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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

1:06:14

Cerence and Harman on the future of voice in the car

VUX World ·

2021/10/25

Albert Jordan, Vice President and General Manager of Automotive Applications at HARMAN International. and Joe Iacobelli, Director, Sales Engineering, Products and Strategy, Cerence, join us on VUX World to share more about the Harman and Cerence partnership that brings voice AI to third-party application providers and OEMs providing in-car services through the Harman infotainment systems and the Harman Ignite Store.Presented by DeepgramDeepgram is a Speech Company whose goal is to have every voice

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1:01:03

Designing Conversations with Things with Rebecca...

VUX World ·

2021/10/18

Authors of Conversations with Things, Rebecca Evanhoe and Diana Deibel, join us to share conversation design best practice and lessons learned from over a decade of designing conversations with things.LinksBuy Conversations with ThingsConnect with Rebecca Evanhoe on LinkedInConnect with Diana Deibel on LinkedInPresented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform

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1:11:25

The future of conversation design with OpenDialog...

VUX World ·

2021/10/11

The future of conversation designI rocked the boat a little over the last few weeks,making some statementsabout the future of conversation design. How technology will improve andintent-less NLUandother technologywill change the role of a conversation designer. How the way we think about conversations isn’t always conducive to producing great customer experiences.One company that is pushing the boundaries of conversation design isOpenDialog. It’s unique approach of an intent-last mindset is nothing

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58:41

Achieving high levels of automation with Sovran AI...

VUX World ·

2021/10/01

When Google comes across a voice AI automation problem that it can't solve, and needs to bring in another company to help solve it, you can assume that the company they use know a thing or two about voice AI. You can also assume that company has some compelling technology at its disposal.Meet Sovran AI CRO, Clive Elleforde. Clive has decades of experience in business, technology and startup growth and is leading the growth charge at UK-based voice AI tech company, Sovran AI.Sovran AI has been

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1:04:32

Intent-less NLU and knowledge management with Hyro...

VUX World ·

2021/09/27

The CEO of rising conversational AI platform provider, Hyro, joins us to share insights on the unique approach taken to create its NLU technology and the kind of results its seeing in market.Israel Krush shares the ins and outs of Hyro's philosophy, its intentness NLU approach and the importance of knowledge management.We get into why, when using Hyro, there's less of a need for designing conversational flows and how the technology is able to make decisions about what questions to ask next based on

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1:00:02

Utilising automatic speech recognition with Deepgram...

VUX World ·

2021/09/24

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Its easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products.We sat down with CEO, Scott Stephenson and discussed all thingsspeech

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1:06:58

Explainable AI with Seekar Technologies, CEO, Kordel...

VUX World ·

2021/09/15

Kordel France discusses how Seekar Technologies is approaching AI and how it's using its unique technologies and multi-model processing of a variety of input signals (from speech, to vision, to radar and other signals) and helping disadvantaged industries such as medicine, agriculture and manufacturing solve some core problems.From using speech recognition to detect whether someone is lying, to mental health screening and how combining voice AI with other inputs and modalities can have a huge impact

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53:52

Voice in APAC with Guy Munro, TalkVia

VUX World ·

2021/09/03

TalkVia, the voice assistant design and development platform for marketing teams looking to invest in emerging technologies like Alexa and Google Assistant, conducted the Smart Audio Report, Australia, to understand the adoption and usage levels of voice assistant technologies down under.Head of Innovation, Guy Munro, joins us to share the details and insights from the survey, how voice assistant adoption in APAC is similar or different to the US and EU, as well as his perspectives and advice for

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59:16

Voice AI in noisy environments with SoundHound's...

VUX World ·

2021/08/20

Voice AI can provide immense value outside of the home. Problem is, outside is noisy! So how to you create voiceAI solutions andspeech recognition systemsthat work well in cars, in traffic, outside or with screaming kids in the background!?We're joined by SoundHound's Director of Business Development, Andrew Richards, to shed some light on howone of the top voice AI companies tackles this challenge.We dive into:What are the common challenges when implementing voice solutions in noisy

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57:46

The journey into conversation design with Heyday's...

VUX World ·

2021/08/16

Every experienced conversation designer has been asked this question: how do I get into conversation design?Heyday's Team Lead for Conversation Design, Anna Ralph, joins us to answer that question and more as we chart her journey from copywriter to conversation designer and share how you can do the same.LinksHeyday by Hootsuite Hosted on Acast. See acast.com/privacy for more information.

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1:01:05

Advancing 'applied conversational AI' with Wluper...

VUX World ·

2021/08/16

Anyone who has worked with semi-complex conversational AI from a design or development perspective has hit the limitations of the technology. 'If this then that' statements that determine logic, handling 'no match' intents and providing training data and synonyms for intents and slots. All of this gets incredibly complex and difficult to manage when you get into anything beyond a simple use case.One company that's pushing the boundaries of conversational AI is Wluper. Today we're joined by

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41:41

Genesys on conversational AI with VP, Product...

VUX World ·

2021/08/11

Genesys is one of the largest cloud CX providers on the planet and is leading the way in the future of customer experience with is cloud contact centre and automation platforms.VP, Product Marketing for AI at Genesys, Elcenora Martinez joins us to share her experience and insights on the current best practice for implementing conversational AI in enterprise. We discuss the approach Genesys has taken to its voice and conversational AI product offering, the Bold 360 acquisition, trends and

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1:06:15

AI-driven real time guidance for call centre agents...

VUX World ·

2021/08/11

It's hard enough designing conversational AI agents that understand single line utterances and are able to string together a conversation with a person. Try monitoring both a caller and an agent having a two way conversation and understanding it to the extend that you're able to offer real time, in the moment, accurate guidance to the call handler.This is exactly what Balto does. We chat to CEO, Marc Bernstein, about where the idea for Balto came from, how he went about creating the company, the

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54:42

Voice design at Comcast, with Chuong Nguyen and...

VUX World ·

2021/08/01

Voice assistants and voice user interfaces are becoming ubiquitous across all device types. Voice is quickly becoming the modality of choice for finding information and getting things done. But with every new device type, comes a different type of customer experience, based on different mental models, different expectations, different context and different goals.One of the most promising device types for voice user interfaces is the TV. With a wealth of content options from a range of providers,

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57:06

Talking conversation design with Maaike Groenewege

VUX World ·

2021/08/01

What do instructional design and conversation design have in common? What skills and perspectives do linguists bring to conversation design? What are the top challenges new conversation designers face? And how can we design successful conversational interactions between computers and humans? Maaike Groenewege joins us to share all, and more!LinksConvocatFollow Maaike on InstagramConnect with Maaike on LinkedInVoice Lunch Language and LinguisticsWomen in Voice NL Hosted on Acast. See

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1:05:05

Why digital transformation has always been about...

VUX World ·

2021/07/29

Have you misunderstood the aims of your digital transformation programme?So much time, money and effort is spent on rebuilding websites, launching apps, managing social media, all to try and prevent customers from calling your contact centre and costing you money.All of this to prevent 'avoidable contact'.Yet, they still call.The question should be 'why don't you want to talk to your customers?' There isn't a better way to foster deeper relationships that to have a conversation.We chat to Speakeasy

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10:29

Should my brand integrate with Google Assistant or...

VUX World ·

2021/07/07

You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with every new partnership, Google adds another string to its assistant’s bow that sees a slightly different Google Assistant appear on different surfaces. All the while, the Google Assistant umbrella expands and it edges closer to becoming the default assistant in your life and the default access point to the internet.Read the full article Hosted on Acast

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1:00:36

Avaya on enterprise AI strategy, with Davide Petramala

VUX World ·

2021/06/17

Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches.We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to keep meeting rising customer expectations. We'll discuss the value of conversational AI for enterprises and how you can get started and scale, whether to

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1:04:14

The importance of owning your NLU with Stacey Kyler...

VUX World ·

2021/06/11

When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't really understand what users actually said. You can't see anything about how the NLU classified an utterance, either. With Alexa, you don't even get the transcript of what the user said. All of thislack of visibility results in a lack of control over your voice assistant's performance. That means you can't

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56:59

Finding the unfindable with Lucy AI's Dan Mallin

VUX World ·

2021/05/27

You know when you justknowthat you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where did you store it? I myself have spent countless hours over the years searching for specific bits of information in slide decks, reports, word documents and more. Time wasted. Time that Lucy AI promises to give you back.Lucy AI in an enterprise conversational search tool that can take natural language queries and search the

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