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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

business marketing

All Episodes

50:48

PART 2 Tips and Strategies on leading your team to a...

The Michelle Pascoe Hospitality Podcast ·

2020/05/19

In this podcast I interview Chris Miller a former QLD police officer who has also worked as an emergency and crisis manager, planning for and dealing with many disasters including floods, terrorist bombings and a tsunami. Most relevant to the current challenges of COVID-19/SARS-CoV2/Coronavirus, she continues to work as a pandemic continuity planner. This podcast follows on to Episode 105 discussing further tips and strategies on bringing back your team and leading them in “new business norm”. Links

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10:32

Tips and Strategies on Leading Your Team to a Grand...

The Michelle Pascoe Hospitality Podcast ·

2020/05/12

We have seen from the first relaxation of the isolation rules that people are “bursting” out of their homes. Crowd control and the health and safety of your customers and team needs to be planned in advance, no use waiting to see “what happens”. In this episode I share with you tips and strategies on leading your team to a grand reopening. This is part 1 of a two part series as next week I will be interviewing a continuity business specialist sharing more tips and strategies for a successful

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13:17

Bonus Episode: Thinking Like a Spy? Undercover Boss

The Michelle Pascoe Hospitality Podcast ·

2020/05/06

As business owners / managers we can learn a lot from the world of espionage, working undercover allows you the opportunity to pay attention to the information, systems and processes, team engagement and even advantage over competitors. Find out in this episode how going undercover can result in your business success.

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11:20

How to lead a multi-generational team

The Michelle Pascoe Hospitality Podcast ·

2020/05/05

This week Kerri Salis and her podcast 3X Value Growth interview me for a change on How to lead a Multi-generational team – ensuring they turn up for work tomorrow. What we’re looking for is a team leader who goes, ‘Okay, I’m actually going to be vulnerable in the workplace. I’m going to show the actions and behaviours that are behind the values and the vision of my business, or the business that I work for. And then I will trust my team, and I will show them how we can do things together.’ Not just

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16:38

Measuring All Your Hard Work

The Michelle Pascoe Hospitality Podcast ·

2020/04/28

You’ve put the hard yards in growing your business, hiring a team, developing a product and/or service that has customers coming to you but do you ever feel that you could be doing more, you hear rumblings from customers about lack of consistency, sales flat lining, frequency of long term customers purchasing down? There are four keys to business success when you have a team who are representing you and your brand: Recruiting, resourcing, training and measuring. A continual circle of long term

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49:52

The Impact of Personal Styling

The Michelle Pascoe Hospitality Podcast ·

2020/04/21

Julie Hyne is a professional image consultant and knows what it takes to succeed in the business world. Julie delivers tangible results through combination of real-world experience, technical knowledge and ongoing image management. This lady is amazing. Julie joins us today to share with us the challenges women face in gaining positions on the boardroom table and how with her guidance women walk away with a new magnetic executive presence. www.juliehyneimagestylist.com.au

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13:32

Celebrating the 100th episode in isolation. Who would...

The Michelle Pascoe Hospitality Podcast ·

2020/04/14

Join me as I celebrate my 100th episode of Customer Retention Revolution. Connection is the key to unlocking our business journey of the future. Connecting with our internal and external customers as leaders we need to lead the way. You are a strong leader and you are not alone. https://www.michellepascoe.com/

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38:31

One Life - How to have the life of your dreams

The Michelle Pascoe Hospitality Podcast ·

2020/04/07

A rare insight into the life an entrepreneur is the way Naomi Simson, Red Balloon & Big Red Group, Shark Tank Australia describes Tina in her recently launched book One Life. Tina built the National Begin Bright franchise from an idea, to a little suburban tutoring centre, to a franchise network with 33 sites throughout the country. She’s won multiple top business awards including the My Business Magazine awards, the Australian Small Business Champions and the 2014 Telstra Australian Young Business

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28:18

The power of video

The Michelle Pascoe Hospitality Podcast ·

2020/03/31

Joyce Ong is an international Videographer, Photographer, Author and Educator who runs her own company New Heights Media based in Sydney Australia. From filming documentaries in Africa, to running Workshops in Thailand; over her 10 year career Joyce has worked with the likes of Richard Branson, Johnson & Johnson, Sony Music, Marina Prior, Jack Jonson, John Mayer, and is one of the most highly sought after event photographers for business leaders across Australia and L.A. Today she joins us to

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43:00

Straight from Social Media Marketing World Trends and...

The Michelle Pascoe Hospitality Podcast ·

2020/03/24

Serena Dorothy 'Dot' Ryan is an award winning Entrepreneur, Podcaster and Digital Marketing Strategist. Serena is spot on when it comes to Facebook and marketing strategies working with a variety of industries and in particular Accountants and Cloud Accounting Service Providers. Serena believes in self education and giving back by doing this she is now an intricate part of Social Media Marketing World, an annual event that is held each March in San Diego. In this episode Serena shares with us the

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12:35

Operating your business from afar

The Michelle Pascoe Hospitality Podcast ·

2020/03/17

How do you manage to run a business on a daily basis without being to confined to the 4 walls of your office? Michelle travels a lot: for work, for professional and for personal development so has embraced her business moving into the digital age. Being able to work remotely involves putting trust into your team and today Michelle shares how she does this successfully.

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49:03

Evolving from sole trader to a brand as a Counsellor...

The Michelle Pascoe Hospitality Podcast ·

2020/03/10

Josephine Byrnes-Luna is an accredited Counsellor and Mediator working with corporations, individuals and families. As a sole trader with the full support of her husband and 2 sons Josephine has built a business over the past 13 years that has evolved to include the new space of “Collaborative Law”. In this interview Josephine shares her wisdom and knowledge on building a business, a reputation through relationships, looking after herself and the importance of a mentor.

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39:50

The Importance of planning for your future

The Michelle Pascoe Hospitality Podcast ·

2020/03/03

There’s a common myth that in order to be wealthy, you must earn a lot of money. But it’s not about what you earn – it’s what you choose to do with it. In this episode I am joined by Kylie and Anthony Sultana from Creo Wealth. Kylie and Anthony discuss the importance of education when it comes to your planning for your future and provide some tips of what you can do now to ensure you can live a financially comfortable life. www.creowealth.com.au www.moneysmart.gov.au

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08:56

Are you confusing your customer?

The Michelle Pascoe Hospitality Podcast ·

2020/02/25

Is your branding sending mixed messages to your customer that leaves them confused and moving onto your competitor? In this episode I am sharing with you the importance of brand recognition (even if you are a solopreneur) and a Brand Experience Audit download for you to complete on your own business. Kajabi is offering an exclusive 28 days for FREE to try out their platform and see what all the hype is about hit the link at take a look. https://app.kajabi.com/r/thXJ4Wzh/t/c8yzetxu In addition to

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30:40

Raising awareness and funds for the Cancer Council...

The Michelle Pascoe Hospitality Podcast ·

2020/02/18

Trisha Cashmere has a lot on. She runs The Healthy Body Company with her life partner, she is on the Board for the Cancer Council and she is now participating for the 2nd year running in the Shitbox Rally driving a 2003 Ford Fairmont with her dad from Alice Springs to the Gold Coast to raise awareness and funds for the Cancer Council. Trisha takes us through her professional and personal life until now and what is keeping her busy right now including planning a trivia night where you can pay to

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26:48

Bonjoro’s Papa Bear Matt Barnett

The Michelle Pascoe Hospitality Podcast ·

2020/02/11

We love a human connection and you can’t fight 2 million years of evolution. As business evolves and we have all moved online we can hold more relationships now than ever before so how do we use technology to sustain it rather than replace it. Matt Barnett, Papa Bear AKA CEO of Bonjoro joins me this week and discusses the almost accidental creation of Bonjoro and why it is so effective as a business communication tool. For more information on Bonjoro visit www.bonjoro.com.

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42:32

Working in the business, not just in the business

The Michelle Pascoe Hospitality Podcast ·

2020/02/04

Paul Rifkin, better known as Chef Paul, chats with Michelle about the growing of his consultancy business in 2019. Paul was interviewed by Michelle in May 2018 when employed by Campbelltown Catholic Club and then in December 2018 when he took the leap of faith and began his own consultancy business. He chats about the transition period, working on the business not just in the business particularly when it comes to marketing for new clients. Paul shares with us tips and the challenges, evolving his

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13:41

Don't let data drive you crazy

The Michelle Pascoe Hospitality Podcast ·

2020/01/28

Times have changed, your customers have higher expectations than ever before, and in learning to attract and retain today’s customer, you need to know how they see and engaged with your business. If you are not in the business of listening to them, you may not be in business for long.

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53:01

Connect Learn Grow 2020

The Michelle Pascoe Hospitality Podcast ·

2020/01/21

Deanne Boules a former NSW Police Officer, Workcover Inspector, accomplished WHS and HR executive for a number of iconic Australian and Global Companies joins me today to discuss the moment she made the decision to move from being an "employee" to starting her own business; Insync Workplace Solutions (https://www.insyncworkplacesolutions.com), 8 years ago. Dee discusses the importance of education, continued professional development and her passion to help others who are less fortunate in

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42:34

DELEGATE: Double the Results! Halve the Effort!

The Michelle Pascoe Hospitality Podcast ·

2020/01/14

Do you have more work to do than hours available? Do you start your work when everyone has left for the day? Do you have a never ending ToDo List? Sally Foley-Lewis talks to us about her new book DELEGATE: Double the Results! Halve the Effort! Sally boosts productivity and self-leadership by helping people reach their potential. Obsessed with productive leadership, Sally positively impacts your results, confidence and effectiveness. A 2019 finalist for Australian Learning Professional of the Year;

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306 results

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