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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:05:24

Service Management Leadership - AI Advice

Service Management Leadership Podcast ·

2024/10/10

This episode is about AI Advice Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:16:18

Ep 31: “How To Fail At Leadership While Actually Trying”

Service Management Leadership Podcast ·

2024/10/10

In this episode, Kengon starts a conversation about a new, non-traditional approach to leadership and leadership development. Before diving into the details, he addresses one of the key elements that can sabotage both new and seasoned leaders.

en-us

00:08:28

Service Management Leadership - Discussing AI

Service Management Leadership Podcast ·

2024/10/07

In this episode, Jeffrey discusses a recent article on AI and its implications Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:05:22

Service Notes Season 2 - Episode 3 with Sherrina Job

Service Management Leadership Podcast ·

2024/10/06

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:04:35

Service Management Leadership - Assessing Risk

Service Management Leadership Podcast ·

2024/10/03

This episode is about understanding risk Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:09:42

Service Management Leadership - Discussing the...

Service Management Leadership Podcast ·

2024/09/30

This episode is part two of two with Jeffrey discussing key aspects of the 2024 Flexera State of ITAM reportEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30

en-us

00:08:42

Service Notes - Season 2 Episode 1 with Sherrina Job

Service Management Leadership Podcast ·

2024/09/29

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:09:31

Service Management Leadership - The Golden Triangle...

Service Management Leadership Podcast ·

2024/09/26

This episode is about improving service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He

en-us

00:26:45

Ep 30: “Career Management in Uncertain Times” - Shane...

Service Management Leadership Podcast ·

2024/09/26

In this episode, kengon wraps up his conversation on career management with Shane Carlson. This is a little bit longer than normal, so prepare yourself!

en-us

00:08:47

Service Management Leadership - Discussing the...

Service Management Leadership Podcast ·

2024/09/23

This episode is part one of two with Jeffrey discussing key aspects of the 2024 Flexera State of ITAM reportEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30

en-us

00:05:53

Service Notes - Season 2 Episode 1 with Sherrina Job

Service Management Leadership Podcast ·

2024/09/22

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:05:29

Service Management Leadership - Growth

Service Management Leadership Podcast ·

2024/09/19

This episode is about growth and pursuing it for happiness Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

en-us

00:22:33

Ep 29: "Career Management in Uncertain Times” - Shane...

Service Management Leadership Podcast ·

2024/09/19

In this episode, kengon talks with his long-time friend and colleague Shane Carlson about "career management" and whether that is "still a thing"

en-us

00:17:51

Service Management Leadership - With Bryan Finster,...

Service Management Leadership Podcast ·

2024/09/16

This episode is part three of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outageEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry

en-us

00:06:41

Season Finale: Personal Insights with Rhonda Downing

Service Management Leadership Podcast ·

2024/09/15

In this special season finale of Service Notes, we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has shared her extensive experience and wisdom in IT Service Management, but in today’s episode, we take a step back to learn more about the person behind the professional. Join us as Rhonda opens up about her life beyond IT, sharing personal stories, her guiding life principles, and what she wishes she could tell her younger self. It’s an inspiring,

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00:05:55

Service Management Leadership - Service Delivery

Service Management Leadership Podcast ·

2024/09/12

This episode is about service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:17:48

Ep 28: “AI Risk?? What Risk?!”

Service Management Leadership Podcast ·

2024/09/12

In this episode, sit with kengon for a bit and let's spend a little time thinking about resources for AI Risk Management!

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00:26:27

Service Management Leadership - With Bryan Finster,...

Service Management Leadership Podcast ·

2024/09/09

This episode is part two of a three-part interview with CD expert, Bryan Finster, discussing the CrowdStrike outageEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry

en-us

00:07:18

Service Notes Episode - Rhonda Downing's Part 5 Did...

Service Management Leadership Podcast ·

2024/09/08

In this Episode I and Rhonda briefly discuss the importance of Organizational Change Management, and whether Rhonda has any favorite OCM tool? Listen to find out :)

en-us

00:08:42

Service Management Leadership - Digital Transformation

Service Management Leadership Podcast ·

2024/09/05

This episode is about digital transformationEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is

en-us

1,101 results

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