Lead magnets that attract customers & keep them engaged 📩 The

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58:35

Episode 66 - The Dirty Secrets of Pet Food: What They...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/03/04

🐾 The Dirty Secrets of Pet Food – What They Don’t Want You to Know! 🛑🍖Think the pet food industry has your pet’s best interest at heart? Think again. Susan Thixton, founder of Truth About Pet Food, is here to pull back the curtain on the shocking truths hiding in your pet’s bowl. From misleading labels and sneaky marketing tricks to regulatory loopholes that protect big pet food over your pet’s health, we’re exposing it all. 🚨 Why You NEED to Hear This Episode: 🔹 Pet food recalls—what brands

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37:55

Episode 65 - Getting Back to Global - Replay from 2024

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/25

🎙️ Trade Show Success – A Must-Listen Replay! 🎙️Global Pet Expo 2025 is almost here—March 26-28 in Orlando, Florida—and we’re bringing back one of our most valuable episodes to help you prep like a pro! This episode is packed with must-know tips to maximize your trade show experience, including: ✔️ How to prep & navigate the show floor ✔️ Essential items to bring ✔️ Networking & making meaningful connections ✔️ Smart product inquiries & show specials ✔️ Using social media to boost your

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49:00

Episode 64 - Fur-ever Fans: How to Keep Customers...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/18

In this episode of Pet Shop Girls, Carly and Sherry dive into smart strategies to keep customers coming back for more! They chat about the power of unforgettable in-store experiences, understanding shopper behavior, and how your most loyal customers can be the key to boosting profitability. Most importantly, Carly and Sherry reveal how going the extra mile to surprise and delight your customers can turn one-time shoppers into lifelong fans. Tune in for actionable tips that will help your pet

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36:13

Episode 63 - Fur Is in the Air: Love Your Pet...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/11

We're back with all the furry details on how to make your pet store the paw-fect destination for Valentine's Day! From chew-tiful bouquets to a "gamble on puppy love" event, we've got the scoop on irresistible promotions that are sure to have your customers falling head over paws. This episode is packed with so many sweet ideas, you'll be saying "I chew-se you!" all the way to the bank. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House

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41:20

Episode 62 - Why Private Labeling Isn't Just For the...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/02/04

We're so excited to have Art Nakagawa on the show today. As a 44-year industry veteran, Art's passion for supporting independent pet retailers is truly inspiring. We dive deep into the power of private labeling - how it can boost your brand, improve margins, and keep those customers coming back. Art shares his expertise on simplifying the process, getting creative with packaging, and why private label is a must-try for any indie pet biz.Connect with Artvark Pet

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41:45

Episode 61 - What Makes Your Employees Want to Stay...

Pet Shop Girls with Sherry (Odyssey Pets) and Carly... ·

2025/01/28

In this episode, we're diving deep into the art of keeping your rock-star employees happy, engaged and part of the family. From biannual check-ins to creative recognition programs, we're spilling all our secrets to make sure your dream team sticks around. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of

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